Based conveniently close to Wolverhampton, in the village of Codsall, The Willows provides long-term care for up to 28 residents, who enjoy a personalised care service and 24-hour access to staff.
Operated by Astonbrook Care, The Willows adheres to a policy of high care standards, together with a strong emphasis placed on hygiene, nutrition and independent living.
The premises has been purposely converted to suit the needs of older people and those who are frail, with easy parking access for visitors, lifts, assisted bathrooms and spacious lounge and dining areas.
Group: AstonBrook Care Homes
Person in charge: Kerry Roberts (Manager)
Local Authority / Social Services: Staffordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's
Admission Information: Ages 60+.
Single Rooms: 28
Rooms with ensuite WC: 25
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Willows: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Willows has a Review Score of 9.3 (9.314)
The Review Score of 9.3 (maximum of 10) for The Willows is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for The Willows in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.85 for The Willows is calculated as follows: ( (51 Excellents x 5) + (9 Goods x 4) ) ÷ 60 Ratings = 4.85
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 4.464 Points relating to the number of positive Reviews for The Willows is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5.6 Target = 0.714
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Janet S (Daughter of Resident) on Wednesday 28 June 2017. Relates to June 2017.
Mum has been here two months. This has been a huge upheaval in lifestyle for her which has been very unsettling. The staff have been very supportive in helping her adjust. The manager has come up with a number of suggestions to help her integrate, e.g. a better wheelchair. The home is very focussed in on activities, keeping the mind and body wellbeing at the forefront. The home is a very happy and friendly place to be. My experience of this home is nothing but positive. Staff, from carers to maintenance respond promptly and professionally. Great value for money and would recommend to anyone needing social care for family members.
How likely would you be to recommend The Willows? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Good
Activities: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by M T (Daughter of Resident) on Monday 26 June 2017. Relates to May 2017.
My father is very comfortable and happy here. It has a very welcoming, friendly and relaxed atmosphere. Rooms are very comfortable, kept tidy and clean, as is his laundry.
Lounges are clean, comfortable and inviting.
Care is excellent, with staff having good knowledge of residents different personalities and needs. Any concerns are quickly addressed so that residents feel valued, safe and are treated with dignity.
How likely would you be to recommend The Willows? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by P L (Son of Resident) on Tuesday 22 November 2016. Relates to November 2016.
I find the staff to be extremely supportive of the family, kind and sensitive to residents who have various needs. They always find the time to assist residents and sit and speak to them as required.
The care home is clean and comfortable and utilities provided are constantly being updated.
How likely would you be to recommend The Willows? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Postal Card by Janet T (Wife of Resident) on Tuesday 1 November 2016. Relates to October 2016.
First class, beyond my expectations, staff and management treat all with great love and respect very good care home would recommend to anyone.
How likely would you be to recommend The Willows? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by John R (Son of Resident) on Thursday 18 August 2016. Relates to July 2016.
My father has been resident at The Willows care home for nearly three years during that time he has been looked after very well and he has flourished in this period. He is 97 years old and needs attention, and the staff always provide an excellent level of care and attention. His room is always clean and tidy and his clothes are laundered to a high level. Should there be any problems, I am advised immediately. The meals are very good and the dining area is always very clean and tidy. The outside gardens are kept very well and the residents are encouraged to spend time there. Activities are provided as well as occasional outside trips. It is a small care home with the emphasis on being a home not an institution. I know the staff do a very good job and I have every confidence in him being well cared for, he does get very good value for money.
How likely would you be to recommend The Willows? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at The Willows
