Redbrick Court

There are lots of dementia residents who are not segregated or closely watched. This can result in items disappearing from rooms and occasionally a dementia resident can get aggressive. It can take some time for an aggressive resident to be moved somewhere more suitable. This home does not have a formal means of keeping next of kin informed on what is going on. Can be difficult to find out about ongoing care (eg has a doctor/nurse visited, has medication changed, etc).

Lovely staff a pleasure to see that they care for people, helpful to patients family, staff go out of their way to help the resident in home, lovely clean care home, plenty of choice. They look after my mum with dignity, care and loving cannot fault anything with Redbrick Court.

Since my dad moved in to Redbrick Court he always appears clean and tidy. The home appears tidy and clean. Staff all welcoming. I can relax knowing my dad is safe and looked after. He has had his hair cut and had chiropody. There is activities which he can join in with when he wants. He enjoys the singing.

Excellent care received for my mother staff are very approachable and kind and always seem to create a lovely atmosphere. My mother prefers to sit in the main lounge where she feels more comfortable although there are alternative rooms for her to sit in if she needs quiet times

We are very pleased with the experince at Redbrick Court. Our mother has been very well cared for with the staff, always being attentive to her needs and keen to involve her in the variety of activities on offer. We are always very welcome when we visit and the communication is excellent.

Staff have been very welcoming and understanding and do their utmost to make residents feel settled and comfortable.

My Dad has been in Redbrick Court since November last year and I must compliment the staff on how kind and caring they all are to him and to myself when visiting. They go above and beyond to help him, treat him as an individual and make him feel at home. There are regular activities going on such as singing, quizzes and activities specific to occasions such as Christmas, Easter. Even if he doesn't want to join in there are activities going on for him to watch. He looks forward to the tea trolley and biscuits on a regular basis. I like the layout of the home with different rooms to sit in - cinema room, main lounge, cafe, quiet room depending on the resident's needs. Overall it is a safe environment for my Dad to be in with a lot of friendly staff around him.

My overall experience of Redbrick Court has been excellent. The building has always been very clean and with no unpleasant smells at all. All staff have been very caring and go out of their way for residents and their relations. Residents are involved with activities, singsongs etc. I cannot express how staff were so caring and thoughtful towards my friend and to myself. I would have no hesitation in recommending this home.

Very welcoming and accommodating staff, attentive, trusting and good relationship with both residents and family members. On occasions the food hasn't been excellent, due to the kitchen staff changes and the resident has continually told them she doesn't like mashed potato and cordial drinks but is still given them but she has hot drinks when needed. Activities are wonderful and plenty. Room furniture is a little sparse, single wardrobe and 4/5 drawers isn't enough for full time accommodation. We have had to take a drawer unit and the bedclothes could do with changing but we have taken our own. Rooms could do with updating of furnishings. Just one infuriating point is the constant alarm ringing throughout the corridors, noisy and needs to be addressed to turned down. Overall, very good. Very happy otherwise.

Mum was hospitalized in January, there was no call to alert us that this had happened or any courtesy telephone call to see how she was doing, even after 4 years of being a resident at Redbrick.

Despite pointing out a shortage of cutlery and cups on a number of occasions, there is frequently a shortage to the extent that cups and utensils have to be washed up before some residents can eat. Whilst the situation has improved a little, there remains insufficient staff or attention to residents' needs at lunchtime meaning that help isn't always readily available for those who need support. This includes appropriate equipment, help with food, or with those who become frustrated. The TV in the bedroom is positioned where it is difficult to watch. The majority of staff are lovely, kind and helpful. Entertainment is provided by a very warm and enthusiastic lady. Suggestions have been taken on board by the manager and supervisors who are caring. The fees have recently been increased but still not enough staff or essential equipment eg plastic beakers and cutlery.

Overall the care is fantastic and everyone makes all residents feel like it is their own home.

At times I am aware that they are short staffed, especially at weekends, but the manager is doing her best to address this in the midst of staff shortages throughout the care sector.

Dad has been at Redbrick Court Care Home for two years, his care has been really good. Sadly, Dad recently passed away and the current manager and the whole team were excellent, maintaining respect and dignity and all staff were kind and caring during this time. The home urgently needs more staff and needs an overall upgrade to include equipment but couldn't wish for nicer and more caring staff.

Mom has been at Redbrick for six months and settled well. Staff are obliging, caring and friendly and treat Mum with dignity. I feel there are not enough regular staff on a weekend, but management is trying to address this. Rooms are light and comfortable. Problems with equipment are sorted quickly. The manager is available, helpful, patient and kind. Food and drink are plentiful and well-cooked with choices. The activities coordinator is encouraging and enthusiastic. Trips out could be restarted. I feel toileting could be done more often. The home has plenty of room to walk around. I see humour and kindness on a daily basis.

I cannot speak highly enough of the staff and the personal and professional manner of the senior staff.

I cannot fault Redbrick Court and the care they provide to my mom. Mom has been in Redbrick now for just over two months and has settled in well. She received excellent care and attention, and we both feel she is in a safe environment. Mom is involved with activities, which she enjoys and tells me the food is delicious.

I am delighted with the care my sister has at Redbrick Court. Most importantly she always says how nice it is and how lovely the staff are. She enjoys the meals and likes how the staff will sit and talk to her and share her memories. I note how the staff always know how she is and are willing to discuss her well-being and happiness. They are always very friendly, polite and professional. The security is excellent as the ongoing precautions again covid. I would definitely recommend Redbrick to others seeking care.

I am so pleased to have found Redbrick Court for my mom's new home. The care she receives is excellent, and she is very happy here. The staff are brilliant and do everything they can for both my mom and her family. The whole ambience of the home is caring for its residents. I wouldn't hesitate in recommending Redbrick to anyone.

My mam is really settled at Redbrick Court. Each member of staff is kind and caring and demonstrates compassion with my mam. There is individualized care, which my mam needs with a dementia diagnosis. I feel happy that my mam is looked after 100%. All staff are approachable and listen to any concerns or worries I have around my mam's health. I would strongly recommend this care home.