






The Mill House Care Home is a warm and welcoming family-owned residential care home in the peaceful Worcestershire village of Flyford Flavell, providing high-quality care and support for up to 31 older people.
The home specialises in dementia care, with an experienced and compassionate team delivering person-centred support tailored to each resident’s needs, routines and preferences. The Mill House is proud to have achieved the prestigious National Dementia Care Accreditation Scheme...
Care Provided by The Mill House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are inclusive with the exception of hairdressing, chiropody and transport to and from pre-arranged appointments that a staff member is required to attend.
The price(s) shown are provided by the care home. Contact The Mill House Care Home for full pricing details and T&Cs.
Contact The Mill House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Mr & Mrs A W Carroll
- Private Owned
Person in charge
- Rebecca Rawlings (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (38)
- Single Rooms with ensuite Wet Room (19)
The Mill House Care Home Reviews (34)
The Mill House Care Home has a Review Score of 9.5 (9.459) out of 10, based on 7 reviews in the last 2 years.
Over all time The Mill House Care Home has 34 reviews.
I was only allowed to see my mother for a total of ten hours in her last eighteen months up until the last five days of her life. My thirty-minute visits were timed and monitored. I often left in floods of tears.
She was bed-bound and confined to her room. The manager showed no compassion or empathy and repeatedly refused to supply an individualised visiting plan which should have been discussed with both of her daughters. My mother's emotional needs were ignored and her mental health deteriorated.
My poor Mum and I were both denied our Human Rights.
I cannot recommend this Care Home.
We do...
It is always hard to make the decision to put a loved one in a care home. However, all the staff at Mill House were very kind and supportive to both myself and my dear mum, who lived there for two and half years. They cared for her right up to the end of her life, always treating her with respect and dignity.
Our Mom has been cared for by the team at Mill House since October 2018 and during this time they have shown nothing but care and compassion for her and all of us as a family. Whilst trying to find the right care for Mom, we stumbled across a fair few that didn't meet our expectations or Mom's needs and we can only be thankful that we eventually came across Mill House. The pandemic meant that we were not able to visit Mom face to face and it was only the knowledge that she was so well looked after that made this bearable. It is evident that all the staff work as a team as the continuity of her care is exceptional. I would not hesitate to recommend Mill House to anyone who is looking for care for a loved one living with dementia and thank all of the staff for their continued support to both Mom and us.
My mother in law suffers from Alzheimer’s and has been a resident for approx 3 years. The staff and management have treated not only my mother in law, but the whole family with kindness, dignity and respect. The home is brilliant at communicating which has been especially appreciated during the pandemic. I would recommend Mill House unreservedly.
I was recommended Mill House by my work colleagues who already had/have family residing there and they are as wonderful as described. The staff have supported me so much from my very first enquiry, through to moving my mum, who suffers from Alzheimer's, permanently into the care home. Their attention to each resident is what makes them happy and settled, goes above and beyond. All the staff I've met so far are just lovely. I would highly recommend it to anyone.
The manager and her team at The Mill House can only be described as angels. My mother moved to The Mill House when already in the very advanced stages of Alzheimer's and her needs were complex and demanding. The care that she received was exemplary, despite the challenges of COVID 19 and Mum's severe condition. Sadly, Mum deteriorated and passed away in July, having spent just 5 months at The Mill House. My family and I witnessed the most genuine, loving care for Mum in her final days, allowing her to pass with great dignity. The sheer level of compassion from all of the staff, carers and managers, towards Mum and the family, was astounding, with members of staff working late/beginning early just to ensure that Mum had the care that she required - my family and I cannot begin to express our gratitude. I honestly cannot understand the current CQC rating; in my opinion, this care home is 'Outstanding' in every aspect.
The setting is perfect for my mother’s needs, I’ve observed the excellent care being given to other residents. Their handling of the COVID-19 pandemic has been outstanding.
Thank you Mill House from all our family.
