The Chace

Chase Road, Upper Welland, Malvern WR14 4JY
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9.4 13 Reviews
  • The Chace, Malvern
The Chace Care Home provides round the clock care in a friendly and welcoming environment which ensures the needs of residents are at the heart of everything they do.

The home is located in Malvern, and focuses on ensuring each resident can make choices about their daily routines and activities which suit and appeal to them as individuals.

There are two lounges and a dining room which is accompanied by a conservatory boasting garden views, where residents can enjoy their home cooked meals.

Each large bedroom has en-suite facilities.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care
  • Detention Under Mental Health Act

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £1200
  • Self-Funded Residential Dementia Care: £850 – £1200
  • RESPITE Self-Funded Residential Care: £850 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £850 – £1200

These prices are only a guideline, please contact The Chace to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Angelina Hristeva (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (41)
  • Single Rooms with ensuite Wet Room (35)

The Chace Reviews (13)

9.4

The Chace has a Review Score of 9.4 (9.378) out of 10, based on 10 reviews in the last 2 years. Over all time The Chace has 13 reviews.

Overall Experience

  • 9
  • 2
  • 2
  • 0
  • 0

Date Published

13
3
9
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3

Review from H B (Daughter of Resident) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at The Chase for over 2 years now suffering with worsening Dementia.
I can honestly say, the care he has received over this time has been excellent.
The Manager in charge and her deputy, genuinely care about each resident, listen to any concerns (and most importantly
act upon them) when I've raised anything.
Communication from The Chase is excellent, and I am regularly informed if there are any changes in my dad's behaviour or health.
All the care staff know my dad well, and treat him with dignity and respect, which is so lovely to see.
It's a 2 hour round trip to visit my dad at The Chase, but without fail each time I drive home, I am comforted in the knowledge he's in the best place possible and is being very well cared for.
He is happy and settled there!
Thank you for all you do - I truly appreciate your hard work and commitment.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for your touching words, we really appreciate it here and it means so much to us knowing that you are comforted with the care Dad receives. Again thank you for your continued support!

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Review from P S (Daughter of Resident) published on 25 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at The Chace for 3 years. With severe dementia she has not been the easiest resident to look after but the team have been truly compassionate and caring.
Her care has been supported by a robust care plan and support from the GP surgery team. The care home team have been kind,
tolerant and responsive the needs of someone with dementia.
At the end of her life they gave her dignity. She was wonderfully looked after.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for your lovely review, it means so much to us all here. We send our love and support at this tough time and if there is anything we can do, you know where we are.

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Review from Robert C (Husband of Resident) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home provided excellent respite care for my wife. She is unfortunately going to need full-time care soon. This was a sort of trial and it worked out well.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for taking the time to write such a lovely review about The Chace, we all really appreciate it here and we are always here for you with any support you may need.

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Review from M M (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the home for our Mother. She has settled in well and we are very impressed with the facilities and the caring approach of the staff.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for your kind words, we are so pleased that Mum has settled in well and we are so lucky to have such a fabulous team!

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Review from J T (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A very comprehensive care plan was presented at Mum's annual review.

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Review from Nicola M (Daughter of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at the Chace now for nearly 6 years.
From the management to the carers, activity coordinator and housekeepers, I cannot praise them enough.
These people genuinely care for our loved ones.
Mum always looks well looked after and is on the whole, very happy.
All the staff are so welcoming,
it is like a big family, you are made to feel very supported.
Nothing is too much trouble.
Mum loves to go out, so I pick her up a few times a week and take her to see family or just for a drive.
When we arrive back we are warmly welcomed in.
It gives me great comfort knowing Mum is happy in her surroundings and all the staff make that happen and I can't thank them enough.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for your lovely review, that means a lot to us all! Your kind words will be passed on to the team and we are so pleased that Mum is happy here in our family at The Chace!

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Review from R W (Sister of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is excellent. We are impressed (my husband and myself) with the warmth, and friendliness of all the staff in the home under the superb leadership of the manager and her deputy. Although my sister can no longer speak or express her feelings when we visit she is always comfortable
and content, we are impressed by the attentiveness of each member of staff.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for your lovely review, we all really appreciate your kind words and support! We are so lucky to have such a fabulous team here at The Chace.

