Friendly Care Group in West Midlands | 3 Care Homes

Review of
Woodgreen Nursing Home
from Julie P (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

I would like to thank all the staff at this nursing home, for looking after my dad, for the care and attention he received in his final weeks in the home, he was happy there, the home was very clean and welcoming and the staff were helpful and caring. I'll give this home a 5 star rating.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind review, I will ensure the staff are made aware of your kind comments.

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Review of
Woodgreen Nursing Home
from J A (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

This is a beautiful home. It's clean, welcoming and a lovely environment. Mom gets wonderful care, all of her needs are met and she is encouraged to take part in the wealth of activities on offer. The home works closely with social workers and third parties involved in mom's care which makes life easier.
The

home also meets the needs of my family. There are no restrictions to visiting (apart from being sensible) which means I can always visit when it suits me. This is something I really appreciate. The space and environment is calm, I love the pub! My son who has autism wants to visit where he has found this difficult previously. He is able to engage with mom and they enjoy spending time with each other. The manager and his team are approachable and make you feel that you are the only one that matters. I have peace of mind and love that when I come, all I have to do is spend quality time with mom. Fabulous!

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you so much for your kind review. I will certainly pass on your feedback to all the staff here at Woodgreen Nursing Home.

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Review of
Woodgreen Nursing Home
from J L (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

It has taken me a while to write this review because words seem quite small in comparison to the fantastic care, compassion, love and friendship that is given in this wonderful home by the Woodgreen Team. I say team because they are, every staff member goes the extra mile. They know what is needed

and it's done before you realise it. Mum made Woodgreen her home in 2018 when dementia took hold and she was no longer safe in her own home, until she passed away in January. The wonderful team became her extended family full of care, compassion, understanding and love. When mum became confined to bed she was never left out, if she couldn't get to the activity, it came to her. I don't live locally and the trust I had in the Manager and his team was endless. When mum's time came to say goodbye the same care, compassion and love was shown to us. I can say hand on heart and from experience that if you choose Woodgreen as a home for your loved one or friend you really can't go wrong.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you so much for sharing your heartfelt review. Your words truly capture the dedication and compassion of the staff here at Woodgreen Nursing Home, and it's wonderful to hear how you considered…read more

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Review of
Woodgreen Nursing Home
from L S (Stepdaughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report

Overall Experience

My stepmom was only a resident for 2 weeks before she passed away on 16/4/25. I so wish she could have been in this lovely care home for much longer or could have agreed to go in there earlier to enjoy her final years. I cannot fault anything; every member of staff went above and beyond. Everything

I asked for was given without delay. My stepmom was very well cared for with respect and dignity before and after she passed. It's so nice to see that this home has everything.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind response. On behalf of the team at Woodgreen Nursing Home and I, please accept our condolences for your loss. I will ensure that the team is aware of your review.

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Review of
Woodgreen Nursing Home
from S W (Daughter of Resident) published on 27 March 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident at this home for over 12 months she is very settled and well taken care of.
The staff are very attentive and friendly, has I've been in health care myself I have seen how well run the home is.
Would recommend this home if you have a loved one that needs full time care.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for taking the time to review our home and for your kind words. I will ensure that all the staff receive your comments.

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Review of
Woodgreen Nursing Home
from P T (Uncle of Resident) published on 13 February 2025 Submitted via Website • Report

Overall Experience

My nephew has recently spent a few months at Woodgreen Nursing Home following a short spell in hospital. The love and care which has been shown to him, by the manager and staff, has been outstanding, for which we are very grateful.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind comments, we were sad to see your nephew move on to another care home but would like to wish him all the very best for the future.

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Review of
Woodgreen Nursing Home
from Diane T (Daughter of Resident) published on 6 August 2024 Submitted via Postal Card • Report

Overall Experience

Woodgreen Nursing Home has been excellent in every way for our mom's care. The management has gone above and beyond to make our mom's passing, peaceful and comfortable. The nurses and carers are 'the best' they have loved and cared for our mom as we would. Mom was always clean, fed, washed, showered

and more. Mom was always being entertained and sat in front of the TV, and the windows as we asked. I cannot express how grateful we are for all their help and support during Mom's passing.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind review Diane. We appreciate that this is a difficult time for you all and would again like to express our condolences to you all at this time. You all will always be part of…read more

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Review of
Woodgreen Nursing Home
from Carol P (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card • Report

