What types of Care is Kathleen Chambers House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Kathleen Chambers House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kathleen Chambers House to the centre of Burnham-on-Sea?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Kathleen Chambers House care home, 97 Berrow Road, Burnham-on-Sea, Somerset TA8 2PG

Review from N R (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

My mum needed to go to a care home for a few weeks following an extended hospital admission. I cannot speak highly enough of the care Mum received. A very welcoming environment with super friendly, caring staff. Every member of staff in every role, played their part in making Mum's stay a lovely safe

experience. Lovely food which has kick-started her appetite too. The staff took care of everything. Mum was very sad to leave. If it becomes necessary in future, KCH would definitely be our first choice.

Reply from Annette Saunders, Manager at Kathleen Chambers House

Thank you so much for this really positive review, it is greatly appreciated and I will relay this back to the team.

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Review from K M (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly and welcoming.

Reply from Annette Saunders, Manager at Kathleen Chambers House

Thank you so much for taking the time to leave a review. We are delighted that you are so happy with the care at Kathleen Chambers House and will share this with the team.

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Review from J T (Daughter-in-law of Resident) published on 17 April 2025 Submitted via Postal Card • Report

Overall Experience

The best thing about this home is the friendly atmosphere. Staff are very warm and welcoming. I like the philosophy of the home in that you can do in the home what you used to do in your own home, eg if you fancy ordering a fish and chip delivery, you can!

Reply from Annette Saunders, Manager at Kathleen Chambers House

Thank you so much for this really positive review, it is greatly appreciated and I will relay this back to the team.

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Review from Chris B (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report

Overall Experience

Due to failing eyesight and problems with mobility mum moved to Kathleen Chambers House in 2017. Her care has been excellent and we really had the feeling that Mum was valued by all the staff, carers, management, cleaners etc. All the staff were very approachable and if we had any concerns we were able

to talk them through and they were remedied immediately.
Sadly Mum passed away on November 20th. It became obvious on that day that her end was near so as a family we spent time with Mum. The staff were exemplary looking not just after Mum but after us too. One member of staff in particular was wonderful. Whilst leaving us to spend time with mum she popped back regularly to check on Mum and us. She knew when it was time to get medical help and took the time to explain to us what was being administered and what the effect would be. She was with me when Mum passed and was such a tremendous strength and comfort. I cannot praise her and the home highly enough.

Reply from Annette Saunders, Manager at Kathleen Chambers House

Thank you very much for the great review. It was always a pleasure to care for mum and we appreciate the feedback and I will relay your comments to the team.

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Review from Sarah B (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report

Overall Experience

Very first impression is that the premises are clean, tidy and well kept and cleaned regularly, with no nasty smells. All residents are well cared for and all their needs are met. The staff are happy and enthusiastic in their work. There is a positive atmosphere as soon as one enters the building. All

other residents are cheerful, well-fed fed and obviously well-cared for. I would definitely recommend this home.

Reply from stephanie Cahill, Manager at Kathleen Chambers House

Thank you, Sarah, for the great review. Really pleased you have had a very positive experience at Kathleen Chambers.

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Review from Kim R (Daughter of Resident) published on 3 May 2023 Submitted via Postal Card • Report

Overall Experience

Mum has only been at Kathleen Chambers House three weeks, but the early signs are excellent. Mum has settled in nicely. She has a key worker assigned to her, all the staff and many of the residents know her now. She does daily activities including listening to poetry, quizzes, crafts and reminiscing.

The food is great, Mum and her room are always spotless. Security is very efficient and I am always greeted with a smile. Nothing is too much trouble.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Thank you for this positive review, it is a pleasure to have Mum at Kathleen Chambers.

