Care Homes Owned by Friendly Care Group in Staffordshire

and she was like a fish out of water. When she moved to Nethermoor, all the staff were so friendly and caring. They understood she needed to be involved and made sure she had plenty to keep her occupied. After 18 months, Mum is part of the furniture. She has friends, and all the care staff know her by name. There are regular activities, crafts, games and live entertainment. There's also a lovely summer fete for staff, residents and everyone's families.

The garden is amazing, but sadly, most residents can't make use of it due to access issues. Some sort of path or patio would be fabulous. Trips out are very rare.

health and the monthly newsletters were appreciated. He was very happy there and that meant the world to us. We couldn't recommend this care home enough.

has had very few grumbles. My family are grateful for the care that he is given.

in, and far better that she was when she lived alone.

staff are always happy to discuss Mom's care and any concerns we may have. All of the team have a very good cohesive way in caring for their charges. Thank you.

care he is receiving at The Willows as the staff engage with individual activities as well as sharing group activities. He seems more settled and happy. The staff are always welcoming and helpful. The Willows has a very homely atmosphere where the care for the residents and their wellbeing is apparent.

Willows my brother does seem happier and the staff generally do seem to care for the residents. The Willows feels very homely unlike the care home where he had his respite care.

The atmosphere is relaxed but professional and I certainly feel that all staff see Mom as an individual and provide her with a high level of care.

the care home and myself.
Food is very good and they have plenty to eat, three good meals a day plus snacks.
There is always water or squash available for them and plenty of hot drinks provided during the day.
Rooms are lovely and comfortable and very homely.
There are always plenty of fun activities.
Staff take residents out regularly to the shops and there is a nice garden space for residents to sit in when weather is good.
All of my dad's medications are taken care of so I don't have to worry about that either.
There is also a visiting chiropodist and hairdresser too.
I would recommend The Willows to anyone that is looking for a safe caring residential home for their loved ones.

the stay they were continually losing clothes and other items telling us that shavers had been lost, but when we eventually moved my father out of the home he had four shavers in his belongings. We coped with these kinds of obstacles, but the real problem was when my mother passed away. The owner charged us £1500 for keeping two black bin liners in a room saying we should have removed them. No compassion, no text, call, or email to inform us. When we eventually got the black bags half the clothes in them were not hers. We have moved my father now and all I will say be careful, this is one greedy owner who does not have much compassion, if any at all for his clients.

one of pleasure and ease and the fact she was safe.

him smartly dressed and he has been served good food leading him to put on weight. The Willows is a clean and warm venue. Members of staff are always visible in the lounges and dining room, keeping an eye on the resident's health and safety. At Christmas, a very nice concert and buffet was arranged as well as a celebration Christmas Day lunch. My uncle has been provided with compassionate, patient and friendly care. His room is kept very clean and his laundry is done regularly. I have been contacted by the manager when safeguarding issues have arisen and been resolved. I am politely told when he needs new clothes or when extras like hairdressing and chiropody have to be paid for.

have.
The freshly prepared nutritious food offered by the kitchen staff is impressive. When I am visiting on a Sunday the smell of the lovely roast dinner makes me want to move in!
Mum loves being a resident here (on a good day of course). Let us hope that she has many many more days of being looked after by such a group of caring people. Thank you all.