Stainsbridge House

101 Gloucester Road, Manor Road, Abbots Leigh, Malmesbury SN16 0AJ
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9.4 25 Reviews
  • Stainsbridge House, Malmesbury
Stainsbridge House offer a safe and supportive environment for older people with dementias such as Alzheimer’s disease, vascular dementia and Parkinson’s disease. They offer day care (full days and half days), short breaks (often while family carers are on holiday) and, of course, permanent care.

Staff receive specialist training to care for the people who live with them and they tailor support and service to suit each individual's needs. All bedrooms have televisions, telephones, emergency call points and en-suite facilities most with showers. They have ample parking and a beautiful landscaped garden with a patio and views over the River Avon.

They place great emphasis on catering and provide individually for each resident’s needs and the activities team coordinates meaningful activity within the home 7 days a week.
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Care Provided by Stainsbridge House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1110 – £1230

Fees are a baseline figure and are subject to change following an individual assessment.
Respite visits that are under a 2 week stay incur an extra 10% charge on top of the baseline Fee.

The price(s) shown are provided by the care home. Contact Stainsbridge House for full pricing details and T&Cs.

Contact Stainsbridge House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Stainsbridge House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mandy McNally (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008
  • Number of floors: 3

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (25)

Parking

  • Private off-road parking.

Stainsbridge House Reviews (25)

