Woodland Residential Care Home Ltd

Trefonen Road, Morda, Oswestry SY10 9NX
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9.6 37 Reviews
  • Woodland Residential Care Home Ltd, Oswestry
Woodland Residential Care Home is registered to provide accommodation and care to a maximum of 38 older people, some of whom may be living with dementia, down syndrome, head/brain injuries, Parkinson's Disease, speech impairment, stroke and visual impairment.

Staff receive the training they need to support residents effectively and seek residents' consent and people's right to make their own decisions about their own care and treatment.

Residents are supported to ensure they eat and drink enough and have a choice as to where to eat their meals.

People's nutritional needs and any risks associated with these are assessed and reviewed as required.
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Care Provided by Woodland Residential Care Home Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Woodland Residential Care Home Ltd to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Woodland Residential Care Home Ltd to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Woodland Residential Care Home Ltd

Person in Charge

  • Jessica Harvey (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1988
  • Number of floors: 1

Room Information

  • Single Rooms (38)

Visiting

  • Open all day apart from protect meals times 12 - 1 and 4 - 5.

Parking

  • Parking - Front Car Park

Woodland Residential Care Home Ltd Reviews (37)

9.6

Woodland Residential Care Home Ltd has a Review Score of 9.6 (9.561) out of 10, based on 15 reviews in the last 2 years.
Over all time Woodland Residential Care Home Ltd has 37 reviews.

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Total of 37, showing 21-37
Review from Andrew M (Son of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum was at Woodlands care home in Morda Oswestry for 3 years. When my mum arrived from another home, my mum's jewellery was taken from her and put in the safe at Woodlands for safekeeping. My mum passed away on the 7th of September 2022. The manager would not speak to me in person when I went to
Woodlands to collect my mum's stuff. I was not allowed in. I've only just today gone through my mum's boxes and there are certain things missing, my mum's single diamond engagement ring and wedding ring are missing, a 9ct gold heart ring is missing too. Also my mum's cross and chain 9ct gold are missing too. I've tried to leave a review but seem to be blocked.
Reply from Jessica Harvey, Care Manager at Woodland Residential Care Home Ltd
We are sorry that you feel your overall experience at Woodland was not good. When a resident comes to Woodland we have a strict policy in place with regard to resident possessions that we hold. An…read more
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Review from Lynda S (Daughter of Resident) published on 5 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad has been living in Woodland for the past three months. He has only ever been cared for with compassion and professionalism. It is very clear that all the staff are well trained and proficient in their roles, but most importantly, everyone cares about their charges - they are not just doing a
job.
The accommodation is clean and spacious, and we are kept informed of any changes involving Dad’s health.
Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd
Thank you for your review. We could not do our jobs without the support from families, so we thank you also. We are always here to help and assist in any way possible.
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Review from Elizabeth C (Daughter of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first to the last day of my mum's time at Woodland, every member of staff treated her with such care and dignity. She was always immaculately dressed and clean. I know she enjoyed the lovely food and the daily activities. Her room and ensuite were lovely, homely and spotless. I was kept really
well informed of how my mum was especially as Covid restrictions prevented me from visiting as often as I wanted. Her last days were peaceful, dignified and full of compassion for her and me.
Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd
Thank you so much for your kind words, we aim to provide a high standard of care for both residents and their families and are happy that you felt the way you did.
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Review from Keith D (Next of Kin) published on 30 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been a resident at Woodland Residential Care Home for a few years now, and from the outset, the staff have consistently exceeded our expectations.
Mum has many issues that present challenges to her care and yet, every day, she feels safe and loved in a happy and comfortable environment.