Overall Experience

My mom has been at Woodgreen for 6 years with dementia. The care at Woodgreen Nursing Home is excellent from management, carers, nurses, kitchen staff and domestic, they have respected my mom throughout these 6 years especially these last two weeks, as a big family there was no problem of us staying

there with our mom made us feel so comfortable, fed us which was fantastic. Again, would like to say a big thank you to the manager and his team for everything.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind review at what I appreciate has been a difficult time for you and all your family. Our considerations are with you at this difficult time and I would like to express my…read more

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Review of
Princess Lodge Nursing Home
from G L (Daughter of Resident) published on 9 July 2024 Submitted via Website • Report

Overall Experience

We couldn't be more pleased with the care that Dad receives. All the staff are friendly, approachable, helpful and professional. Dad is treated with respect, and dignity and as he has a good sense of fun, this is taken into consideration, and he the carers are wonderful with him, making him laugh and

smile again.
When we last visited, Dad told me that he never thought he could be happier anywhere but home, but he is happy at Princess Lodge, and he speaks highly of all the staff there.
Everywhere is clean, and well-maintained, with memorabilia, photos of events etc in the corridors. Dad's room is lovely, and family have been allowed to put up photos, an electronic photo frame etc, to make it homely for him. He also has a tv. The meals smell and look delicious. Dad is also asked what he would like to eat, and is kept topped up with hot and cold drinks. Mum is also made very welcome, at any time of the day.
It gives us peace of mind, to know how well Dad is cared for every day.

Reply from Adam Toomer-Smith, Care Home Manager at Princess Lodge Nursing Home

Thank you for such a positive review. We strive to provide the best possible care for both our residents and families. I will ensure that your amazing comments are passed on to the team.

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Review of
Woodgreen Nursing Home
from E B (Mother of Resident) published on 24 June 2024 Submitted via Website • Report

Overall Experience

My son spent the last 6 months of his life at Woodgreen. I can honestly say Woodgreen home as got to be one of the best out there. Every single member of staff is remarkable and the manager, always there for everybody. The love and dignity for my son was 1000%. All residents are very well looked after,

highly recommend Woodgreen. I will always have a part of my heart connected to Woodgreen, once again I can't thank you all enough. Thank you.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for this kind review at what we appreciate must be an extremely difficult time for you. Please remember we are always here to assist you in the future, feel free to come and see us whenever…read more

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Review of
The Friendly Inn
from K H (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report

Overall Experience

My father was made welcome from the beginning. Overall he has enjoyed his two week respite. He made good the opportunity to talk with staff, carers, chefs, cleaners and laundry. He enjoyed the animal man, the food, the garden is amazing, he loved the outdoors. The upstairs room on occasion was hot on

the good weather days. His bed was changed at request to a normal devan. He slept better. He said he felt a little too lost at times, not sure what he should be doing.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much for your kind words, we are very happy that your father enjoyed his time with us, and we will look into what we can do more to help residents understand what is happening in the home…read more

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Review of
Woodgreen Nursing Home
from T H (Aunt of Resident) published on 14 June 2024 Submitted via Website • Report

Overall Experience

My nephew was a service user here a number of times, unfortunately, he passed away on 5th June. In the time he was there, he was treated with the utmost dignity and respect, care and attention. Every single member of staff became like family members and we cannot praise them enough. If I could give

a hundred stars I would. Thank you Woodgreen.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your very kind review at such a difficult time, I will certainly pass on your remarks to all the staff team here at the home. If you need anything do not hesitate to keep in touch. My…read more

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Review of
Woodgreen Nursing Home
from Maria H (Relative of Resident) published on 14 June 2024 Submitted via Website • Report

Overall Experience

Woodgreen Nursing is a super top home It is extremely clean, the staff are excellent kitchen staff cleaners H.C.A staff and nursing staff, especially the manager who was fully part of the team when it came to hands-on. Another couple of staff members were marvellous too, nothing in this home was too

much, they were polite, courteous and maintained privacy and dignity at all times. They were very quick to answer call bells and were proactive. If I could reward a home for how they made my sister feel and us as a family during our traumatic time it would be this place. I watched them attend to our family member with great care and respect. Kitchen staff could not do enough to make us welcome and cared for, excellent. I cannot praise them all enough but outstanding care respect and dignity. Thank you from the bottom of our hearts.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind comments at this very difficult time, I will pass on your remarks to the rest of the team here at Woodgreen Nursing Home.

