Weekly charge is based on size of room and needs of the individual.
These prices are only a guideline, please contact Fir Villa to find out the exact price for your requirements.
There is no restriction on visiting although the home would ask visitors if planning to come after 7pm they let staff know before hand
The home has a car park at the rear of the premises
Fir Villa has a Review Score of 7.9 (7.908) out of 10, based on 1 reviews in the last 2 years. Over all time Fir Villa has 5 reviews.
Review from Peter N (Son of Resident) published on 27 May 2025
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L H (Cousin of Resident) published on 15 March 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julia N (Daughter-in-law of Resident) published on 18 October 2017
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth F (Cousin of Resident) published on 21 February 2017
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tom C (Son of Resident) published on 24 August 2016
Submitted via Website •
Report
Reply from Denise Read, Owner at Fir Villa
We are very disappointed with the comments made in this review and feel they are unjust . The person writing this review has never visited the home, or sampled the food, or raised any issues with us. This particular resident has very definite likes and preferences and doesn't always want the food on offer even though there are 5 meal choices for every meal. As a result every Tuesday this resident gives us her own shopping list which I then personally go and purchase for her so that she is able to eat exactly what she chooses. These are her own preferences such as smoked salmon and her own preferred brands/labels. We make every effort to accommodate her special wishes even down to a particular brand of chocolate digestive for her to have with her cup of coffee. We also facilitate trips for her to go out and make her own specific purchases in the company vehicle with a member of staff to assist. With regard to the " food packages" that are sent these often contain items such as chocolates rather than any essentials of a good healthy diet. Therefore, with respect, I again reiterate that I believe these comments are most unfair and had the home been contacted by this particular reviewer they may have received a fuller picture of what actually happens.
It is also worth mentioning that we carry out monthly forum meetings with residents as well as six-monthly quality assurance and the feedback from all of these is always positive with regard to the food provided and written evidence of this can be seen by anyone visiting the home at any time. Visitors often come to the home to have lunch with their relatives/friends and we are often complimented about the" lovely food". I have also spoken to the daughter of this resident today who is the main person involved in this residents care and she has confirmed that she is more than happy with everything in the home and all we do and provide.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 7.9 (7.908) out of 10 for Fir Villa is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.700 for Fir Villa is calculated as follows: ( (7 Excellents x 5) + (3 Goods x 4) ) ÷ 10 Ratings = 4.7
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.208 Points relating to the number of positive Reviews for Fir Villa is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 1 Positive Reviews ÷ 4.8 = 0.208
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Mar 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fir Villa to verify any information. View our terms and conditions. Fir Villa has an Basic Service - more info.