






The Willows Care Home, located in the heart of Codsall village, prides itself on providing a wonderfully warm, cosy, and deeply caring environment where residents truly feel at home.
The facility is celebrated for its exceptional, person-centred entertainment and bespoke care, ensuring that every individual is at the absolute centre of a vibrant and fulfilling lifestyle. Building on this legacy of excellence, the team are thrilled to announce a state-of-the-art...
Care Provided by The Willows
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
All Fees are based on each individuals needs.
Contact The Willows to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Friendly Care Group
- Private Owned
Person in charge
- Kerry Rotherham-Bone(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2001
- Last Refurbishment: 2001
- Number of floors: 2
Room Information
- Single Rooms (24)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (24)
- Couples/Companion Rooms with ensuite Wet Room (2)
The Willows Reviews (40)
The Willows has a Review Score of 9.5 (9.485) out of 10, based on 11 reviews in the last 2 years.
Over all time The Willows has 40 reviews.
Can’t praise this place enough. Excellent manager and staff. They have gone above and beyond to help, support and care for my Mum and make her feel settled there. She is happier than anywhere else and feels at home and at ease with the staff. They have shown her care, dignity and a life worth living. Thank you.
My mother has been a resident of The Willows Care Home since August 2014 and has been in the care of Friendly Care and the owner since he took it over. The Home is always clean and tidy and the Care Staff go out of their way to ensure the residents are treated with respect and kindness. During the COVID-19 outbreak, the management of the home have worked tirelessly with their staff to continue to provide an excellent and a safe environment for their residents and acted well before Government guidance to restrict visitors, so ensuring the Home has remained COVID-19 free.
The Willows is a comfortable, clean and homely place. The staff are caring, friendly and helpful. The housekeeping is excellent and meals are good, with lots of choice and personal preferences catered for, for example, a bacon sandwich at breakfast in addition to a cereal of choice. The staff overcome and accommodate any problems with a smile. Their strategy during the Covid-19 crisis has been excellent. I am able to speak to Dad whenever I phone, they have kept everyone safe and free of the virus and entertained as well. A big "thank you" to everyone for looking after Dad so well.
We can’t fault the care and support they give to anyone who comes to The Willows. The staff are dedicated, polite and always ready to help. They are always smiling and happy. The food is excellent. We would recommend the place to anyone. We couldn't thank them enough for the care they give to our aunt.
The staff are professional, caring, attentive and friendly. All staff are approachable and communication is clear about my dad's care plan.
The home is welcoming and clean. The laundry is maintained to a high standard.
All residents appear to be happy and comfortable. My dad informs me that the food is good and I have seen for myself it looks good.
It is good to see an Activities Co-ordinator in place again. Activities are so important for the residents and to be given the choice of activities to take part in. Occasionally, outside entertainers visit and that always appears to be successful and enjoyed by all.
Overall, a great home for loved ones to be cared for in a safe environment.
The Willows is a comfortable, friendly and social care home for residents and visitors alike. All staff members are approachable, attentive and professional, providing an excellent level of care for residents. Under the recent Covid 19 restrictions, they have gone the extra mile in protecting everyone and making sure they can communicate with their loved ones whilst maintaining their excellent standards and creating a calm happy environment. Thank you all so much.
The Willows has provided a safe, comfortable, caring environment for my friend who has dementia for the last 12 months. The staff always endeavour to care for the residents with dignity and respect. It's a happy environment for the residents to enjoy and even when residents can be difficult the utmost care is given to help reach a happy medium in any situation. The staff are friendly and helpful to visitors answering any questions you may have and if they don't have an answer will always do their best to find out for you.
My mother, 95, is a resident at The Willows. As I live abroad, it is comforting to know that my mother is in a safe, clean and well-managed environment. I can always receive a status and any ongoing issues from the care home.
We are very happy with the care that is provided. The staff are very friendly, and the overall atmosphere at The Willows; is excellent.
