Dove House, Ashbourne, Staffordshire
Dove House, Ashbourne, Staffordshire
Dove House, Ashbourne, Staffordshire

Dove House is a converted Victorian residence, situated in picturesque countryside, where adults with care needs can achieve a relaxing and satisfying lifestyle assisted by a skilled team and personalised provision.

The focus is on a friendly and home-from-home atmosphere, whether for residential or nursing requirements, or specialist needs like dementia, mental health and physical disability.

Within a property of charm and character, clients have their personal preferences respected and access to a secure garden and conservatory.

Group: Midland Healthcare Ltd

Person in charge: Monica Taylor (Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Residents aged 65 years and over. Ages 50+.

Single Rooms: 38

Shared Rooms: 2

Rooms with ensuite WC: 20

Weekly Charges Guide: Personal Care Single from £395 , Personal Care Shared (per person) from £395

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Dove House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Dove House has a Review Score of 8.6 (8.625)

The Review Score of 8.6 (maximum of 10) for Dove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Dove House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.768 for Dove House is calculated as follows: ( (76 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 95 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.857 Points relating to the number of positive Reviews for Dove House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.4 Target = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dove House?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dove House

  • Daughter of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

This is a very caring home. The manager and the staff put residents first every time which is so important. Any concerns I have are dealt with immediately to make sure I am completely at ease and I'm sure I would not have the care for my husband anywhere else to the high standard he currently receives. I could not fault the manager or the staff and feel my husband, who has dementia, is in the best possible place. It's a beautiful place in equally beautiful surroundings. There are lots of trees and wildlife for him to see and hear - it's wonderful. The food is great, I've been there at mealtimes and there is always a choice of good wholesome food. Of course, if it were an ideal world, I would be at home with my husband but unfortunately, he needs more care than I can provide for him at home. Dove House really is a special place.

How likely would you be to recommend Dove House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have got my nana and my uncle in this care home and I cannot rate the care given to them enough. I would highly rate the home and the care given to my relatives. Nothing is too much trouble, the carers are all brilliant. My nana is quite a picky eater and the chefs in the home are really good. The manager will go above and beyond to make sure her residents are all looked after and kept well.

How likely would you be to recommend Dove House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

The staff are very caring and explained everything about mums care, kept me informed. Thanks to all the staff for looking after mum. They talk to all the residents having a laugh and sing a long, plenty of drinks coming round for residents and visitors.

How likely would you be to recommend Dove House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father was at Dove House from April 2014 until his death in October 2015. Dad was treated with kindness, care and respect by all the staff at Dove House, and his wishes were respected. When Dad became bedridden from July 2015 until his death, his care could not have been better. The staff always kept us informed of how Dad was, how he was eating and drinking, and always telephoned to let us know if they had to call out the Doctor or District Nurse. We were always made welcome, and they were very caring and supportive to the whole family when Dad was so ill.

We are glad that Dad was at Dove House when in last few months - on his last visit to a local hospital he was in for only 28 hours but because he had been kept on a hard bed he developed a bed sore - something that had not happened all the time he was at Dove House.

Our local GP, who also cared for residents at the home had told us that whenever he had asked for anything to be done for a resident it was done straight away.

It was a very sad time for Dad and all the family when Dad could no longer be cared for at home, but we knew he was in good hands at Dove House.

How likely would you be to recommend Dove House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My family and I feel very fortunate to have mum cared for in Dove House, Sudbury. The staff are very efficient and are kind, caring, happy and respectful. There is always an atmosphere of friendliness and well-being at Dove House. The home itself had a warm, caring and happy atmosphere and nothing ever seems to be too much trouble for the staff. There is just the right degree of encouragement to get the residents to join in without forcing them if they are not feeling up to it.
We cannot praise highly enough everyone who contributes to make Dove House a place where we know mum is so happy and secure. She feels the staff are extended members of her family. It is just so great to see mum so happy and relaxed. It is important to have a homely, friendly and secure atmosphere - and this is certainly how Dove House feels.

How likely would you be to recommend Dove House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am amazed at the service and support my mother has received from the manager and staff of this home. It's a very difficult time for family when you have to place your mother into care but those worries and fears are completely gone. I cannot believe that my mother, who was always fiercely independent and still is, is happier than she has been for a long time and regards the staff as an extension of her family. Nothing is too much trouble and the manager is adamant that if we have any fears or worries about anything, that we talk to her. Brilliant home in a lovely environment - what more could you ask for? I can't recommend this place enough

How likely would you be to recommend Dove House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my mother receives here is amazing, she is looked after by kind, caring, compassionate and professional staff. The home is spotlessly clean, warm, bright and cheerful. The food is very good and there's always a choice. Staff are wonderful, very approachable and always have time for me whenever I visit. The Manager has the best interests of the residents at heart and organises activities and fund raising events for the benefit of residents. There is always a sense of calm in Dove House and all residents present well - maintaining dignity is at the forefront of all care.

How likely would you be to recommend Dove House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mum was in Dove House for 7 years and the care the staff provided was very good, the home was warm and fresh, the meals were very tasty as I have had dinner and tea with mum. You can go any time to see your family member. It is a big decision for families to put the care of a loved one in a home but mum was very happy and safe there.

How likely would you be to recommend Dove House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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