Bablake House

Birmingham Road, Millisons Wood, Coventry CV5 9AZ

Group: Greentree Enterprises Ltd

Person in charge: Emma Clayton (Care Home Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Epilepsy • Parkinson's Disease • Stroke

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 45

Rooms with ensuite WC: 42

Weekly Charges Guide: Personal Care Single from £510 (These prices are only a guideline, please contact Bablake House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bablake House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.1 Bablake House has a Review Score of 6.1 (6.111)

The Review Score of 6.1 (maximum of 10) for Bablake House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Bablake House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.7 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.375 for Bablake House is calculated as follows: ( (52 Excellents x 5) + (61 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 120 Ratings = 4.375

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.736 Points relating to the number of positive Reviews for Bablake House is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9 Target = 0.222 , then divided by 2 = 0.111

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bablake House?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bablake House

  • Daughter of Resident/Service User
    3
  • Nephew of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1

My mum was sent to Bablake House for a six-week stay after leaving hospital. She was very worried about going as she had lost all her confidence after having a fall. I met my mum there as she arrived by ambulance and my first impression was how nice the girl who did her care plan with her was putting mum at ease . Mum ended up staying nine weeks by which time she was walking with her frame and was happy and contented and was a very different person to the one who first went there. The staff are so helpful and friendly not just to mum but to us as a family too and we never had to worry when we couldn't visit or when we went home as we knew she was so well looked after. The staff work so hard to meet the needs of the residents and we couldn't have wished for a nicer place for mum to stay.

How likely would you be to recommend Bablake House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A good place to be, my aunt is happier than I have seen her for years. The staff are lively (some more than others) attentive, friendly, but also firm when necessary. All the staff seem able to interact with visiting relatives well and any questions or concerns are dealt with efficiently. The communal areas are homely and well split up, if you don't want to listen to the TV you don't have to. There are nice gardens and outside seating areas and for the able and adventurous a bus stop right outside.

How likely would you be to recommend Bablake House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I cannot thank all the staff enough for the loving care that they showed to my Auntie during her last few weeks. All of the staff were kind and friendly and engaged with the residents showing them the respect they deserve.

How likely would you be to recommend Bablake House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My 96 year old Aunt chose to move to Bablake House in January 2014 when it had become clear that she was struggling to continue to live in sheltered accommodation. We looked at a number of homes in the area, including a home where my father had happily lived in previous years, but my Aunt chose Bablake House and has been happy there ever since. She secured a spacious room which was freshly decorated and we were able to bring a number of her favourite things to help her feel quickly at home. Staff are always friendly and they have been good at recognising her occasional additional needs. The house has many communal areas so when visiting it is always possible to find a quiet spot to chat. My Aunt tells me the food is good and tasty...even if she often cannot remember what she has had! Overall, I believe that Bablake House was a good choice and am happy to provide this favourable review.

How likely would you be to recommend Bablake House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mom went there in 2011 for respite care, she ended up there for over 3 years. She called it home. Mom did enjoy the events that were put on for residents, started with bingo, but later lots more things went on. Baking, craft classes as well as games in the lounge and Wednesday afternoon exercise class. There were odd problems but staff would listen and try and resolve things. After a stay in hospital in October 2013, she came out very poorly on end of life care, but with her determination and the dedication of the staff she pulled through and she was with us for an extra 8 months. The staff treated her with dignity and were a great support to her family too. Could not have asked for better care at the end of her life.

How likely would you be to recommend Bablake House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My review relates to the short term residence of my friend, who spent 6 weeks in residence for short term care after a stay in hospital. Whilst not the easiest of guests to work with, the staff always treated him with dignity and respect and he was well looked after. Bablake house is an interesting facility and felt quite homely. He went in very unhappy he was not able to go home, to not wanting to leave at the end of his stay. Says it all really. Small issues during his stay amounted to his washing going missing and running out of clean clothes, only to reappear days later (we should have labelled his clothes better?). This sorted itself during his stay. Also the TV reception in his room was problematic, with days where no signal was available, but the room next door was fine. I have no hesitation in recommending this facility.

How likely would you be to recommend Bablake House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Emma Clayton, Care Home Manager at Bablake House responded to this review on 19 Aug 2015:

I can confirm that we did have an issue with TV signal to some areas of the home. We have had an aerial engineer investigate and the main TV aerial into the building has now been re routed so it avoids the trees covered by Green belt laws. All TV's within the home are now receiving a good signal.

My mother spent the final three years of her life there between ages 91-94 and was very happy throughout. The management staff were excellent with a positive, friendly and communicative approach towards her and her visitors, and most of the carer staff were also very good (with only one or two exceptions in the whole three years) and were friendly, helpful, and treated her with dignity at all times. The establishment was always clean with well organised support facilities (e.g. hairdressing, pedicure etc.) My mother was less positive about the food at times though this may have been due to "over-familiarity" with it rather than quality. One minor gripe - the entrance/exit arrangements could do with being more wheelchair friendly (automatic doors would be the ideal solution).

Bablake may not be "luxury" style accommodation but as a good, honest, clean and friendly Care Home I would thoroughly recommend it to anyone.

How likely would you be to recommend Bablake House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother went into Bablake house in late 2008. We had no experience of selecting places and at the time had to proceed fairly quickly because of her condition. Whilst there are always areas that you would like to see improved and / or some extra things provided, I have to say that through the years I was always pleased with the way Mum was treated, looked after and monitored during her time at Bablake house. The staff very quickly learned what mums likes and dislikes were which I think is a good measure of the attention given to residents. The staff for the most part were very friendly and interacted with mum very well. She was a lady who liked people she could talk to and get on with, and this was the case at Bablake House. There were of course occasions where things could have been better. Sometimes a dress or trousers would go missing for a while and strange ones would appear in her wardrobe but when dealing with this much washing that is to be expected. They always came back eventually.
The layout of the home makes it much more "homely" than some of the newer ones, having quiet areas for those who want to get away from it all.
If there are downsides, they are, it is not the cheapest of homes, meaning a third party top up for most, and it was a shame when they stopped using the mini bus they had for days out.

How likely would you be to recommend Bablake House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Mum and Dad needed a place to go. I couldn't have done much better. The staff are brilliant; kind and caring. The food is good, and even if my parents didn't want to go into a Home, they are very content now. I live in France and it is a great comfort to know that Mum and Dad are being well looked after. Five stars !!!!

How likely would you be to recommend Bablake House? Neither Unlikely or Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My father has been a resident at Bablake House since 2005. He has Parkinson's disease which is a debilitating condition and one in which is slowly progressive. Our father initially came to Bablake House for respite care and eventually became a full time resident 10 years ago. He is treated with dignity and all members of staff have interacted very well with him over the years...whether it be the domestic staff chatting to him about his favourite football team or general staff around the residential home. The team of carers have been absolutely marvellous and all have been very approachable whenever I visit and wish to discuss my father's well-being. I feel completely content with the way my father is being cared for by the professional and skilled staff. He has now reached the stage where he is completely dependent upon others for his care and personal hygiene and he is always clean and smart whenever I visit the home (randomly). For his family members, we have peace of mind that the management and all the carers have my father's best interests at heart. We can communicate with the manager/assistant manager whenever we wish and feel completely happy that they devote the time to explain various issues which may crop up with new regulations/laws which may be implemented. In summary, I would have no hesitation in recommending this residential home to others - it is well organised, professionally managed and above all the staff provide care in a compassionate manner.

How likely would you be to recommend Bablake House? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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