






The Mill House Care Home is a warm and welcoming family-owned residential care home in the peaceful Worcestershire village of Flyford Flavell, providing high-quality care and support for up to 31 older people.
The home specialises in dementia care, with an experienced and compassionate team delivering person-centred support tailored to each resident’s needs, routines and preferences. The Mill House is proud to have achieved the prestigious National Dementia Care Accreditation Scheme...
Care Provided by The Mill House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are inclusive with the exception of hairdressing, chiropody and transport to and from pre-arranged appointments that a staff member is required to attend.
The price(s) shown are provided by the care home. Contact The Mill House Care Home for full pricing details and T&Cs.
Contact The Mill House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Mr & Mrs A W Carroll
- Private Owned
Person in charge
- Rebecca Rawlings (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (38)
- Single Rooms with ensuite Wet Room (19)
The Mill House Care Home Reviews (34)
The Mill House Care Home has a Review Score of 9.5 (9.459) out of 10, based on 7 reviews in the last 2 years.
Over all time The Mill House Care Home has 34 reviews.
Every member of staff is genuinely kind, caring and welcoming. They create a warm, homely environment where residents are treated with dignity and real understanding. What stands out most is their person-centered approach. They look beyond the dementia and take time to know each resident as an individual.
The activities are engaging and meaningful, the food is freshly cooked and enjoyed, and the whole home is well run. As an Occupational Therapist, I have visited many care homes, and I can honestly say Millhouse stands above them all for dementia care. We feel incredibly lucky our dad is part of The Millhouse family.
Words are not enough for the excellent care my father recieved from June 2025 until February 2026
I will be forever in your debt for your kindness, understanding and care given not only to my dad but me and my family.
Thankyou thankyou thankyou
The care and compassion dad has received here has been incredible. He had really deteriorated in previous care settings, but as soon as he arrived here he was welcomed with empathy and his progress has been so wonderful to see. This is all down to the hard work and dedication of absolutely everyone in this team. This is a family-run home and that's not just words on a website, you can truly see their ethos running through the behaviours and firmly embedded in every single member of the team here. They really are one big family, and that homely all-inclusive feel is amazing to see. This is a wonderful home where dementia patients can retain dignity and have fun and enjoy their life supported through this terrible disease. We have been welcomed, well infomed and suppprted every step of the way. I cannot recommend this home more, it makes a very difficult journey with dementia into a positive experience and they are truly dedicated to making it the best for every resident in their care.
I am immensely grateful to Mill House for all they have done for my husband since his admission 2 years ago. It is greatly reassuring to myself and my family to be able to think that everything possible has been done to help him settle in, keep him safe and comfortable and support his complex needs. There is a welcoming and cohesive culture amongst staff at all levels and residents benefit from a wide range of activities & entertainment as well as pleasant purpose built surroundings.
I am impressed by the high level of care by the super staff , the location is in a beautiful area of Worcestershire, the home has a real warm homely feel , and the activities allow the residents to enjoy fulfilling lives in a safe fun environment
Best
John
Since my husband was placed at The Mill House, I have been very impressed with his care and the home itself. The staff, all of them, are always aware of the resident and treat them with affection, care, and interaction. I could not wish for a better, caring or safer place for my husband, who is very happy and also interacts with the staff. I cannot fault anything my husband or myself have experienced - it's all I can ask for for him.
The staff are so friendly and have been so patient with some family problems. Thank you.
My husband has been a resident for 18 months and I visit frequently. He has settled in well and relates well to the staff. The aspect that I like most about The Mill House is that everyone who works there shows kindness and respect to all the residents, managing to respond well to all the complaints that dementia brings with it. The home is comfortable and clean. The food is good. It is very much a community and we are all part of it. There are close links with the health centre. There are always activities on offer. I give it five stars.
I would recommend The Mill House. There is a lovely caring atmosphere there and the staff go out of their way to look after the residents and visitors. The rooms are very well organised, as is the laundry. There are plenty of varied activities, including outings. Lots of space downstairs for visitors and residents to spread out and a lovely garden. Good food too.
My father has been a resident of The Mill House for almost a year, and I cannot recommend the care and commitment of the staff enough. There are always warm smiles and a genuine regard for all residents. The staff goes above and beyond to ensure they have everything they need and as visitors, we are always made very welcome - nothing is too much trouble.
As soon as I met the manager and carers I knew Mum would be happy. The Mill House went beyond this, Mum settled immediately and the carers loved her and loved me. Activities are every day and inclusive to all. Mum loved all of them and watching Mum participate was amazing. As Mum further deteriorated I was informed every step of the way. I have had a tough journey with Mum’s illness but the love, compassion and support from everyone at The Mill House was outstanding. Sadly Mum went into palliative care in March. The care and understanding towards Mum and myself was incredible. They all helped to make the last painful, heartbreaking days doable. I couldn’t have got through everything with Mum’s illness without the staff at The Mill House. I still go back to see them. They are a family and I hold a very special place in my heart for all of them. Thank you for everything. An outstanding family-run specialist dementia care home. The surroundings, the environment, the rooms, amazing!
