






St. Cecilia Care Home is a specialised residential care home caring for residents with residential dementia care needs. They are a locally owned, family business. A short distance from the centre of Shepton Mallet makes it ideal for excursions and shopping trips. Shepton Mallet is an old market town still operating a market every third Sunday of the month.
There are 17 single bedrooms, all being a comfortable size and tastefully...
Care Provided by St Cecilia Care Home Ltd
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 17 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact St Cecilia Care Home Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- White Care Group
- Private Owned
Person in charge
- Tracy Woolfrey(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2015
- Number of floors: 2
Room Information
- Single Rooms (17)
Visiting
- St Cecilia is a locally owned, family-run business offering specialist dementia care including day care and long or short term care. Their Home Manager, Tracy, is very friendly and always happy for visitors to call or drop in.
Parking
- They provide parking on site and there is also road-side parking available in the immediate vicinity of the home.
St Cecilia Care Home Ltd Reviews (14)
St Cecilia Care Home Ltd has a Review Score of 8.4 (8.421) out of 10, based on 2 reviews in the last 2 years.
Over all time St Cecilia Care Home Ltd has 14 reviews.
Mum is really well cared for and treated with dignity and respect. She is included in everything that is happening but takes part only if she wants to be. They respect her wishes but always make sure she is safe and comfortable even if she has chosen to have a lazy day in bed. Mum has a lovely room which she is very happy in and really enjoys the food.
She is as happy as she can be.
Thank you to everyone at Cecilia's.
Thank you for your kind review, I will share your comments with the Team
I looked at several homes but this one felt the right one with its homely feel and friendly staff and because I had worked in care I wanted to ensure that that was more important that he would get the care he needed!
The staff are fabulous giving the care needed. Visitors are welcomed and included. There was recently an open day BBQ for residents and families with music which was a great way of getting to know other residents' families etc.
The manager has a good relationship with the staff with support and respect which is reflected in the care given and atmosphere in the home.
Although I am the wife of a resident in St Cecilia's I feel supported by the lovely staff. Keep up the good care.
Thank you for taking the time to express your feedback, it is very much appreciated and valued which I will pass on to the team. I am very pleased that you feel supported by all of the team, as I know at times, it has been difficult for you with the transition of your husband going into full-time care.
The manager, along with her team, are wonderful with Mum. The whole team engage with the residents and the staff's cheerful attitude gives a happy atmosphere which is clearly visible when I visit Mum.
Mum is happy at St Cecelia's and joins in with all the activities. The whole team are professional and diligent with the care they provide to Mum, and they do it with smiles, hugs and kindness. Thank you to everyone at St Cecelia's.
It is very much appreciated that you have taken the time to write a review reflecting and sharing your experience with the Team at St Cecilia. I will pass the information onto the team. Thank you.
My Mum came to St Cecilia's after a fall at her house earlier this year followed by some weeks in Yeovil Hospital. St Cecilia's manager made Mum very welcome and has been very kind to Mum and her family ever since. The staff are also very kind and helpful. Mum has a beautiful bedroom which she feels very 'at home' in. She can join the other residents in the lounge when she wants to and has very tasty meals in the dining room. The atmosphere at St Cecilia's is very relaxed which is important for someone like Mum who can be over-anxious. The manager keeps us all well-informed, and the rooms are always clean and tidy. Today (5/5/24), there was a special open day with a barbecue and drinks in the beautiful garden: the homemade trifle was a highlight!
Thank you very much for your kind words and for taking the time to review St Cecilia Care Home. It is our pleasure to care for your mum. Glad you enjoyed the trifle!
My father who has Alzheimer's has been using this facility for 2 years now. He has weekly day respite and occasional overnight respite care. The manager and her team are wonderful with Dad. He always comes away happy. They tell me how his day has been and his activities. The team are so good with Dad. There are places closer to me but here Dad enjoys his once-weekly day care and his occasional overnight stays. Thank you to everyone at St Celia’s.
It really does mean so much to myself and the team for you to take the time to write a review on your father's daycare. I will share your comments with the team. Thank you.
My friend is hard work but the girls manage him well. He seems to be quite happy here.
Thank you for taking the time to write a review. I will share it with the team.
Friendly staff, happy we know he’s safe there. He settled in very well and very clean and tidy, his room is a perfect size. They are very well cared for, the manager is excellent and very friendly.
