Netherwood Residential Care Home

Haughton Road, Shifnal TF11 8DG
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9.8 41 Reviews
  • Netherwood Residential Care Home, Shifnal
Netherwood is a well established care home situated on the edge of Shifnal village and is part of the family run friendly care group of homes.

Netherwood enjoys a prime location with delightful views over surrounding fields and woodland and benefits from a large garden with mature trees, plants and flower beds.

It has an excellent team of experienced and dedicated care staff who ensure that all its residents receive the best possible care within a friendly environment.

Person-centred care is its priority and it is able to offer the support with daily activities to suit its residents needs and encourage social interaction.

Its care team allows its working owners to concentrate on the entertainment, quality and improvement aspects of the home.

It offers residential and dementia care packages for long term, respite and also day care for elderly people.
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Care Provided by Netherwood Residential Care Home

Type of Service

    Residential Home
  • For a maximum of 54 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

All fees are subject to an initial assessment so that an individual care package can be prepared

Contact Netherwood Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Netherwood Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Katy Ford (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (7)

Visiting

  • Open 24 hours however management are usually Monday to Friday between 8am and 4pm

Parking

  • Ample parking

Netherwood Residential Care Home Reviews (41)

9.8

Netherwood Residential Care Home has a Review Score of 9.8 (9.770) out of 10, based on 18 reviews in the last 2 years.
Over all time Netherwood Residential Care Home has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Netherwood Residential Care Home
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Total of 41, showing 1-20
Review from Nikki D (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been at Netherwood for a week. In that week the whole team have been brilliant! From nurse visits to eye tests, they have given her a full MOT whilst showing her gentle kindness and care that she needs.
As a daughter, you worry constantly, but I've had daily calls with updates from members
of the care team - they are all upbeat and compassionate..
the place itself is positive and vibrant, every member of staff regardless of their role is friendly and approachable.
It's only been a week, but Netherwood has already exceeded any expectations.
Thank you.
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Review from S B (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is exceptional. After looking at many care homes in Shropshire this one stood out for us. Exceptionally clean with beautiful gardens which residents use in the warm weather. The staff are very friendly, approachable and empathetic. My mother is extremely happy here, always laughing and
having a smile on her face when we visit. There are lots of daily activities that keep the residents happy which my mother really enjoys. There is a cinema and a hairdressing room which are excellent. The food is amazing and the kitchen staff and chef always cater for her needs. Highly recommended.
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Review from Susan W (Daughter-in-law of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Netherwood for just over 6 months. During that time, we have come to know a lot of the staff and without exception they are all friendly and approachable and a definite positive is that there does not appear to be a significant turnover in staff.
All the staff
know the residents as individuals and treat them accordingly with dignity and respect. The rooms and shared areas are clean and well maintained. We have not actually sampled the food, but the menus appear varied and drink and snacks are provided on a regular basis throughout the day.
Any issues are listened to and dealt with by the appropriate member of staff albeit care staff or management/admin. Any delays are usually outside their control eg waiting for appointments with the appropriate NHS professional.
We now feel we are able to go away for a few days safe in the knowledge that my MIL is safe and well cared for.
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Review from David W (Son of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting, a few care homes for my mom we chose Netherwood. It was apparent from our visit, the surroundings, accommodation and facilities would suit mom and the staff provided the care residents needed.
After several months residency our initial thoughts about Netherwood have been reinforced
from the manager to the maintenance team. We visit mom regularly, staff are always friendly, cheerful and attentive to the resident's needs. The management are always approachable and willing to speak to you keeping you informed regarding health issues etc. The care staff are friendly and caring towards individual residents, conversing and addressing each resident by name.
The kitchen staff provide a varied menu, catering for individual needs. Rooms are clean and tidy, the laundry is washed and returned to the residents' rooms regularly. Clothes can appear in the wrong room. Residents items can go missing but every effort is made to try and find them.
I would recommend Netherwood Care Home
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Review from Mark S (Son of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 18months. Overall care and facilities are excellent. Care is very much personalised to each resident's needs. The staff are long term employees - you always see familiar faces. The management team responded quickly and flexibly to a recent request to host an online mental
capacity assessment in relation to selling Mum's former home. They accommodated the request at very short notice while remaining professional.
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Review from A W (Niece of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Netherwood management were very quick to respond to an urgent need in accommodating my Aunt when hospital wanted a quick discharge.
All my Aunts needs were assessed quickly and her transfer to the care home facilitated
efficiently and also helpful to the family to ensure this stressful process was
conducted professionally.
The staff have been brilliant in helping my aunt to get used to her new surroundings which is crucial in helping her to settle.
Early days I know but we are comforted that she is in a safe, warm, comfortable place being looked after and cared for.
The staff and management are very friendly and a seemingly nothing is too much trouble attitude.
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Review from Steven D (Son-in-law of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Netherwood is clean throughout and the rooms are spacious and welcoming. All the staff are pleasant and helpful and keep you fully informed and many of the staff go the extra mile. The quality of care is first class and the residents are treated excellently and cannot speak highly enough of the care
home in general. There are always different activities and entertainment to keep residents who want to partake occupied and happy.
I can't thank all the staff enough for looking after my father-in-law and the care and respect he was given in his final days.
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Review from Carol J (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are kind,considerate and efficient and i always feel that mom is safe and well looked after, i am aware that not all care homes are as caring as Netherwood,which adds to how pleased we are with the care she receives , mom is physically better than she has been for years.
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Review from Carol M (Daughter of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Netherwood since June and she has settled in well. Physically her mobility has improved massively and she has gained confidence walking with her frame. She eats really well and loves a cooked breakfast. The staff are all hardworking and friendly and nothing is too much trouble.
It's a huge comfort to us knowing Mum is safe especially as we live in Berkshire.
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Review from Carter G (Great-grandson of Resident) published on 6 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited this care home where my great nan lives and was really impressed. The staff are kind and caring, the home is welcoming and clean, and my great nan is well looked after. It's comforting to see how happy, safe, and well supported the residents are. Highly recommend.
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Review from M S (Son of Resident) published on 5 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cant thank the team enuf at netherwood for what thay do for my mom and us . We know she gets the best care and support from all the team there , which in turn gives us a huge sense of relief an peace of mind , knowing that all her needs are met in this warm and caring environment
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Review from Glanville N (Son of Resident) published on 2 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We find the care offered to be of the highest standard,all the staff are friendly and caring.
My mother's health and general well being in our opinion has improved since she arrived
We are sure this is down to the time given to her and involvement with the cares on a daily basis.
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Review from Jo R (Daughter of Resident) published on 2 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy with all the services and care given to Mum. I am informed of any issues immediately and feel very welcome and involved whenever i attend and on first name terms with everyone including other residents.
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Review from D B (Daughter of Resident) published on 26 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Netherwood is a small care home that strives on a daily basis to deliver quality care and support. The staff are friendly and welcoming.; dealing with
difficult challenging situations with patience and humour. The bathing facilities would benefit from updating. I would recommend Netherwood to other
families.
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Review from C G (Grandson of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been at Netherwood Care Home in Shifnal for several years and we honestly couldn't be happier with the care she receives. The staff are incredibly kind, patient and genuinely caring. Nothing is ever too much trouble and they always go the extra mile to make residents feel valued and comfortable.


