What types of Care is Nethermoor House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Nethermoor House have?

There are 15 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Nethermoor House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nethermoor House to the centre of Rugeley?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Nethermoor House care home, 131 Chaseley Road, Etching Hill, Rugeley, Staffordshire WS15 2LQ

Review from Wendy J (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report

Overall Experience

Nethermoor really does have a homely feel. The building is old, probably listed, and so the facilities aren't very modern, but the staff do their best to brighten the place up with decorations for every season.

Before she arrived, Mum was in a newly built care home for respite care; it was huge,

and she was like a fish out of water. When she moved to Nethermoor, all the staff were so friendly and caring. They understood she needed to be involved and made sure she had plenty to keep her occupied. After 18 months, Mum is part of the furniture. She has friends, and all the care staff know her by name. There are regular activities, crafts, games and live entertainment. There's also a lovely summer fete for staff, residents and everyone's families.

The garden is amazing, but sadly, most residents can't make use of it due to access issues. Some sort of path or patio would be fabulous. Trips out are very rare.

Reply from Katy Ford, Home Manager at Nethermoor HouseThank you so much for taking the time to share your review. We're delighted to hear that Nethermoor House feels like home for your mum and that she has settled in so well. Your kind words about our staff and community events mean a great deal to us, and we're very grateful for your feedback. We also recognise your comments about trips out and appreciate you raising this with us. Feedback like yours is invaluable in helping us reflect and improve, and we're grateful that you took the time to share it.

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Review from Justine W (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report

Overall Experience

The care given to our dad was outstanding throughout his time at Nethermoor House. Every single member of staff treated him with kindness, respect and humility. They got to know him so well and he was well looked after and enjoyed the activities that were organised. We received regular updates about

health and the monthly newsletters were appreciated. He was very happy there and that meant the world to us. We couldn't recommend this care home enough.

Reply from Katy Ford, Home Manager at Nethermoor HouseThank you so much for your kind and thoughtful review. We are truly grateful for your lovely words and for taking the time to share your experience. We're also pleased that the updates and newsletters were helpful. Thank you again for your recommendation - it really does mean the world to us.

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Review from Margaret P (Sister of Resident) published on 24 December 2025 Submitted via Website • Report

Overall Experience

In the three years my brother has been in the home I have never had cause for any complaint. I think the staff do a really good job in very difficult circumstances. I have always seen residents treated with kindness. My brother can be cantankerous as I'm sure many elderly people there can be but he

has had very few grumbles. My family are grateful for the care that he is given.

Reply from Katy Ford, Home Manager at Nethermoor HouseThank you so very much for sharing this heartfelt review. Your brother is a pleasure to care for and we're deeply grateful for your trust, we're grateful to be part of his journey.

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Review from Alison W (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report

Overall Experience

Mom has been living here for nearly 2 years. She settled in quite quickly and tells anyone who asks that they look after her well, and that the food is very good. Mom has dementia, so her remarks cannot always be relied upon for accuracy, but she is doing better than I expected when she first moved

in, and far better that she was when she lived alone.

Reply from Katy Ford, Home Manager at Nethermoor HouseThank you so much for your kind and thoughtful words. It truly means a lot to us to hear that your mom feels cared for and comfortable here, we're grateful to be part of her journey.

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Review from J C (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

My mum is happy that's the main thing.
It's a shame trips out are no longer offered either with a charge or from funding raised at events.
The car park and driveway could do with repairing.
The cheerful atmosphere seems to be very low at the minute

Reply from Katy Ford, Home Manager at Nethermoor HouseThank you for taking the time to leave a review. We're really pleased to hear that your mum is happy - that's the most important thing to us. We appreciate your honest feedback about trips, facilities, and the overall atmosphere. Your suggestions help us understand where improvements can be made, and we're always looking for ways to improve the experience for everyone. Thank you again for sharing your thoughts and for your continued support

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Review from Dawn M (Daughter of Resident) published on 10 May 2023 Submitted via Website • Report

Overall Experience

My Mum has been a resident for more than two years now. During that time she has been looked after with professionalism, care and respect for my Mum's condition which at times must be very trying.
All of the staff and management I have encountered are welcoming and happy to discuss any queries I might

have.
The freshly prepared nutritious food offered by the kitchen staff is impressive. When I am visiting on a Sunday the smell of the lovely roast dinner makes me want to move in!
Mum loves being a resident here (on a good day of course). Let us hope that she has many many more days of being looked after by such a group of caring people. Thank you all.

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Review from Glenda P (Daughter-in-law of Resident) published on 7 May 2023 Submitted via Website • Report

Overall Experience

My mother-in-law has been here for 4 years now. The new manager has changed a lot in the home and is so easy to talk to. My mother-in-law is happy and well looked after. Nurses are friendly and caring. Two nurses in particular are extremely dedicated. The staff member in the office is helpful and the

office and helps with anything you need answering. The cheese and wine evening was very enjoyable and the manager had a list of things being done in the home for residents. The cheese and wine evening brought relatives together after covid and residents back together. Residents enjoyed it holding their glasses up and saying cheers. So many new nurses, all very good and caring. Just the right amount of residents so get more one-to-one from staff. Lovely home. Thanks to the manager office staff and everyone for looking after her.

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Review from Carol S (Daughter of Resident) published on 6 May 2023 Submitted via Website • Report

Overall Experience

My mother has been living at Nethermoor House for the last two years.
I and my sisters have peace of mind knowing she is safe and well looked after, our mother who has vascular dementia often says she is very lucky to be there and how wonderful the staff are, I couldn't say about the food I only know

if you visit before lunch it always smells very nice whilst being cooked.
The staff have coped very well with all the restrictions surrounding covid and have been quick to lock down with outbreaks.
I can honestly say that I would and have recommended Nethermoor House to quite a few people, it was hard handing over the care of our mother after looking after her since our dad passed but I can honestly say she couldn't be anywhere better. A heartfelt thank you to everyone for treating our Mother with dignity and respect your all Angels

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Review from Julie B (Daughter of Resident) published on 5 May 2023 Submitted via Website • Report

Overall Experience

Nethermoor House have looked after my Mum now for 2 years. I have the utmost respect for all that work there, they are all very caring people who understand each and every residents particular necessities. The home work very closely with Family members and include them as much as possible so the residents

know that input from family members count. I don't have a bad word for anything where Nethermoor House is concerned, I would highly recommend this home to anyone.

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Review from Lisa D (Daughter of Resident) published on 3 February 2021 Submitted via Website • Report

Overall Experience

The staff at Nethermoor House are brilliant.
In these challenging times over the last 10 months, they have been second to none with the running of the home and keeping COVID at bay. Even when it did happen they were professional throughout.
The home is clean, the residents well looked after and the

relatives are informed and asked about and included in anything that is relevant.
I would not hesitate, and in fact, have on a couple of occasions, recommended the home to possible future residents.

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Review from Paul B (Son of Resident) published on 3 February 2021 Submitted via Website • Report

Overall Experience

My mother has been a resident at Nethermoor House care home for 5 years and is now in her vintage years (92 years old). The staff, in particular with these trying times, do their utmost to ensure the safety and well being of the residents. My mom often tells me she is happy there. I was particularly

impressed by how swiftly the home initiated lockdown to help keep Covid at bay, l feel anywhere else and my mom might not be so lucky. The home itself is in beautiful countryside surroundings and residents are able to enjoy being outside weather permitting.