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The Mill House Care Home

Kington, Flyford Flavell, Worcester, Worcestershire WR7 4DG
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The Mill House Care Home, Worcester
The Mill House Care Home, Worcester
The Mill House Care Home, Worcester

The Mill House Care Home is a warm and welcoming family-owned residential care home in the peaceful Worcestershire village of Flyford Flavell, providing high-quality care and support for up to 31 older people.

The home specialises in dementia care, with an experienced and compassionate team delivering person-centred support tailored to each resident’s needs, routines and preferences. The Mill House is proud to have achieved the prestigious National Dementia Care Accreditation Scheme...  

Care Provided by The Mill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Accreditations

  •  The National Dementia Care Accreditation Scheme (NaDCAS)
  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,450 - £1,575£1,450 - £1,575
Residential Dementia Care£1,450 - £1,575£1,450 - £1,575

The fees are inclusive with the exception of hairdressing, chiropody and transport to and from pre-arranged appointments that a staff member is required to attend.

Contact The Mill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Mr & Mrs A W Carroll
  • Private Owned

Person in charge

  • Rebecca Rawlings (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Single Rooms with ensuite Wet Room (19)

The Mill House Care Home Reviews (34)

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9.5

The Mill House Care Home has a Review Score of 9.5 (9.459) out of 10, based on 7 reviews in the last 2 years. Over all time The Mill House Care Home has 34 reviews.

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Review from Lucy B (Daughter of Resident) published on 7 May 2026 Submitted via Website
Overall Experience
The Millhouse Care Home is truly exceptional. Our dad moved there a couple of months ago after a hospital stay and respite care. When he arrived, he was frightened, confused, sad and angry. Now, when we visit, we see our calm, content and funny dad again, and that is thanks to the amazing team at Millhouse.
Every member of staff is genuinely kind, caring and welcoming. They create a warm, homely environment where residents are treated with dignity and real understanding. What stands out most is their person-centered approach. They look beyond the dementia and take time to know each resident as an individual.

The activities are engaging and meaningful, the food is freshly cooked and enjoyed, and the whole home is well run. As an Occupational Therapist, I have visited many care homes, and I can honestly say Millhouse stands above them all for dementia care. We feel incredibly lucky our dad is part of The Millhouse family.

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Review from Mandie H (Daughter of Resident) published on 20 February 2026 Submitted via Website
Overall Experience
How can I say thankyou
Words are not enough for the excellent care my father recieved from June 2025 until February 2026
I will be forever in your debt for your kindness, understanding and care given not only to my dad but me and my family.

Thankyou thankyou thankyou

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Review from Billie-Jane B (Daughter of Resident) published on 31 January 2026 Submitted via Website
Overall Experience

The care and compassion dad has received here has been incredible. He had really deteriorated in previous care settings, but as soon as he arrived here he was welcomed with empathy and his progress has been so wonderful to see. This is all down to the hard work and dedication of absolutely everyone in this team. This is a family-run home and that's not just words on a website, you can truly see their ethos running through the behaviours and firmly embedded in every single member of the team here. They really are one big family, and that homely all-inclusive feel is amazing to see. This is a wonderful home where dementia patients can retain dignity and have fun and enjoy their life supported through this terrible disease. We have been welcomed, well infomed and suppprted every step of the way. I cannot recommend this home more, it makes a very difficult journey with dementia into a positive experience and they are truly dedicated to making it the best for every resident in their care.

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Review from M B (Wife of Resident) published on 27 November 2025 Submitted via Postal Card
Overall Experience

I am immensely grateful to Mill House for all they have done for my husband since his admission 2 years ago. It is greatly reassuring to myself and my family to be able to think that everything possible has been done to help him settle in, keep him safe and comfortable and support his complex needs. There is a welcoming and cohesive culture amongst staff at all levels and residents benefit from a wide range of activities & entertainment as well as pleasant purpose built surroundings.

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Review from John J (Friend of Resident) published on 1 October 2025 Submitted via Website
Overall Experience
I visited Millhouse on Friday 19th September 2025
I am impressed by the high level of care by the super staff , the location is in a beautiful area of Worcestershire, the home has a real warm homely feel , and the activities allow the residents to enjoy fulfilling lives in a safe fun environment
Best

John

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Review from P H (Wife of Resident) published on 30 June 2025 Submitted via Postal Card
Overall Experience

Since my husband was placed at The Mill House, I have been very impressed with his care and the home itself. The staff, all of them, are always aware of the resident and treat them with affection, care, and interaction. I could not wish for a better, caring or safer place for my husband, who is very happy and also interacts with the staff. I cannot fault anything my husband or myself have experienced - it's all I can ask for for him.

