Ideal Home

Bicton Heath House, Knowsley Drive, Gains Park, Shrewsbury SY3 5DH
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9.6 13 Reviews
  • Ideal Home, Shrewsbury
Ideal Home provides professional and personalised care for older people, as well as specialising in personalised care for EMI and specialist conditions like Alzheimer's and schizophrenia.

The home has been purpose-built to combine a comfortable lifestyle with quality provision, incorporating modern methods and respecting regulatory issues.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Susan Ridgway (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (17)

Parking

  • Please park in the car park immediately in front of the property, not the car park at the side, which does not belong to the home.

Ideal Home Reviews (13)

9.6

Ideal Home has a Review Score of 9.6 (9.563) out of 10, based on 10 reviews in the last 2 years.
Over all time Ideal Home has 13 reviews.

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Total of 13, showing 1-13
Review from Janet H (Friend of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely friendly family atmosphere. No doubt benefiting from being a small home. Your staff are superb. They are really friendly and lovely towards the residents and visitors. Obviously attitudes emenate from above this the management team must be equally good.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

Thank you for your wonderful feedback. Your kind words means a lot to us !

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Review from K H (Daughter of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been here a few years now. Overall she is happy. The home is friendly the staff are always helpful.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

Thank you for your feedback. We're glad to hear that your mum is happy and that you've found the home and staff friendly and helpful. We appreciate your trust and will continue working to ensure the best care for your mum.

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Review from D M (Brother of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister transferred to Ideal Home in 2022 and we have been very happy with the care she has received.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

We're so glad to hear that you have been happy with the care your sister has received since her transfer. Your trust and support mean so much to us, and we'll continue to provide the best care possible at all times. Kind regards

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Review from Sarah L (Sister of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has lived at Ideal Home for nearly 20 years.
Many of the staff have been involved with the care of my brother since he arrived at Ideal Home. We regard the staff as members of our family. I have always been made aware of any issues that have risen, and have been especially supported during
the latest admission/discharge from hospital.
It was appreciated when my brother turned 70 years. A room was provided and a delightful buffet for our small group.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

We are deeply touched by your appreciation for the care and support your brother receives at Ideal. Our dedicated team is committed to providing compassionate and tailored care to all residents. Thank you for entrusting us with his care. Kind regards.

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Review from Sean C (Son of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support provided to my mum is excellent. The staff go above and beyond to ensure that the residents have the best possible support.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your mum is happy with us. I'll forward your warm sentiments to our home team.

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Review from Sandra W (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Mum's home excellent, the staff are so lovely and nice. I have no worries over Mum's care and safety. She always looks clean, tidy and comfortable, always smiling.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards.

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Review from Geoffrey M (Son of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be very helpful and they are always concerned about my mother's well-being. She is very tidy and the staff always make sure she is well turned out. She is happy with her home and always states that the food is very good. I know that the care she is given is more than
satisfactory, we have been notified if she is unwell.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

It is a pleasure to care for your mother and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards,
Rahi.

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Review from Peter S (Husband of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Ideal Home, the home is always very clean and tidy and find the staff very helpful when I visit the wife. I always find her clean and tidy, the food they have always looks well presented and the staff are willing to help the wife with her food when needed. The staff let me know when
there is a problem. I always feel she is well looked after in every way. The rooms they have are more than adequate.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

Thank you for sharing your thoughts with us. We are happy to know that your wife is comfortable and satisfied with the care provided, our team's hard work is always to maintain our user's care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards.

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Review from Diane G (Daughter of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Ideal Home, Shrewsbury since October 2023vand she is so happy and settled. The staff are lovely with her. Always offered a cup of tea or coffee. I feel settled knowing my mum is being well looked after, it's like one big, happy family there.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your mum is at ease with us. I'll forward your warm sentiments to our home team.

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Review from Julie D (Daughter-in-law of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been her three months, has settled in well and is happy. She is well looked after, clean and tidy, as is her bedroom which is also of a good size, her laundry is also nicely done. The staff are kind and respectful and are able to meet her needs, she has a lovely relationship with
staff. The manager is always readily available, she will address any concerns or questions I have, her door is always open. Mum-in-law is happy, safe and well cared for, so glad she's here.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

We are truly touched by your words. Providing a warm and homely environment for the residents is our utmost priority. We are delighted to hear that she has settled in so well. Thank you for taking the time to share your positive experience with us.
Kind regards,
Rahi.

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Review from L M (Daughter-in-law of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been/is very happy here and has settled very well. We are extremely pleased with her care. He laundry is beautifully done and put away tidily. The home has no 'smell' which shows the cleanliness of the home. Staff are wonderful, very caring and polite. All in all, so glad she is
here.
Reply from Debbie Gregory, Administrator at Ideal Home

Thank you so much for your lovely review, I shall pass this feedback on to the team and we hope that your mother-in-law will continue to be happy with us for many years to come.

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Review from A S (Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love living here. I moved in February 2022.
Reply from Debbie Cooper, Administrator at Ideal Home

Thank you for your comments, we are pleased you are happy here.

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Review from Angela (Sister of Resident) published on 29 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our brother was very happy at Ideal Home, he felt at home, in a friendly, caring, family environment
The staff always had individual time for him and were very caring and attentive, nothing too much trouble.
His bedroom was a good size, clean and well presented. He was encouraged to have his personal
furniture and possessions. His clothes etc freshly laundered.
Family visits welcomed with tea and biscuits offered, staff always available for updates.
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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Ideal Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.563 for Ideal Home is calculated as follows: ( (76 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 119 Ratings = 4.563
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ideal Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 22 Aug 2025

No Current Bed / Place Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

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Sue Ridgway

Job Title: Registered Home Manager Joined: 2024

Sue is a highly experienced and compassionate Registered Care Home Manager who has dedicated over 20 years to the home, previously serving as Deputy Manager before stepping into her current role. Her long-standing commitment has given her a deep understanding of the home, its residents, and the importance of working together as a team to deliver truly person-centred care.


With extensive expertise in supporting older people and those living with dementia, Sue combines professional knowledge with warmth, empathy, and respect. She is passionate about creating a safe, welcoming, and inclusive environment where residents feel valued and supported, and where staff are encouraged to thrive through collaboration and development. Her leadership style is collaborative and supportive, empowering her team to deliver the highest standards of care while also valuing their well-being and professional growth. Sue is deeply committed to creating a safe, inclusive, and homely environment where residents can live meaningful, fulfilling lives.


Sue believes in the power of teamwork to meet the diverse needs of residents and is dedicated to ensuring that every individual receives high-quality, dignified care that enhances their wellbeing and quality of life.

Frequently Asked Questions about Ideal Home

What types of Care is Ideal Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ideal Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Ideal Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ideal Home to the centre of Shrewsbury?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ideal Home to verify any information. View our terms and conditions. Ideal Home has an Enhanced Service - more info.