The Cyder Barn Ltd

The Cyder Barn, Glastonbury Road, West Pennard, Glastonbury BA6 8NH
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9.5 37 Reviews
  • The Cyder Barn Ltd, Glastonbury
The Cyder Barn Ltd is a 40 bedded accommodation, employing a team of carers who are dedicated to achieving a high standard of care within a friendly and secure atmosphere.

The home is committed to standing up for the privacy and dignity of all clients, at the same time as supporting an active lifestyle where personal interests are respected and health, hygiene and diet are central to all objectives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1200
  • Self-Funded Residential Dementia Care: £1100 – £1350
  • RESPITE Self-Funded Residential Care: £1000 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1350

Please enquire direct for up our up to date fee range.

These prices are only a guideline, please contact The Cyder Barn Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The New Cyder Barn Ltd

Person in charge

  • Kristin Hussey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Open visiting times.

Parking

  • Own car park to front and rear of property.

The Cyder Barn Ltd Reviews (37)

9.5

The Cyder Barn Ltd has a Review Score of 9.5 (9.518) out of 10, based on 12 reviews in the last 2 years.
Over all time The Cyder Barn Ltd has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Cyder Barn Ltd
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Total of 37, showing 21-37
Review from J W (Daughter of Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very lucky to find a place for Dad at The Cyder Barn. It was an emergency placement and Dad received such warmth and friendliness from the staff during his short stay. We couldn't have asked for anything more. Sadly, Dad passed away and once again, the staff were extremely helpful and caring.
Thank you. I am unable to comment on some areas as we didn't visit.
Reply from Jo Baker, Manager at The Cyder Barn Ltd

Thank you for your kind words. I'm pleased that we were able to help in the way that we did. I will pass this to the staff.

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Review from Susan G (Daughter of Resident) published on 22 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the 4.5 years Mum has been in the home, I have always found the staff to be honest, kind and they have shown Mum a lot of dignity. She has always enjoyed the activities, which I think keep the residents going and alert. At the end of Mum's life, they showed me kindness and understanding. I could
not have asked for anything more. Thank you.
Reply from Jo Baker, Manager at The Cyder Barn Ltd

Thank you Sue for your kind words. I shall inform the staff.

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Review from Paula J (Daughter of Resident) published on 25 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the management and staff at The Cyder Barn for the care both my parents received. The professional approach was always implemented, alongside the most wonderful kindness and care to both my parents. Nothing was too much trouble, and I knew that my parents were "safe" and being
looked after. I was always kept up to date, every one of the staff and management was friendly and caring. Thank you.
Reply from Jo Baker, Manager at The Cyder Barn Ltd

Thank you, Paula, for your kindness towards the home and staff. I will pass this on to all of them.
I am pleased that you felt the way you did.

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Review from Thomas U (Son of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Just over two years ago, my mothers Alzheimer’s dementia had reached a stage where she was no longer able to stay in her own home.
My wife and I were relatively new to the area and we wanted Mum to be near us so that we could be around for her, take her out while it was still possible and visit.
We
had nobody to help with recommendations for a care home so had the difficult task of using just the CQC ratings and paying a visit to several homes.
We found The Cyder Barn felt very homely, the staff very friendly and accommodating, and the views of the surrounding countryside from some of the rooms were wonderful. We were encouraged to visit whenever we liked and without the need for arranging a specific time.
Over the two years that my Mum stayed at the home, the staff always seemed very polite and courteous to Mum, and as her needs increased, so did their attention and levels of care.
Reply from Jo Baker, Manager at The Cyder Barn Ltd

Thank you for your kind words. It was a pleasure that you allowed us to take care of your mum. I will pass this review on to the staff.

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Review from Stephen L (Son of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was only a resident of the Cyder Barn for a short period of time, so I can't answer all the questions fully and have put "don't know" where applicable.
For Mum's stay, I found the staff of the Cyder Barn to be extremely professional and courteous towards myself and family members, Mum had her
favourites, and I could see why when I visited, treated with care and compassion and not talked down to or in a condescending manner, as I have found elsewhere. Towards the end, we were allowed access to sit with Mum, a memory that will stay with me forever, thank you doesn't seem enough!
Please don't be put off by the Barn's appearance, externally it does need a lick of paint or some maintenance here and there, from what I saw internally all looked ok. Mum was here for care and compassion in her last few weeks, and she got it. Thanks to all the staff at The Cyder Barn.
Reply from Jo Baker, Manager at The Cyder Barn Ltd

Thank you for your kind comments. I will pass these onto the staff.

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Review from Geoff S (Son of Resident) published on 18 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was a resident at the Cyder Barn for 3 years where he received a good level of care. Despite his worsening condition (dementia - which often made his behaviour challenging) the staff remained very professional and caring of his needs. Being quite a reclusive man when he moved into the Cyder
Barn, the team were able to get him motivated to join in activities that he thoroughly enjoyed. The strength of a care home is in its staff, and at the Cyder Barn, they all work very hard to ensure the residents are their number one priority.
Reply from Jo Baker, Manager at The Cyder Barn Ltd

Thank you, Geoff, for your kind words. Dad was a very special gentleman to us all.
I will pass your comments onto the staff.

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Review from M P (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late mother was at The Cyder Barn for 9 months and previously for daycare and respite care. Throughout her time there, she received the very best of care and support delivered by professional and caring staff from the manager and all levels of staff in the team. She particularly enjoyed the food
and the activities provided. I would highly recommend The Cyder Barn to anyone thinking of being a resident or to a family who wants the best for their family member.
Reply from Jo Baker, Registered Manager at The Cyder Barn Ltd

Thank you for leaving us a review Mary. Mum was a pleasure to look after and will always be remembered by us all at The Cyder Barn.