We commend the whole team at Woodlands. Nothing has ever been too much trouble and knowing Mum is in such capable hands has gone a long way to helping the family come to terms with Mum's condition.
Thank you, Woodland. Not just for the exceptional job you do every day in the care home, but for the unseen work you have done in supporting the family through such difficult times.
I cannot recommend Woodland Residential Care Home highly enough. This is where the bar is set. This is where you find real, genuine care, in a care home. Superb.
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Review from Graham H (Nephew of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Woodlands are absolutely wonderful, kind, caring, attentive to the needs of their residents and create a wonderful, homely, family environment. Regular activities keep residents engaged and active. The activities include making gifts, games, baking, crafts, gardening and other domestic
skills. Numerous photos and videos are posted on social media, along with frequent live video chats. Woodland's has a strong management team which is well led by the manager, who has gone above and beyond Government advice in order to keep our loved ones safe, happy and healthy. I feel extremely comforted knowing that my family member is in the excellent care of the Woodlands team in these very difficult times. During her stay, my relative has always indicated how happy she is at Woodlands and is well looked after. I would like to say a big heartfelt thank you to the whole team for all you do. To families looking for a residential care home in these times of covid, I would not hesitate to recommend Woodland.
Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd
Thank you for your kind words and we are also grateful for all your support too. We are here, not only for the wonderful residents we look after but are here for their family members too.
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Review from Helen L (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy living in Woodland and the staff are like another family for her, offering a loving, caring and safe environment. Staff show that they know her well and respond well to her needs and wishes. Mum's speech is limited now, due to dementia and she is partially sighted but staff find creative
ways to offer her stimulation and activities in which she can engage. During the ongoing covid pandemic, staff have gone above and beyond in the care they offer and we have appreciated the photos and videos they have sent of Mum as her condition makes her unable to cope with phone or video calls with us. We appreciate all that the staff do for Mum.
Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd
Thank you for your kind words. Woodland is one big family and we do our very best to provide person-centred care. Your mom, along with all the residents, are very special and we are here for you too.
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Review from Jill D (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Woodland Residential Home for three years and has received wonderful care. All the staff are very professional, positive and caring. During the pandemic, we have not been able to return to the UK to see Mum, and the staff very kindly arranged video calls so that we are able to see her.
These calls have enabled Mum to meet her great-granddaughter, which has been a wonderful tonic for her, and a great joy for us during these very difficult times. The staff regularly arrange activities for all to partake in and share lots of photos and videos on their Facebook page, which is lovely for families to see. They also have a lovely garden where Mum spends a lot of her time, in the summer. Woodland is like a big family where everyone is made to feel special; something they all deserve.
Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd
Woodland is like a big family and we like to promote as much independence as possible and for them to make their own choices. Thank you for your kind words and we appreciate this, as times are harder…read more
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Review from Vou N (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for at least 6 years now. She was very thin and anxious when she arrived - due to ill health, but she has blossomed in the home, put on weight and takes part in the care home activities. I regularly get photos showing me what she is up to. She has made friends with
other residents and staff. I am not able to visit but am not worried as she is well cared for by the excellent staff in the home. They have time to listen to me and her. I ring her once a week and she is bursting to tell me her news.
Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd
Thank you for your kind words, we appreciate your support. It is vital to get feed back from families so we can continue to improve our services provided. The activities here are outstanding and we…read more
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Review from Lindsey G (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at the Woodlands for the last 14 months and my sister and I are more than happy with the loving care she receives there. I visit Mum daily, COVID restrictions allowing and each day, I am welcomed by the exceptional members of staff who make the care home such a homely, happy
place to be. All of the staff from the carers to the cleaners, kitchen staff and maintenance man, go above and beyond to make the Woodlands such a lovely care home. There are always lots of activities organised for the residents from baking to gardening, colouring and crafts. The meals are freshly cooked and any preferences catered for by the fantastic cooks. The care given at the Woodlands is excellent and it is so reassuring to know that Mum has such dedicated Carers looking after her 24 hours a day. We are very glad that we found the Woodlands for our lovely Mum.
Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd
Thank you - it's a pleasure to have your mom with us and to have the support from yourselves too, helping us improve our care at all times. Woodland is like a big family full of love and warmth. Staff…read more
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Review from Ann H (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodlands care home has been looking after my mother, who is 100 this year, for about two years and all staff have been amazing with their care towards Mum, especially at this difficult Covid time. Mum is very happy and comfortable with all the staff and is always complimentary about their care towards
her. She always praises the quality of the food that is presented to her. Pre Covid 2019, on a return journey after a day out with my family, as we turned onto the drive of the Woodlands, Mum's comments were “Home sweet home.” I can’t think of any better praise for the home and all the staff. My two brothers and I are so grateful that we chose The Woodlands for my Mum's care.
Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd
Thank you for your lovely words, it is a pleasure having your mom here with us and know how hard it is for families and residents not having the contact like they use too before Covid, but we want to…read more
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Review from Tina S (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum resides at Woodland Care Home and she is very well looked after. The staff are always friendly and happy and all Mum's needs are met. The home has a lovely feel about it and is really a home from home. The team there provide wonderful food, entertainment and hobbies, clean and tidy rooms and