Thank you for taking the time to review St Cecilia, it's a pleasure to welcome you all into the home. I will share your comments with the staff.
Residents are treated with respect.
It is very much appreciated that you have taken the time to write a review. I will share your review with the team.
My Mother was admitted to St Cecilia Care Home on 03/05/2022 with stage 4 dementia. From the first visit, we were made very welcome and shown around, the management and staff were very supportive in a difficult time. I was very pleased with the way things were done and the care she received. I had spent over ten years looking after my mum alone before I concluded I could not cope any more and needed help, they first gave me respite dates and finally admitted her permanently. I have been very happy with the care and friendliness shown to Mum and me, I can visit any time daily and enjoy a cup of tea or a meal if I wish, I wish all care homes could be as good as this, giving care and love to people at a very difficult time in their life journey.
Thank you for a very heartfelt review Michael which I shall pass on to our dedicated team. It was an absolute pleasure to have cared for Mum and support you on her journey. The kettle will always be on, see you very soon.
My stepmother has been in the care home for over a year and has settled in, just like she’s at home. The staff put her and other residents first, providing a caring and compassionate environment. I highly recommend the home.
Thank you for taking the time to write your kind comments which I will share with the team.
My mother was only admitted to St Cecilia Care Home a few days ago, but our impression of it so far has been very good. The manager has gone out of her way to help us deal with horrendous NHS bureaucracy (Mum went from living at home into hospital, and from there to St Cecilia’s), and to make us all feel as comfortable as possible with this potentially stressful change in our lives. We chose St Cecilia’s because it’s small, friendly and informal, and the residents seemed happier and more engaged than in other places we looked at. The staff seem competent and kind, and it feels more like a commune than an institution. When we have visited Mum, we have been made to feel completely welcome and part of the St Cecilia’s community. We very much hope that Mum will settle in and enjoy being there.
Thank you for your comments. I’m so pleased to read your comments about the home manager, her staff and all aspects of the home and how welcome you feel when visiting.
We are so very lucky to have such a really, really good care home for my mother-in-law, which in turn allows my wife and myself to relax knowing my mother-in-law is in such good hands.
Richard, thank you for your lovely review! It's great to hear your kind words about Tracy and all of her staff at St Cecilia's. Many thanks.
My dad has been here since February after a failed first care home placement elsewhere where he was treated appallingly. Because of this, I found it difficult to build trust with another care home, but I feel it has been easily done with St Cecilia. My dad has lovely banter with the staff, is well looked after, and they manage any medical concerns proactively and thoroughly. It is a small home with a family feel and a small group of consistent members of staff. Any issues have been easily resolved with key workers/management and are easy to approach. I have never had issues calling and asking to speak to him. My dad is safe and well looked after, and I can visit to take him out for coffee and cake, which is the best I can ask for going forward, given the hand he has been dealt with dementia.
Thank you so much for your kind words. It’s lovely to hear that you have so much confidence in the management and care team. They take great pride in the care they offer to our residents, and I know your kind words mean a great deal to them.
The care and compassion shown when my mother passed away was above and beyond the call of duty.
Each and every member of staff are caring, kind and passionate about all of the residents in this care home.
Not only do they look after the residents they also look after and care for the families too, as we found out just a couple of weeks ago when my mother passed away whilst in their care.
I could not have wished for a better place for my mother to be, and for this, I thank you all from the bottom of my heart.
I would highly recommend this Care Home to anyone who has any doubts about placing a loved one in a home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 March 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 09 Apr 2026
Amy Hoskins has joined St Cecilia Care Home as our new deputy manager. Amy (35) has worked in the care sector for 15 years, including a period in a home’s...
- 15 Dec 2025
Residents at St Cecilia care home in Shepton Mallet have been getting into the festive spirit with a Christmas wreath-making session as part of the home’s seasonal activities programme. The...
- 15 Oct 2025
Supporting residents to get out and about and feel part of the community is a key focus for staff at St Cecilia care home in Shepton Mallet. A recent trip...
There are no upcoming events for St Cecilia Care Home Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for St Cecilia Care Home Ltd.
Meet the Team (12)