Mum has made some lovely friends among the residents and it’s a joy to see her interacting with them and to know she is happy. When I have to leave it is such a relief to know she is safe and well looked after and I know that if the staff did have any concerns then they would always contact me straight away.
In 2017 it was rated as ‘outstanding’ and those standards haven’t changed in my eyes, so don’t be put off by the current CQC rating.
The latest CQC report does not reflect my nor my wife's experience, and I do take issue with its conclusions, which I consider to be misleading.
My mother is a relatively new resident, but within a matter of weeks, Mum was settled, happy and back to her old self.
The care the staff show is outstanding. The whole atmosphere of The Mill House is happy, friendly and loving, and it's comforting to know Mum is in such a nice environment.
If anyone is looking for a #1 home for their loved one look no further - this is the place!
I cannot praise The Mill House highly enough for the care and welfare of my mother. She is always happy when we visit and is clearly content in her surroundings. All of the staff that I have met are professional and cheery, whatever time of the week I visit. In addition, I am always informed of any changes/concerns they may have concerning my mother. This is the second care home that she has been in and I can honestly say that we have found the perfect place for her.
The care home has freshly made food daily with the addition of morning and afternoon drinks and snacks. They provide a variety of daily activities for the residents to take part in, and all this is provided within a clean and safe environment.
Highly recommend for total peace of mind in care and support.
I am highly surprised by the rating of Requires Improvement but that perhaps says more about the CQC than the home. Mill House is a wonderful environment for its residents. Also, it is in a lovely setting in rural Worcestershire. The staff are marvelous, engaged and informative and the home feels safe and accommodating. I think what impresses me most about the home is that they care for the family of the residents as much as the residents themselves. For example, upon birthdays and anniversaries, the staff always go the extra mile to make it an occasion. The other thing that impresses me is the quality of communication with the family. I am always kept up to date with all things affecting my mother-in-law. I cannot speak highly enough of Mill House and what is really great is that I feel I can trust its staff and rest easy that knowing she is cared for even when we are not about.
My mother has recently moved to Mill House. Having advanced Alzheimer's while still being fully mobile, we had struggled to find a care home that would accept her. Mill House welcomed her into their home in an extremely friendly and professional manner. My mother's behaviour is challenging at times but nothing is too much trouble for the staff. The home has been thoughtfully furnished to meet the needs of dementia residents with stimulation and interaction built into everyday life. The staff are extremely caring and very knowledgeable, knowing exactly when to step in and help and when to step back. I cannot rate Mill House highly enough, the whole team are wonderful.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 11 Jun 2026
Residents at The Mill House Care Home were delighted to celebrate a very special milestone recently as Vera marked her 102nd birthday in unforgettable style. When staff asked Vera how...
- 11 May 2026
Families looking for specialist dementia care in Worcestershire can now access new purpose-designed accommodation at The Mill House Care Home in Kington, as the home begins welcoming residents into its...
- 11 May 2026
A family has spoken of their gratitude to a dementia carer at The Mill House Care Home, after seeing their father regain a sense of calm, reassurance and connection they...
There are no upcoming events for The Mill House Care Home.
Awards / Recognitions (1)
- 26 Sep 2025Recipient: The Mill House Care Home
Meet the Team (2)

I started working here in 2012, joining the team as a Care Assistant. The Mill House have supported me with my CQFs and progression throughout my career. I have previously left and worked in other care settings; however, the grass is NOT greener, and I soon missed The Mill House and their family-run values.
I am a bubbly, sociable person who is passionate about making a difference to people and their lives. I am immensely proud of the Home I am part of and the team I work with.

My name is Georgina. I have worked at The Mill House Care home for 14 years. I started working nights while I was at University studying Nursing. I have continued the accent, gaining more qualifications on the way, including a DipHE in Health Studies, a Level 5 in Leadership for Health and Social Care and a Level 3 in Management.
This is my family-run business, and we are passionate about the people who live and work at The Mill House. I’m proud of the staff who work here and believe our ethos and dedication are reflected in the home's environment and the happiness of the people who live here.
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