The

activities are excellent and well thought out, keeping residents engaged and involved, and my nan really enjoys taking part. The food is also brilliant, good quality, well cooked and plenty of choice, which gives us great reassurance.


Netherwood feels warm, welcoming and very well run, but it's the people that truly make the difference. Knowing my nan is safe, happy and so well cared for means everything to our family.


I would highly recommend Netherwood to anyone looking for a care home for a loved one,

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Review from M P (Nephew of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Caring team
Comfortable residence
Good food. Warm
Friendly and helpful staff
Easy communication and contact. Straightforward contract. Caters for varied resident's needs
Unsure about laundry system as some items gone missing
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Review from Claire E (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum moved here in November from another care home which we had many issues with.
Oh, how I wish we had done it sooner!
The level of care is exemplary and it's very obvious that the Manager is very proud of her team and that this is a happy place for both staff and residents alike.
Really could
not find a fault and highly recommend.
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Review from Tara P (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Netherwood is just incredible. We moved my Mum here after a horrific experience at a previous care home so we were understandably very worried.
From our initial phone call we were listened to, reassured and the care for Mum was exceptional. Everyone knew Mum and took the time to chat to her and get
to know her. She was always clean and extremely well cared for.
They got my Mum laughing, smiling and walking again, which we didn't think we would ever see.
Sadly we lost Mum recently but Netherwood were so kind and she was treated with dignity and respect. They also ensured we had everything we needed as well.
I just wish we had moved Mum sooner.
Thank you to everyone, you are all amazing and made Mums last few weeks so happy.
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Review from Valerie D (Respite Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband who has mixed dementia has just been in Netherwood Care Home for a week's respite. I cannot speak highly enough of the staff who are all so caring and understanding it's not easy to leave your loved one in someone else's care, but I had no doubt about leaving my husband at Netherwood from
the way I was greeted on arrival. I left feeling that my husband will be looked after. The whole team are amazing Thank you all so much for looking after him.
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Review from Diane M (Daughter of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been overwhelmed by the care given to my Mum during the time she has been at Netherwood Residential Care Home. Recently she was very ill. The staff were fantastic with her and have nursed her back to health and encouraged her to walk again. Netherwood feels like a home from home. The staff work
very hard to ensure a lovely atmosphere where visitors are made very welcome. I thought I would worry about Mum going into a home but the staff are so caring I have no concerns at all.
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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Netherwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Netherwood Residential Care Home is calculated as follows: ( (177 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 211 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Netherwood Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Netherwood Residential Care Home

What types of Care is Netherwood Residential Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Netherwood Residential Care Home have?

There are 40 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Netherwood Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Netherwood Residential Care Home to the centre of Shifnal?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Netherwood Residential Care Home to verify any information. View our terms and conditions. Netherwood Residential Care Home has an Enhanced Service - more info.