Tracy already had five years of experience as a Registered Manager before she joined us in 2014 to manage St Cecilia. She started working in the care sector in 2001 as a carer for individuals living with dementia, progressing to Deputy Manager in 2005, and Registered manager in 2009.
She says: “What I really love about my job is the happiness and comfort we bring to individuals living with dementia, making their daily life enjoyable through getting to know their life history and incorporating this into their daily lifestyle. Words cannot describe how rewarding I find my work. I am very proud to head the team here.”
Tracy has strong family ties with her sisters and her two adult sons. She loves horses and has enjoyed riding all her life. For holidays she loves a cruise and has visited many countries around the world with her family.

Amy joined St Cecilia as deputy manager in March 2026. She has worked in care for several years and enjoys supporting residents to enhance their daily lives. Amy has a wealth of knowledge to share with St Cecilia.
Amy said: “I enjoy all aspects of care and knowing that what we all do at St Cecilia makes a genuine difference to our residents’ lives and to their friends' and relatives' lives."
Amy enjoys visiting the gym and continues to crochet - a hobby that has been handed down through generations. Amy likes camping, especially around Wales.

Philip is the third generation of the White family to run the family’s care homes. He joined the family business in 2003, after taking his A-Levels, working his way up from washing dishes to his current position as operations manager.
He says: "At the heart of the care we provide is our commitment to providing a relaxed and nurturing home-from-home environment for our residents and ensuring they retain a genuine connection with their friends and families and local communities. This is what makes our homes special and our work so rewarding.”
In his spare time, Philip plays golf for Somerset and the South West of England and enjoys spending time with his wife and young family.

She joined us in 2023 after a decade with a specialist dementia care home in Wellington, first as clinical lead for dementia care then as deputy manager.
She says: "Working in care is one of the most rewarding things you can do: knowing it’s in your hands to deliver the best quality of life for your residents and enjoying the variety of a working environment where no two days are ever the same."
A mother of two, Bonnie enjoys spending time with her children, her extended family and her dogs.

Josie has worked in care for 27 years and brings a great deal of experience with her to St Cecilia. She feels her passion for caring comes from her parents due to the love and respect shown and taught to her.
When Josie isn't working, she enjoys playing board games, including chess, outdoor games like volleyball and basketball, and she likes to have a blast at karaoke.

Brenda has worked in the care industry for 7 years. 5 years for the ambulance service in Zimbabwe and 2 years here in the UK.
Brenda is passionate about helping people and making a difference to our residents' day.
Outside of work, Brenda enjoys travelling, music and reading.

Tina enjoys chatting to our residents and listening to stories of their lives, what they have done, the travels they have had and the happy memories they share.
Tina likes to be able to offer help and support, and to feel she has made their day a little bit better and brighter.
When Tina isn't at work, she enjoys spending time at the beach, walking her dog and reading a good book.

Ness likes to help our residents and make a difference to their day. Ness can often be found supporting residents folding/sorting clothes, as they may have done before coming to live with us.
Ness enjoys walking, gardening, socialising and going on holiday with family and friends when she isn't busy supporting us here at St Cecilia.

John has spent the last 10 years working in the care industry. Before coming to work with us at St Cecilia, John worked with people in their own homes.
John likes to help and support our residents to enable them to have a good day. John is often found leading our games of skittles in the lounge, which can get quite competitive at times!When John isn't at work, he enjoys going to the theatre, eating out and working on the farm.

Kate has worked in social care for 23 years. She was previously a home manager for another provider before coming to work with us at St Cecilia in 2022. Kate has a lot of experience that she is able to share with her colleagues.
She finds her role very rewarding and feels that making a difference to our residents' lives is fulfilling.
Kate enjoys an active life, with swimming, walking and gardening being enjoyable hobbies. Kate also enjoys watching different series on Netflix.

Sarah has worked at St Cecilia's for 5 years. Sarah likes to help others with daily activities.
Outside of work, Sarah likes to spend time with her family.

Helen has worked in care for over 17 years, all here at St Cecilia's. Helen enjoys helping her residents to have the best day and to make them smile. Helen feels working at St Cecilia is like having a second family.
In Helen's spare time, she enjoys visiting National Trust gardens and completing diamond paintings.
Frequently Asked Questions about St Cecilia Care Home Ltd
What types of Care is St Cecilia Care Home Ltd registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does St Cecilia Care Home Ltd have?
There are 17 Single Rooms.
What are the Facilities & Services at St Cecilia Care Home Ltd?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is St Cecilia Care Home Ltd to the centre of Shepton Mallet?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
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