The Mill House Care Home

Kington, Flyford Flavell, Worcester WR7 4DG
Review Us
9.7 34 Reviews
  • The Mill House Care Home, Worcester
The Mill House Care Home is a warm and welcoming family-owned residential care home in the peaceful Worcestershire village of Flyford Flavell, providing high-quality care and support for up to 31 older people.

The home specialises in dementia care, with an experienced and compassionate team delivering person-centred support tailored to each resident’s needs, routines and preferences. The Mill House is proud to have achieved the prestigious National Dementia Care Accreditation Scheme (NaDCAS) Three Star Platinum Award - one of only a small number of care homes in the UK to hold this level of recognition for excellence in dementia care.

The home has been thoughtfully designed to create a calm, safe and reassuring environment for people living with dementia, with dementia-friendly colours, furnishings and sensory features, alongside secure gardens that support independence, wellbeing and meaningful daily experiences.

Residents enjoy a fulfilling lifestyle built around choice, companionship and familiar routines. There is a varied programme of activities and entertainment shaped around residents’ interests, from gardening and tending raised vegetable patches to helping care for the home’s rabbits and koi carp.

The Mill House also offers beautifully designed luxury Garden Rooms, created to support comfort, dignity and independence, with direct patio access and peaceful garden surroundings.

Freshly prepared homemade food is an important part of daily life, with residents able to choose from a range of delicious meals each day. Favourites include lamb hotpot, fisherman’s pie and homemade crumble. Mealtimes can be enjoyed socially with other residents or privately in the comfort of their own room.

Above all, The Mill House is a caring, family-run home where residents are treated with kindness, dignity and warmth - helping families feel reassured that their loved one is safe, supported and truly at home.
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Care Provided by The Mill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1575
  • Self-Funded Residential Dementia Care: £1450 – £1575
  • RESPITE Self-Funded Residential Care: £1450 – £1575
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1575

The fees are inclusive with the exception of hairdressing, chiropody and transport to and from pre-arranged appointments that a staff member is required to attend.

The price(s) shown are provided by the care home. Contact The Mill House Care Home for full pricing details and T&Cs.

Contact The Mill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Mill House Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Mr & Mrs A W Carroll
  • Privately Owned

Person in Charge

  • Rebecca Rawlings (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (19)

The Mill House Care Home Reviews (34)

9.7

The Mill House Care Home has a Review Score of 9.7 (9.673) out of 10, based on 11 reviews in the last 2 years.
Over all time The Mill House Care Home has 34 reviews.

