Oakwood Care Home

78-82 Kingsbury Road, Erdington, Birmingham B24 8QJ
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9.7 38 Reviews
  • Oakwood Care Home, Birmingham
Oakwood is a newly renovated residential care home based 15 minutes away from Birmingham City Centre.

Specialising in long term care for up to 34 residents, the authentic, independent home offers a home from home feeling throughout its spacious and welcoming environment.

Staff are recruited locally and many team members have been part of the team for several years. The home provides full training and regular refresher updates to ensure all staff provide the highest quality of care, 24 hours a day.

Oakwood is decorated throughout to help maintain a warm, relaxing environment, complete with Dementia friendly areas, such as corridors which are decorated with Dementia orientated scenery.

Residents benefit from en-suite wet rooms, wi-fi throughout, temperature controlled thermostats per room and equipped, fully furnished facilities with several communal spaces to unwind in, such as a dining area, main lounge, quiet lounge and activity room.

The home offers daily stimulating activities to get involved in and a lively entertainment programme to look forward to. There are also daily trips out to local attractions in the city.

The team works hard to make the transition from independent living to residential care seamless, while maintaining independence and choice.

Oakwood treats residents like family, which extends into the individualised service they provide.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1350
  • Self-Funded Residential Dementia Care: £1150 – £1350
  • RESPITE Self-Funded Residential Care: £1150 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1150 – £1350

The fee is dependent on room choice and individual needs

These prices are only a guideline, please contact Oakwood Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Unityone LTD

Person in charge

  • Ashley James (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS & Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (33)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors are welcome at anytime and do not need to pre book.


    The home do have protected meal times and politely ask if possible to avoid the hours of 7-10, 12-2 and 4-6 to avoid any disruption

Parking

  • Car park is located to the front of the newly renovated building
    This is only a temporary car park and will be fully merged with the other side once the full building work has been completed.
    When visiting, please press the door bell and wait for someone to answer the door.
    Will answer the door as soon as possible as the team may be assisting residents and not always able to get to the door immediately

Oakwood Care Home Reviews (38)

9.7

Oakwood Care Home has a Review Score of 9.7 (9.655) out of 10, based on 18 reviews in the last 2 years.
Over all time Oakwood Care Home has 38 reviews.

Overall Experience
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Date Published
  • 38
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Reviewer Connection to Oakwood Care Home
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Total of 38, showing 1-20
Review from Norma B (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy that my brothers and I decided on Oakwood for the care of our mom. I actually sleep at night, now I know there are carers looking out for her. Oakwood has a really good vibe about it and all staff, from the cleaners up to the manager are very approachable, friendly and nothing is too much
trouble.
I would recommend anyone, who is looking for care for their loved one to come and view Oakwood.
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Review from Terry G (Son-in-law of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law moved into Oakwood towards the end of 2024.
I paid a couple of visits beforehand and came away impressed with what I had seen.
Meeting the manager,and some of the other staff convinced me that this would be the right move for my father in law.
Visits I have made since have confirmed
my initial view.
The professionalism and care provided is excellent.
The home is clean,bright and modern and all the staff I have met do an outstanding job.
This is definitely a ten out of ten.
Reply from Ashley James, Registered Manager at Oakwood Care Home

Thank you for your kind words and taking the time to review - highly appreciated. Garden is being done as we speak :)

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Review from Christopher A (Son of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pleasant and supportive staff who keep you up to date. Staff are always welcoming, kind, warm and caring. They look after the residents with compassion and empathy. Activities and outings are put on for residents to participate and their needs are met. Perhaps the garden needs to be landscaped as soon
as possible.
Reply from Ashley James, Registered Manager at Oakwood Care Home

Thank you for your kind words and taking the time to review - highly appreciated. We are pleased you feel at ease and happy with the care that is provided.

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Review from Val M (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum resides in a warm, friendly and caring environment. The staff are professional, supportive and understanding.
Mum is happy residing in the care home and gets on well with the staff and other residents. She is able to participate in activities and enjoys going out on day trips organised by
the care home.
Reply from Ashley James, Registered Manager at Oakwood Care Home

thank you for your kind words and taking the time to review - highly appreciated.

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Review from J D (Daughter-in-law of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so happy with the care my mother-in-law has received, it gives me peace of mind knowing she is so well cared for. The staff are friendly and have become mom's friends. I like we can pop in any time which is always reassuring.
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Review from F H (Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff are very bad at times but in general be better. I tell them if they are good or bad.
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Review from M R (Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff very helpful and cheerful at times.
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Review from W C (Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good. I'm happy with my room. Care home is always clean.
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Review from E H (Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service I have received so far is exemplary.
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Review from K G (Niece of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt had been a resident for nearly 4 years. The care she received was outstanding. It was her home and the staff her family, all of whom are warm and welcoming, so much so that last week when my dad had to go into care, I had no worries when we were lucky enough for Oakwood to become his new home.
It is a beautiful, clean and spacious home and I highly recommend it for anyone looking for their loved ones.
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Review from M R (Cousin of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always found my cousin to be very well looked after at Oakwood Rest Home. The staff are always very attentive and always seem to be there for all the residents' needs. The food always looks very good. Communication is very good and I have always been kept very well informed of my cousin’s differing
situations regarding health, medication, etc.
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Review from Frank H (Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always room for improvement but overall, a good place to live.
Reply from Ashley James, Home Manager at Oakwood Care Home

Thank You for your review, Frank! We are always open for ways to improve the service.

