Care Homes Owned by Friendly Care Group in Shropshire

We appreciate that there have been some difficulties and challenges recently. Our comments are not to criticise, there are some lovely aspects to Netherwood. However we feel that the quality of care could be improved.

Another issue was the business practice of forfeiting one months fees in lieu of a months notice ,regardless of circumstances. Although condition was set out in the contract, during times of stress and or emergencies one is not able to take in everything.

Thank you.

This care home is exceptional. After looking at many care homes in Shropshire this one stood out for us. Exceptionally clean with beautiful gardens which residents use in the warm weather. The staff are very friendly, approachable and empathetic. My mother is extremely happy here, always laughing and having a smile on her face when we visit. There are lots of daily activities that keep the residents happy which my mother really enjoys. There is a cinema and a hairdressing room which are excellent. The food is amazing and the kitchen staff and chef always cater for her needs. Highly recommended.

We now feel we are able to go away for a few days safe in the knowledge that my MIL is safe and well cared for.

I would recommend Netherwood Care Home

Mum has been a resident for 18months. Overall care and facilities are excellent. Care is very much personalised to each resident's needs. The staff are long term employees - you always see familiar faces. The management team responded quickly and flexibly to a recent request to host an online mental capacity assessment in relation to selling Mum's former home. They accommodated the request at very short notice while remaining professional.

The staff and management are very friendly and a seemingly nothing is too much trouble attitude.

I can't thank all the staff enough for looking after my father-in-law and the care and respect he was given in his final days.

Staff are kind,considerate and efficient and i always feel that mom is safe and well looked after, i am aware that not all care homes are as caring as Netherwood,which adds to how pleased we are with the care she receives , mom is physically better than she has been for years.

Mum has been at Netherwood since June and she has settled in well. Physically her mobility has improved massively and she has gained confidence walking with her frame. She eats really well and loves a cooked breakfast. The staff are all hardworking and friendly and nothing is too much trouble. It's a huge comfort to us knowing Mum is safe especially as we live in Berkshire.

I visited this care home where my great nan lives and was really impressed. The staff are kind and caring, the home is welcoming and clean, and my great nan is well looked after. It's comforting to see how happy, safe, and well supported the residents are. Highly recommend.

We cant thank the team enuf at netherwood for what thay do for my mom and us . We know she gets the best care and support from all the team there , which in turn gives us a huge sense of relief an peace of mind , knowing that all her needs are met in this warm and caring environment

We are sure this is down to the time given to her and involvement with the cares on a daily basis.

Happy with all the services and care given to Mum. I am informed of any issues immediately and feel very welcome and involved whenever i attend and on first name terms with everyone including other residents.

difficult challenging situations with patience and humour. The bathing facilities would benefit from updating. I would recommend Netherwood to other families.

My nan has been at Netherwood Care Home in Shifnal for several years and we honestly couldn't be happier with the care she receives. The staff are incredibly kind, patient and genuinely caring. Nothing is ever too much trouble and they always go the extra mile to make residents feel valued and comfortable.

The activities are excellent and well thought out, keeping residents engaged and involved, and my nan really enjoys taking part. The food is also brilliant, good quality, well cooked and plenty of choice, which gives us great reassurance.

Netherwood feels warm, welcoming and very well run, but it's the people that truly make the difference. Knowing my nan is safe, happy and so well cared for means everything to our family.

I would highly recommend Netherwood to anyone looking for a care home for a loved one,

Unsure about laundry system as some items gone missing

Really could not find a fault and highly recommend.

Thank you to everyone, you are all amazing and made Mums last few weeks so happy.