9.4

Stainsbridge House has a Review Score of 9.4 (9.393) out of 10, based on 11 reviews in the last 2 years.
Over all time Stainsbridge House has 25 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Stainsbridge House
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Total of 25, showing 1-20
Review from Christine M (Sister of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
David has not been with you long, but my first visit was very good. I'm pleased that David seemed happy, which was a great relief to me. It was nice to see happy staff and very welcoming people.
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Review from R B (Sister of Resident) published on 2 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first visit to see my brother, went very well. We had a lovely welcome from the team. It all looked very clean and tidy.
We were taking to see my brother ,who was sat in the lounge with a few other people. My brother was happy to see us, and seemed to have settled in well. All the staff were very
kind and soon had us a cup of tea.
We were very happy with our first visit.
Reply from Mandy McNally, Manager at Stainsbridge HouseDear RB,
Thanks for your kind review. Our team is enjoying caring for your brother.
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Review from M T (Wife of Resident) published on 27 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
A new routine started this week, a dessert trolley taken around to the residents so they can now choose from the trolley after lunch.
A thoughtful, kind gesture and visually colourful. It is one of many small acts of respect and kindness that is shown to the residents.
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Review from Joanna M (Daughter of Resident) published on 21 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful place for my mum, very homely with incredible staff.
The food is a high standard and mum looks well fed.
I hope that with the good weather coming the staff will be able to take mum out into the garden as much a possible for a change of scenery as sitting in the lounge day after day can
be tough to see.
All in all, very happy with our choice to put mum at Stainsbridge House. Wouldn't change it for all the tea in China!
Reply from Mandy McNally, Manager at Stainsbridge HouseJoanna,
On behalf of the whole team at Stainsbridge House thank you for your very kind review.
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Review from Jerry G (Brother of Resident) published on 21 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother does not have dementia/Alzheimer's but other support needs that mean he cannot live independently. Since he moved in he has settled in really well and loves being looked after by all of the carers and support staff. Everyone is very supportive towards me and my family and go out of their
way to be helpful by being informative and only too pleased to help in any way. My brother misses his friends in Chippenham but, he is well adjusted to life in Stainsbridge House and takes part in all the various activities. My daughters and I are indebted to all the staff for looking after him so well and being so friendly to us. They are all incredibly nice people and I am delighted we were able to get my brother in such a caring and professional environment.
Reply from Mandy McNally, Manager at Stainsbridge HouseJerry, Thanks for your warm words. Caring for your brother is a pleasure and we appreciate your support as well.
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Review from J J (Daughter of Resident) published on 20 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident in Stainsbridge House for almost 4 years. She settled very quickly and has always been supported to choose as much about her day to day life as she is able. She is encouraged to join in group activities where she is able.
As particularly her mobility has failed, she has been
fully supported to continue to spend her time with other residents enjoying the general bustle and activities in the communal areas.
She particularly enjoys the delicious home cooked food particularly fish & chips on Fridays. Her general health has remained stable, largely due to the excellent care provided and timely intervention when it's been needed. Mandy the manager is excellent and very supportive to both residents and their families, maintaining very good communication with me. Stainsbridge House really manages to achieve the feeling of it being the residence home, somewhere they feels safe, secure and respected. All the staff are kind and caring and work hard to create this feeling
Reply from Mandy McNally, Manager at Stainsbridge HouseDear J, Thank you for your kind words, they mean a lot to our team here at Stainsbridge House. Caring for your mother is a pleasure.
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Review from Jane B (Wife of Resident) published on 20 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Stainsbridge for sometime he is very settled and seems very happy no longer asking to return home.He obviously feels very safe and when taken on outings constantly ask to go back to Stainsbridge. I am grateful for his care which gives me piece of mind through the most difficult
time of our marriage
Reply from Mandy McNally, Manager at Stainsbridge HouseDear Jane, Thank you for your kind words, they mean a lot to our team here at Stainsbridge House.
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Review from Mary R (Wife of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no complaints, the staff are amazing - very caring, any questions I may have are always answered and dealt with promptly. I like that there are so many different activities that residents can enjoy
Reply from Mandy McNally, Manager at Stainsbridge HouseMary,
Thank you for your kind review. It's a pleasure looking after your husband.
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Review from Philippa M (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had vascular dementia and was resident at Stainsbridge House from June 2023 to January 2025, when he died peacefully. The staff were fantastic with him and understood his needs. The manager Mandy was understanding of my families needs too. There is a male only floor, which in the latter stages
of my father's illness made me feel that he was safe. Staff kept me updated with any falls or issues he had had. The staff, all involved with my dad, kept me informed when the end was near. They all said goodbye to him on his last night, holding his hand and showing him so much respective. They are amazing people.
Reply from dw gillespie, Manager at Stainsbridge HouseDear Philippa,
Thank you for you kind words and support. It was a pleasure caring for your father.
Regards, Mandy
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Review from Sarah K (Power of Attorney of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident at Stainsbridge House for almost 7 years. The care she has received during this time has been exceptional. She has been treated with compassion and empathy throughout the decline in her health (due to Dementia). All staff and volunteers have always acted in a caring
and professional way. They have routinely gone above and beyond in all aspects of the support given - both physically and emotionally.


When my mother in law passed away, in her room at The Stainsbridge, the staff kept us up to date and informed of any changes. They were extra kind and thoughtful during the last few days. When the end came, all the staff on duty paid their respects - they took turns to hold her hand and say goodbye. We will always remember this and be very grateful for everything, everyone at The Stainsbridge did for both my mother in law and ourselves.

