Friendly Care Group in West Midlands | 3 Care Homes

Review of
Princess Lodge Nursing Home
from K A (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

Princess Lodge have been caring for my Mom for almost three years, in which time she has received excellent care. The staff treat the residents like family and go above and beyond to make them feel at home. Since December, my Dad has become a resident thanks to the staff helping to facilitate a transfer

from a different care home. He has been made to feel welcome and safe. We chose this home because of the positive experience we previously received with my Mom.

Reply from Adam Toomer-Smith, Care Home Manager at Princess Lodge Nursing HomeThank you for your kind review. I will ensure your comments are passed onto all the team.

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Review of
Princess Lodge Nursing Home
from A M (Son of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

The home was well run by Luanne and always clean and tidy thanks to a great domestic team. Food standards were very good and generally the care provided was also very good. The outstanding feature by far was the activities provided by Beata who was exceptionally hard working organising birthdays and

events throughout the year. She went above and beyond not only raising money to support the residents but making their time at Princess Lodge truly enjoyable. I am grateful for her outstanding work ethic and dedication.

Reply from Adam Toomer-Smith, Care Home Manager at Princess Lodge Nursing HomeThank you, A, for sharing such warm and detailed feedback. We are delighted to hear your positive reflections on the management, cleanliness, food standards, and care provided. Your kind words about Beatas dedication and creativity mean a great deal; her commitment to meaningful activities and resident enjoyment is something we are truly proud of. We will ensure your appreciation is passed on to her and the wider team. Thank you once again for taking the time to recognise their hard work and for your support of Princess Lodge.

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Review of
Princess Lodge Nursing Home
from H K (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

The care my mum Dot receives from the lovely staff at princess lodge is amazing. They are so kind and always on hand to help with any queries or concerns you may have. We were really worried about moving my mum into residential care but Julie and the team there have been amazing .

Thank you

Reply from Adam Toomer-Smith, Care Home Manager at Princess Lodge Nursing HomeThank you for leaving a review for Princess Lodge Nursing Home. I will ensure that all staff receive your feedback.

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Review of
Woodgreen Nursing Home
from Dianne H (Daughter of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

My parents have both been residents at Wood Green Nursing home. My mom's been living in there for just over three years and my dad had a short stay a few months ago due to being on end of life. I can't fault the amazing care they provide not only to my parents but all residents. All staff are so compassionate,

caring and supportive. They have a good knowledge of my mom's dementia and understand her individual needs. While my dad was on end of life the care was second to none. Constantly checking in on him to ensuring all his needs were met and supporting me through this difficult time. I would not have got through this difficult time without the support from the amazing staff. I will never be able to thank them enough. Wood Green Nursing home is not just a care home it's a real home to all the residents and their families. Thank you so much for everything you do.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing HomeThank you Diane for your very kind words. I will ensure that your comments are passed on to the tem here at Woodgreen. I would also like to express how priveleged we have felt to look after your father during his short time with us and he continued honour of looking after your mother.

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Review of
Princess Lodge Nursing Home
from Tracey H (Daughter of Resident) published on 25 November 2025 Submitted via Website • Report

Overall Experience

Mum is the longest serving resident here
She has been there for 10years now
Her care is excellent and she is treated with dignity
They also keep me informed of everything to do with me and treat me with respect.
Nothing is to much trouble .

Reply from Adam Toomer-Smith, Care Home Manager at Princess Lodge Nursing HomeThank you for your kind comments. I will ensure that the staff are updated with your feedback.

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Review of
Princess Lodge Nursing Home
from Louise W (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

We are very happy with the care that is provided for our mom and would highly recommend the care home. The staff are lovely, very caring and approachable. The manager there is such a lovely and caring manager and always happy to help and goes above and behind what is expected. X

Reply from Adam Toomer-Smith, Care Home Manager at Princess Lodge Nursing HomeThank you for your kind review. I will ensure that your comments are passed on to the team at Princess Lodge.

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Review of
Woodgreen Nursing Home
from Richard A (Son of Resident) published on 14 November 2025 Submitted via Website • Report

Overall Experience

The care staff are very helpful and pleasant with my mom and she feels quite comfortable with the care staff and she is well cared for .she can get nervous and anxious about small things but they help her to get about and talk with other residents and they have taken her out of the home and she feels

more relaxed and comfortable and her medication is taken care of so I feel safe knowing she is been taken care of and her needs are being taken care of she is very much aware of her surroundings

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing HomeThank you for your review. I will ensure that your kind words are passed onto the staff.

