The Chace

Chase Road, Upper Welland, Malvern WR14 4JY

The Chace Care Home provides round the clock care in a friendly and welcoming environment which ensures the needs of residents are at the heart of everything they do.

The home is located in Malvern, and focuses on ensuring each resident can make choices about their daily routines and activities which suit and appeal to them as individuals.

There are two lounges and a dining room which is accompanied by a conservatory boasting garden views, where residents can enjoy their home cooked meals.

Each large bedroom has en-suite facilities.

Owner: The Chace Rest Home Ltd

Person in charge: Lynne Burton (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 34

Rooms with ensuite WC: 34

Weekly Charges Guide: Personal Care Single from £750 (These prices are only a guideline, please contact The Chace to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Chace: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 5.5 (maximum of 10) for The Chace is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Chace in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.917 for The Chace is calculated as follows: ( (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 3.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.574 Points relating to the number of positive Reviews for The Chace is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.8 Target = 0.147 , then divided by 2 = 0.074

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

5.5 The Chace has a Review Score of 5.5 (5.491) from 1 Reviews


Average Ratings

  • Excellent
    0
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Chace?

  • Extremely LIKELY
    0
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Chace

  • Daughter of Resident/Service User
    1

The Chace has a slightly old fashioned feel and provides a comfortable and safe environment for their residents, many of whom suffer from dementia. The staff are friendly and very caring, they will always make the time to stop and talk to the residents, or even provide a hug if needed. Relatives and other visitors are always made welcome and are greeted with a smile.
Residents enjoy the regular musical activities on offer, as well as yoga, and pet therapy sessions. Residents can choose what they would like to eat at mealtimes and cakes are always provided for special occasions!
The home's management operates an open door policy and they are always willing to discuss and resolve any concerns.

How likely would you be to recommend The Chace? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Submit a Review for The Chace

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

January 2015

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Chace