Care Homes Owned by Friendly Care Group

Thank you for everything you do for Mom.

My only moan is its a nightmare to get in and out at time. I.E after 4pm.

There is always a warm welcome from friendly staff and the home is spotlessly clean & very well maintained, I would highly recommend.

Absolutely outstanding care and each and everyone of the staff go above and behond expectation.

This Care home Went above and beyond, nothing to much trouble all Staff and Managers are so thoughtful and Caring to the resident and the Family. All I can say they are all fabulous 100%

Thank you to all staff

Another issue was the business practice of forfeiting one months fees in lieu of a months notice ,regardless of circumstances. Although condition was set out in the contract, during times of stress and or emergencies one is not able to take in everything.

My dad is in one of your homes, it's the Princess Lodge in Tipton. My concern is that when things get hot, there isn't any air con, and the staff struggle to cope with the conditions, and I've heard that some of the nurses leave, because they find it hard to keep up with the workload.

Well done your a wonderful team and we thankyou you all from the bottom of our hearts

Mom has been a resident at The Willows since August 24. She is very happy there, particularly enjoying the regular trips out to the local shops and cafe's and enjoying other events that the staff organise on a frequent basis. The food is of really good quality and Mom is always well fed. The staff are very friendly and sociable as well as professionally delivering on all required care needs.

I have found the Willows to be an amazing place, a home of warmth and comfort with an incredibly friendly ethos. The staff are awesome in every way possible. They make it their mission to make sure every person there is happy and comfortable. They're communicating all the time with everyone and it feels like home. Every whim is catered for and everyone is made to feel worthwhile and valued. Visitors are welcomed and the conversation flows easily between all staff, residents and friends. Staff are knowledgeable, respectful and supportive. The home itself is very clean and smells good. The activity co-ordinators are excellent, always something to do to keep the mind active and somewhere to go.

Do not put your family members here unless they don't need a lot of care. My mom was here for nearly 3 years and from my visits, she had no drinks available, when i asked they always made an excuse. Her room was always stocked with incontinence pads of which several packets would be open and over the floor. Personal items were damaged & clothes went missing. Staff were forever in the restaurant together chatting / on phones. She had numerous falls causing bruising and hospital visits. The last fall which caused bruising all down 1 side of face & neck and hospital in November 2025 was when the home refused to have her back and didn't even get the offer of their sister home which was supposed to be more focused for dementia clients. When I collected my moms belongings, there was no help off anyone and on a return visit the manager never even looked or spoke to me. There was only 1 person who worked there who said that they had failed my mom in their care.

My wife's stay was just over a week, but even so, the kindness and care shown could not be faulted. Even as visitors, we were treated so sympathetically to the extent that our final vigil refreshments were provided. Regarding the option, the facilities, activities, and value for money did not apply. However, it was obvious from the notice boards that facilities and activities were well catered for.

All staff were attentive, professional and friendly.

Kindness and professionalism was appreciated during his stay and when he died.

Thank you to all the staff .

My nan has stayed here for respite. I highly recommend this care home to anyone looking for respite or permanent care. Everyone from the manager to the maintenance man are very welcoming, caring and very helpful.

Thank you.

This care home is exceptional. After looking at many care homes in Shropshire this one stood out for us. Exceptionally clean with beautiful gardens which residents use in the warm weather. The staff are very friendly, approachable and empathetic. My mother is extremely happy here, always laughing and having a smile on her face when we visit. There are lots of daily activities that keep the residents happy which my mother really enjoys. There is a cinema and a hairdressing room which are excellent. The food is amazing and the kitchen staff and chef always cater for her needs. Highly recommended.

We now feel we are able to go away for a few days safe in the knowledge that my MIL is safe and well cared for.