Dunley Hall & Ryans Court

Dunley, Stourport-on-Severn DY13 0TX

Dunley Hall & Ryans Court is a former manor house and grade-II listed building situated in the rural area of Dunley, just five minutes from Stourport town centre and a short distance from the countryside and local beauty spots.

The home is renowned for its homely atmosphere and original features and is maintained to a high standard throughout and rooms are decorated in tasteful and traditional styles. Dunley Hall features two lounges, these include: the Gold Lounge where residents can relax in a quiet atmosphere, while the Blue Lounge provides space for social activities and TV watching. Both lounges overlook the grounds of surrounding the home, and each bedroom can be personalised to each resident's individual tastes.

A team of professional and skilled care staff work to support residents ensuring they are able to reach their full potential and lead fulfilled and enjoyable lives.

Staff at Dunley Hall & Ryans Court offers residents a safe and securing living environment and also gives residents easy access to visiting services, which include: health care professionals, hairdressing, podiatry, manicures, entertainment, reflexology and seasonal activities.

Families and friends of residents are invited to visit the home without restrictions, even dining with residents, selecting from restaurant-style menu, encouraging independence and choice. Meals are freshly prepared and encompass a wide variety of choice and residents with special dietary requirements can be catered for.

Group: Monica Odedra

Person in charge: Trish Rogers (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 31

Shared Rooms: 2

Rooms with ensuite WC: 28

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Dunley Hall & Ryans Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Dunley Hall & Ryans Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Dunley Hall & Ryans Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.537 for Dunley Hall & Ryans Court is calculated as follows: ( (52 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 95 Ratings = 4.537

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.321 Points relating to the number of positive Reviews for Dunley Hall & Ryans Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7 Target = 0.571

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Dunley Hall & Ryans Court has a Review Score of 8.9 (8.858) from 8 Reviews


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dunley Hall & Ryans Court?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dunley Hall & Ryans Court

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The setting and surrounds are a delight, with beautifully maintained grounds in a rural peaceful location.
The home itself is clean, full of character, warm and welcoming. The entire building always smells fresh and is a pleasure to visit.
Staff here appear to be friendly, at ease, happy in their work. Care is therefore provided with a smile and feels genuine and professional. The residents are always well dressed, as though time and care have been taken by staff, to maintain an individuals dignity and personality.
Bedrooms are basic but clean and tidy, many with really pretty views.
Recently security has been upgraded and as such, the entrance doors are now secured to prevent "wanderings".
Xmas activities were plentiful, varied and really well received by the residents.
All in all, this is a beautifully presented home, that feels warm and caring for residents and for visitors. I would imagine it would be difficult to find a better care facility.
A total pleasure to visit. Every time.

How likely would you be to recommend Dunley Hall & Ryans Court? Extremely Likely

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Average Rating:   4.6 out of 5

My father, now 94, has been a resident for 2 months and I'm pleased to have this opportunity to reflect my very positive view of the care being provided at all levels. The staff are a credit to their vocation, always demonstrating sincere, genuine care and concern for residents and visiting family alike.

How likely would you be to recommend Dunley Hall & Ryans Court? Extremely Likely

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Average Rating:   4.9 out of 5

We moved my aunt to Dunley Hall in January 2017. At her previous Care Home she showed signs of severe stress, frequently asking "get me out of here", and this in a home recommended by a social worker! Her doctor recommended to the home manager that she be allowed to have some quiet time on her own during the daytime, but this did not happen. She was frequently dressed in someone else's clothes, and I saw her items on other residents, in addition, some clothing went missing altogether and it was all marked with her name. I even saw an occasion when she was given a meat item to eat when she is vegetarian.
Since her move to Dunley Hall, the change in her demeanour has been remarkable. She always looks well cared for and is visibly happy and content. She loves the gardens at Dunley Hall which are extremely well kept and also the wildlife she can see through the window.

How likely would you be to recommend Dunley Hall & Ryans Court? Extremely Likely

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Average Rating:   4.6 out of 5

I have used Dunley Hall for almost 2 years in connection with/for my partner.

I find staff helpful and friendly each time I visit (at least every 4/5 days) and at varying times. It is never an effort to see staff and I have rarely been in any communial room when a member of staff in not also in there.

Super quality furnishings do not make up for caring carers of the standard I have experienced here.

My partner is not stressed and is comfortably at ease and bantering with all the staff.

How likely would you be to recommend Dunley Hall & Ryans Court? Extremely Likely

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Average Rating:   4.3 out of 5

Lovely care. Feels at home. Sleeps well. My mother has a friend she shares a room with. People are very polite.

How likely would you be to recommend Dunley Hall & Ryans Court? Likely

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Average Rating:   4.1 out of 5

When visiting my mother at Dunley Hall, I have always found it a very pleasant place to visit with friendly and helpful members of staff. My mother has been in Ryans Court part of Dunley Hall for four years and she is very happy there and feels very secure and looked after in everyway.

How likely would you be to recommend Dunley Hall & Ryans Court? Extremely Likely

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Average Rating:   5 out of 5

I appreciate being able to visit at any time. The staff always appear friendly and helpful. My wife seems happy.

How likely would you be to recommend Dunley Hall & Ryans Court? Likely

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Average Rating:   4 out of 5

Our experience as a family was always very positive. My mother was always very happy and loved all the carers who became her friends. Nothing was ever too much trouble whatever time of day or night. We always felt totally confident that mum was in safe caring hands. Any questions, I could always talk to the managers and they would sort out any problems. My mother had a few weeks at Dunley Hall for respite care and always told me if she ever needed to go anywhere permanently then it would be Dunley Hall. It was a decision she never regretted.

How likely would you be to recommend Dunley Hall & Ryans Court? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Dunley Hall & Ryans Court

Job Vacancies

Staff Profiles

Sue

Sue Smith

Job Title: Registered Manager

Joined: 2006

Description:

Sue has worked in care for 10 years, with almost all of this time at Worcestershire Care. Sue has worked her way through the care system, starting as a carer and swiftly progressing to senior, deputy manager and finally earning her registration as manager in 2014. Sue holds an NVQ level 2 in Health and Social Care, level 2 in Dementia Care, advanced Dementia Care, advanced training in Parkinsons, advanced training in Person Centred Care and is currently a Level 5 registered manager for Health and Social Care. Sue also holds a diploma in Management Skills including:- Team Roles, Recruitment & Selection, Leading and Management Skills, Motivating People at Work, Record Keeping & Data Processing and Effective Communication. She is particularly proud that Dunley Hall has been awarded the Worcestershire County Council Certificate in Improving the quality of Person Centred Dementia Care for the last 7 years. Sue has been a Stourport resident for the last 13 years, she is a caring person who in her spare time enjoys swimming, interior design and spending time with her husband, children and grandchildren. Sue is mother to Jade who also works at Worcestershire Care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Dunley Hall & Ryans Court