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Review from Jason N (Son of Resident) published on 30 June 2025 Submitted via Postal Card
Overall Experience
Since being at Mill House, my mom has blossomed in both her outlook and demeanour, and general appearance. She looks so well, and the variety of food she now eats is amazing to see.

The staff are so friendly and have been so patient with some family problems. Thank you.

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Review from Penny C (Wife of Resident) published on 7 June 2024 Submitted via Postal Card
Overall Experience

My husband has been a resident for 18 months and I visit frequently. He has settled in well and relates well to the staff. The aspect that I like most about The Mill House is that everyone who works there shows kindness and respect to all the residents, managing to respond well to all the complaints that dementia brings with it. The home is comfortable and clean. The food is good. It is very much a community and we are all part of it. There are close links with the health centre. There are always activities on offer. I give it five stars.

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Review from Caroline F (Partner of Resident) published on 7 June 2024 Submitted via Postal Card
Overall Experience

I would recommend The Mill House. There is a lovely caring atmosphere there and the staff go out of their way to look after the residents and visitors. The rooms are very well organised, as is the laundry. There are plenty of varied activities, including outings. Lots of space downstairs for visitors and residents to spread out and a lovely garden. Good food too.

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Review from Bev W (Daughter of Resident) published on 23 May 2024 Submitted via Website
Overall Experience

My father has been a resident of The Mill House for almost a year, and I cannot recommend the care and commitment of the staff enough. There are always warm smiles and a genuine regard for all residents. The staff goes above and beyond to ensure they have everything they need and as visitors, we are always made very welcome - nothing is too much trouble.

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Review from Katerina K (Daughter of Resident) published on 22 May 2024 Submitted via Website
Overall Experience

As soon as I met the manager and carers I knew Mum would be happy. The Mill House went beyond this, Mum settled immediately and the carers loved her and loved me. Activities are every day and inclusive to all. Mum loved all of them and watching Mum participate was amazing. As Mum further deteriorated I was informed every step of the way. I have had a tough journey with Mum’s illness but the love, compassion and support from everyone at The Mill House was outstanding. Sadly Mum went into palliative care in March. The care and understanding towards Mum and myself was incredible. They all helped to make the last painful, heartbreaking days doable. I couldn’t have got through everything with Mum’s illness without the staff at The Mill House. I still go back to see them. They are a family and I hold a very special place in my heart for all of them. Thank you for everything. An outstanding family-run specialist dementia care home. The surroundings, the environment, the rooms, amazing!

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Review from Grenville S (Friend of Resident) published on 24 October 2023 Submitted via Website
Overall Experience
The Mill House Care Home is of the highest standard, delivering excellence at every point of service provision. Each visit I make, I see heartwarming examples of love towards the family of residents.

Although I specifically visit my friend, I have made lovely relationships with other residents, staff and family members of residents. I very much feel part of the Mill House family.

The care, support and encouragement towards the residents has to be seen to be believed. Additionally, there is a huge range of activities to stimulate them. The communication between staff and relatives is exceptional. The residents and FamilyFriends are regarded as key partners in the process of generating new initiatives. I feel so reassured that my friend is a resident at Mill House and cannot praise its ethos or performance high enough.

It is an absolute gem and sets the bar at a level that many others do not or could not achieve.

I have no hesitation in strongly recommending Mill House to anyone.

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Review from Claire S (Daughter of Resident) published on 17 May 2022 Submitted via Website
Overall Experience

Mum has been a resident since Aug 2021. Her room is a good size, clean, tidy and we have personalised it. Mum isn’t good at eating or drinking but staff will monitor and also go above and beyond to cook her something she will eat. Activities organised include singers, armchair keep fit, cooking and painting. The staff have done great work to help her settle in and also supported the family. They have an onsite hairdressing salon, regular podiatry and great links with the local GP surgery. We have relative meetings and you can call day or night to get updates. If you want a smaller, family-run home, where the staff know your family by name then Mill House is the one for you. The decision to put Mum in a care home was the hardest we have ever made. I would highly recommend this home to anyone looking for fantastic care for their loved one. You can see the relationships she has built with the staff. All you want for your parent is for them to feel safe and happy and this is definitely the stage Mum is at.

