Careford Lodge

Church Street, Merriott TA16 5PR

Careford Lodge is registered for eighteen residents and employs a team of highly-skilled carers. Together with old age care, the team are skilled in looking after those with sensory impairments while supporting daily comforts and independence.

The home has built-up a sound community reputation and looks to make a positive impact to the lives of residents and their families, without compromising upon sound health, safety and security.

Owner: The New Careford Lodge Ltd

Person in charge: Tracey Moore (Registered Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 16

Shared Rooms: 1

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single £750 – £800 (These prices are only a guideline, please contact Careford Lodge to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Situated behind the Kings Head Public House in Church Street.

Visiting:

Visitors welcome at any time.

Parking:

Car parking available in own grounds.

Latest Care Quality Commission* Report on Careford Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Careford Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Careford Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.879 for Careford Lodge is calculated as follows: ( (116 Excellents x 5) + (16 Goods x 4) ) ÷ 132 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Careford Lodge is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 8 Reviews ÷ 3.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Careford Lodge has a Review Score of 9.9 (9.879) from 11 Reviews


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Careford Lodge?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Careford Lodge

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Godson of Resident/Service User
    1
  • more

My Mother moved into Careford Lodge in February 2018 following around six weeks in hospital. During her time in hospital, she became increasingly immobile and institutionalised. Since moving into Careford Lodge she has become her old self which is a joy to see. Her care is excellent. She takes part in the activities, loves the food and social contact, and feels safe. I could not wish for a better environment for her. Additionally, I am in regular contact with the Manager who is always helpful and responds to any queries I might have in a timely manner.

How likely would you be to recommend Careford Lodge? Extremely Likely

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Average Rating:   5 out of 5

Tracey Moore, Registered Manager at Careford Lodge responded to this review on 17 Apr 2018:

Thank you Jenny for your review it is a pleasure to care for your mum. Her mobility has significantly improved since being discharged from hospital and she participates in most of the activities. I am very pleased that you are pleased with the service being provided.

The staff at Careford Lodge provide an exceptional level of care and support to the residents - and their visitors.
The homely and friendly atmosphere combined with the excellent facilities make Careford Lodge a real haven. Each and every resident is treated with great respect and dignity and individual needs are well catered for. My 100+-year-old aunt concluded last year that she could no longer sustain living alone. Since becoming part of the Careford Lodge community, her health, safety and security are very much improved. It is a great comfort to myself and the wider family to know that she is so well looked after. The whole Careford Lodge Team is to be commended for its excellent work.

How likely would you be to recommend Careford Lodge? Extremely Likely

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Average Rating:   5 out of 5

Tracey Moore, Manager at Careford Lodge responded to this review on 16 Apr 2018:

Thank you for your review Alistair, it is a great pleasure to look after your aunt. Kind regards Tracey

Careford Lodge is an exceptional establishment. The staff there are wonderful - endlessly caring, friendly, patient and prepared to go well beyond the norm to make sure all the residents are not only comfortable and healthy but feel very well looked after too. The catering is excellent and there are plenty of activities laid on for those who wish to take part. All this in a modern, well-maintained building. This is definitely the place I would choose for myself.

How likely would you be to recommend Careford Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Tracey Moore, Manager at Careford Lodge responded to this review on 16 Apr 2018:

Thank you very much Time for your review. It is a pleasure to look after your aunt. With kind regards Tracey

A lovely, homely, caring home from home that gives my mother and myself the peace of mind knowing that she is safe, fed and very well cared for. She is surrounded by pleasant caring staff who all say how much they love their work. She is treated with every dignity and encouraged to keep her mobility and independence. A gem.

How likely would you be to recommend Careford Lodge? Extremely Likely

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Average Rating:   5 out of 5

Tracey Moore, Registered Manager at Careford Lodge responded to this review on 13 Apr 2018:

Thank you very much for your review. It is a pleasure to look after your mum.

My mother spent just over three years at Careford and my family count ourselves very lucky to have found it. She died at Careford in January aged 103.
The village location is ideal for those who have lived most of their lives in the country, as had my mother.
The variety of resident's rooms offers something for everyone and the shared areas are all very comfortable, light and airy.
The variety of food offered should suit all tastes, is home cooked and can be taken in the dining room or in personal rooms.
Although my mother chose not to participate, there is a wide range of activities daily, which many of the other residents enjoy.
Above all, the care and thoughtful attention of the staff to those in their care is outstanding and my mother and all of our family cannot speak highly enough of the team at Careford.

