Care Homes Owned by Viomar Care Homes Ltd in Staffordshire

Mum is a complex case and the care home manage her needs well. The staff are very good with her and give good feedback on visits regarding mums care and daily needs. The staff regularly hold themed days for the residents and their families

They really cater to my mums needs on an individual basis.

The Old Vicarage Residential Home provides my father with superlative care. He is always well looked after throughout the day and night. He enjoys the meals and activities on offer. I would recommend the Residential home to any family.

Thank you

My sister and I have felt secure and happy in the knowledge that our Mother is a resident at the Vicarage for nearly eight years now. Over that time her needs have changed but the staff know her so well that this process has felt seamless.

Mum enjoys her independence , having her own room, and the opportunities to join in with activities if she feels up to it. She always enjoys going to the dining room for a meal and sitting at a table with others.

We are always welcome to visit whenever we wish, coming from far afield this has to be planned ahead. The team are always very helpful on the phone and welcome us when we arrive with a cup of coffee and a biscuit. We also know that should there be a problem the team will contact us immediately and endeavour to sort it out quickly.

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Our mum has just passed away but for the last 18 months of her life she has been a resident of the old vicarage. We cannot stress enough how well she was treated, the love, care and kindness was always plain to see, all the staff go that extra mile to give the best care possible, it was reassuring that when we weren't there that level of care was in place. We thought of the staff and other residents as our second family and we shall definitely miss going to visit mum, it was a regular twice weekly thing to do. We would definitely recommend anyone wanting to place there loved ones in care that the old vicarage is the place to go, it has such a warm homely feel about it and gives a sense of nostalgia as well due to its original old style of building, it is a very quiet and calming place to be and has a nice big garden at the back to sit in when the weather is good. Again we applaud all their efforts that made mum's final few years a life worth living and gave them and us so much pleasure

I would have not hesitation in recommend this care home to family members looked for a suitable place where their loved ones would be needing a new home in which they would feel welcome, looked after, cared for and their needs and wants catered for.

On visiting Mum, staff are always very friendly and approachable. Nothing is too much trouble for them. Mum is always very comfortable and generally appears happy and settled. Mum's wishes are taken into account and no pressure is put on her to do anything she is not comfortable with.

The staff of The Old Vicarage Residential Home play an increasingly important role in my mother’s care for which I am most grateful. Because I live overseas, the regular phone contact with my mother which involves a staff member assisting my mother with the phone each time I call has been invaluable. The staff always treat my mother with dignity, kindness and an appreciation that The Old Vicarage is truly her home.

I would recommend The Old Vicarage to anyone wanting their relative to be loved and cared for.

In the last few weeks of her life, Mum deteriorated significantly, I was worried as Mum required more care during this time, the team really stepped up and with minimal support from the district nurses they met Mum's needs with compassion and professionalism and I will always be grateful to the manager and her team.

I am very happy with the care my friend has received since she moved into this The Old Vicarage Residential Home. She always looks clean and tidy and she tells me that the staff are all very kind. The care home manager is quick to respond to any questions or concerns that I have, and I am always welcomed when I visit.

Mum is very happy living there. She constantly tells me how well she is looked after and reports that meals are delicious. It has been a weight off our minds knowing she is happy and well looked after. The staff and manager are always available for a discussion and are very approachable. We wouldn’t hesitate to recommend The Old Vicarage to anyone looking for a warm and welcoming home.

From first selecting The Old Vicarage for my uncle, we have felt highly confident that all his needs were continuously being met and regularly being assessed with interaction with the family and the senior care staff. Even during COVID, the home kept the family updated, which at times, must have been stressful for the staff and difficult for the residents to understand, but there was always a regular update. At the times when we were allowed to visit, taking all COVID precautions, we were made welcome and always given privacy to talk. The room was always warm and clean and we were satisfied and grateful that our uncle was in the best possible place. From the cleaners to the manager, we congratulate you.

The Old Vicarage is run in a manner that is very personalised to the resident. The manager is most approachable and knows her residents and their needs really well, and she strives to ensure those needs are met as best as possible. The staff are always pleasant and friendly, and very patient towards my mother. My mother became unable to live independently during COVID lockdowns and yet the manager made arrangements to ensure her admission safely and with little to no trauma for my mother. I have every confidence in the health and safety regime at The Old Vicarage and am forever really grateful for the care that my mother receives there. I recommend The Old Vicarage for its homely care and I have great confidence in the systems and protocols that are in place.

Mum has been at The Old Vicarage for the last two months. During this time she has had enormous change, the most important being the loss of her husband and rock of over 66 years last month. We encouraged mum to make this enormous transition with many concerns. Mum had been diagnosed with Vascular Dementia over five years ago and her happiness, safety, and quality of life were my father's, my sister's, and my concern. Having cared for mum at our home for several weeks after my father’s broken hip it became obvious it was not the way forward. My mother is now safe, well looked after, and cared for at the highest level. Despite everything I have no hesitation in saying she is now truly happy. She talks about The Vicarage as being ‘Home’. All I can say to the management and staff is ‘thank you’.

My dear friend had been at the home for over six years until she passed away earlier this month. Since the new owners have been there, many improvements have taken place including redecoration. The home has a friendly atmosphere and the staff are very caring. My friend was always treated with great professionalism and dignity. Each time her needs changed, the staff went out of their way to accommodate them and make her feel comfortable. Even when she wasn't too well, they could always make her smile. We were made welcome each time we went to visit and kept informed of any changes in her health. I am sure anyone thinking of their relative coming to stay here would be very pleased and reassured of an excellent standard of care.

We had to put my dad into The Vicarage for a week in June for respite to give my mum a well-needed rest to recuperate. It was the first time we have done this and as a family, we felt so guilty and unsure but my goodness, we really need not have been. The staff are fantastic, they took the time out to spend time with Dad, chatting with him, sitting with him and just generally looking after his every need and explained everything that was going on with him. They even gave us some ideas to help not only Dad, but us with his dementia. They honestly are worth their weight in gold and I cannot praise them enough. If we have to have more respite in the future, then I know we will be looking at getting him booked into here again. Thank you, thank you, thank you to each and every one of the staff.

The care staff looks after my mother wonderfully well in the six years she was in the home. I used to visit my mother with my wife fortnightly and the staff made us feel very welcome, offering refreshments each time we visited and answering any questions about my mother's well being and progress with honesty and sympathy.

Thank you for all you do.