Fir Villa

With nearly two decades of experience in the care sector, Kirstie Heath brings deep compassion, expertise, and dedication to her role as Manager at Fir Villa. Her care journey began in childhood, inspired by her mother’s work in the field. That early exposure sparked a lifelong passion, particularly for dementia and end-of-life care.

Kirstie began her career in a dementia unit in Dorchester, where she quickly discovered her calling. Over the years, she has earned a series of qualifications, including NVQ Levels 2 and 3, and Diplomas at Levels 4 and 5 in Health and Social Care and Management. Her commitment to continuous learning is evident through her additional training as a Dementia Champion, Manual Handling Instructor, and her Level 2 qualification in Safe Handling of Medication.

During the COVID-19 pandemic, Kirstie completed her Level 4 Diploma while working closely within a nursing home setting—an experience that broadened her clinical knowledge and resilience.

Since joining Fir Villa in May 2022 as Deputy Manager, Kirstie has progressed to her current leadership role. She has built strong relationships with residents, families, staff, and professionals, and is deeply committed to maintaining the highest standards of care. Alongside Deputy Manager Ami, Kirstie ensures Fir Villa remains a warm, safe, and supportive environment for all who live and work there.

Kirstie’s passion for dementia and end-of-life care drives her to continually learn, teach, and mentor others in the field. She takes immense pride in her work and leads with empathy, integrity, and professionalism.

Outside of work, Kirstie enjoys life at home with her husband, their three children, and two dogs.

Ami’s journey with Fir Villa began in 2016 when she joined the team as a weekend Domestic while still at school. Through dedication, determination, and a genuine passion for care, she has progressed through the organisation to become our Deputy Manager — a true testament to her commitment and leadership.

Ami holds a Level 4 Diploma in Health and Social Care, a Level 5 qualification in Safeguarding, and is a certified First Aid Trainer. As our Infection Control Champion, she plays a vital role in upholding the highest standards of safety, hygiene, and resident well-being across the home.

Her professional interests lie in emergency first aid and championing positive mental health for both residents and colleagues, reflecting her holistic approach to care and team support.

Outside of work, Ami enjoys spending quality time with her fiancé, their two cats, and their dog — a busy household that certainly keeps her on her toes!

Liz has been a valued member of the Fir Villa team since 2022, bringing with her a wealth of experience and compassion built over many years in the care sector. Her journey in care began in 2008 when she started as a Care Assistant, developing hands-on experience and a deep understanding of residents’ needs. Driven by her dedication to making a difference, Liz went on to train and qualify as a Registered Nurse, further strengthening her clinical expertise and leadership within the team.

Before beginning her career in care, Liz worked in finance, where she developed strong organisational and analytical skills that continue to support her professional practice today.

Outside of work, Liz enjoys spending time at home with her husband and their two very lively (and slightly crazy!) kittens, who certainly keep life entertaining.