Stainsbridge House

101 Gloucester Road, Manor Road, Abbots Leigh, Malmesbury SN16 0AJ
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8.6 17 Reviews
  • Stainsbridge House, Malmesbury
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £895 – £1125
  • RESPITE Self-Funded Residential Dementia Care: £895 – £1125

These prices are only a guideline, please contact Stainsbridge House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mandy McNally (Manager)

Local Authority / Social Services

Admission Criteria

  • Older people with dementia
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008
  • Number of floors: 3

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (25)

Parking

  • Private off-road parking.

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Stainsbridge House Reviews (17)

8.6

Stainsbridge House has a Review Score of 8.6 (8.576) out of 10, based on 4 reviews in the last 2 years.
Over all time Stainsbridge House has 17 reviews.

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Date Published
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Reviewer Connection to Stainsbridge House
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Total of 17, showing 1-17
Review from Sarah K (Power of Attorney of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident at Stainsbridge House for almost 7 years. The care she has received during this time has been exceptional. She has been treated with compassion and empathy throughout the decline in her health (due to Dementia). All staff and volunteers have always acted in a caring
and professional way. They have routinely gone above and beyond in all aspects of the support given - both physically and emotionally.


When my mother in law passed away, in her room at The Stainsbridge, the staff kept us up to date and informed of any changes. They were extra kind and thoughtful during the last few days. When the end came, all the staff on duty paid their respects - they took turns to hold her hand and say goodbye. We will always remember this and be very grateful for everything, everyone at The Stainsbridge did for both my mother in law and ourselves.

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Review from Linda H (Niece of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was well cared for with dignity and patience. The staff were always trying to meet her needs and were so supportive of us as a family.
My sister's and I visited most days and were always made to feel very welcome and part of the Stainsbridge family. There was always a calm atmosphere in the
home. The manageress was always happy to discuss and resolve any needs that arose. Nothing was too much trouble.
The food was good and varied to meet my Aunts likes and dislikes and she was encouragaged to eat well.
After 2 years at Stainsbridge Auntie passed peacefully away. During her final few days we as a family were shown compassion and support.
I would be happy to recommend Stainsbridge House.
Reply from Mandy Mcnally, Manager at Stainsbridge House

Thanks for your kind words. It was our pleasure to care for your aunt at Stainsbridge House.

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Review from Elaine H (Sister of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was a resident of Stainsbridge House for eighteen months and I was constantly impressed by the level of care, compassion and good humour displayed by the staff. I was kept informed of any relevant matters relating to the care programme and activities for the residents were well organised and
imaginative.
Reply from D W Gillespie, Manager at Stainsbridge House

Thank you so much for your kind words. It is always our pleasure to look after your loved ones with great care, compassion and respect. Thank you.

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Review from Ian M (Husband of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is staffed by people who are friendly, cheerful, warm, aware, professional and dedicated. Focusing on dementia care means that situations and problems have been seen before and nothing fazes the staff. They seem to be not only aware of each resident's particular needs in detail but also the
way in which their problems may progress. Meals are always excellent, appetising and tailored to individual needs and snacks can be made available between meals as seen fit. There are many and varied activities for residents to partake of, and be involved in. The manageress is upbeat, welcoming, inclusive and dedicated and has created a real family feel to the care home, not just towards the residents and staff but towards visiting families and friends of residents. My wife has been treated with understanding, empathy and patience and I have no hesitation recommending Stainsbridge House.
Reply from dw gillespie, Manager at Stainsbridge House

Thank you very much for your kind words. This is much appreciated.

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Review from J P (Wife of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Corticobasal degeneration and Alzheimer's and Parkinson's so is in very poor health. He cannot care for himself at all so needs to be fed and given drinks. The same for personal care. The staff are truly wonderful. They are very caring and look after my husband extremely well. I am very
grateful to them, so thank you. I thoroughly recommend Stainsbridge House.
Reply from Mandy McNally, Manager at Stainsbridge House

Thanks for your kind words and support. It has always been a pleasure to care for your husband.

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Review from Fiona R (Daughter-in-law of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent. The manager makes it. It is well run and kept to simple needs. Residents are kept comfortable, happy and safe. The activities are excellent. A real family feel to the place. The food is excellent, there are good choices, and it's good home cooking. I can't praise it enough!
Reply from Mandy McNally, Manager at Stainsbridge House

Thank you for your kind words. We appreciate your support.