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Reviewer Connection to The Mill House Care Home
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Review from Lucy B (Daughter of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Millhouse Care Home is truly exceptional. Our dad moved there a couple of months ago after a hospital stay and respite care. When he arrived, he was frightened, confused, sad and angry. Now, when we visit, we see our calm, content and funny dad again, and that is thanks to the amazing team at Millhouse.
Every
member of staff is genuinely kind, caring and welcoming. They create a warm, homely environment where residents are treated with dignity and real understanding. What stands out most is their person-centered approach. They look beyond the dementia and take time to know each resident as an individual.
The activities are engaging and meaningful, the food is freshly cooked and enjoyed, and the whole home is well run. As an Occupational Therapist, I have visited many care homes, and I can honestly say Millhouse stands above them all for dementia care. We feel incredibly lucky our dad is part of The Millhouse family.
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Review from Mandie H (Daughter of Resident) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
How can I say thankyou
Words are not enough for the excellent care my father recieved from June 2025 until February 2026
I will be forever in your debt for your kindness, understanding and care given not only to my dad but me and my family.
Thankyou thankyou thankyou
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Review from Billie-Jane B (Daughter of Resident) published on 31 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion dad has received here has been incredible. He had really deteriorated in previous care settings, but as soon as he arrived here he was welcomed with empathy and his progress has been so wonderful to see. This is all down to the hard work and dedication of absolutely everyone
in this team. This is a family-run home and that's not just words on a website, you can truly see their ethos running through the behaviours and firmly embedded in every single member of the team here. They really are one big family, and that homely all-inclusive feel is amazing to see. This is a wonderful home where dementia patients can retain dignity and have fun and enjoy their life supported through this terrible disease. We have been welcomed, well infomed and suppprted every step of the way. I cannot recommend this home more, it makes a very difficult journey with dementia into a positive experience and they are truly dedicated to making it the best for every resident in their care.
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Review from M B (Wife of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am immensely grateful to Mill House for all they have done for my husband since his admission 2 years ago. It is greatly reassuring to myself and my family to be able to think that everything possible has been done to help him settle in, keep him safe and comfortable and support his complex needs.
There is a welcoming and cohesive culture amongst staff at all levels and residents benefit from a wide range of activities & entertainment as well as pleasant purpose built surroundings.
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Review from John J (Friend of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Millhouse on Friday 19th September 2025
I am impressed by the high level of care by the super staff , the location is in a beautiful area of Worcestershire, the home has a real warm homely feel , and the activities allow the residents to enjoy fulfilling lives in a safe fun environment
Best
John
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Review from P H (Wife of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband was placed at The Mill House, I have been very impressed with his care and the home itself. The staff, all of them, are always aware of the resident and treat them with affection, care, and interaction. I could not wish for a better, caring or safer place for my husband, who is very
happy and also interacts with the staff. I cannot fault anything my husband or myself have experienced - it's all I can ask for for him.
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Review from Jason N (Son of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since being at Mill House, my mom has blossomed in both her outlook and demeanour, and general appearance. She looks so well, and the variety of food she now eats is amazing to see.
The staff are so friendly and have been so patient with some family problems. Thank you.
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Review from Penny C (Wife of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for 18 months and I visit frequently. He has settled in well and relates well to the staff. The aspect that I like most about The Mill House is that everyone who works there shows kindness and respect to all the residents, managing to respond well to all the complaints
that dementia brings with it. The home is comfortable and clean. The food is good. It is very much a community and we are all part of it. There are close links with the health centre. There are always activities on offer. I give it five stars.
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Review from Caroline F (Partner of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would recommend The Mill House. There is a lovely caring atmosphere there and the staff go out of their way to look after the residents and visitors. The rooms are very well organised, as is the laundry. There are plenty of varied activities, including outings. Lots of space downstairs for visitors
and residents to spread out and a lovely garden. Good food too.
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Review from Bev W (Daughter of Resident) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident of The Mill House for almost a year, and I cannot recommend the care and commitment of the staff enough. There are always warm smiles and a genuine regard for all residents. The staff goes above and beyond to ensure they have everything they need and as visitors, we are
always made very welcome - nothing is too much trouble.
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Review from Katerina K (Daughter of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as I met the manager and carers I knew Mum would be happy. The Mill House went beyond this, Mum settled immediately and the carers loved her and loved me. Activities are every day and inclusive to all. Mum loved all of them and watching Mum participate was amazing. As Mum further deteriorated
I was informed every step of the way. I have had a tough journey with Mum’s illness but the love, compassion and support from everyone at The Mill House was outstanding. Sadly Mum went into palliative care in March. The care and understanding towards Mum and myself was incredible. They all helped to make the last painful, heartbreaking days doable. I couldn’t have got through everything with Mum’s illness without the staff at The Mill House. I still go back to see them. They are a family and I hold a very special place in my heart for all of them. Thank you for everything. An outstanding family-run specialist dementia care home. The surroundings, the environment, the rooms, amazing!
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Review from Grenville S (Friend of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Mill House Care Home is of the highest standard, delivering excellence at every point of service provision. Each visit I make, I see heartwarming examples of love towards the family of residents.
Although I specifically visit my friend, I have made lovely relationships with other residents, staff
and family members of residents. I very much feel part of the Mill House family.


The care, support and encouragement towards the residents has to be seen to be believed. Additionally, there is a huge range of activities to stimulate them. The communication between staff and relatives is exceptional. The residents and FamilyFriends are regarded as key partners in the process of generating new initiatives. I feel so reassured that my friend is a resident at Mill House and cannot praise its ethos or performance high enough.


It is an absolute gem and sets the bar at a level that many others do not or could not achieve.
I have no hesitation in strongly recommending Mill House to anyone.

