Care Homes Owned by Viomar Care Homes Ltd

Mum is a complex case and the care home manage her needs well. The staff are very good with her and give good feedback on visits regarding mums care and daily needs. The staff regularly hold themed days for the residents and their families

They really cater to my mums needs on an individual basis.

The Old Vicarage Residential Home provides my father with superlative care. He is always well looked after throughout the day and night. He enjoys the meals and activities on offer. I would recommend the Residential home to any family.

Thank you

My wonderful mother has been a resident since August 2025. She has early onset Alzheimer's and vascular dementia, it took a little while for her settle into the routines of care home life, but I must say the care staff are amazing with her. They treat her with dignity & respect. She is always clean & tidy when I visit and looks cared for. What more can I ask for?The Haven is a small care home with a lovely homely feel and I know my mother is well looked after.

Mum was placed at The Haven for a short emergency respite stay 1.5 years ago when it became clear that she could no longer cope and struggled having strangers (carers) in her home. The Haven is an hour or so drive from where my sister and I live but having seen how surprisingly well Mum settled in, we quickly made the decision not to unsettle her further by moving her to a care home closer to us. The personalised care provided by the staff to Mum is exceptional. The Care Home Manager, Claire, clearly has extensive knowledge of Alzheimer's Disease and can reach Mum when she has previously become emotional and detached and the staff have followed Claire's lead. The staff show great kindness, patience and understanding of Mum's condition. Both my sister and I feel completely reassured that Mum is in the best place to receive daily compassion, fun, great activities and the very best care. We would never have known about The Haven but they came to Mum's rescue at a time of great need.

I am kept informed about what is happening and my Dad is welcomed to the home when he visits mum. The staff all help to maintain their relationship whilst meeting my mums needs. Mum was initially at the Haven on respite but knew straight away that this was the place that she could have the care she needed in the long term. I would recommend the Haven to anyone looking for care for their loved one. Thank you the Haven.

Communication is good.

The Haven accepted my mom from hospital, she was fragile and vulnerable. I visited, unannounced and was welcomed by a qualified member of staff, who took the time to show me around the facilities and the rooms. They showed me their health and safety plans and timetables. My first impressions were welcoming and kindness. Mom, moved into a lovely bright room. The staff have worked hard to make a friendly connection and show compassion and support. Later, mom had a mild stroke and the staff, couldn't have been more thoughtful and helpful. Making trips for prescriptions and accomodating social workers and nurses. She has a routine of dressing and living. She has entertainment and key workers that make her smile. I'd like to thank, Claire the Manager, who is constantly improving services and supporting her staff to do a wonderful job. She goes above and beyond to help. The staff every day make a difference and I commend them for it. I would highly recommend this home. Thank you

My sister and I have felt secure and happy in the knowledge that our Mother is a resident at the Vicarage for nearly eight years now. Over that time her needs have changed but the staff know her so well that this process has felt seamless.

Mum enjoys her independence , having her own room, and the opportunities to join in with activities if she feels up to it. She always enjoys going to the dining room for a meal and sitting at a table with others.

We are always welcome to visit whenever we wish, coming from far afield this has to be planned ahead. The team are always very helpful on the phone and welcome us when we arrive with a cup of coffee and a biscuit. We also know that should there be a problem the team will contact us immediately and endeavour to sort it out quickly.

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Our mum has just passed away but for the last 18 months of her life she has been a resident of the old vicarage. We cannot stress enough how well she was treated, the love, care and kindness was always plain to see, all the staff go that extra mile to give the best care possible, it was reassuring that when we weren't there that level of care was in place. We thought of the staff and other residents as our second family and we shall definitely miss going to visit mum, it was a regular twice weekly thing to do. We would definitely recommend anyone wanting to place there loved ones in care that the old vicarage is the place to go, it has such a warm homely feel about it and gives a sense of nostalgia as well due to its original old style of building, it is a very quiet and calming place to be and has a nice big garden at the back to sit in when the weather is good. Again we applaud all their efforts that made mum's final few years a life worth living and gave them and us so much pleasure

The Haven is aptly named for any elderly person looking for residential care.

I would have not hesitation in recommend this care home to family members looked for a suitable place where their loved ones would be needing a new home in which they would feel welcome, looked after, cared for and their needs and wants catered for.

On visiting Mum, staff are always very friendly and approachable. Nothing is too much trouble for them. Mum is always very comfortable and generally appears happy and settled. Mum's wishes are taken into account and no pressure is put on her to do anything she is not comfortable with.

If you are looking for a care home which is small and has a family feel, I would recommend The Haven.

The staff of The Old Vicarage Residential Home play an increasingly important role in my mother’s care for which I am most grateful. Because I live overseas, the regular phone contact with my mother which involves a staff member assisting my mother with the phone each time I call has been invaluable. The staff always treat my mother with dignity, kindness and an appreciation that The Old Vicarage is truly her home.

I would recommend The Old Vicarage to anyone wanting their relative to be loved and cared for.

In the last few weeks of her life, Mum deteriorated significantly, I was worried as Mum required more care during this time, the team really stepped up and with minimal support from the district nurses they met Mum's needs with compassion and professionalism and I will always be grateful to the manager and her team.

I am very happy with the care my friend has received since she moved into this The Old Vicarage Residential Home. She always looks clean and tidy and she tells me that the staff are all very kind. The care home manager is quick to respond to any questions or concerns that I have, and I am always welcomed when I visit.

Mum is very happy living there. She constantly tells me how well she is looked after and reports that meals are delicious. It has been a weight off our minds knowing she is happy and well looked after. The staff and manager are always available for a discussion and are very approachable. We wouldn’t hesitate to recommend The Old Vicarage to anyone looking for a warm and welcoming home.