above all, the best care.
Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd
We aim to provide the best care possible but couldn’t do it without all the overwhelming support we have of families. A big thank you to you all.
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Review from Caron B (Daughter of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been a resident of Woodlands Residential Home since November 2019 and has been very happy and settled there since the day she arrived. The level of care and attention she has received from the wonderful staff has been truly outstanding. At this most difficult and stressful time, it has
meant the world to our family that she is in the very best hands. The staff have gone above and beyond to make our mother feel loved, cared for, safe and secure.
Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd
Thank you for your kind words and understanding. We understand how hard it has been and still is not being able to meet face to face with your loved ones and our hearts go out to all. Our main aim is…read more
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Review from Louis D (Grandson of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been in Woodlands for the last three years, and she has been looked after wonderfully. Although I live abroad, Nan’s carers go the extra mile and organise video calls every week, which is so much more than a normal phone call. This has enabled Nan to see her great-granddaughter growing
up (as we have not been able to travel due to the pandemic), and we love seeing her face during the calls. We even got to have a chat on Christmas Day, which was so special. We are kept up to date regularly with photos and videos and also through their Facebook page. You can really tell that Nan is so well looked after and entertained with all the activities and celebrations of birthdays, etc that are organised for the residents. Although Nan’s health is not as good as it could be, it is so reassuring to know the staff are so caring and look after her so well.
Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd
We are glad to help maintain that really important connection between families as much as we can and will continue to do so. Thank you for your feedback as it's important to help us maintain our…read more
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Review from Jude E (Daughter of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Woodlands for 12-months. He is treated with respect and dignity and is extremely well looked after. His food preferences are taken into consideration, and the cook is wonderful making celebration and birthday cakes/parties.
It has been exceptionally challenging for us as
a family as no sooner had Dad moved in, then Covid restrictions were put in place. I have been so impressed by the safety measures implemented swiftly by the manager prioritising residents and staff safety. (She even cut Dad's hair when the hairdresser wasn’t able to visit!). It doesn’t seem fair to mention individual members of staff, as they are all excellent, however, we are extremely grateful to the lady who organises activities. She creates a fun environment and encourages everyone to participate. Dad is very competitive and loves all the games. She is also fabulous FaceTiming us regularly allowing us to stay in touch with Dad, it is so important during lockdown to have this reassurance.
Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd
It is a great pleasure in having your dad here too with us. We aim to provide a high standard of care meeting individual needs and could not do it without our dedicated staff. It is important to us…read more
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Review from Bryn J (Son of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Woodland caters well for my mother. She is always treated with respect by the staff. As we live at a distance from my mother, it was good to have the reassurance that she would be able to live a safe, protected life.
Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd
Thank you for your lovely words and rest assured that if you have any concerns, you can raise them with us and we will do our best to solve them. We strongly believe with the input of families our…read more
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Review from Ann B (Daughter of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Woodlands Residential Care Home for approximately eighteen months, and the loving care she receives is second to none. They have a first-class entertainment programme, and excellent all-round facilities to make all the residents feel at home. Family is the way Mum regards all the
staff, and they reciprocate her feelings. I could not happier with her care.
Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd
Thank you for your kind words, Woodland is a big family for all residents and staff and we think its important to make this feel like home and not just a setting. The staff are dedicated and work…read more
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Review from Patricia W (Daughter of Resident) published on 2 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in the Woodland Residential Care Home for 7 months, and his needs have been catered for wonderfully from the very beginning. Dad has a lovely bright warm, airy room, which looks out onto the gardens that surround the property. Each day I feel reassured that all of Dad’s needs are met,
which is down to a team of dedicated professional carers that look after Dad’s safety and welfare 24 hours a day. The food at the home is extremely good, and Dad's preferences catered for. It is always very clean. There are activities each day, outings when possible, and lovely parties arranged at different times of the year. Reassuringly, the owner and his partner live on the premises and are involved in the running of the home. All of the staff are dedicated, kind, caring and professional, and I am always reassured by the fact that any concerns would always be dealt with. The Woodland Residential Care home has a special, unique quality and I feel lucky to have found it for my Dad.
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Current Review Score: 9.6 (9.561)

Overview of Review Score

The Review Score of 9.6 (9.561) out of 10 for Woodland Residential Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.561 for Woodland Residential Care Home Ltd is calculated as follows: ( (108 Excellents x 5) + (55 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 173 Ratings = 4.561
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodland Residential Care Home Ltd is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Emma-Jane

Emma-Jane Roberts

Job Title: Deputy Manager Joined: 2018

Hello, My Name is Emma Roberts.


I have worked at Woodland for 6 years, I started as A Junior Staff member and then became a Senior. I have now been promoted to Deputy Manager I take Great Pride in my Job Role. I am extremely proud of Woodland.

No image found

Jessica Harvey

Job Title: Manager Joined: 2016

Hello, my name is Jessica I am the Manager at Woodland.


I started Work at Woodland in 2016 I started as A Junior Member and Then became a Senior, I went on the Deputy Manager Shortly After Being Promoted To Manager of Woodland, I am Extremely Proud Of Woodland Ensuring That Woodland is a Safe and Caring Environment For Residents and Staff Welcoming New Residents Helping Them and their Family Settle Into The Woodland Community.

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