Oakwood Rest Home

78/82 Kingsbury Road, Erdington, Birmingham B24 8QJ

Oakwood Rest Home specialises in the care of the older people.

With a strong focus on staff training, the care home has a team of highly skilled, professional staff who are able to help residents relax in a caring atmosphere, whilst respecting their privacy, dignity and maintaining their independence, as much as possible.

In its lovely dining room, residents can enjoy varied, healthy and tasty home cooked meals prepared from local produce, where possible.

Individuals' food preferences are taken into consideration and all special diets can be catered for.   
Services include a visiting hairdresser, chiropodist, optician and clergy.

Residents can also look forward to regular entertainment and activities at the home as well as day trips out.

Friends and family are always welcome to visit residents during the day.

Owner: Harjeet Grewal

Person in charge: Shirley Ellen (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 20

Shared Rooms: 5

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £450 – £600 , Personal Care Shared (per person) £450 – £600 (These prices are only a guideline, please contact Oakwood Rest Home to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Oakwood Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Oakwood Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Oakwood Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.492 for Oakwood Rest Home is calculated as follows: ( (31 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.492

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Oakwood Rest Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Oakwood Rest Home has a Review Score of 9.3 (9.325) from 5 Reviews


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oakwood Rest Home?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oakwood Rest Home

  • Daughter of Resident/Service User
    3
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1

I have always found Oakwood Rest Home to be an inviting and friendly place to visitors. From the greeting you receive to being offered a drink is wonderful. The reactions of staff to those they care for is great.
My only concern is the stimulation on offer is not always apparent.

How likely would you be to recommend Oakwood Rest Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Yes, I'd recommend to others. Friendly environment. Good care.

How likely would you be to recommend Oakwood Rest Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

A large, converted house, rather than a bespoke facility, Oakwood does well in a property that was not designed for the purpose. A large garden with a furnished patio is well maintained and colourful.
Hygiene and cleanliness standards are exceptionally high and there is regular investment to improve comfort for the residents.
For residents on higher floors, there is an adequate lift; there are ample toilet facilities and a room to accommodate a hairdresser, who visits weekly.
Oakwood's star assets are the management and staff. With horror stories abounding regarding care-homes, the Oakwood team are exceptional; a group of people who genuinely care.
This is no choreographed show that only runs during visiting hours because Oakwood offers open visiting. In my experience, gained over a three-year period, the care has never slipped below a superb standard.

How likely would you be to recommend Oakwood Rest Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Shirley Ellen, Manager at Oakwood Rest Home responded to this review on 20 Nov 2017:

Thank you for your kind comments. We are very pleased to have been able to deliver and even perhaps surpass your expectations. The positive feedback supports the home, provides encouragement and further motivation for both our staff and management teams.

My late mother was in Oakwood Rest Home for many years. During this time, we got to know several of the staff well. The staff displayed kindness, compassion and understanding towards my mother and to the family, which led to warm and trusting relationships.

When my mother was in hospital, the nurses commented on how well she had been looked after. We offer sincere gratitude to the staff.

How likely would you be to recommend Oakwood Rest Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Oakwood has very caring staff who understand about dementia.
The residents, from what I have seen, are treated with respect as are their visitors, always a friendly hello and the offer of tea and coffee.

Whilst Oakwood is a little tatty on the outside the inside is what it is all about. They are dealing with residents with varying degrees of dementia and the families and friends who are still coming to terms with the diagnosis.
No judgements are made as to what people can/can't do, the issues are dealt with as they arise and they are dealt with in such a way that nothing is a problem.

How likely would you be to recommend Oakwood Rest Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Shirley Ellen, Registered Manager at Oakwood Rest Home responded to this review on 09 Aug 2017:

We would like to thank all those family members, visitors and guests who provide us with valuable feedback. We will always listen and work extremely hard to improve what we do. The home is going through a very positive and focused period of change and part of that plan of action, a great deal of investment in ensuring the environment is developed, tidied up and improved and provides a homely lovely place for our residents to live in, to go alongside the kind caring nature of our team. Anyone who visits the home now should already find that the uplifting of the environment has commenced.

Submit a Review for Oakwood Rest Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Oakwood Rest Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Oakwood Rest Home