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Review of
Princess Lodge Nursing Home
from Sarah B (Daughter of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

Mom is very happy with the level of care she recieves the nurses go above and beyond to make sure she gets the care she needs, management are extremely helpful, approachable and professional overall happy thank you

Reply from Adam Toomer-Smith, Care Home Manager at Princess Lodge Nursing HomeThank you for submitting a review. We are glad that your Mom is happy within our home. I will ensure that the staff are made aware of your feedback.

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Review of
Woodgreen Nursing Home
from Julie P (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

I would like to thank all the staff at this nursing home, for looking after my dad, for the care and attention he received in his final weeks in the home, he was happy there, the home was very clean and welcoming and the staff were helpful and caring. I'll give this home a 5 star rating.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing HomeThank you for your kind review, I will ensure the staff are made aware of your kind comments.

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Review of
Woodgreen Nursing Home
from J A (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

This is a beautiful home. It's clean, welcoming and a lovely environment. Mom gets wonderful care, all of her needs are met and she is encouraged to take part in the wealth of activities on offer. The home works closely with social workers and third parties involved in mom's care which makes life easier.
The

home also meets the needs of my family. There are no restrictions to visiting (apart from being sensible) which means I can always visit when it suits me. This is something I really appreciate. The space and environment is calm, I love the pub! My son who has autism wants to visit where he has found this difficult previously. He is able to engage with mom and they enjoy spending time with each other. The manager and his team are approachable and make you feel that you are the only one that matters. I have peace of mind and love that when I come, all I have to do is spend quality time with mom. Fabulous!

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing HomeThank you so much for your kind review. I will certainly pass on your feedback to all the staff here at Woodgreen Nursing Home.

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Review of
Woodgreen Nursing Home
from J L (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

It has taken me a while to write this review because words seem quite small in comparison to the fantastic care, compassion, love and friendship that is given in this wonderful home by the Woodgreen Team. I say team because they are, every staff member goes the extra mile. They know what is needed

and it's done before you realise it. Mum made Woodgreen her home in 2018 when dementia took hold and she was no longer safe in her own home, until she passed away in January. The wonderful team became her extended family full of care, compassion, understanding and love. When mum became confined to bed she was never left out, if she couldn't get to the activity, it came to her. I don't live locally and the trust I had in the Manager and his team was endless. When mum's time came to say goodbye the same care, compassion and love was shown to us. I can say hand on heart and from experience that if you choose Woodgreen as a home for your loved one or friend you really can't go wrong.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing HomeThank you so much for sharing your heartfelt review. Your words truly capture the dedication and compassion of the staff here at Woodgreen Nursing Home, and it's wonderful to hear how you considered us as an extended family for both you and your mum. The personalised attention and understanding shown, especially during such challenging times, speak volumes about our commitment to residents and their families. Your trust in us is a testament to the quality of care we provide. Thank you for recommending Woodgreen so highly; your experience will surely help others in making an important decision for their loved ones.

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Review of
Woodgreen Nursing Home
from L S (Stepdaughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report

Overall Experience

My stepmom was only a resident for 2 weeks before she passed away on 16/4/25. I so wish she could have been in this lovely care home for much longer or could have agreed to go in there earlier to enjoy her final years. I cannot fault anything; every member of staff went above and beyond. Everything

I asked for was given without delay. My stepmom was very well cared for with respect and dignity before and after she passed. It's so nice to see that this home has everything.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing HomeThank you for your kind response. On behalf of the team at Woodgreen Nursing Home and I, please accept our condolences for your loss. I will ensure that the team is aware of your review.

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Review of
Woodgreen Nursing Home
from S W (Daughter of Resident) published on 27 March 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident at this home for over 12 months she is very settled and well taken care of.
The staff are very attentive and friendly, has I've been in health care myself I have seen how well run the home is.
Would recommend this home if you have a loved one that needs full time care.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing HomeThank you for taking the time to review our home and for your kind words. I will ensure that all the staff receive your comments.

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Review of
Woodgreen Nursing Home
from P T (Uncle of Resident) published on 13 February 2025 Submitted via Website • Report

Overall Experience

My nephew has recently spent a few months at Woodgreen Nursing Home following a short spell in hospital. The love and care which has been shown to him, by the manager and staff, has been outstanding, for which we are very grateful.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing HomeThank you for your kind comments, we were sad to see your nephew move on to another care home but would like to wish him all the very best for the future.

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Review of
Woodgreen Nursing Home
from Diane T (Daughter of Resident) published on 6 August 2024 Submitted via Postal Card • Report

Overall Experience

Woodgreen Nursing Home has been excellent in every way for our mom's care. The management has gone above and beyond to make our mom's passing, peaceful and comfortable. The nurses and carers are 'the best' they have loved and cared for our mom as we would. Mom was always clean, fed, washed, showered

and more. Mom was always being entertained and sat in front of the TV, and the windows as we asked. I cannot express how grateful we are for all their help and support during Mom's passing.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing HomeThank you for your kind review Diane. We appreciate that this is a difficult time for you all and would again like to express our condolences to you all at this time. You all will always be part of the Woodgreen Family, keep in touch. Kind regards to all.

