What types of Care is The Chace registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at The Chace?

Own Furniture if required, Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chace to the centre of Malvern?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

The Chace care home, Chase Road, Upper Welland, Malvern, Worcestershire WR14 4JY

Review from H B (Daughter of Resident) published on 30 June 2025 Submitted via Website • Report

Overall Experience

My father has been a resident at The Chase for over 2 years now suffering with worsening Dementia.
I can honestly say, the care he has received over this time has been excellent.
The Manager in charge and her deputy, genuinely care about each resident, listen to any concerns (and most importantly

act upon them) when I've raised anything.
Communication from The Chase is excellent, and I am regularly informed if there are any changes in my dad's behaviour or health.
All the care staff know my dad well, and treat him with dignity and respect, which is so lovely to see.
It's a 2 hour round trip to visit my dad at The Chase, but without fail each time I drive home, I am comforted in the knowledge he's in the best place possible and is being very well cared for.
He is happy and settled there!
Thank you for all you do - I truly appreciate your hard work and commitment.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for your touching words, we really appreciate it here and it means so much to us knowing that you are comforted with the care Dad receives. Again thank you for your continued support!

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Review from P S (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report

Overall Experience

My Mum has been a resident at The Chace for 3 years. With severe dementia she has not been the easiest resident to look after but the team have been truly compassionate and caring.
Her care has been supported by a robust care plan and support from the GP surgery team. The care home team have been kind,

tolerant and responsive the needs of someone with dementia.
At the end of her life they gave her dignity. She was wonderfully looked after.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for your lovely review, it means so much to us all here. We send our love and support at this tough time and if there is anything we can do, you know where we are.

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Review from Robert C (Husband of Resident) published on 14 May 2025 Submitted via Postal Card • Report

Overall Experience

Home provided excellent respite care for my wife. She is unfortunately going to need full-time care soon. This was a sort of trial and it worked out well.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for taking the time to write such a lovely review about The Chace, we all really appreciate it here and we are always here for you with any support you may need.

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Review from M M (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report

Overall Experience

We are very pleased with the home for our Mother. She has settled in well and we are very impressed with the facilities and the caring approach of the staff.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for your kind words, we are so pleased that Mum has settled in well and we are so lucky to have such a fabulous team!

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Review from J T (Daughter of Resident) published on 23 December 2024 Submitted via Postal Card • Report

Overall Experience

A very comprehensive care plan was presented at Mum's annual review.

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Review from Nicola M (Daughter of Resident) published on 12 November 2024 Submitted via Website • Report

Overall Experience

My Mum has been at the Chace now for nearly 6 years.
From the management to the carers, activity coordinator and housekeepers, I cannot praise them enough.
These people genuinely care for our loved ones.
Mum always looks well looked after and is on the whole, very happy.
All the staff are so welcoming,

it is like a big family, you are made to feel very supported.
Nothing is too much trouble.
Mum loves to go out, so I pick her up a few times a week and take her to see family or just for a drive.
When we arrive back we are warmly welcomed in.
It gives me great comfort knowing Mum is happy in her surroundings and all the staff make that happen and I can't thank them enough.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for your lovely review, that means a lot to us all! Your kind words will be passed on to the team and we are so pleased that Mum is happy here in our family at The Chace!

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Review from R W (Sister of Resident) published on 23 August 2024 Submitted via Postal Card • Report

Overall Experience

The standard of care is excellent. We are impressed (my husband and myself) with the warmth, and friendliness of all the staff in the home under the superb leadership of the manager and her deputy. Although my sister can no longer speak or express her feelings when we visit she is always comfortable

and content, we are impressed by the attentiveness of each member of staff.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for your lovely review, we all really appreciate your kind words and support! We are so lucky to have such a fabulous team here at The Chace.

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Review from Martin H (Son of Resident) published on 19 August 2024 Submitted via Postal Card • Report

Overall Experience

The Chace has been redecorated since being taken over. Whilst being much tidier it is rather dark, which is odd since the staff have described the building originally as dark. Carers are generally task-orientated and not fully understanding of caring. Attention to detail is lacking, small bits of tidying

up and general assistance with room management is missing. Returned laundry is put away chaotically. Management has a poor understanding of the needs of relatives, communication of events, changes to T&C's etc is poor. There doesn't appear to be a strategy for supporting residents feeling lonely.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you for your feedback, we are always willing to improve on our service delivery. We would encourage contact with the home manager so your concerns can be looked into further for you.

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Review from Trevor T (Husband of Resident) published on 14 August 2024 Submitted via Postal Card • Report

Overall Experience

I am impressed with the refurbishment that is taking place at The Chace. This helps to promote a calm atmosphere. I am also impressed with the ongoing work related to person-centred working. As an ex social care trainer I tend to notice things others may not see. If I raise any concerns these are dealt

with professionally by the senior staff and manager. My wife who has been at The Chace for almost 18 months always looks well cared for. I am always welcome when I visit - about three times a week. Overall I think The Chace is an excellent, well-run home with friendly and caring staff. I would not hesitate in recommending anyone to The Chace.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for your lovely review of The Chace, we really appreciate it! We are very pleased that you like the refurbishment as Springcare thinks that the environment is so important due to it being many people's home.

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Review from Maria B (Daughter of Resident) published on 21 June 2024 Submitted via Website • Report

Overall Experience

The best thing about The Chace is the wonderful staff. From the manager through to the carers and cleaners they all interact in such a caring manner with the residents, many of whom have dementia. It feels like a family there and makes visits by family a pleasant experience.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for your lovely review of The Chace, we are blessed to have such a hardworking, kind team who maintain the family atmosphere within our home which is so important to us!

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Review from Sonia S (Daughter of Resident) published on 2 February 2023 Submitted via Website • Report

Overall Experience

Being the one to put my mum into a care home was one of the hardest decisions I've had to make in my life but now seeing how well my mum is cared for and looked after, all the staff are excellent with her, it has put my mind at ease. I cannot thank everyone enough for all of the hard work they have

done and are doing. My mum is so happy there, she doesn't ever want to leave. My mum has always got a smile on her face now, which I didn't think I'd ever see again. Thank you to all at The Chace for your excellent work and your excellent care.

Reply from Anthony Reeley, Owner at The Chace

Thank you for your lovely words. We love what we do and I'll pass on your words to all our wonderful staff.

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Review from L B (Son of Resident) published on 24 May 2018 Submitted via Postal Card • Report

Overall Experience

With a decade of experience of local care homes, my sister recommended The Chace in Upper Welland due to its obvious high levels of care for the individual clients from The Chace's respectful and affectionate care staff.
Other homes visited over the past years may look professional yet tend to lack

the care staff to offer the constant attention and engagement when it is required.
The Chace manages to maintain its professionalism as well as retain enough caring staff to assure families that their loved ones are in the best place and surrounded with the attention and affection they each require.

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Review from M J (Daughter of Resident) published on 9 January 2017 Submitted via Postal Card • Report

Overall Experience

The Chace has a slightly old fashioned feel and provides a comfortable and safe environment for their residents, many of whom suffer from dementia. The staff are friendly and very caring, they will always make the time to stop and talk to the residents, or even provide a hug if needed. Relatives and

other visitors are always made welcome and are greeted with a smile.
Residents enjoy the regular musical activities on offer, as well as yoga, and pet therapy sessions. Residents can choose what they would like to eat at mealtimes and cakes are always provided for special occasions!
The home's management operates an open door policy and they are always willing to discuss and resolve any concerns.