Owner: Marston Care Ltd
Person in charge: James Dale (Registered Manager)
Local Authority / Social Services: Somerset County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 65+.
Single Rooms: 20
Shared Rooms: 2
Rooms with ensuite WC: 15
Weekly Charges Guide: Personal Care Single £540 – £900 (These prices are only a guideline, please contact Fir Villa to find out the exact price for your requirements.)
Weekly charge is based on size of room and needs of the individual.
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
There is no restriction on visiting although the home would ask visitors if planning to come after 7pm they let staff know before hand
Parking:
The home has a large easily accessed car park at the rear of the premises
Latest Care Quality Commission* Report on Fir Villa: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.8 (maximum of 10) for Fir Villa is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Fir Villa in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.6 for Fir Villa is calculated as follows: ( (26 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 35 Ratings = 4.6
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.208 Points relating to the number of positive Reviews for Fir Villa is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.8 Target = 0.208
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Fir Villa has a Review Score of 7.8 (7.808) from 3 Reviews
Review submitted from a Website Submission by Julia N (Daughter-in-law of Resident) on Wednesday 18 October 2017. Relates to October 2017.
Fir Villa is my elderly relative's home. She has dementia but she is very able to voice what she likes and dislikes and she likes her home. She refers to Fir Villa as 'my home' and that was something I never thought I would hear. She tells me she is very happy. She likes the staff because they are kind, friendly and helpful. They are always welcoming when I visit and they smile. She likes the food, 'plenty of good vegetables'. She is always joining in with the activities. I can see she is well cared for but also see she is relaxed and happy. I couldn't wish for a more professional, warm and friendly environment for her.
How likely would you be to recommend Fir Villa? Extremely Likely
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Review submitted from a Website Submission by Elizabeth F (Cousin of Resident) on Tuesday 21 February 2017. Relates to February 2017.
I visited this lovely home recently to catch up with a distant relative. I was greeted and welcomed warmly by a member of staff who showed me to where my relative was and immediately offered us refreshments. The home was beautifully decorated and clean, there were fresh flowers everywhere. All the residents I saw were happy and smiling and joining in with the afternoon activities which were being led by an enthusiastic and clearly brilliant, talented and imaginative coordinator. My cousin was so engaged in the activity, she hardly noticed I was there which is how it should be. Staff did offer us the option to go somewhere more private but I felt so welcomed into the activity group I was happy to stay and join in. All the staff I encountered seemed happy and professional but spent time with residents just chatting.
When I left, I felt reassured that my cousin was content, well cared for and most importantly happy. I have visited several homes in the past but have never been so impressed.
How likely would you be to recommend Fir Villa? Extremely Likely
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Treated with Dignity
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Review submitted from a Website Submission by Tom C (Son of Resident) on Wednesday 24 August 2016. Relates to August 2016.
Whilst my mother is more than satisfied with the care that she receives at the facility, the food is disgusting requiring food packages to be sent.
My mother appreciates the empathy of her care givers and also the fact that they brought animals on the grounds, such as sheep and donkeys and also they allow my sister to bring in her Labradoodle !!
How likely would you be to recommend Fir Villa? Neither Unlikely or Likely
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Facilities
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Treated with Dignity
Food & Drink
Staff
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Management
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Denise Read, Owner at Fir Villa responded to this review on 24 Aug 2016:
We are very disappointed with the comments made in this review and feel they are unjust . The person writing this review has never visited the home, or sampled the food, or raised any issues with us. This particular resident has very definite likes and preferences and doesn't always want the food on offer even though there are 5 meal choices for every meal. As a result every Tuesday this resident gives us her own shopping list which I then personally go and purchase for her so that she is able to eat exactly what she chooses. These are her own preferences such as smoked salmon and her own preferred brands/labels. We make every effort to accommodate her special wishes even down to a particular brand of chocolate digestive for her to have with her cup of coffee. We also facilitate trips for her to go out and make her own specific purchases in the company vehicle with a member of staff to assist. With regard to the " food packages" that are sent these often contain items such as chocolates rather than any essentials of a good healthy diet. Therefore, with respect, I again reiterate that I believe these comments are most unfair and had the home been contacted by this particular reviewer they may have received a fuller picture of what actually happens.
It is also worth mentioning that we carry out monthly forum meetings with residents as well as six-monthly quality assurance and the feedback from all of these is always positive with regard to the food provided and written evidence of this can be seen by anyone visiting the home at any time. Visitors often come to the home to have lunch with their relatives/friends and we are often complimented about the" lovely food". I have also spoken to the daughter of this resident today who is the main person involved in this residents care and she has confirmed that she is more than happy with everything in the home and all we do and provide.
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