Netherwood Residential Care Home

Haughton Road, Shifnal TF11 8DG
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8.6 29 Reviews
  • Netherwood Residential Care Home, Shifnal
Netherwood is a well established care home situated on the edge of Shifnal village and is part of the family run friendly care group of homes.

Netherwood enjoys a prime location with delightful views over surrounding fields and woodland and benefits from a large garden with mature trees, plants and flower beds.

It has an excellent team of experienced and dedicated care staff who ensure that all its residents receive the best possible care within a friendly environment.

Person-centred care is its priority and it is able to offer the support with daily activities to suit its residents needs and encourage social interaction.

Its care team allows its working owners to concentrate on the entertainment, quality and improvement aspects of the home.

It offers residential and dementia care packages for long term, respite and also day care for elderly people.
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Care Provided by Netherwood Residential Care Home

Type of Service

    Residential Home
  • For a maximum of 54 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

All fees are subject to an initial assessment so that an individual care package can be prepared

Contact Netherwood Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Netherwood Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Katy Ford (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (7)

Visiting

  • Open 24 hours however management are usually Monday to Friday between 8am and 4pm

Parking

  • Ample parking

Netherwood Residential Care Home Reviews (29)

8.6

Netherwood Residential Care Home has a Review Score of 8.6 (8.563) out of 10, based on 5 reviews in the last 2 years.
Over all time Netherwood Residential Care Home has 29 reviews.

Overall Experience
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Date Published
  • 29
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Reviewer Connection to Netherwood Residential Care Home
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Total of 29, showing 21-29
Review from Tracy S (Daughter of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a good care home with lovely staff. However, the night staff let the home down. Cleaning not done at night and my mum's clothes are constantly misplaced at night even though I do all my laundry myself. Cleanliness is not what it used to be, the carpets are not cleaned as they used to be with
incontinent residents! The day staff are kind and treat residents as individuals! The manager and deputy manager are first class but it's a shame that their hands are tied by the owner and they are only allowed to have new furniture in half of the home when it badly needs replacing. The food is all home cooked and is fabulous - good quality and varied menu. Homely feel and nice gardens.
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Review from K F (Granddaughter of Resident) published on 20 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan recently stayed at Netherwood for respite. The home was clean, safe and overall at a high standard. She was welcomed by the staff and treated with dignity and respect, all the staff had a kind nature and was caring to both my Nan and family members. The food that was presented was 5 star and
the activities on offer were fantastic giving her the choice to stay in or go for a coffee at the local cafe. Afternoon entertainment came to do music or exercises with the residents to ensure that they stayed mobile as well as the daily activities. The management team were also kind and supportive and the director was always on hand if needed, he appears to be currently making changes to the building and the interior which is progressing quickly. She can't wait for her next stay. Thank you all, I would definitely recommend this home.
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Review from Victor H (Friend of Resident) published on 6 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home always looks and smells clean and tidy, the staff are very friendly and helpful.
The reception area has photographs of the residents and they are all smiling.
The outdoor area is ideal for the residents with seating areas and patios.
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Review from S P (Son of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The place has the feel, smell (and look!) of a larger than average family house, occupied by many family members. There are a number of linked commutative rooms, including several TV lounges, which can accommodate about 20 people each, so they're largish but not massive, creating a comfortable atmosphere
rather than a cold institutional one. They are very clean and there is no pervasive urine odour. The heating system works! The individual bedroom is spotlessly clean.
The staff are friendly and attentive, I have never heard a voice raised in anger. The gardens are well stocked and maintained and provide an outside space to sit in or walk around and enjoy when the weather allows.
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Review from P J (Grandson of Resident) published on 5 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has recently moved to Netherwood. The staff have made the transition from her own home very comfortable and I couldn't be happier with the way the move has gone. Nothing is too much for the care staff and they have gone above and beyond for my grandmother. The room she is in is wonderful
and the en suite facilities are very useful during the night. The staff seem caring and thoughtful and treat my nan with the utmost respect. The food which I have tried, is excellent. The home is in a lovely setting, very quiet and secluded, within lovely mature grounds unlike the few newer homes we visited when choosing a home for her. I couldn't be happier with choosing Netherwood and I can see that my nan is very happy here too.
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Review from Alan (Son of Resident) published on 5 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring care home, nothing is too much to ask. Always kept up to date with any medicines mom is on. The buildings and decoration is always kept to a very good standard. Overall I have always been happy with the standard of care mom has been given.
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Review from M (Daughter of Resident) published on 23 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been here for a year and has been well looked after. The food here is excellent. My mother and I have always been made to feel very welcome. The staff are very friendly and supportive. Dads room is satisfactory although there is a bad smell at times (maybe drains?) It would be very helpful
if something could be done about the entrance on the road, which is very dangerous to exit in a car. I feel there is a bad accident waiting to happen!
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Review from S H (Daughter of Resident) published on 23 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff here very charming and helpful. They are delightful to my parents and will always go the extra mile with them.
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Review from Catherine (Daughter of Resident) published on 11 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Netherwood for just over 3 months and during this time has been made extremely comfortable, treated like a queen. The staff are excellent, nothing is too much, always a welcome for all visitors. It is so comforting to know mum is safe and being cared for so well. I cannot thank everyone
enough.
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Current Review Score: 8.6 (8.563)

Overview of Review Score

The Review Score of 8.6 (8.563) out of 10 for Netherwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.600 for Netherwood Residential Care Home is calculated as follows: ( (40 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 60 Ratings = 4.6
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.963 Points relating to the number of positive Reviews for Netherwood Residential Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 5 Positive Reviews ÷ 10.8 = 0.463
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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