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Review from David P (Son of Resident) published on 31 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is looked after with care and a friendly attitude. He is happy at the Cyder Barn, joining in with many of the varied activities which include singing, cake making, quizzes etc. The staff are attentive and respectful of my father’s needs.
Reply from Jo Baker, Registered Manager at The Cyder Barn Ltd

My team and I really appreciate so much your taking the time to leave us a review, Dave. Thank you.

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Review from Penny B (Daughter of Resident) published on 1 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother's care at her end of life has been exceptional and I am extremely grateful to all the staff for their care and sensitivity towards myself and my family at this difficult time.
All the staff deserve praise and there are certain ones that I feel very touched by and who I will always remember.
I
hope the management can extend my thanks and gratefulness to the staff at the Cyder Barn they have gone beyond their roles as care staff and that is something exceptional.
Reply from Jo Baker, Manager at The Cyder Barn Ltd

Dear Penny


Thank you so much for your kind words. I will of course pass on your thanks and gratefulness to the team. We are as appreciative of your kindness towards us as you have been by ours.

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Review from B B (Daughter of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management are very caring, friendly and helpful. Lovely meals and homemade cakes every day. The atmosphere at the Cyder Barn is very relaxed and easy-going and visitors can come and go at any time of day and stay as long as they wish. Lots of interesting activities available for the residents.
Reply from Lorraine Chant, Group Manager at The Cyder Barn Ltd

Thank you so much for your review. I am responding on behalf of the manager who has a well deserved day off today. Your feedback is invaluable to us and very much appreciated by all the team at Cyder Barn.

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Review from E H (Daughter of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kind caring staff. Always helpful. Cleaning staff are very conscientious. The home smells clean and is kept neat and tidy. The staff are always on hand to discuss Mum's needs and open to suggestions with regard to her out of the norm care.
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Review from Richard L (Resident) assisted by family/friend published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A new experience for me: four weeks under the roof of Cyder Barn. I experienced great kindness from every member of staff. I was made to feel that nothing was too much trouble. My room was comfortable. I came to feel a member of the of the community even though my stay was only for 4 weeks in all, and
despite having Parkinson's and restricted mobility.
Reply from Jo Baker, Manager at The Cyder Barn Ltd

Thank you so much for your feedback. It helps the home and staff to receive this. thank you for your time in doing this.

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Review from Alwyn J (Brother of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is friendly, warm and most caring.
All the care staff have been extremely patient and kind.
The manager has been excellent and always available and responds to any requests immediately and efficiently.
The room is very clean and attractive.
Reply from Lorraine Chant, Group Manager at The Cyder Barn Ltd

Thank you for your kind review of The Cyder Barn Alwyn. The team really appreciate this lovely feedback.

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Review from Steven W (Son of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
A few problems but no doubt they are being reviewed.


The main lift being out of operation yet again is causing a lot of discomfort and problems for the residents as well as the staff. I appreciate it is something of a high priority but the unreliability does not enact urgently with the suppliers

or a new installation should be considered.


Food does not seem as good as before and maybe down to chef holidays but it is a matter of concern for residents.


To date, the care and facilities have been excellent but food is a main part of any residents stay an daily routine and should be watched for any lowering of standards.

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Review from Paul (Son of Resident) published on 11 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with overall standards of care and safety.
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Review from Tom P (Grandson of Resident) published on 6 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been resident since Sept 17 after a particularly harrowing year of ill health. I cannot stress the sense of relief and comfort I feel daily knowing that she is safe and happy in the home. The staff - from senior management and carers to those responsible for activities - are simply
superb. They are attentive to my grandmother's needs, providing reassurance and support through her anxieties and illnesses. Staff make me and other family members feel extremely welcome when visiting or calling the home. They are friendly, and clearly take the time to engage with my grandmother; to talk to her about her day, and to encourage her to participate in activities in addition to supporting her hygiene and medical needs. Management and senior carers are entirely approachable and professional and demonstrably work hard to ensure The Barn feels warm and welcoming where other homes can feel clinical or stifling. We're lucky to have found The Barn and I can't thank them enough.
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Review from Rosie B (Daughter of Resident) published on 6 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother became too poorly to live on her own in her flat so going into a care home was very much forced upon us. She had a little dog that was her life so we knew finding a place that they both could stay wouldn’t be easy. However, the first place we found mum lasted a couple days ... it was so an
“old people’s home“, lines of rooms and everyone sat in a big circle in one room doing nothing.
She was taken into hospital re a flare-up of her condition and swore she was never going back.
This put a lot of pressure on us as a family. My son and I went to visit The Cyder Barn. The guy who gave us a tour was a very caring senior at the Home. My son and I got the same vibe from him and the Home. They were both very individual based. Cared for the residents like they were their own family.
The room we were shown was just right for mum and her little dog. It was bright and airy with a door that went out onto a patio.
The day she moved in the smile on her face said it all.
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Current Review Score: 9.5 (9.518)

Overview of Review Score

The Review Score of 9.5 (9.518) out of 10 for The Cyder Barn Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.518 for The Cyder Barn Ltd is calculated as follows: ( (86 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 141 Ratings = 4.518
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Cyder Barn Ltd is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 10 hours ago

We have lovely en-suite rooms available for a period of respite care or as a permanent residence for you or your loved one. Downstairs rooms have doors to an outside courtyard or leading into the gardens which surround our home. All rooms are equipped with a 24-hour nurse call system, private telephone lines are provided and each room has television aerial point. Free Wifi access available around all areas of our home and use of our lovely communal facilities are available for all to enjoy. All rooms can be provided fully or partially furnished to suit the requirements of the client. For more information please contact.

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Awards / Recognitions (1)

Meet the Team (0)

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