Care Homes Owned by Friendly Care Group in West Midlands

My only moan is its a nightmare to get in and out at time. I.E after 4pm.

There is always a warm welcome from friendly staff and the home is spotlessly clean & very well maintained, I would highly recommend.

Absolutely outstanding care and each and everyone of the staff go above and behond expectation.

This Care home Went above and beyond, nothing to much trouble all Staff and Managers are so thoughtful and Caring to the resident and the Family. All I can say they are all fabulous 100%

Thank you to all staff

My dad is in one of your homes, it's the Princess Lodge in Tipton. My concern is that when things get hot, there isn't any air con, and the staff struggle to cope with the conditions, and I've heard that some of the nurses leave, because they find it hard to keep up with the workload.

Do not put your family members here unless they don't need a lot of care. My mom was here for nearly 3 years and from my visits, she had no drinks available, when i asked they always made an excuse. Her room was always stocked with incontinence pads of which several packets would be open and over the floor. Personal items were damaged & clothes went missing. Staff were forever in the restaurant together chatting / on phones. She had numerous falls causing bruising and hospital visits. The last fall which caused bruising all down 1 side of face & neck and hospital in November 2025 was when the home refused to have her back and didn't even get the offer of their sister home which was supposed to be more focused for dementia clients. When I collected my moms belongings, there was no help off anyone and on a return visit the manager never even looked or spoke to me. There was only 1 person who worked there who said that they had failed my mom in their care.

My wife's stay was just over a week, but even so, the kindness and care shown could not be faulted. Even as visitors, we were treated so sympathetically to the extent that our final vigil refreshments were provided. Regarding the option, the facilities, activities, and value for money did not apply. However, it was obvious from the notice boards that facilities and activities were well catered for.

All staff were attentive, professional and friendly.

Kindness and professionalism was appreciated during his stay and when he died.

Thank you to all the staff .

Princess Lodge have been caring for my Mom for almost three years, in which time she has received excellent care. The staff treat the residents like family and go above and beyond to make them feel at home. Since December, my Dad has become a resident thanks to the staff helping to facilitate a transfer from a different care home. He has been made to feel welcome and safe. We chose this home because of the positive experience we previously received with my Mom.

The home was well run by Luanne and always clean and tidy thanks to a great domestic team. Food standards were very good and generally the care provided was also very good. The outstanding feature by far was the activities provided by Beata who was exceptionally hard working organising birthdays and events throughout the year. She went above and beyond not only raising money to support the residents but making their time at Princess Lodge truly enjoyable. I am grateful for her outstanding work ethic and dedication.

The care my mum Dot receives from the lovely staff at princess lodge is amazing. They are so kind and always on hand to help with any queries or concerns you may have. We were really worried about moving my mum into residential care but Julie and the team there have been amazing .

Thank you

My parents have both been residents at Wood Green Nursing home. My mom's been living in there for just over three years and my dad had a short stay a few months ago due to being on end of life. I can't fault the amazing care they provide not only to my parents but all residents. All staff are so compassionate, caring and supportive. They have a good knowledge of my mom's dementia and understand her individual needs. While my dad was on end of life the care was second to none. Constantly checking in on him to ensuring all his needs were met and supporting me through this difficult time. I would not have got through this difficult time without the support from the amazing staff. I will never be able to thank them enough. Wood Green Nursing home is not just a care home it's a real home to all the residents and their families. Thank you so much for everything you do.

We are very happy with the care that is provided for our mom and would highly recommend the care home. The staff are lovely, very caring and approachable. The manager there is such a lovely and caring manager and always happy to help and goes above and behind what is expected. X

The care staff are very helpful and pleasant with my mom and she feels quite comfortable with the care staff and she is well cared for .she can get nervous and anxious about small things but they help her to get about and talk with other residents and they have taken her out of the home and she feels more relaxed and comfortable and her medication is taken care of so I feel safe knowing she is been taken care of and her needs are being taken care of she is very much aware of her surroundings

Mom is very happy with the level of care she recieves the nurses go above and beyond to make sure she gets the care she needs, management are extremely helpful, approachable and professional overall happy thank you

I would like to thank all the staff at this nursing home, for looking after my dad, for the care and attention he received in his final weeks in the home, he was happy there, the home was very clean and welcoming and the staff were helpful and caring. I'll give this home a 5 star rating.

The home also meets the needs of my family. There are no restrictions to visiting (apart from being sensible) which means I can always visit when it suits me. This is something I really appreciate. The space and environment is calm, I love the pub! My son who has autism wants to visit where he has found this difficult previously. He is able to engage with mom and they enjoy spending time with each other. The manager and his team are approachable and make you feel that you are the only one that matters. I have peace of mind and love that when I come, all I have to do is spend quality time with mom. Fabulous!