Although I specifically visit my friend, I have made lovely relationships with other residents, staff and family members of residents. I very much feel part of the Mill House family.
The care, support and encouragement towards the residents has to be seen to be believed. Additionally, there is a huge range of activities to stimulate them. The communication between staff and relatives is exceptional. The residents and FamilyFriends are regarded as key partners in the process of generating new initiatives. I feel so reassured that my friend is a resident at Mill House and cannot praise its ethos or performance high enough.
It is an absolute gem and sets the bar at a level that many others do not or could not achieve.I have no hesitation in strongly recommending Mill House to anyone.
Mum has been a resident since Aug 2021. Her room is a good size, clean, tidy and we have personalised it. Mum isn’t good at eating or drinking but staff will monitor and also go above and beyond to cook her something she will eat. Activities organised include singers, armchair keep fit, cooking and painting. The staff have done great work to help her settle in and also supported the family. They have an onsite hairdressing salon, regular podiatry and great links with the local GP surgery. We have relative meetings and you can call day or night to get updates. If you want a smaller, family-run home, where the staff know your family by name then Mill House is the one for you. The decision to put Mum in a care home was the hardest we have ever made. I would highly recommend this home to anyone looking for fantastic care for their loved one. You can see the relationships she has built with the staff. All you want for your parent is for them to feel safe and happy and this is definitely the stage Mum is at.
Mum has been a resident at Mill House for over a year now, and we have been very pleased with the care she has received. The staff are lovely and communicate well with us. Nothing seems to be too much trouble. Mum had issues at two other care homes, but since she's been at Mill House she has calmed down a lot and enjoys living there, and we can relax knowing she's in good hands.
I have always found the care provided to be of a high standard and my mother seems very happy at Mill House. The staff are all very friendly and helpful and it is a bonus that I can contact them at any time.
My mother has been with The Mill House for almost 7 years. She has very limited cognitive skills due to dementia but, as a family, we feel that the staff go above and beyond to care for her. We are well informed and consulted regularly and we can contact the home at any time. I would highly recommend The Mill House as a dementia specialist care home.
The staff are very caring. As a small care home, it's also very personal and all residents are known by the staff. The staff are quick to pick up when something isn't right. There are also now a wider range of activities being offered.
The home is immaculate. The care is second to none the staff are amazing. They treat the residents like family and through the last two years, that is exactly what they have become. The biggest mistake I ever made was moving my family member to a different facility. I consider it fortunate we were able to get him back in there.
My husband has had excellent care so far and the staff are friendly and caring. There has been a problem with finding a comfortable chair for him, but this is now being resolved. He seems to be content.
Throughout the whole of the last two years, the home has taken on the responsibility of keeping residents safe and guarded against covid. I was constantly updated. My husband was kept clean, tidy, well dressed and nourished and his routines were not disturbed. I have nothing but praise for their selfless service to my husband. Although some people have indicated a dislike of the lockdown rules, would they have fared any differently if their relative was in hospital? I think not. I find Mill House and the management and staff acted in a responsible way for my husband and will always be grateful to them for their actions in a time of massive uncertainty and emotional stress.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 11 Jun 2026
Residents at The Mill House Care Home were delighted to celebrate a very special milestone recently as Vera marked her 102nd birthday in unforgettable style. When staff asked Vera how...
- 11 May 2026
Families looking for specialist dementia care in Worcestershire can now access new purpose-designed accommodation at The Mill House Care Home in Kington, as the home begins welcoming residents into its...
- 11 May 2026
A family has spoken of their gratitude to a dementia carer at The Mill House Care Home, after seeing their father regain a sense of calm, reassurance and connection they...
There are no upcoming events for The Mill House Care Home.
Awards / Recognitions (1)
- 26 Sep 2025Recipient: The Mill House Care Home
Meet the Team (2)

I started working here in 2012, joining the team as a Care Assistant. The Mill House have supported me with my CQFs and progression throughout my career. I have previously left and worked in other care settings; however, the grass is NOT greener, and I soon missed The Mill House and their family-run values.
I am a bubbly, sociable person who is passionate about making a difference to people and their lives. I am immensely proud of the Home I am part of and the team I work with.

My name is Georgina. I have worked at The Mill House Care home for 14 years. I started working nights while I was at University studying Nursing. I have continued the accent, gaining more qualifications on the way, including a DipHE in Health Studies, a Level 5 in Leadership for Health and Social Care and a Level 3 in Management.
This is my family-run business, and we are passionate about the people who live and work at The Mill House. I’m proud of the staff who work here and believe our ethos and dedication are reflected in the home's environment and the happiness of the people who live here.
Frequently Asked Questions about The Mill House Care Home
What types of Care is The Mill House Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Mill House Care Home have?
There are 38 Single Rooms.
What are the Facilities & Services at The Mill House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Mill House Care Home to the centre of Worcester?
8.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mill House Care Home to verify any information. View our terms and conditions. The Mill House Care Home has an Enhanced Service -more info.