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Review of
Woodgreen Nursing Home
from Carol P (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card • Report

Overall Experience

My mom has been at Woodgreen for 6 years with dementia. The care at Woodgreen Nursing Home is excellent from management, carers, nurses, kitchen staff and domestic, they have respected my mom throughout these 6 years especially these last two weeks, as a big family there was no problem of us staying

there with our mom made us feel so comfortable, fed us which was fantastic. Again, would like to say a big thank you to the manager and his team for everything.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing HomeThank you for your kind review at what I appreciate has been a difficult time for you and all your family. Our considerations are with you at this difficult time and I would like to express my thoughts to you all from both myself and all the team here at WGNH. You have all become part of our family and your mother had a massive impact on the home. We will always be here for you all.

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Review of
Princess Lodge Nursing Home
from G L (Daughter of Resident) published on 9 July 2024 Submitted via Website • Report

Overall Experience

We couldn't be more pleased with the care that Dad receives. All the staff are friendly, approachable, helpful and professional. Dad is treated with respect, and dignity and as he has a good sense of fun, this is taken into consideration, and he the carers are wonderful with him, making him laugh and

smile again.
When we last visited, Dad told me that he never thought he could be happier anywhere but home, but he is happy at Princess Lodge, and he speaks highly of all the staff there.
Everywhere is clean, and well-maintained, with memorabilia, photos of events etc in the corridors. Dad's room is lovely, and family have been allowed to put up photos, an electronic photo frame etc, to make it homely for him. He also has a tv. The meals smell and look delicious. Dad is also asked what he would like to eat, and is kept topped up with hot and cold drinks. Mum is also made very welcome, at any time of the day.
It gives us peace of mind, to know how well Dad is cared for every day.

Reply from Adam Toomer-Smith, Care Home Manager at Princess Lodge Nursing HomeThank you for such a positive review. We strive to provide the best possible care for both our residents and families. I will ensure that your amazing comments are passed on to the team.

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Review of
Woodgreen Nursing Home
from E B (Mother of Resident) published on 24 June 2024 Submitted via Website • Report

Overall Experience

My son spent the last 6 months of his life at Woodgreen. I can honestly say Woodgreen home as got to be one of the best out there. Every single member of staff is remarkable and the manager, always there for everybody. The love and dignity for my son was 1000%. All residents are very well looked after,

highly recommend Woodgreen. I will always have a part of my heart connected to Woodgreen, once again I can't thank you all enough. Thank you.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing HomeThank you for this kind review at what we appreciate must be an extremely difficult time for you. Please remember we are always here to assist you in the future, feel free to come and see us whenever you feel like it. Thinking of you at this time.

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Review of
The Friendly Inn
from K H (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report

Overall Experience

My father was made welcome from the beginning. Overall he has enjoyed his two week respite. He made good the opportunity to talk with staff, carers, chefs, cleaners and laundry. He enjoyed the animal man, the food, the garden is amazing, he loved the outdoors. The upstairs room on occasion was hot on

the good weather days. His bed was changed at request to a normal devan. He slept better. He said he felt a little too lost at times, not sure what he should be doing.

Reply from Jordan Roberts, Home Manager at The Friendly InnThank you so much for your kind words, we are very happy that your father enjoyed his time with us, and we will look into what we can do more to help residents understand what is happening in the home and what they should be doing. Thank you again.

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Review of
Woodgreen Nursing Home
from T H (Aunt of Resident) published on 14 June 2024 Submitted via Website • Report

Overall Experience

My nephew was a service user here a number of times, unfortunately, he passed away on 5th June. In the time he was there, he was treated with the utmost dignity and respect, care and attention. Every single member of staff became like family members and we cannot praise them enough. If I could give

a hundred stars I would. Thank you Woodgreen.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing HomeThank you for your very kind review at such a difficult time, I will certainly pass on your remarks to all the staff team here at the home. If you need anything do not hesitate to keep in touch. My thoughts are with you all at this time.

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Care Homes Owned by Friendly Care Group in West Midlands

Friendly Care Group Locations in West Midlands (3)

Friendly Care Group Reviews in West Midlands (99)

Princess Lodge Nursing Home

Princess Lodge Nursing Home

Princess Lodge Nursing Home

Woodgreen Nursing Home

Princess Lodge Nursing Home

Princess Lodge Nursing Home

Woodgreen Nursing Home

Princess Lodge Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Princess Lodge Nursing Home

Woodgreen Nursing Home

The Friendly Inn

Woodgreen Nursing Home

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