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Review from Carole S (Sister of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my brother moved into Oakwood Rest Home, he has become more settled and happy to be able to just be himself. The management team and all the staff are friendly, helpful and always ready to offer help and advice on any requests or other queries we might have. Since recently moving into the newly
refurbished part of the premises, my brother has a lovely en suite bedroom where he can relax and do as much or as little as he likes. I have noticed that he has also become more open to joining in activities with other residents in the communal lounge and quiet room too. I could not wish for a better place for my brother to be a part of.
Reply from Ashley James, Home Manager at Oakwood Care Home

Thank you for your review. We are pleased that our new refurbishment and activities are encouraging residents to now get more involved. We enjoy making all the memories.

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Review from James W (Friend of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visited Oakwood in December when a friend of my nan's was staying for respite. I must admit their Christmas decor was very well presented and they went that extra mile to celebrate with the service users.
I felt very welcome and grew tremendous relationships with the staff. They were nothing but
warming and caring the whole 15 days. Management very approachable. Food was tasty. I highly recommend this home. The home was a bit old and tired but I could see the new home in progress of being built and this looked beautiful.
Reply from Ashley James, Home Manager at Oakwood Care Home

Thank you for your response! We strive to ensure special occasions are celebrated as much as possible! We welcome family, friends and relatives to join us at all times! We are glad you were a part of our memories, even if it was short!

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Review from Darren R (Son of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a permanent resident at Oakwood. All the staff and management are fantastic and really friendly. Nothing is too much trouble, which helps take away some of the stress and worry, at a difficult time knowing he has 24-hour care and being looked after, as it's not an easy time when you have
to make the difficult decision for a parent to have to go into care. They always have the resident's best interests at heart, and provide high-quality care to them. The newly refurbished home is light, modern and welcoming. Thank you to all the staff for the care you provide to my dad.
Reply from Ashley James, Home Manager at Oakwood Care Home

Thank you for your comments, Darren! We are glad we can help with taking that stress away!

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Review from Kerry L (Friend of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new building is amazing, so clean and fresh. Such a welcoming environment, and the staff are lovely too with residents and visitors. My friend is so comfortable at Oakwood. Hats off to the manager.
Reply from Ashley James, Home Manager at Oakwood Care Home

Thank you for your kind comments! We are glad everyone is impressed with our new building and everyone is settling in well.

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Review from Miriam C (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new building is fantastic! My mom's room is beautiful and I'm so happy and grateful that the staff put my mom's family photographs out on display. I know my mom will feel very proud to have her children and grandchildren out for everyone to see.
I would also like to say that I feel we made the
right choice by going to Oakwood Rest Home. The staff are always friendly, approachable, and happy to help you and your family members. It is a real relief to have Oakwood, they have helped remove any concerns.
Reply from Ashley James, Home Manager at Oakwood Care Home

Thank you so much for your feedback. We are glad everyone likes the new building. We do our best to ensure residents' rooms are homely and have familiar surroundings, so glad you're happy with the photos being up.

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Review from Sharon H (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived in Oakwood for the last 7 years. I have always been extremely happy with the care given. Whenever I call, the staff can immediately relate how my Mum is, without needing to go off and read notes/find someone else. The staff are friendly to both residents and relatives. I admire how
they speak with respect to residents with dementia.
Reply from Ashley James, Registered Manager at Oakwood Care Home

Thank you for taking the time to complete a review, we highly appreciate it.

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Review from R Y (Son of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Oakwood Rest Home who have gone out of their way to ensure my father had the best care we could possibly wish for.
My father was treated with the most upright respect and his last days were dignified and surrounded by people.
The new manager is doing an impeccable
job and giving the home the potential it deserves.
Thank you to everyone for all your dedication.
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Review from N F (Daughter of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care - lovely to see how much the staff/carers obviously care very much about the residents and their jobs/responsibilities.
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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Oakwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.655 for Oakwood Care Home is calculated as follows: ( (146 Excellents x 5) + (49 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 206 Ratings = 4.655
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakwood Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (6)

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Ashley James

Job Title: Home Manager Joined: 2023

Ashley is the Home Manager at Oakwood..


Ashley joined the company in May 2023 and is a highly experienced social care professional. Ashley has experience working in health care for over 15 years, initially starting as a care assistant, working up to managing care homes, including domiciliary care services. Ashley’s passion is to create a home from home for all his residents, within a warm and friendly environment

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Karen Chamberlain

Job Title: Deputy Manager Joined: 2023

Karen is the Acting Deputy Manager at Oakwood.

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Sharon Wilson

Job Title: Team Leader Joined: 2023

Sharon is one of our Team Leaders at Oakwood.

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Sam Hanks

Job Title: Team Leader Joined: 2023

Sam is one of our Team Leaders at Oakwood - She also does weekly activities with the residents.

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Anna Turvey

Job Title: Team Leader Joined: 2023

Anna is one of our Team Leaders at Oakwood.

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Lydia Owusu

Job Title: Team Leader Joined: 2022

Lydia is one of our Team Leaders at Oakwood.

Frequently Asked Questions about Oakwood Care Home

What types of Care is Oakwood Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oakwood Care Home have?

There are 33 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oakwood Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakwood Care Home to the centre of Birmingham?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakwood Care Home to verify any information. View our terms and conditions. Oakwood Care Home has an Enhanced Service - more info.