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Review of
Woodgreen Nursing Home
from Lee T (Son of Resident) published on 6 June 2024 Submitted via Postal Card • Report

Overall Experience

I would not hesitate to recommend Woodgreen Nursing Home to anyone. My dad spent the last five weeks of his life there and was treated with outstanding care and compassion. The staff are absolutely fantastic and I will forever be in their debt. They really did go above and beyond caring for my dad and

ensuring that he was comfortable.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you Lee for your kind comments, they are very much appreciated. I will pass your comments on to the rest of the staff here at Woodgreen Nursing Home. We hope you and your family are well and…read more

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Review of
Princess Lodge Nursing Home
from Julia J (Daughter of Resident) published on 29 February 2024 Submitted via Website • Report

Overall Experience

My dad loves it here and has been made to feel like part of their family. Everyone has been so kind and friendly, as a family we couldn’t have got him in anywhere nicer. It’s great we can take our dogs in to visit as well. Spotlessly clean and the food looks amazing. Great activities as well to keep

them occupied. Would recommend it.

Reply from Luanne Peart, Deputy Manager at Princess Lodge Nursing Home

Thank you so much for your lovely feedback - it means a lot to us all here at Princess Lodge.

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Review of
The Friendly Inn
from Margaret B (Sister of Resident) published on 28 December 2023 Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and helpful and will help my brother whenever possible, even to the extent of fetching a curry for him. He seems to get on well with all of them. It would be helpful if some of them had training to understand Parkinsons Disease which he has, apparently, they have never

had a Parkinsons resident before and he gets frustrated when they don't understand him because he gets freezing sessions where his brain won't work properly.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you for your review, all staff are trained in Parkinsons and we have had many residents in the past with Parkinsons disease, so rest assured we understand your brother's care needs thoroughly.…read more

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Review of
The Friendly Inn
from Jenny R (Friend of Resident) published on 13 December 2023 Submitted via Website • Report

Overall Experience

My best friend of over 50 years has been a resident for the last couple of years. The care home is a fantastic place. They do so much for the residents, taking them out to visit places such as museums and providing a lot of good quality entertainment. They also involve the residents in a lot of activities

such as craft work relevant to the time of year such as Halloween and Easter.

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Review of
The Friendly Inn
from M A (Daughter of Resident) published on 12 December 2023 Submitted via Website • Report

Overall Experience

My mother had been caring alone for my father, for many years, without outside help as he would not let any other carers attend to him the result of this, just as covid started, when they were both in hospital - he following a fall and she for complete collapse followed by a Dementia diagnosis. Neither

could return to their home and both were admitted by Solihull Council to The Friendly Inn Care Home.

With all the stress lifted, my mother has thrived here, she is back to health and back to a healthy weight, she tells me every time I see her how lovely everyone is and that she is spoilt having everything done for her now. Staff really do seem to care for her with regular hugs and chats.

A knitting group (her favourite pastime) has recently been set up and in the summer there is the garden (her other love). Thankfully, now Covid is no longer the issue it was, trips out have started up again and she loves those.

Could not recommend them more highly.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much for your kind words, she is very much enjoying her knitting group and i think she will have fun next summer with turning the garden into a colourful sensory garden.

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Review of
The Friendly Inn
from T J (Daughter-in-law of Resident) published on 11 December 2023 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been a resident here for many years from admission to date. I cannot fault the services she has received and how we as a family have been treated. The staff go above and beyond in every aspect. I could not be any more grateful. My mother-in-law is happy and content.

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Review of
The Friendly Inn
from Allan S (Brother of Resident) published on 1 December 2023 Submitted via Postal Card • Report

Overall Experience

My brother has been a resident at The Friendly Inn Care Home for over 5 years now and is very happy and contented to be there. The home is very well run and the staff are very friendly and always approachable. The home is clean and comfortable. There is a wide range of things to do and trips out are

often arranged for the residents, I would not hesitate to recommend this care home to anyone.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much, we are very glad you are happy with the care and activities we provide. Thank you

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Care Homes Owned by Friendly Care Group in West Midlands

Friendly Care Group Locations in West Midlands (3)

Friendly Care Group Reviews in West Midlands (94)

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Princess Lodge Nursing Home

Woodgreen Nursing Home

The Friendly Inn

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Princess Lodge Nursing Home

The Friendly Inn

The Friendly Inn

The Friendly Inn

The Friendly Inn

The Friendly Inn

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