How likely would you be to recommend Careford Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Tracey Moore, Registered Manager at Careford Lodge responded to this review on 05 Apr 2018:

Thank you very much, Ian, for your review and your very kind words. It was a pleasure to care for and look after your mum. She is very much missed. Kind regards Tracey.

I have nothing but praise for Careford Lodge and its management and staff.
My 100-year-old father, having finally accepted that he could no longer safely look after himself in his own home, even with carers visiting daily, moved into Careford Lodge following his second hip replacement operation.
I think it is fair to say that he was dreading the move, being very independent and valuing his privacy, even though he certainly wasn't happy since my mother passed away several years ago.
But the wonderful Staff at Careford Lodge made him feel welcome and valued, as a new member of the residential 'family', right from the first day.
Whilst he could, at times be difficult, grumpy, anxious or confused, the ladies (carers) at the Home treated him always with respect, friendliness, patience and helpfulness, and it was such a relief for me and my wider family to see him gradually emerge as a much happier and contented member of the community.
I cannot thank all of the staff enough!

How likely would you be to recommend Careford Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

The staff at Careford Lodge are amazing. My mother has been here for almost three months and needs a lot of care. All the staff are gentle and kind and give her so much help. The food I have seen and experienced is of a very high standard with lots of choices.
I would recommend Careford Lodge to anyone who needs to find the best care home.

How likely would you be to recommend Careford Lodge? Extremely Likely

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Average Rating:   5 out of 5

Tracey Moore, Registered Manager at Careford Lodge responded to this review on 22 Nov 2017:

Thank you very much, Carole, for your review. It is a pleasure to have your mum living here at Careford Lodge. With warmest regards Tracey

My godmother was a resident of Careford Lodge - Merriott until her recent passing.
I always knew she was in the best home for her and knew she would be very happy there.
From my first visit, I always knew that there could be no better place for her to spend her last years.
The 100% dedication, love, care and respect for the residents starts at the top with the manager and continues through the staff what ever the staff age.
It's like a top hotel and would without hesitation (110%) recommend to anyone who is looking at homes for a family member.
Sadly I live 200 miles away and if I ever need a local home in Kent I know nothing will match the quality and standards of Careford Lodge - Merriott.

How likely would you be to recommend Careford Lodge? Extremely Likely

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Average Rating:   5 out of 5

Tracey Moore, Registered Manager at Careford Lodge responded to this review on 02 Aug 2017:

Thank you very much for your review, it was a pleasure to meet you and have your Godmother stay with us. She is very much missed.

Having been to a lot of care homes I can say that Careford Lodge is most definitely the best. The staff are all fantastic, so kind and helpful. Residents are treated as individuals and everyone's disabilities are covered.

How likely would you be to recommend Careford Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Tracey Moore, Registered Manager at Careford Lodge responded to this review on 29 Mar 2017:

Thank you very much, Vicky, for your review, it is a pleasure to have your friend staying with us.

I gave up my home and moved into Careford Lodge. It had been recommended to me so very pleased I believed the person. The organiser is a very understanding person and can see where care is needed, yet does not make one feel "helpless" and encourages independence. She deals with staff individually so we benefit from good organisation.

How likely would you be to recommend Careford Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Lorraine Chant, Group Manager at Careford Lodge responded to this review on 22 Mar 2017:

Many thanks for your feedback. I am so pleased that you are happy with the services being provided at Careford Lodge.

I visit a friend regularly and am most impressed with Careford Lodge.

The staff are very friendly and always speak to residents and visitors. They are happy to help in any way that they can. The atmosphere is relaxed and responsive.

Whilst I was visiting, they held a residents meeting where they were encouraged to speak on any matter or future suggestions, be it menus, trips out or activities etc.

The rooms are spacious, allowing for a sitting/television area so that residents can have privacy if wanted. The lounge and dining area allow for recreational activities and games to be played.

My friend has settled in very well and been given plenty of encouragement since she has been a resident.

How likely would you be to recommend Careford Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

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Awards / Recognitions

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Staff Profiles

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Tracey Moore

Job Title: Registered Manager

Joined: 2015

Description:

Tracey has worked within health and social care since 2002, and has worked with the elderly, adults with a learning disability and adults with a physical disability. Tracey has gained two degrees in Health and Social Care, and is currently working towards a Level 5 qualification.

Care Home Idol 2016

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