I hope that all the staff are keeping well. You are all doing a job that a lot of us would fail at. Many thanks to all of you for your dedication and hard work.
Lovely clean home. Friendly staff, plenty of activities for residents.
I feel it meets all my mom's requirements.
On the whole, I am very happy with the care that my mother receives. She seems very settled and content. She enjoys the food and really likes the entertainment provided.
Having visited several care homes, it is clear that each has its own atmosphere and The Willows is relaxed and friendly, but one gets the impression that the carers have things very much in hand. It is very rare that I am not greeted with a smile by all staff - they seem to be genuinely pleasant and friendly with the residents, something which is essential but can't necessarily be taken for granted. The Willows takes responsibility for all aspects of the life of the residents. Management is always accessible and one feels that they will always take time to help relatives and visitors through a process which can be very difficult. I am extremely impressed by the care offered to my mother.
Lovely, homely place. Staff very caring. Always polite, helpful. From the day my Mum moved in, couldn't have had better care. The manager always polite and has a good team of staff. Mum is happy and content and I feel she is in a safe, caring environment.
She settled in very quickly and now she wouldn't want to be anywhere else. The manager and deputy go above and beyond for not only my grandmother but all the residents. Anything we ask of them is done quickly and professionally.
The level of service and attention to detail is second to none, my grandmother is able to live her latter years in safety and comfort.
The staff are always on hand to support her despite the demands of their job.
I couldn't recommend this home highly enough.
Mum has been here two months. This has been a huge upheaval in lifestyle for her which has been very unsettling. The staff have been very supportive in helping her adjust. The manager has come up with a number of suggestions to help her integrate, e.g. a better wheelchair. The home is very focussed in on activities, keeping the mind and body wellbeing at the forefront. The home is a very happy and friendly place to be. My experience of this home is nothing but positive. Staff, from carers to maintenance respond promptly and professionally. Great value for money and would recommend to anyone needing social care for family members.
Lounges are clean, comfortable and inviting.
Care is excellent, with staff having good knowledge of residents different personalities and needs. Any concerns are quickly addressed so that residents feel valued, safe and are treated with dignity.
First class, beyond my expectations, staff and management treat all with great love and respect very good care home would recommend to anyone.
My father has been resident at The Willows care home for nearly three years during that time he has been looked after very well and he has flourished in this period. He is 97 years old and needs attention, and the staff always provide an excellent level of care and attention. His room is always clean and tidy and his clothes are laundered to a high level. Should there be any problems, I am advised immediately. The meals are very good and the dining area is always very clean and tidy. The outside gardens are kept very well and the residents are encouraged to spend time there. Activities are provided as well as occasional outside trips. It is a small care home with the emphasis on being a home not an institution. I know the staff do a very good job and I have every confidence in him being well cared for, he does get very good value for money.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Willows.
There are no upcoming events for The Willows.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Willows.
Accreditations
There are no accreditations posted yet for The Willows.
Meet the Team (1)

My career in Care started over 17 years ago Where I began my path as a care assistant over the years I finally progressed to the position of the care home manager, the care sector has always been something I have a great passion for, with over 17 years experience and knowledge in this area I feel this is something that is reflected in the home we have created.
Working alongside me is my Deputy Manager Lisa Anson, Lisa has been with the team for over 4 years now, Lisa also has over 20 years of experience in the care sector which enables her to offer her vast amount of experience and knowledge within the home. she also has qualifications she has her level 4 in business & leadership in social care.
Kerry Rotherham-BoneQualifications
NVQ level 2&3 in health and social care
Higher Level 5 apprenticeship in Business and leadership in health and social care.
The Willows Care Home is a Friendly, warm and inviting Care Home located in Codsall a small quant village full of community spirit, surrounded by loads of great local amenities with a lot of community events which we as a home feel are important for us to be involved with.
The Willows Moto has been and always be This isn't just a Care home it is our Home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows to verify any information. View our terms and conditions. The Willows has an Enhanced Service -more info.