78/82 Kingsbury Road, Erdington, Birmingham B24 8QJ
Oakwood Rest Home specialises in the care of the older people.
With a strong focus on staff training, the care home has a team of highly skilled, professional staff who are able to help residents relax in a caring atmosphere, whilst respecting their privacy, dignity and maintaining their independence, as much as possible.
In its lovely dining room, residents can enjoy varied, healthy and tasty home cooked meals prepared from local produce, where possible.
Individuals' food preferences are taken into consideration and all special diets can be catered for.
Services include a visiting hairdresser, chiropodist, optician and clergy.
Residents can also look forward to regular entertainment and activities at the home as well as day trips out.
Friends and family are always welcome to visit residents during the day.
Owner: Harjeet Grewal
Person in charge: Shirley Ellen (Manager)
Local Authority / Social Services: Birmingham City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Single Rooms: 20
Shared Rooms: 5
Rooms with ensuite WC: 19
Weekly Charges Guide: Personal Care Single £450 – £600 , Personal Care Shared (per person) £450 – £600 (These prices are only a guideline, please contact Oakwood Rest Home to find out the exact price for your requirements.)
Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Oakwood Rest Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Oakwood Rest Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Oakwood Rest Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.492 for Oakwood Rest Home is calculated as follows: ( (31 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.492
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.833 Points relating to the number of positive Reviews for Oakwood Rest Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6 Target = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Oakwood Rest Home has a Review Score of 9.3 (9.325) from 5 Reviews
Review submitted from a Postal Card by S S (Sister of Resident) on Thursday 5 April 2018. Relates to March 2018.
I have always found Oakwood Rest Home to be an inviting and friendly place to visitors. From the greeting you receive to being offered a drink is wonderful. The reactions of staff to those they care for is great.
My only concern is the stimulation on offer is not always apparent.
How likely would you be to recommend Oakwood Rest Home? Likely
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Review submitted from a Postal Card by Tina B (Daughter of Resident) on Wednesday 14 March 2018. Relates to February 2018.
Yes, I'd recommend to others. Friendly environment. Good care.
How likely would you be to recommend Oakwood Rest Home? Extremely Likely
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Review submitted from a Website Submission by Paul O (Son of Resident) on Thursday 16 November 2017. Relates to November 2017.
A large, converted house, rather than a bespoke facility, Oakwood does well in a property that was not designed for the purpose. A large garden with a furnished patio is well maintained and colourful.
Hygiene and cleanliness standards are exceptionally high and there is regular investment to improve comfort for the residents.
For residents on higher floors, there is an adequate lift; there are ample toilet facilities and a room to accommodate a hairdresser, who visits weekly.
Oakwood's star assets are the management and staff. With horror stories abounding regarding care-homes, the Oakwood team are exceptional; a group of people who genuinely care.
This is no choreographed show that only runs during visiting hours because Oakwood offers open visiting. In my experience, gained over a three-year period, the care has never slipped below a superb standard.
How likely would you be to recommend Oakwood Rest Home? Extremely Likely
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Shirley Ellen, Manager at Oakwood Rest Home responded to this review on 20 Nov 2017:
Thank you for your kind comments. We are very pleased to have been able to deliver and even perhaps surpass your expectations. The positive feedback supports the home, provides encouragement and further motivation for both our staff and management teams.
Review submitted from a Website Submission by Kay J (Daughter of Resident) on Sunday 8 October 2017. Relates to August 2017.
My late mother was in Oakwood Rest Home for many years. During this time, we got to know several of the staff well. The staff displayed kindness, compassion and understanding towards my mother and to the family, which led to warm and trusting relationships.
When my mother was in hospital, the nurses commented on how well she had been looked after. We offer sincere gratitude to the staff.
How likely would you be to recommend Oakwood Rest Home? Extremely Likely
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Review submitted from a Website Submission by J P (Daughter of Resident) on Friday 28 July 2017. Relates to July 2017.
Oakwood has very caring staff who understand about dementia.
The residents, from what I have seen, are treated with respect as are their visitors, always a friendly hello and the offer of tea and coffee.
Whilst Oakwood is a little tatty on the outside the inside is what it is all about. They are dealing with residents with varying degrees of dementia and the families and friends who are still coming to terms with the diagnosis.
No judgements are made as to what people can/can't do, the issues are dealt with as they arise and they are dealt with in such a way that nothing is a problem.
How likely would you be to recommend Oakwood Rest Home? Likely
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Treated with Dignity
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Shirley Ellen, Registered Manager at Oakwood Rest Home responded to this review on 09 Aug 2017:
We would like to thank all those family members, visitors and guests who provide us with valuable feedback. We will always listen and work extremely hard to improve what we do. The home is going through a very positive and focused period of change and part of that plan of action, a great deal of investment in ensuring the environment is developed, tidied up and improved and provides a homely lovely place for our residents to live in, to go alongside the kind caring nature of our team. Anyone who visits the home now should already find that the uplifting of the environment has commenced.
There are currently no Care Home Idol entrants who have performed at Oakwood Rest Home