Redbrick Court

Thank you so much for taking the time to leave us this lovely review. It is truly appreciated.

Thank you so much for taking the time to leave us this lovely review. It is truly appreciated and will be shared with the entire staff team.

Thank you for sharing your experience at Redbrick Court. Your feedback is important to us as we continually strive to enhance our services for all residents and their families.

Regarding the telephone, while we have encountered occasional issues with our phone system, as we informed you at the time these are on the phone provider's part and as such is an external factor beyond our control. You will be pleased to note however that no other family member has ever raised a concern regarding not being able to reach us.

In terms of our meals, we take pride in our commitment to serving nutritious and freshly prepared meals tailored to the dietary needs and preferences of our residents. Our menus are thoughtfully curated to ensure a balanced and satisfying dining experience for all and we do not make use of fast food or processed foods other than on the odd occasion where our residents may request a fish and chips takeaway. We invite all prospective families to review our menus.

As for activities, we offer a diverse range of opportunities for residents to engage in meaningful and enjoyable experiences. In addition to regular visits from our activities coordinator (3 times per week), we host pet therapy, religious services, hairdressing, our comprehensive range of in-house activities tailored to the interests and preferences of our residents both individually and as a group, as well as monthly events including Chinese New Year, Valentines Day, Father's Day, Sports Day, Charity Coffee, Remembrance Day and Christmas and so many more.

We are surprised that you claimed to not be able to find seating, given that we provide designated areas such as our cafe lounge and garden room where visitors can comfortably spend time with their loved ones.

Finally, regarding the management changeover which took place over a year ago, we want to clarify that our dedication to providing exceptional care has remained steadfast throughout this period. We are delighted with the many improvements that the new manager has brought to the Home, and have received numerous commendations and compliments from residents, families, and professionals, affirming the quality of care and positive changes witnessed during this time.

Thank you for taking the time to share your thoughts on your father's experience at Redbrick Court. We truly appreciate your feedback and are pleased to hear about the positive aspects of his care. We are especially grateful for your kind words regarding the management transition and that the shift has contributed to a better working environment.
Your acknowledgment of the excellent care your father receives is heartening. Our dedicated team strives to understand and meet the unique needs of each resident, and we are glad to know that your father is well-cared for.
We also value your feedback on the appearance of the home. Enhancing the overall environment is a priority, and we assure you that we are committed to addressing this concern. While certain maintenance tasks, like painting, present challenges due to resident well-being considerations, your suggestion is invaluable, and we will prioritise it in our maintenance program.

Thank you so much for taking the time to leave us this wonderful review. We really appreciate it your kind words and are so pleased that you're happy with the care being provided for your mum.

Thank you for your kind words with regards to myself and the whole staff team, they are really appreciated. We've made great progress in recruiting more staff. With regards to equipment, your father didn't require any specialist equipment but please rest assured that the home has all the relevant equipment in place. Thank you again for your compliments, your father is really missed by us all.

Thank you for taking the time to leave us this review. We are glad that you have found lots of positives regarding your mother's stay with us. We are proactively working on boosting our staffing levels and appreciate your understanding. I will ask the manager to speak with you regarding the individual suggestions that you have made. Your kind words will be shared with the staff.

Thank you for your very kind review. Your mother was loved by the staff and is sorely missed. Your comments mean a great deal to us. Thanks again.

Thank you so much for your lovely review. We are so pleased that your mum has settled in so well. Your kind words mean so much to us.

Thank you so much for your lovely comments regarding our care, staff, meals and security. Your kind words are really appreciated. It is a pleasure looking after your sister.

Thank you so much for your kind words. They are truly appreciated.

Thank you so much for your lovely review. We are so pleased that you are happy with the care we provide. Your sentiments will be shared with our staff. Thanks again!

Thank you so much for your kind words. Your support and sentiments mean so much to us all.

Thank you so much for your lovely comments, they mean so much to our team. It was a pleasure having your mother stay with us and we hope to welcome her again in the future should the need arise. Best wishes to you.