Fir Villa

Camel Street, Marston Magna, Yeovil BA22 8DB
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7.9 5 Reviews
  • Fir Villa, Yeovil
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1500
  • Self-Funded Residential Dementia Care: £900 – £1500
  • RESPITE Self-Funded Residential Care: £900 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £900 – £1500

Weekly charge is based on size of room and needs of the individual.

These prices are only a guideline, please contact Fir Villa to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Marston Care Ltd

Person in charge

  • Kirstie-Louise Heath (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (2)

Visiting

  • There is no restriction on visiting although the home would ask visitors if planning to come after 7pm they let staff know before hand

Parking

  • The home has a car park at the rear of the premises

7.9

Fir Villa has a Review Score of 7.9 (7.908) out of 10, based on 1 reviews in the last 2 years. Over all time Fir Villa has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
1
1
1
4
Overall Experience  Overall Experience 5.0 out of 5

My Mother who suffers from Dementia has been at Fir Villa since February. The home is nicely maintained and benefits from attractive gardens which a few residents are begining to take advantage of as Summer arrives. The food is exceedingly good and staff try to cater for differing tastes.
In general
the staff are all cheerful and accomodating and go out of their way to treat visitors and patients thoughtfully and with kindness and good humour. So far as my Mothers is concerned they have endeavoured to do their best for her health and welfare. In all an excellent environment.

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Overall Experience  Overall Experience 5.0 out of 5

My cousin suffered from dementia and was a resident in Fir Villa from September 2018 until her death last month. I cannot praise the Manager and the staff for the care and attention they gave her even if she could be awkward at times. I live in Kent so was not able to visit as much as I would have
liked also with COVID when I phoned the staff were always happy to give me an update on her progress. I would highly recommend Fir Villa to relatives of people with dementia

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Overall Experience  Overall Experience 5.0 out of 5

Fir Villa is my elderly relative's home. She has dementia but she is very able to voice what she likes and dislikes and she likes her home. She refers to Fir Villa as 'my home' and that was something I never thought I would hear. She tells me she is very happy. She likes the staff because they are
kind, friendly and helpful. They are always welcoming when I visit and they smile. She likes the food, 'plenty of good vegetables'. She is always joining in with the activities. I can see she is well cared for but also see she is relaxed and happy. I couldn't wish for a more professional, warm and friendly environment for her.

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Overall Experience  Overall Experience 5.0 out of 5

I visited this lovely home recently to catch up with a distant relative. I was greeted and welcomed warmly by a member of staff who showed me to where my relative was and immediately offered us refreshments. The home was beautifully decorated and clean, there were fresh flowers everywhere. All the residents
I saw were happy and smiling and joining in with the afternoon activities which were being led by an enthusiastic and clearly brilliant, talented and imaginative coordinator. My cousin was so engaged in the activity, she hardly noticed I was there which is how it should be. Staff did offer us the option to go somewhere more private but I felt so welcomed into the activity group I was happy to stay and join in. All the staff I encountered seemed happy and professional but spent time with residents just chatting.
When I left, I felt reassured that my cousin was content, well cared for and most importantly happy. I have visited several homes in the past but have never been so impressed.

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Overall Experience  Overall Experience 4.0 out of 5

Whilst my mother is more than satisfied with the care that she receives at the facility, the food is disgusting requiring food packages to be sent.
My mother appreciates the empathy of her care givers and also the fact that they brought animals on the grounds, such as sheep and donkeys and also they
allow my sister to bring in her Labradoodle !!

Reply from Denise Read, Owner at Fir Villa

We are very disappointed with the comments made in this review and feel they are unjust . The person writing this review has never visited the home, or sampled the food, or raised any issues with us. This particular resident has very definite likes and preferences and doesn't always want the food on offer even though there are 5 meal choices for every meal. As a result every Tuesday this resident gives us her own shopping list which I then personally go and purchase for her so that she is able to eat exactly what she chooses. These are her own preferences such as smoked salmon and her own preferred brands/labels. We make every effort to accommodate her special wishes even down to a particular brand of chocolate digestive for her to have with her cup of coffee. We also facilitate trips for her to go out and make her own specific purchases in the company vehicle with a member of staff to assist. With regard to the " food packages" that are sent these often contain items such as chocolates rather than any essentials of a good healthy diet. Therefore, with respect, I again reiterate that I believe these comments are most unfair and had the home been contacted by this particular reviewer they may have received a fuller picture of what actually happens.
It is also worth mentioning that we carry out monthly forum meetings with residents as well as six-monthly quality assurance and the feedback from all of these is always positive with regard to the food provided and written evidence of this can be seen by anyone visiting the home at any time. Visitors often come to the home to have lunch with their relatives/friends and we are often complimented about the" lovely food". I have also spoken to the daughter of this resident today who is the main person involved in this residents care and she has confirmed that she is more than happy with everything in the home and all we do and provide.

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Current Review Score: 7.9 (7.908)

Overview of Review Score

The Review Score of 7.9 (7.908) out of 10 for Fir Villa is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Fir Villa is calculated as follows: ( (7 Excellents x 5) + (3 Goods x 4) ) ÷ 10 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.208 Points relating to the number of positive Reviews for Fir Villa is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 1 Positive Reviews ÷ 4.8 = 0.208

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Fir Villa

What types of Care is Fir Villa registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fir Villa have?

There are 20 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Fir Villa?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fir Villa to the centre of Yeovil?

4.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fir Villa to verify any information. View our terms and conditions. Fir Villa has an Basic Service - more info.