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Review from J H (Daughter of Resident) published on 1 March 2023 Submitted via Website • Report

Overall Experience

I have nothing but praise for this home.
There is a good cook, a lovely dining room and a varied menu which can cater for different tastes. The staff are mainly long-standing, local and take the time to know the family. They are all friendly and cheerful. There are many activities available and a

lovely craft room, TV lounge, conservatory and a nice garden to sit out in. There is a hairdressing room with a regular hairdresser. My mother's room has a small kitchenette and fridge so visitors can sit and have a cup of tea and she can keep her treats. She has an ensuite. She is always treated with dignity and respect. Her clothes are kept beautifully clean and tidy. They have a monthly newsletter.
If anything is highlighted to them they act on it immediately. They are very alert to residents' well-being and will organise transport for dentists and appointments etc. and are very much in contact with local GPs.
I could not have found a better home for her.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Thank you so much for this really positive review, it is greatly appreciated by the whole team.

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Review from R M (Son of Resident) published on 28 February 2023 Submitted via Website • Report

Overall Experience

I have found the staff at the home to be consistently friendly and helpful, and I have always been made to feel welcome when I visit. Staff are always quick to assist my father when he uses the staff call buzzer. The whole house seems to be kept at a very high level of cleanliness, and the food seems

to be of good quality. I have seen the activity programme and was quite impressed with what was being offered. The management is extremely approachable and is always available for a chat. Thoroughly recommended.

Reply from stephanie Cahill, Manager at Kathleen Chambers House

Thank you very much for the great review, really appreciate the feedback and will relay the comments to the team.

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Review from Angela B (Daughter of Resident) published on 21 October 2021 Submitted via Website • Report

Overall Experience

Dad had to move from his sheltered housing flat to Kathleen Chambers to receive the extra help and support that he desperately needed. He did not want to move and it was a very stressful and difficult time for us as a family trying to do the right thing. After looking around and having all our questions

and concerns answered, Dad moved into his new flat. With the help of the staff, Dad settled in very quickly. He is treated with respect and kindness at all times. Dad has nothing but good to say about his new home and the care he receives from the staff at Kathleen Chambers.
To the management and all the staff, I would like to thank you from the bottom of my heart for making a stressful and difficult time so much easier for us.

Reply from stephanie Cahill, Manager at Kathleen Chambers House

Thank you for this lovely review.
So pleased Dad is happy and settled with us.
I will pass on your thanks to all of the team.

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Review from Richard B (Son-in-law of Resident) published on 26 November 2020 Submitted via Postal Card • Report

Overall Experience

My mother-in-law was so well looked after by all the staff at Kathleen Chambers House in Burnham-on-Sea. She was a wonderful lady who was treated with the utmost respect by the staff. The home was clean, well maintained and her laundry always smelt wonderful and was well ironed. Ours and her experience

was terrific. I would have no hesitation in recommending to others.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Thank you, Richard, for your review. I will pass these comments on to the relevant departments.

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Review from Claire B (Daughter of Resident) published on 26 November 2020 Submitted via Postal Card • Report

Overall Experience

My mother chose to go to Kathleen Chambers House as she had macular degeneration, and all the staff were trained to look after clients with failing eyesight. They would always greet her saying who they were, and what they were there to do. The care of the personal laundry was amazing. My mother was

very happy there for 3 years.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Mum was always a pleasure to care for. I will pass your comments on to the Housekeeping team. Thank you.

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Review from Shirley A (Daughter of Resident) published on 26 November 2020 Submitted via Postal Card • Report

Overall Experience

My Dad has been a resident at Kathleen Chambers House for almost a year, after suffering a stroke which left him needing care. The staff and management are wonderful. The premises are a little dated but comfortable and homely. Dad enjoys his food and the menu choices are good. He is happy and feels

secure and well-cared for. Thank you to all involved at this difficult time.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Thank you for this great review. It's lovely to hear that Dad is happy.

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Review from Tom A (Son-in-law of Resident) published on 23 November 2020 Submitted via Website • Report

Overall Experience

I am the chairman of a charity run independent elder person home, in the locality. When my father-in-law needed a care home, I discussed options with my house manager who has 19 years service with our home and has knowledge of every care home, Kathleen Chambers was her number 1 choice. As my father-in-law

had suffered from a stroke and had rehab at hospital, an occupational therapist visited the home (first-ever visit to Kathleen Chambers House), she considered it to be one of the best care homes she had ever visited (with over 30 years experience and visits to most care homes in Somerset), high praise indeed. The staff from the manager, to every other staff member, is one of care and professionalism and my father-in-law, who previously lived with me and my wife for over 21 years, has settled in very well. He loves the activities organised from singing, to craftwork and trips out. Cannot praise this home highly enough.

