The Cyder Barn Ltd

The manager and team supported us with urgent respite care for my dad, who has dementia. They were fantastic at supporting with quick admission, were friendly and approachable and requested detailed information on Dad's likes, dislikes and history to enable them to deliver person-centred care, despite this only being a temporary placement for a week. I called the home tonight to see how Dad is settling in and was reassured by the feedback. Thanks for helping out at short notice, it’s really appreciated

We were very lucky to find a place for Dad at The Cyder Barn. It was an emergency placement and Dad received such warmth and friendliness from the staff during his short stay. We couldn't have asked for anything more. Sadly, Dad passed away and once again, the staff were extremely helpful and caring. Thank you. I am unable to comment on some areas as we didn't visit.

In the 4.5 years Mum has been in the home, I have always found the staff to be honest, kind and they have shown Mum a lot of dignity. She has always enjoyed the activities, which I think keep the residents going and alert. At the end of Mum's life, they showed me kindness and understanding. I could not have asked for anything more. Thank you.

I would like to thank the management and staff at The Cyder Barn for the care both my parents received. The professional approach was always implemented, alongside the most wonderful kindness and care to both my parents. Nothing was too much trouble, and I knew that my parents were "safe" and being looked after. I was always kept up to date, every one of the staff and management was friendly and caring. Thank you.

Over the two years that my Mum stayed at the home, the staff always seemed very polite and courteous to Mum, and as her needs increased, so did their attention and levels of care.

Please don't be put off by the Barn's appearance, externally it does need a lick of paint or some maintenance here and there, from what I saw internally all looked ok. Mum was here for care and compassion in her last few weeks, and she got it. Thanks to all the staff at The Cyder Barn.

My father was a resident at the Cyder Barn for 3 years where he received a good level of care. Despite his worsening condition (dementia - which often made his behaviour challenging) the staff remained very professional and caring of his needs. Being quite a reclusive man when he moved into the Cyder Barn, the team were able to get him motivated to join in activities that he thoroughly enjoyed. The strength of a care home is in its staff, and at the Cyder Barn, they all work very hard to ensure the residents are their number one priority.

My late mother was at The Cyder Barn for 9 months and previously for daycare and respite care. Throughout her time there, she received the very best of care and support delivered by professional and caring staff from the manager and all levels of staff in the team. She particularly enjoyed the food and the activities provided. I would highly recommend The Cyder Barn to anyone thinking of being a resident or to a family who wants the best for their family member.

My father is looked after with care and a friendly attitude. He is happy at the Cyder Barn, joining in with many of the varied activities which include singing, cake making, quizzes etc. The staff are attentive and respectful of my father’s needs.

I hope the management can extend my thanks and gratefulness to the staff at the Cyder Barn they have gone beyond their roles as care staff and that is something exceptional.

The staff and management are very caring, friendly and helpful. Lovely meals and homemade cakes every day. The atmosphere at the Cyder Barn is very relaxed and easy-going and visitors can come and go at any time of day and stay as long as they wish. Lots of interesting activities available for the residents.

Kind caring staff. Always helpful. Cleaning staff are very conscientious. The home smells clean and is kept neat and tidy. The staff are always on hand to discuss Mum's needs and open to suggestions with regard to her out of the norm care.

A new experience for me: four weeks under the roof of Cyder Barn. I experienced great kindness from every member of staff. I was made to feel that nothing was too much trouble. My room was comfortable. I came to feel a member of the of the community even though my stay was only for 4 weeks in all, and despite having Parkinson's and restricted mobility.

The room is very clean and attractive.

A few problems but no doubt they are being reviewed.

The main lift being out of operation yet again is causing a lot of discomfort and problems for the residents as well as the staff. I appreciate it is something of a high priority but the unreliability does not enact urgently with the suppliers or a new installation should be considered.

Food does not seem as good as before and maybe down to chef holidays but it is a matter of concern for residents.

To date, the care and facilities have been excellent but food is a main part of any residents stay an daily routine and should be watched for any lowering of standards.

Very happy with overall standards of care and safety.

My grandmother has been resident since Sept 17 after a particularly harrowing year of ill health. I cannot stress the sense of relief and comfort I feel daily knowing that she is safe and happy in the home. The staff - from senior management and carers to those responsible for activities - are simply superb. They are attentive to my grandmother's needs, providing reassurance and support through her anxieties and illnesses. Staff make me and other family members feel extremely welcome when visiting or calling the home. They are friendly, and clearly take the time to engage with my grandmother; to talk to her about her day, and to encourage her to participate in activities in addition to supporting her hygiene and medical needs. Management and senior carers are entirely approachable and professional and demonstrably work hard to ensure The Barn feels warm and welcoming where other homes can feel clinical or stifling. We're lucky to have found The Barn and I can't thank them enough.

The day she moved in the smile on her face said it all.