Netherwood Residential Care Home

We have been overwhelmed by the care given to my Mum during the time she has been at Netherwood Residential Care Home. Recently she was very ill. The staff were fantastic with her and have nursed her back to health and encouraged her to walk again. Netherwood feels like a home from home. The staff work very hard to ensure a lovely atmosphere where visitors are made very welcome. I thought I would worry about Mum going into a home but the staff are so caring I have no concerns at all.

Thank you Netherwood.

All the new rooms are now underfloor heated which is perfect for the elderly, I can talk I’m 72 myself!

Thank you

The home responded very well with the difficult times during covid restrictions.

My mother has been at Netherwood Residential Care Home now for nearly 5 years and is in need of constant care. I consider the level of care first class and following a significant refurbishment, the home is smart and welcoming and extremely comfortable for the residents. Communication is excellent with nothing too much trouble. Ultimately when choosing a place for your loved ones you want somewhere warm, clean, attentive and caring staff, variety of activities, good food, and well managed. Care homes are not cheap but Netherwood ticks all the boxes and is satisfactory value for money.

The care and attention my mum gets from the amazing hardworking, friendly and very caring staff is 10/10. They work so hard with all the residents. It feels like they are all at home and not in a care home. I would definitely say they a very loving, professional and hardworking team and when you chat to the other residents they seem very happy indeed, with the treatment and care they have. They take time to explain what is going on and listen to your concerns, as our mother is poorly at the moment. We couldn't wish for a more friendly and home for home environment for my mum. Thanks very much for all your hard work and making her feel comfortable and loved!

I would recommend Netherwood to anyone looking for a friendly, welcoming home. My mother was very well looked after during her stay at Netherwood. The food was great, and the staff kind, caring and friendly.

High quality of care at Netherwood, my mom was very happy there and expressed how kind and hard-working the staff were, I was always made welcome on my regular visits. Friendly care staff and good communication from senior staff and management.

We find the manager, the staff and home exceptionally good. It is reassuring to find the staff are very experienced, their attention to providing high standards of care in all areas of looking after the physical and well being of all the residents is exceptional. I find the home a breath of fresh air! My mother is being well cared for, the staff have encouraged and supported her, which reflects positively in her overall well-being. It is comforting and reassuring to see Mum happy and well cared for. I have every praise for all their good work.

The rooms at Netherwood are very nice and the communal facilities that have been expended and refurbished recently are excellent. I have always found the staff to be very helpful and I am confident that they look after my aunt with kindness and make every effort to give her as fulfilling a life as possible. She suffers from dementia but is settled and content.

My Mum has been a resident of Netherwood for 2 1/2 years now. It was initially a difficult decision to make but we as a family are confident it was the right decision. Mum has been treated with great care and compassion by all the staff. She is now unable to communicate but the staff talk to her and tell her what is happening in the same way they have always done, with kindness. We are able to visit her anytime, excepting meal times, and the staff are always keen to let us know how she has been doing. When there have been issues relating to her health they have always phoned me to let me know and we have discussed all elements of her care plan to ensure we are fully aware. I have nothing but praise, gratitude and thanks for all staff from the cleaners, cooks, care staff and management.

I struggled with the decision to place my wife in care. I visited several homes and Netherwood was recommended to me by a friend. I visited the home several times and found it to be the best I had seen. I wanted somewhere where I felt my wife would be looked after well. I made the correct decision, I have not regretted it for one moment. The staff are wonderful, they look after their residents as if they were their own relatives. In addition, they have always made me very welcome and have gone out of their way to make me feel confident that all is well with my wife's care. I cannot speak too highly of Netherwood Care Home, I would always recommend it. Also, friends of my wife who have visited her, have commented on how good the home is and how wonderful the staff are. If a better care home can be found, I would like to see it.

This is a good care home with lovely staff. However, the night staff let the home down. Cleaning not done at night and my mum's clothes are constantly misplaced at night even though I do all my laundry myself. Cleanliness is not what it used to be, the carpets are not cleaned as they used to be with incontinent residents! The day staff are kind and treat residents as individuals! The manager and deputy manager are first class but it's a shame that their hands are tied by the owner and they are only allowed to have new furniture in half of the home when it badly needs replacing. The food is all home cooked and is fabulous - good quality and varied menu. Homely feel and nice gardens.

My Nan recently stayed at Netherwood for respite. The home was clean, safe and overall at a high standard. She was welcomed by the staff and treated with dignity and respect, all the staff had a kind nature and was caring to both my Nan and family members. The food that was presented was 5 star and the activities on offer were fantastic giving her the choice to stay in or go for a coffee at the local cafe. Afternoon entertainment came to do music or exercises with the residents to ensure that they stayed mobile as well as the daily activities. The management team were also kind and supportive and the director was always on hand if needed, he appears to be currently making changes to the building and the interior which is progressing quickly. She can't wait for her next stay. Thank you all, I would definitely recommend this home.

The outdoor area is ideal for the residents with seating areas and patios.

The staff are friendly and attentive, I have never heard a voice raised in anger. The gardens are well stocked and maintained and provide an outside space to sit in or walk around and enjoy when the weather allows.

Very caring care home, nothing is too much to ask. Always kept up to date with any medicines mom is on. The buildings and decoration is always kept to a very good standard. Overall I have always been happy with the standard of care mom has been given.

My grandmother has recently moved to Netherwood. The staff have made the transition from her own home very comfortable and I couldn't be happier with the way the move has gone. Nothing is too much for the care staff and they have gone above and beyond for my grandmother. The room she is in is wonderful and the en suite facilities are very useful during the night. The staff seem caring and thoughtful and treat my nan with the utmost respect. The food which I have tried, is excellent. The home is in a lovely setting, very quiet and secluded, within lovely mature grounds unlike the few newer homes we visited when choosing a home for her. I couldn't be happier with choosing Netherwood and I can see that my nan is very happy here too.

My dad has been here for a year and has been well looked after. The food here is excellent. My mother and I have always been made to feel very welcome. The staff are very friendly and supportive. Dads room is satisfactory although there is a bad smell at times (maybe drains?) It would be very helpful if something could be done about the entrance on the road, which is very dangerous to exit in a car. I feel there is a bad accident waiting to happen!