The Mill House Care Home

I cannot recommend this Care Home.

It is always hard to make the decision to put a loved one in a care home. However, all the staff at Mill House were very kind and supportive to both myself and my dear mum, who lived there for two and half years. They cared for her right up to the end of her life, always treating her with respect and dignity.

Our Mom has been cared for by the team at Mill House since October 2018 and during this time they have shown nothing but care and compassion for her and all of us as a family. Whilst trying to find the right care for Mom, we stumbled across a fair few that didn't meet our expectations or Mom's needs and we can only be thankful that we eventually came across Mill House. The pandemic meant that we were not able to visit Mom face to face and it was only the knowledge that she was so well looked after that made this bearable. It is evident that all the staff work as a team as the continuity of her care is exceptional. I would not hesitate to recommend Mill House to anyone who is looking for care for a loved one living with dementia and thank all of the staff for their continued support to both Mom and us.

My mother in law suffers from Alzheimer’s and has been a resident for approx 3 years. The staff and management have treated not only my mother in law, but the whole family with kindness, dignity and respect. The home is brilliant at communicating which has been especially appreciated during the pandemic. I would recommend Mill House unreservedly.

I was recommended Mill House by my work colleagues who already had/have family residing there and they are as wonderful as described. The staff have supported me so much from my very first enquiry, through to moving my mum, who suffers from Alzheimer's, permanently into the care home. Their attention to each resident is what makes them happy and settled, goes above and beyond. All the staff I've met so far are just lovely. I would highly recommend it to anyone.

The manager and her team at The Mill House can only be described as angels. My mother moved to The Mill House when already in the very advanced stages of Alzheimer's and her needs were complex and demanding. The care that she received was exemplary, despite the challenges of COVID 19 and Mum's severe condition. Sadly, Mum deteriorated and passed away in July, having spent just 5 months at The Mill House. My family and I witnessed the most genuine, loving care for Mum in her final days, allowing her to pass with great dignity. The sheer level of compassion from all of the staff, carers and managers, towards Mum and the family, was astounding, with members of staff working late/beginning early just to ensure that Mum had the care that she required - my family and I cannot begin to express our gratitude. I honestly cannot understand the current CQC rating; in my opinion, this care home is 'Outstanding' in every aspect.

Thank you Mill House from all our family.

In 2017 it was rated as ‘outstanding’ and those standards haven’t changed in my eyes, so don’t be put off by the current CQC rating.

The latest CQC report does not reflect my nor my wife's experience, and I do take issue with its conclusions, which I consider to be misleading.

If anyone is looking for a #1 home for their loved one look no further - this is the place!

I cannot praise The Mill House highly enough for the care and welfare of my mother. She is always happy when we visit and is clearly content in her surroundings. All of the staff that I have met are professional and cheery, whatever time of the week I visit. In addition, I am always informed of any changes/concerns they may have concerning my mother. This is the second care home that she has been in and I can honestly say that we have found the perfect place for her.

Highly recommend for total peace of mind in care and support.

I am highly surprised by the rating of Requires Improvement but that perhaps says more about the CQC than the home. Mill House is a wonderful environment for its residents. Also, it is in a lovely setting in rural Worcestershire. The staff are marvelous, engaged and informative and the home feels safe and accommodating. I think what impresses me most about the home is that they care for the family of the residents as much as the residents themselves. For example, upon birthdays and anniversaries, the staff always go the extra mile to make it an occasion. The other thing that impresses me is the quality of communication with the family. I am always kept up to date with all things affecting my mother-in-law. I cannot speak highly enough of Mill House and what is really great is that I feel I can trust its staff and rest easy that knowing she is cared for even when we are not about.

My mother has recently moved to Mill House. Having advanced Alzheimer's while still being fully mobile, we had struggled to find a care home that would accept her. Mill House welcomed her into their home in an extremely friendly and professional manner. My mother's behaviour is challenging at times but nothing is too much trouble for the staff. The home has been thoughtfully furnished to meet the needs of dementia residents with stimulation and interaction built into everyday life. The staff are extremely caring and very knowledgeable, knowing exactly when to step in and help and when to step back. I cannot rate Mill House highly enough, the whole team are wonderful.