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Review from Andy B (Son of Resident) published on 31 March 2022 Submitted via Website
Overall Experience

Mum has been a resident at Mill House for over a year now, and we have been very pleased with the care she has received. The staff are lovely and communicate well with us. Nothing seems to be too much trouble. Mum had issues at two other care homes, but since she's been at Mill House she has calmed down a lot and enjoys living there, and we can relax knowing she's in good hands.

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Review from J E (Daughter of Resident) published on 7 March 2022 Submitted via Website
Overall Experience

I have always found the care provided to be of a high standard and my mother seems very happy at Mill House. The staff are all very friendly and helpful and it is a bonus that I can contact them at any time.

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Review from D C (Daughter of Resident) published on 1 March 2022 Submitted via Website
Overall Experience

My mother has been with The Mill House for almost 7 years. She has very limited cognitive skills due to dementia but, as a family, we feel that the staff go above and beyond to care for her. We are well informed and consulted regularly and we can contact the home at any time. I would highly recommend The Mill House as a dementia specialist care home.

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Review from A P (Daughter of Resident) published on 25 February 2022 Submitted via Website
Overall Experience

The staff are very caring. As a small care home, it's also very personal and all residents are known by the staff. The staff are quick to pick up when something isn't right. There are also now a wider range of activities being offered.

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Review from Cheryl M (Niece of Resident) published on 25 February 2022 Submitted via Website
Overall Experience

The home is immaculate. The care is second to none the staff are amazing. They treat the residents like family and through the last two years, that is exactly what they have become. The biggest mistake I ever made was moving my family member to a different facility. I consider it fortunate we were able to get him back in there.

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Review from Victoria F (Wife of Resident) published on 25 February 2022 Submitted via Website
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My husband has had excellent care so far and the staff are friendly and caring. There has been a problem with finding a comfortable chair for him, but this is now being resolved. He seems to be content.

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Review from Wendy A (Wife of Resident) published on 25 February 2022 Submitted via Website
Overall Experience

Throughout the whole of the last two years, the home has taken on the responsibility of keeping residents safe and guarded against covid. I was constantly updated. My husband was kept clean, tidy, well dressed and nourished and his routines were not disturbed. I have nothing but praise for their selfless service to my husband. Although some people have indicated a dislike of the lockdown rules, would they have fared any differently if their relative was in hospital? I think not. I find Mill House and the management and staff acted in a responsible way for my husband and will always be grateful to them for their actions in a time of massive uncertainty and emotional stress.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (5) & Events (0)

News
  • 11 Jun 2026

    Residents at The Mill House Care Home were delighted to celebrate a very special milestone recently as Vera marked her 102nd birthday in unforgettable style. When staff asked Vera how...

  • 11 May 2026

    Families looking for specialist dementia care in Worcestershire can now access new purpose-designed accommodation at The Mill House Care Home in Kington, as the home begins welcoming residents into its...

  • 11 May 2026

    A family has spoken of their gratitude to a dementia carer at The Mill House Care Home, after seeing their father regain a sense of calm, reassurance and connection they...

Upcoming Events

There are no upcoming events for The Mill House Care Home.

Awards / Recognitions (1)

  • 26 Sep 2025Recipient: The Mill House Care Home

Meet the Team (2)

Rebecca Pleaden
Rebecca PleadenJob Title:Registered ManagerJoined: 2012
Hello, my name is Rebecca Pleaden (known as Bec), and I’m the Registered Manager at The Mill House Care Home.

I started working here in 2012, joining the team as a Care Assistant. The Mill House have supported me with my CQFs and progression throughout my career. I have previously left and worked in other care settings; however, the grass is NOT greener, and I soon missed The Mill House and their family-run values.

I am a bubbly, sociable person who is passionate about making a difference to people and their lives. I am immensely proud of the Home I am part of and the team I work with.

Georgina Stone
Georgina StoneJob Title:Business AssociateJoined: 2008

My name is Georgina. I have worked at The Mill House Care home for 14 years. I started working nights while I was at University studying Nursing. I have continued the accent, gaining more qualifications on the way, including a DipHE in Health Studies, a Level 5 in Leadership for Health and Social Care and a Level 3 in Management.

This is my family-run business, and we are passionate about the people who live and work at The Mill House. I’m proud of the staff who work here and believe our ethos and dedication are reflected in the home's environment and the happiness of the people who live here.

Frequently Asked Questions about The Mill House Care Home

What types of Care is The Mill House Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Mill House Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at The Mill House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Mill House Care Home to the centre of Worcester?

8.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mill House Care Home to verify any information. View our terms and conditions. The Mill House Care Home has an Enhanced Service -more info.