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Review from Martin H (Son of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The Chace has been redecorated since being taken over. Whilst being much tidier it is rather dark, which is odd since the staff have described the building originally as dark. Carers are generally task-orientated and not fully understanding of caring. Attention to detail is lacking, small bits of tidying
up and general assistance with room management is missing. Returned laundry is put away chaotically. Management has a poor understanding of the needs of relatives, communication of events, changes to T&C's etc is poor. There doesn't appear to be a strategy for supporting residents feeling lonely.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you for your feedback, we are always willing to improve on our service delivery. We would encourage contact with the home manager so your concerns can be looked into further for you.

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Review from Trevor T (Husband of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the refurbishment that is taking place at The Chace. This helps to promote a calm atmosphere. I am also impressed with the ongoing work related to person-centred working. As an ex social care trainer I tend to notice things others may not see. If I raise any concerns these are dealt
with professionally by the senior staff and manager. My wife who has been at The Chace for almost 18 months always looks well cared for. I am always welcome when I visit - about three times a week. Overall I think The Chace is an excellent, well-run home with friendly and caring staff. I would not hesitate in recommending anyone to The Chace.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for your lovely review of The Chace, we really appreciate it! We are very pleased that you like the refurbishment as Springcare thinks that the environment is so important due to it being many people's home.

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Review from Maria B (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing about The Chace is the wonderful staff. From the manager through to the carers and cleaners they all interact in such a caring manner with the residents, many of whom have dementia. It feels like a family there and makes visits by family a pleasant experience.

Reply from Macie Cox, Marketing Executive at The Chace

Thank you so much for your lovely review of The Chace, we are blessed to have such a hardworking, kind team who maintain the family atmosphere within our home which is so important to us!

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Review from Sonia S (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being the one to put my mum into a care home was one of the hardest decisions I've had to make in my life but now seeing how well my mum is cared for and looked after, all the staff are excellent with her, it has put my mind at ease. I cannot thank everyone enough for all of the hard work they have
done and are doing. My mum is so happy there, she doesn't ever want to leave. My mum has always got a smile on her face now, which I didn't think I'd ever see again. Thank you to all at The Chace for your excellent work and your excellent care.

Reply from Anthony Reeley, Owner at The Chace

Thank you for your lovely words. We love what we do and I'll pass on your words to all our wonderful staff.

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Review from L B (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With a decade of experience of local care homes, my sister recommended The Chace in Upper Welland due to its obvious high levels of care for the individual clients from The Chace's respectful and affectionate care staff.
Other homes visited over the past years may look professional yet tend to lack
the care staff to offer the constant attention and engagement when it is required.
The Chace manages to maintain its professionalism as well as retain enough caring staff to assure families that their loved ones are in the best place and surrounded with the attention and affection they each require.

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Review from M J (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Chace has a slightly old fashioned feel and provides a comfortable and safe environment for their residents, many of whom suffer from dementia. The staff are friendly and very caring, they will always make the time to stop and talk to the residents, or even provide a hug if needed. Relatives and
other visitors are always made welcome and are greeted with a smile.
Residents enjoy the regular musical activities on offer, as well as yoga, and pet therapy sessions. Residents can choose what they would like to eat at mealtimes and cakes are always provided for special occasions!
The home's management operates an open door policy and they are always willing to discuss and resolve any concerns.

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Current Review Score: 9.4 (9.378)

Overview of Review Score

The Review Score of 9.4 (9.378) out of 10 for The Chace is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.602 for The Chace is calculated as follows: ( (82 Excellents x 5) + (26 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 118 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.776 Points relating to the number of positive Reviews for The Chace is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 8 Positive Reviews ÷ 8.2 = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

Angelina

Angelina Hristeva

Job Title: Registered Home Manager

Joined: 2008

My name is Angelina and I am the Manager at The Chace in Malvern. Let me tell you a little about myself. I came to England 17 years ago from a small country in Europe. I have dedicated 15 years to The Chace. I like to travel, cook, look after my garden and bonsai trees when I am not at work. Before I came to England I worked as a general nurse in a hospital for 16 years. I strive for quality in all aspects of the home and I am proud to lead the team to achieve excellence in care for our residents.

Frequently Asked Questions about The Chace

What types of Care is The Chace registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Permanent Care, Respite Care & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Chace have?

There are 41 Single Rooms.

What are the Facilities & Services at The Chace?

Own Furniture if required, Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chace to the centre of Malvern?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Chace to verify any information. View our terms and conditions. The Chace has an Enhanced Service - more info.