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Review from Claire S (Daughter of Resident) published on 17 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since Aug 2021. Her room is a good size, clean, tidy and we have personalised it. Mum isn’t good at eating or drinking but staff will monitor and also go above and beyond to cook her something she will eat. Activities organised include singers, armchair keep fit, cooking and
painting. The staff have done great work to help her settle in and also supported the family. They have an onsite hairdressing salon, regular podiatry and great links with the local GP surgery. We have relative meetings and you can call day or night to get updates. If you want a smaller, family-run home, where the staff know your family by name then Mill House is the one for you. The decision to put Mum in a care home was the hardest we have ever made. I would highly recommend this home to anyone looking for fantastic care for their loved one. You can see the relationships she has built with the staff. All you want for your parent is for them to feel safe and happy and this is definitely the stage Mum is at.
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Review from Andy B (Son of Resident) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Mill House for over a year now, and we have been very pleased with the care she has received. The staff are lovely and communicate well with us. Nothing seems to be too much trouble. Mum had issues at two other care homes, but since she's been at Mill House she has calmed
down a lot and enjoys living there, and we can relax knowing she's in good hands.
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Review from J E (Daughter of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the care provided to be of a high standard and my mother seems very happy at Mill House. The staff are all very friendly and helpful and it is a bonus that I can contact them at any time.
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Review from D C (Daughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with The Mill House for almost 7 years. She has very limited cognitive skills due to dementia but, as a family, we feel that the staff go above and beyond to care for her. We are well informed and consulted regularly and we can contact the home at any time. I would highly recommend
The Mill House as a dementia specialist care home.
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Review from A P (Daughter of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring. As a small care home, it's also very personal and all residents are known by the staff. The staff are quick to pick up when something isn't right. There are also now a wider range of activities being offered.
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Review from Cheryl M (Niece of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is immaculate. The care is second to none the staff are amazing. They treat the residents like family and through the last two years, that is exactly what they have become. The biggest mistake I ever made was moving my family member to a different facility. I consider it fortunate we were able
to get him back in there.
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Review from Victoria F (Wife of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has had excellent care so far and the staff are friendly and caring. There has been a problem with finding a comfortable chair for him, but this is now being resolved. He seems to be content.
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Review from Wendy A (Wife of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout the whole of the last two years, the home has taken on the responsibility of keeping residents safe and guarded against covid. I was constantly updated. My husband was kept clean, tidy, well dressed and nourished and his routines were not disturbed. I have nothing but praise for their selfless
service to my husband. Although some people have indicated a dislike of the lockdown rules, would they have fared any differently if their relative was in hospital? I think not. I find Mill House and the management and staff acted in a responsible way for my husband and will always be grateful to them for their actions in a time of massive uncertainty and emotional stress.
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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for The Mill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for The Mill House Care Home is calculated as follows: ( (116 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 128 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for The Mill House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Accreditations

Meet the Team (2)

Rebecca

Rebecca Pleaden

Job Title: Registered Manager Joined: 2012

Hello, my name is Rebecca Pleaden (known as Bec) and I’m the Registered Manager at The Mill House Care Home.
I started working at here in 2012; joining the team as a Care Assistant. The Mill House have supported me with my CQF’s and progression throughout my career. I have previously left and worked in other care settings however the grass is NOT greener, and I soon missed The Mill House and their family run values.
I am a bubbly, sociable person who is passionate about making a difference to people and their lives. I am immensely proud of the Home I am a part of and the team in which I work alongside.

Georgina

Georgina Stone

Job Title: Business Associate Joined: 2008

My name is Georgina. I have worked at The Mill House Care home for 14 years. I started working nights while I was at University studying Nursing. I have continued the accent gaining more qualifications on the way including a DipHE in Health Studies, level 5 in Leadership for Health and Social Care and a level 3 in management.
This is my family run business, and we are passionate about the people who live and work at The Mill House. I’m proud of the staff who work here and believe our ethos and dedication reflects in the environment of the home and the happiness of the people who live here.

Frequently Asked Questions about The Mill House Care Home

What types of Care is The Mill House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Mill House Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at The Mill House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Mill House Care Home to the centre of Worcester?

8.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mill House Care Home to verify any information. View our terms and conditions. The Mill House Care Home has an Enhanced Service - more info.