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Review from Jean J (Daughter of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Stainsbridge House in June 22. All the staff have worked extremely hard to make her feel welcome and comfortable in her new surroundings. She settled really quickly but was allowed the time she needed to adjust to her new home. She is always treated with dignity and respect and is encouraged
to make her own decisions about how she spends her day. The staff are always friendly and welcoming and have encouraged Mum to join in group activities, such as singing and listening to live music, when she wants to. She has enjoyed playing scrabble with other residents and word searches, which she really enjoys. There is a feeling of calm in the home and a deep sense of caring by every member of staff. We are very happy with how things are working out, and as a family, we feel we are listened to about any matters relating to Mum's care.
Reply from Mandy McNally, Manager at Stainsbridge House

Thank you for your kind review. It has been a pleasure getting to know your mother. Thanks for your support.

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Review from M B (Son of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my mum was taken into hospital the management at Stainsbridge House was excellent in getting her out of hospital and back in the caring environment.
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Review from Susanne R (Daughter of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum moved into Stainsbridge House almost a year ago. From day one we were all treated with great respect. The manager is truly fantastic and has become a friend who we can trust completely with the wellbeing of our mum. During this first year, our mum has thrived. She is treated with dignity and
has plenty of options to make her own decisions despite her Alzheimer's. Stainsbridge House is an old characterful building that is both homely and welcoming. We have never regretted our decision to place mum here.
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Review from Enid T (Wife of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came in here in June 2018, originally for respite. Since then I decided that I am unable to care for him at home. I find the carers are excellent and always treat him with dignity. I have also found all the staff here very friendly, to me as well as my husband. There is an excellent cook
who provides good nourishing meals. I have no complaints at all.
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Review from Alan B (Son of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Stainsbridge House for over three years now. She is kept clean, comfortable, well looked after and as happy as can be considering her dementia.
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Review from S M (Daughter of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Stainsbridge House for over 2 years. At first, she was there with my father too.
Stainsbridge House provided very good support during that time when my father died and afterwards. During this year there seemed to be a change in the home and level of care which was a
concern. However, since the change of staff/manager, there has been a difference noticed when we have visited. Mum herself seems content and happy and overall her health is good. Atmosphere is calmer.
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Review from T P (Husband of Resident) published on 24 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident of Stainsbridge for two and a half years due to an advanced stage of dementia. She is very well cared for by the home. She is always clean, clothes are clean and she is well fed. She needs two nurses to hoist her out of bed, wash, shower and toilet, a nurse to feed her, etc.
She is very confused, often speaks gibberish, thinks I am her father, all very sad from the lovely girl I married 41 years ago. I love her very much.
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Review from Brenda L (Sister of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident for two and a half years.
He was made welcome and comfortable from the beginning and always said how kind and caring the staff are.
He stayed for a week and was happy to move in the room straight away.
He was impressed with the cleanliness of the room, enjoyed the quality
and variety of the meals and always remarked how kind all the staff were.
Since the deterioration of his dementia, I am impressed with his constant care.
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Review from C P (Daughter of Resident) published on 24 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother suffers from dementia. She has a replaced hip but is unable to walk more than a step or two without full support. She has always been treated with great respect, care and kindness. I am particularly grateful to the understanding staff and especially the manager of this home when my mother
became ill and was hospitalised for a few days. They welcomed her back very quickly and even though she requires more help and care now, she has been encouraged and loved and is still smiling and feisty.
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Review from Mary S (Friend of Resident) published on 14 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent food and staff. The home is always clean and it feels more like a hotel than a care home. The owner is friendly, polite and responsible. The members of the staff are caring and polite. The activities are excellent. Beautiful garden! If I had Dementia I wouldn't mind living there.
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Review from Liz B (Daughter of Resident) published on 18 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just want to say a big thank you to Stainsbridge staff - you do a wonderful job of caring for my mum. You are patient, caring and efficient. I've met many of the staff and all of you have been great with mum. I was particularly impressed with what you did to get her out of hospital after her fractured
hip. Mum seems pretty content when I see her, particularly recently. I know that she can be quite a handful at times - feisty and combative! But you cope with all that. She certainly seems to enjoy the food. She gets great hair-dos. She clearly enjoys the sweetie trolley. All in all, I get the impression of a very well run/managed place, with great staff. So glad to have mum somewhere where she seems content and is so well looked after. THANK YOU!
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Current Review Score: 8.6 (8.576)

Overview of Review Score

The Review Score of 8.6 (8.576) out of 10 for Stainsbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.766 for Stainsbridge House is calculated as follows: ( (36 Excellents x 5) + (11 Goods x 4) ) ÷ 47 Ratings = 4.766
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.81 Points relating to the number of positive Reviews for Stainsbridge House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 4 Positive Reviews ÷ 9.2 = 0.435
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2019

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Stainsbridge House

What types of Care is Stainsbridge House registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Stainsbridge House have?

There are 44 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Stainsbridge House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Stainsbridge House to the centre of Malmesbury?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Stainsbridge House to verify any information. View our terms and conditions. Stainsbridge House has an Basic Service - more info.