Dunley Hall & Ryans Court

Dunley, Stourport-on-Severn DY13 0TX
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8.9 26 Reviews
  • Dunley Hall & Ryans Court, Stourport-on-Severn
Dunley Hall & Ryans Court is a former manor house and grade-II listed building situated in the rural area of Dunley, just five minutes from Stourport town centre and a short distance from the countryside and local beauty spots.

The home is renowned for its homely atmosphere and original features and is maintained to a high standard throughout and rooms are decorated in tasteful and traditional styles. Dunley Hall features two lounges, these include: the Gold Lounge where residents can relax in a quiet atmosphere, while the Blue Lounge provides space for social activities and TV watching. Both lounges overlook the grounds of surrounding the home, and each bedroom can be personalised to each resident's individual tastes.

A team of professional and skilled care staff work to support residents ensuring they are able to reach their full potential and lead fulfilled and enjoyable lives.

Staff at Dunley Hall & Ryans Court offers residents a safe and securing living environment and also gives residents easy access to visiting services, which include: health care professionals, hairdressing, podiatry, manicures, entertainment, reflexology and seasonal activities.

Families and friends of residents are invited to visit the home without restrictions, even dining with residents, selecting from restaurant-style menu, encouraging independence and choice. Meals are freshly prepared and encompass a wide variety of choice and residents with special dietary requirements can be catered for.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £1250
  • Self-Funded Residential Dementia Care: £900 – £1350
  • RESPITE Self-Funded Residential Care: £900 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1375

Fees are very much dependant on need and room selection.


A final weekly fee rate will be confirmed once a pre- admission needs assessment as been completed.

These prices are only a guideline, please contact Dunley Hall & Ryans Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Dunley Hall Ltd

Person in charge

  • Tina Stiles (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 52+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)

Visiting

  • Visitor’s are welcome anytime

Parking

  • Ample parking provided onsite

Dunley Hall & Ryans Court Reviews (26)

Total of 26, showing 21-26
8.9

Dunley Hall & Ryans Court has a Review Score of 8.9 (8.926) out of 10, based on 5 reviews in the last 2 years. Over all time Dunley Hall & Ryans Court has 26 reviews.

Overall Experience

  • 19
  • 7
  • 0
  • 0
  • 0

Date Published

26
2
3
5
21

Review from Susan L (Niece of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We moved my aunt to Dunley Hall in January 2017. At her previous Care Home she showed signs of severe stress, frequently asking "get me out of here", and this in a home recommended by a social worker! Her doctor recommended to the home manager that she be allowed to have some quiet time on her own during
the daytime, but this did not happen. She was frequently dressed in someone else's clothes, and I saw her items on other residents, in addition, some clothing went missing altogether and it was all marked with her name. I even saw an occasion when she was given a meat item to eat when she is vegetarian.
Since her move to Dunley Hall, the change in her demeanour has been remarkable. She always looks well cared for and is visibly happy and content. She loves the gardens at Dunley Hall which are extremely well kept and also the wildlife she can see through the window.

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Review from Marguerite L (Power of Attorney of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used Dunley Hall for almost 2 years in connection with/for my partner.


I find staff helpful and friendly each time I visit (at least every 4/5 days) and at varying times. It is never an effort to see staff and I have rarely been in any communial room when a member of staff in not also in there.


Super

quality furnishings do not make up for caring carers of the standard I have experienced here.


My partner is not stressed and is comfortably at ease and bantering with all the staff.

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Review from C Philip W (Son of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care. Feels at home. Sleeps well. My mother has a friend she shares a room with. People are very polite.

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Review from Richard H (Husband of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I appreciate being able to visit at any time. The staff always appear friendly and helpful. My wife seems happy.

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Review from Anita D (Daughter of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my mother at Dunley Hall, I have always found it a very pleasant place to visit with friendly and helpful members of staff. My mother has been in Ryans Court part of Dunley Hall for four years and she is very happy there and feels very secure and looked after in everyway.

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Review from Sally K (Daughter of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience as a family was always very positive. My mother was always very happy and loved all the carers who became her friends. Nothing was ever too much trouble whatever time of day or night. We always felt totally confident that mum was in safe caring hands. Any questions, I could always talk
to the managers and they would sort out any problems. My mother had a few weeks at Dunley Hall for respite care and always told me if she ever needed to go anywhere permanently then it would be Dunley Hall. It was a decision she never regretted.

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Current Review Score: 8.9 (8.926)

Overview of Review Score

The Review Score of 8.9 (8.926) out of 10 for Dunley Hall & Ryans Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Dunley Hall & Ryans Court is calculated as follows: ( (45 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 59 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.214 Points relating to the number of positive Reviews for Dunley Hall & Ryans Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 5 Positive Reviews ÷ 7 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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