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Review from Linda H (Niece of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was well cared for with dignity and patience. The staff were always trying to meet her needs and were so supportive of us as a family.
My sister's and I visited most days and were always made to feel very welcome and part of the Stainsbridge family. There was always a calm atmosphere in the
home. The manageress was always happy to discuss and resolve any needs that arose. Nothing was too much trouble.
The food was good and varied to meet my Aunts likes and dislikes and she was encouragaged to eat well.
After 2 years at Stainsbridge Auntie passed peacefully away. During her final few days we as a family were shown compassion and support.
I would be happy to recommend Stainsbridge House.
Reply from Mandy Mcnally, Manager at Stainsbridge HouseThanks for your kind words. It was our pleasure to care for your aunt at Stainsbridge House.
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Review from Elaine H (Sister of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was a resident of Stainsbridge House for eighteen months and I was constantly impressed by the level of care, compassion and good humour displayed by the staff. I was kept informed of any relevant matters relating to the care programme and activities for the residents were well organised and
imaginative.
Reply from D W Gillespie, Manager at Stainsbridge HouseThank you so much for your kind words. It is always our pleasure to look after your loved ones with great care, compassion and respect. Thank you.
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Review from Ian M (Husband of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is staffed by people who are friendly, cheerful, warm, aware, professional and dedicated. Focusing on dementia care means that situations and problems have been seen before and nothing fazes the staff. They seem to be not only aware of each resident's particular needs in detail but also the
way in which their problems may progress. Meals are always excellent, appetising and tailored to individual needs and snacks can be made available between meals as seen fit. There are many and varied activities for residents to partake of, and be involved in. The manageress is upbeat, welcoming, inclusive and dedicated and has created a real family feel to the care home, not just towards the residents and staff but towards visiting families and friends of residents. My wife has been treated with understanding, empathy and patience and I have no hesitation recommending Stainsbridge House.
Reply from dw gillespie, Manager at Stainsbridge HouseThank you very much for your kind words. This is much appreciated.
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Review from J P (Wife of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Corticobasal degeneration and Alzheimer's and Parkinson's so is in very poor health. He cannot care for himself at all so needs to be fed and given drinks. The same for personal care. The staff are truly wonderful. They are very caring and look after my husband extremely well. I am very
grateful to them, so thank you. I thoroughly recommend Stainsbridge House.
Reply from Mandy McNally, Manager at Stainsbridge HouseThanks for your kind words and support. It has always been a pleasure to care for your husband.
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Review from Fiona R (Daughter-in-law of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent. The manager makes it. It is well run and kept to simple needs. Residents are kept comfortable, happy and safe. The activities are excellent. A real family feel to the place. The food is excellent, there are good choices, and it's good home cooking. I can't praise it enough!
Reply from Mandy McNally, Manager at Stainsbridge HouseThank you for your kind words. We appreciate your support.
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Review from M B (Son of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my mum was taken into hospital the management at Stainsbridge House was excellent in getting her out of hospital and back in the caring environment.
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Review from Susanne R (Daughter of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum moved into Stainsbridge House almost a year ago. From day one we were all treated with great respect. The manager is truly fantastic and has become a friend who we can trust completely with the wellbeing of our mum. During this first year, our mum has thrived. She is treated with dignity and
has plenty of options to make her own decisions despite her Alzheimer's. Stainsbridge House is an old characterful building that is both homely and welcoming. We have never regretted our decision to place mum here.
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Review from Enid T (Wife of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came in here in June 2018, originally for respite. Since then I decided that I am unable to care for him at home. I find the carers are excellent and always treat him with dignity. I have also found all the staff here very friendly, to me as well as my husband. There is an excellent cook
who provides good nourishing meals. I have no complaints at all.
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Review from Alan B (Son of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Stainsbridge House for over three years now. She is kept clean, comfortable, well looked after and as happy as can be considering her dementia.
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Review from S M (Daughter of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Stainsbridge House for over 2 years. At first, she was there with my father too.
Stainsbridge House provided very good support during that time when my father died and afterwards. During this year there seemed to be a change in the home and level of care which was a
concern. However, since the change of staff/manager, there has been a difference noticed when we have visited. Mum herself seems content and happy and overall her health is good. Atmosphere is calmer.
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Current Review Score: 9.4 (9.393)

Overview of Review Score

The Review Score of 9.4 (9.393) out of 10 for Stainsbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.618 for Stainsbridge House is calculated as follows: ( (83 Excellents x 5) + (46 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 131 Ratings = 4.618
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Stainsbridge House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2019

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Stainsbridge House

What types of Care is Stainsbridge House registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Stainsbridge House have?

There are 44 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Stainsbridge House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Stainsbridge House to the centre of Malmesbury?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Stainsbridge House to verify any information. View our terms and conditions. Stainsbridge House has an Enhanced Service - more info.