The Mill House Care Home

The activities are engaging and meaningful, the food is freshly cooked and enjoyed, and the whole home is well run. As an Occupational Therapist, I have visited many care homes, and I can honestly say Millhouse stands above them all for dementia care. We feel incredibly lucky our dad is part of The Millhouse family.

Thankyou thankyou thankyou

The care and compassion dad has received here has been incredible. He had really deteriorated in previous care settings, but as soon as he arrived here he was welcomed with empathy and his progress has been so wonderful to see. This is all down to the hard work and dedication of absolutely everyone in this team. This is a family-run home and that's not just words on a website, you can truly see their ethos running through the behaviours and firmly embedded in every single member of the team here. They really are one big family, and that homely all-inclusive feel is amazing to see. This is a wonderful home where dementia patients can retain dignity and have fun and enjoy their life supported through this terrible disease. We have been welcomed, well infomed and suppprted every step of the way. I cannot recommend this home more, it makes a very difficult journey with dementia into a positive experience and they are truly dedicated to making it the best for every resident in their care.

I am immensely grateful to Mill House for all they have done for my husband since his admission 2 years ago. It is greatly reassuring to myself and my family to be able to think that everything possible has been done to help him settle in, keep him safe and comfortable and support his complex needs. There is a welcoming and cohesive culture amongst staff at all levels and residents benefit from a wide range of activities & entertainment as well as pleasant purpose built surroundings.

John

Since my husband was placed at The Mill House, I have been very impressed with his care and the home itself. The staff, all of them, are always aware of the resident and treat them with affection, care, and interaction. I could not wish for a better, caring or safer place for my husband, who is very happy and also interacts with the staff. I cannot fault anything my husband or myself have experienced - it's all I can ask for for him.

The staff are so friendly and have been so patient with some family problems. Thank you.

My husband has been a resident for 18 months and I visit frequently. He has settled in well and relates well to the staff. The aspect that I like most about The Mill House is that everyone who works there shows kindness and respect to all the residents, managing to respond well to all the complaints that dementia brings with it. The home is comfortable and clean. The food is good. It is very much a community and we are all part of it. There are close links with the health centre. There are always activities on offer. I give it five stars.

I would recommend The Mill House. There is a lovely caring atmosphere there and the staff go out of their way to look after the residents and visitors. The rooms are very well organised, as is the laundry. There are plenty of varied activities, including outings. Lots of space downstairs for visitors and residents to spread out and a lovely garden. Good food too.

My father has been a resident of The Mill House for almost a year, and I cannot recommend the care and commitment of the staff enough. There are always warm smiles and a genuine regard for all residents. The staff goes above and beyond to ensure they have everything they need and as visitors, we are always made very welcome - nothing is too much trouble.

As soon as I met the manager and carers I knew Mum would be happy. The Mill House went beyond this, Mum settled immediately and the carers loved her and loved me. Activities are every day and inclusive to all. Mum loved all of them and watching Mum participate was amazing. As Mum further deteriorated I was informed every step of the way. I have had a tough journey with Mum’s illness but the love, compassion and support from everyone at The Mill House was outstanding. Sadly Mum went into palliative care in March. The care and understanding towards Mum and myself was incredible. They all helped to make the last painful, heartbreaking days doable. I couldn’t have got through everything with Mum’s illness without the staff at The Mill House. I still go back to see them. They are a family and I hold a very special place in my heart for all of them. Thank you for everything. An outstanding family-run specialist dementia care home. The surroundings, the environment, the rooms, amazing!

Although I specifically visit my friend, I have made lovely relationships with other residents, staff and family members of residents. I very much feel part of the Mill House family.

The care, support and encouragement towards the residents has to be seen to be believed. Additionally, there is a huge range of activities to stimulate them. The communication between staff and relatives is exceptional. The residents and FamilyFriends are regarded as key partners in the process of generating new initiatives. I feel so reassured that my friend is a resident at Mill House and cannot praise its ethos or performance high enough.

I have no hesitation in strongly recommending Mill House to anyone.

Mum has been a resident since Aug 2021. Her room is a good size, clean, tidy and we have personalised it. Mum isn’t good at eating or drinking but staff will monitor and also go above and beyond to cook her something she will eat. Activities organised include singers, armchair keep fit, cooking and painting. The staff have done great work to help her settle in and also supported the family. They have an onsite hairdressing salon, regular podiatry and great links with the local GP surgery. We have relative meetings and you can call day or night to get updates. If you want a smaller, family-run home, where the staff know your family by name then Mill House is the one for you. The decision to put Mum in a care home was the hardest we have ever made. I would highly recommend this home to anyone looking for fantastic care for their loved one. You can see the relationships she has built with the staff. All you want for your parent is for them to feel safe and happy and this is definitely the stage Mum is at.

Mum has been a resident at Mill House for over a year now, and we have been very pleased with the care she has received. The staff are lovely and communicate well with us. Nothing seems to be too much trouble. Mum had issues at two other care homes, but since she's been at Mill House she has calmed down a lot and enjoys living there, and we can relax knowing she's in good hands.

I have always found the care provided to be of a high standard and my mother seems very happy at Mill House. The staff are all very friendly and helpful and it is a bonus that I can contact them at any time.

My mother has been with The Mill House for almost 7 years. She has very limited cognitive skills due to dementia but, as a family, we feel that the staff go above and beyond to care for her. We are well informed and consulted regularly and we can contact the home at any time. I would highly recommend The Mill House as a dementia specialist care home.

The staff are very caring. As a small care home, it's also very personal and all residents are known by the staff. The staff are quick to pick up when something isn't right. There are also now a wider range of activities being offered.

The home is immaculate. The care is second to none the staff are amazing. They treat the residents like family and through the last two years, that is exactly what they have become. The biggest mistake I ever made was moving my family member to a different facility. I consider it fortunate we were able to get him back in there.

My husband has had excellent care so far and the staff are friendly and caring. There has been a problem with finding a comfortable chair for him, but this is now being resolved. He seems to be content.

Throughout the whole of the last two years, the home has taken on the responsibility of keeping residents safe and guarded against covid. I was constantly updated. My husband was kept clean, tidy, well dressed and nourished and his routines were not disturbed. I have nothing but praise for their selfless service to my husband. Although some people have indicated a dislike of the lockdown rules, would they have fared any differently if their relative was in hospital? I think not. I find Mill House and the management and staff acted in a responsible way for my husband and will always be grateful to them for their actions in a time of massive uncertainty and emotional stress.