Care Homes Owned by Friendly Care Group in Staffordshire

Thank you for everything you do for Mom.

Well done your a wonderful team and we thankyou you all from the bottom of our hearts

Mom has been a resident at The Willows since August 24. She is very happy there, particularly enjoying the regular trips out to the local shops and cafe's and enjoying other events that the staff organise on a frequent basis. The food is of really good quality and Mom is always well fed. The staff are very friendly and sociable as well as professionally delivering on all required care needs.

I have found the Willows to be an amazing place, a home of warmth and comfort with an incredibly friendly ethos. The staff are awesome in every way possible. They make it their mission to make sure every person there is happy and comfortable. They're communicating all the time with everyone and it feels like home. Every whim is catered for and everyone is made to feel worthwhile and valued. Visitors are welcomed and the conversation flows easily between all staff, residents and friends. Staff are knowledgeable, respectful and supportive. The home itself is very clean and smells good. The activity co-ordinators are excellent, always something to do to keep the mind active and somewhere to go.

My nan has stayed here for respite. I highly recommend this care home to anyone looking for respite or permanent care. Everyone from the manager to the maintenance man are very welcoming, caring and very helpful.

Nethermoor really does have a homely feel. The building is old, probably listed, and so the facilities aren't very modern, but the staff do their best to brighten the place up with decorations for every season.

Before she arrived, Mum was in a newly built care home for respite care; it was huge, and she was like a fish out of water. When she moved to Nethermoor, all the staff were so friendly and caring. They understood she needed to be involved and made sure she had plenty to keep her occupied. After 18 months, Mum is part of the furniture. She has friends, and all the care staff know her by name. There are regular activities, crafts, games and live entertainment. There's also a lovely summer fete for staff, residents and everyone's families.

The garden is amazing, but sadly, most residents can't make use of it due to access issues. Some sort of path or patio would be fabulous. Trips out are very rare.

The care given to our dad was outstanding throughout his time at Nethermoor House. Every single member of staff treated him with kindness, respect and humility. They got to know him so well and he was well looked after and enjoyed the activities that were organised. We received regular updates about health and the monthly newsletters were appreciated. He was very happy there and that meant the world to us. We couldn't recommend this care home enough.

In the three years my brother has been in the home I have never had cause for any complaint. I think the staff do a really good job in very difficult circumstances. I have always seen residents treated with kindness. My brother can be cantankerous as I'm sure many elderly people there can be but he has had very few grumbles. My family are grateful for the care that he is given.

Mom has been living here for nearly 2 years. She settled in quite quickly and tells anyone who asks that they look after her well, and that the food is very good. Mom has dementia, so her remarks cannot always be relied upon for accuracy, but she is doing better than I expected when she first moved in, and far better that she was when she lived alone.

The cheerful atmosphere seems to be very low at the minute

Mom came to The Willows approximately six months ago. Initially, due to Mom's Alzheimer's, it was upsetting but the team made Mom and us, her family, feel confident that she was safe, healthy, engaged and treated with respect. The daily activities, outings and events are really good and engaging. The staff are always happy to discuss Mom's care and any concerns we may have. All of the team have a very good cohesive way in caring for their charges. Thank you.

I have limited experience of care homes as my brother has been a resident for a short time, this however includes being in two homes. Firstly emergency respite care for two weeks and then to the home where he has been a resident now for five months. Comparing the two homes I am much happier with the care he is receiving at The Willows as the staff engage with individual activities as well as sharing group activities. He seems more settled and happy. The staff are always welcoming and helpful. The Willows has a very homely atmosphere where the care for the residents and their wellbeing is apparent.

Mom has been at The Willows for a while now she is very settled and gets on well with everyone. The staff are very caring. Lots of activities go on there. I have found the communication between myself and the staff very good too.

As my brother has only been in two care homes I cannot compare others. Having said that I am much happier with the care and staff at The Willows. He was previously in a care home in Stafford for two weeks respite care and I was not impressed with the place or the care he received there. Whilst at The Willows my brother does seem happier and the staff generally do seem to care for the residents. The Willows feels very homely unlike the care home where he had his respite care.

My sister has been at The Willows since October 2023 and compared to where she was before she is much happier. The staff are all lovely and caring and the activities that happen most days have helped bring her out of her shell. I know she looks forward to seeing one member of staff in particular!

Everything is just perfect, staff, food and cleanliness.

Staff are all very friendly and helpful. Residents bedroom is very bright and fresh. Communal areas are all very homely and well-kept. Gives the feeling of being someone's private home rather than a care facility.

I have nothing but good feelings about The Willows.

I would recommend The Willows to anyone that is looking for a safe caring residential home for their loved ones.

Absolutely brilliant home. The staff goes above and beyond for all the residents. It feels like a family. They are happy to talk to you about the care your loved one is receiving and the residents aren't just a name, each member of staff seems to know them all.