Reply from stephanie Cahill, Manager at Kathleen Chambers House

Thank you so much for this review, the comments are really appreciated by all of the team. Just happy that your father-in-law has settled in with us so well.

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Review from Tina H (Daughter of Resident) published on 20 November 2020 Submitted via Postal Card • Report

Overall Experience

Kathleen Chambers House has a caring, respectful ethos, ensured by its excellent management and staff. It feels like an extended family, and my father feels cared about and valued.
I feel included in any decisions related to my fathers care, which I value. In fact, all staff foster an open and friendly

relationship with residents families. Food could, at times, be better according to Dad, and activities are curtailed due to Covid, otherwise, the home is excellent.

Reply from stephanie Cahill, Manager at Kathleen Chambers House

Thank you for the great comments and we are looking forward to getting back to a normal activity program in the near future.

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Review from Neil B (Son of Resident) published on 3 November 2020 Submitted via Website • Report

Overall Experience

The home is extremely well run by a dedicated team of staff, headed by an outstanding management team. Most of the staff have been there a long time (no agency staff) which means they are able to provide great levels of care to the residents. That is very important in these days of Covid. During this

pandemic, they have managed the wishes of residents and relatives to be able to meet up in a controlled and safe environment in a successful way. There have been no positive tests amongst the residents or staff. I am always kept up to date with any issues concerning my mother and I feel that I am always able to approach the home if I have any concerns. Although they have recently been taken over by a private company, the majority of staff are still there and I am confident moving forward that the level of care provided will continue to be excellent.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Thank you for your excellent feedback, we will ensure this will be relayed to all of the team.

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Review from Christiana H (Friend of Resident) published on 3 November 2020 Submitted via Postal Card • Report

Overall Experience

I initially visited Kathleen Chambers House with my friend when she was first considering admission and have visited regularly ever since. I have always been impressed by the quality of care and the sensitivity staff show to residents. Even throughout Covid, they have made strenuous attempts to ensure

visitors are able to see residents. My negative marks concern recurring problems with food (very important in a residential care home) and activities. When operating, these were of a high quality but there have recently been staff shortages.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Thank you for this feedback. After speaking with you regarding some of the issues raised in the review, I am hoping you feel reassured and that management team are always available to discuss any concerns that you may have in the future.

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Review from John P (Son of Resident) published on 2 November 2020 Submitted via Postal Card • Report

Overall Experience

Kathleen Chambers House is a well-run home, with a caring and friendly ethos. The facilities for residents are very good with special adaptations for visually impaired residents. Rooms are clean, warm and well furnished.
The main complaint my mother has is with the food. She often is not served with

the food she has chosen, and sometimes sends food back to be re-heated as it is cold. This is a shame, as apart from the food, she is happy at Kathleen Chambers House.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Thank you for this feedback. After a follow up call regarding some of the issues raised in the review, I am hoping you feel reassured and needless to say the management team are always available to discuss any concerns that you may have.

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Review from R Y (Son of Resident) published on 27 October 2020 Submitted via Website • Report

Overall Experience

Kathleen Chambers House is superbly run while always being compassionate in its approach. Throughout getting Mum a room to helping her integrate and subsequently adapting to her changing needs the staff and management have shown their commitment and good humour. The recent Covid situation has been excellently

and carefully managed with superb communication throughout. Any request is met with an immediate and always helpful response. I cannot recommend it highly enough.

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Review from Anthony F (Regular Volunteer) published on 20 October 2020 Submitted via Website • Report

Overall Experience

A very happy and caring environment. Excellent facilities in the home and gardens. Staff and management are always helpful and supportive of residents, visitors and volunteers. Good training and induction programmes for volunteers.