The Haven is a care home that has been carefully adapted to give a home from home atmosphere whilst offering all the comforts needed to support active later life. There is also an attractive garden which is the ideal spot for a cup of tea and a good book or a catch up with family.
They are committed to providing the best quality care for guests. They are experienced in helping new guests adjust to a shared living space and are always respectful of their dignity. Some guests like to be the life and soul of the party whereas others are more retiring. Either way, staff at The Haven enjoy getting to know each guest and helping them settle amongst new friends.
Owner: Simon Greaves
Person in charge: Claire Rosser (Manager)
Local Authority / Social Services: Worcestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Admission Information: Private and Social Services. Ages 65+.
Single Rooms: 11
Shared Rooms: 3
Rooms with ensuite WC: 7
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Haven: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for The Haven is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for The Haven in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.635 for The Haven is calculated as follows: ( (68 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 96 Ratings = 4.635
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for The Haven is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 6 Reviews ÷ 3.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Haven has a Review Score of 9.6 (9.635) from 8 Reviews
Review submitted from a Postal Card by L M (Wife of Resident) on Thursday 15 March 2018. Relates to February 2018.
My husband was very happy enough at The Haven. All the staff were very kind and considerate to him. He found the food ok but never hot enough, always just warm. Overall the staff went out of their way to make his stay pleasant.
How likely would you be to recommend The Haven? Likely
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Review submitted from a Postal Card by Liz F (Friend of Resident) on Wednesday 3 January 2018. Relates to December 2017.
The Haven is a small friendly family run home, which is ideal for confused dementia people, definitely not feeling like a hospital or institution which is often the case. In fact, my friend there told me 'it was a very nice hotel, with friendly staff and excellent food'.
What a great thought to leave your loved one in a friendly hotel, instead of an institution.
How likely would you be to recommend The Haven? Extremely Likely
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Review submitted from a Website Submission by K C (Daughter of Resident) on Sunday 13 August 2017. Relates to June 2017.
Up until his recent death, my father had been a resident at The Haven for over four years.
During that time he had received the best possible care from knowledgeable and caring staff. He was always treated with dignity and respect and his safety, well being and general health were a top priority for all staff. Problems or concerns were dealt with quickly and efficiently by management and communication between myself and the home was always excellent.
Over the years my father enjoyed a variety of activities within the home including gardening, baking, interest table and social events, he especially enjoyed the visits from the 'Music Man'.
Recently the resident's lounges and dining room have been refurbished creating a lovely homely feel for residents and visitors alike.
How likely would you be to recommend The Haven? Extremely Likely
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Review submitted from a Website Submission by Simon S (Son of Resident) on Monday 3 July 2017. Relates to June 2017.
My mother who has dementia is a resident at The Haven Droitwich. This is a very local care home specialising in dementia care and is the prefect fit for my mother's needs.
The home is small enough to give a very personal service to my mother and family. Dementia brings many problems with care and the owner, manger and staff are excellent.
How likely would you be to recommend The Haven? Extremely Likely
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Review submitted from a Website Submission by Jane J (Daughter of Resident) on Monday 5 June 2017. Relates to May 2017.
The Haven has been providing the most wonderful care for my 92-year-old mother for the past three years. The staff are very caring, kind and well trained and go out of their way to ensure that all my mother's needs both physical and mental are always catered for. The property is well maintained having just undergone an extensive refurbishment program and all the rooms are all of a good size offering bright, warm and cheerful accommodation for the residents. My mother feels safe and secure at The Haven and particularly enjoys the fantastic home cooked food.
How likely would you be to recommend The Haven? Extremely Likely
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Review submitted from a Website Submission by Dr Michael C (Son-in-law of Resident) on Friday 12 May 2017. Relates to May 2017.
My mother-in-Law was resident at The Haven for over 5 years until she passed away a few weeks ago. We specifically chose The Haven because of its Home-from-Home atmosphere and friendliness. She was well cared for and she particularly enjoyed the home-style cooking. The staff were compassionate and caring and, when she was able to do so, commented on how happy she was in the home.
I would have no hesitation in recommending this home - I have been required to visit over 200 homes throughout England in a professional capacity and would rank this home in the top 10%.
We would like to thank all the staff for their care and attention afforded to her in her final years.
How likely would you be to recommend The Haven? Extremely Likely
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Review submitted from a Website Submission by David S (Son of Resident) on Thursday 21 January 2016. Relates to January 2016.
During my parents stay at The Haven I was very reassured to know that they were receiving excellent care and attention from all the staff who I felt had the best interests of my parents at heart. All the staff showed genuine warmth and compassion when dealing with my parents at a very difficult time. The whole family felt welcome when visiting which was a comfort during this difficult period of our lives.
How likely would you be to recommend The Haven? Extremely Likely
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Review submitted from a Postal Card by Susan C (Daughter of Resident) on Thursday 15 October 2015. Relates to October 2015.
I feel my mum is much happier since being at The Haven for 15 months. All the staff give 100% of not more.
How likely would you be to recommend The Haven? Extremely Likely
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