Princess Lodge Nursing Home

My only moan is its a nightmare to get in and out at time. I.E after 4pm.

There is always a warm welcome from friendly staff and the home is spotlessly clean & very well maintained, I would highly recommend.

Thank you to all staff

My dad is in one of your homes, it's the Princess Lodge in Tipton. My concern is that when things get hot, there isn't any air con, and the staff struggle to cope with the conditions, and I've heard that some of the nurses leave, because they find it hard to keep up with the workload.

Do not put your family members here unless they don't need a lot of care. My mom was here for nearly 3 years and from my visits, she had no drinks available, when i asked they always made an excuse. Her room was always stocked with incontinence pads of which several packets would be open and over the floor. Personal items were damaged & clothes went missing. Staff were forever in the restaurant together chatting / on phones. She had numerous falls causing bruising and hospital visits. The last fall which caused bruising all down 1 side of face & neck and hospital in November 2025 was when the home refused to have her back and didn't even get the offer of their sister home which was supposed to be more focused for dementia clients. When I collected my moms belongings, there was no help off anyone and on a return visit the manager never even looked or spoke to me. There was only 1 person who worked there who said that they had failed my mom in their care.

Thank you to all the staff .

Princess Lodge have been caring for my Mom for almost three years, in which time she has received excellent care. The staff treat the residents like family and go above and beyond to make them feel at home. Since December, my Dad has become a resident thanks to the staff helping to facilitate a transfer from a different care home. He has been made to feel welcome and safe. We chose this home because of the positive experience we previously received with my Mom.

The home was well run by Luanne and always clean and tidy thanks to a great domestic team. Food standards were very good and generally the care provided was also very good. The outstanding feature by far was the activities provided by Beata who was exceptionally hard working organising birthdays and events throughout the year. She went above and beyond not only raising money to support the residents but making their time at Princess Lodge truly enjoyable. I am grateful for her outstanding work ethic and dedication.

The care my mum Dot receives from the lovely staff at princess lodge is amazing. They are so kind and always on hand to help with any queries or concerns you may have. We were really worried about moving my mum into residential care but Julie and the team there have been amazing .

Thank you

We are very happy with the care that is provided for our mom and would highly recommend the care home. The staff are lovely, very caring and approachable. The manager there is such a lovely and caring manager and always happy to help and goes above and behind what is expected. X

Mom is very happy with the level of care she recieves the nurses go above and beyond to make sure she gets the care she needs, management are extremely helpful, approachable and professional overall happy thank you

It gives us peace of mind, to know how well Dad is cared for every day.

My dad loves it here and has been made to feel like part of their family. Everyone has been so kind and friendly, as a family we couldn’t have got him in anywhere nicer. It’s great we can take our dogs in to visit as well. Spotlessly clean and the food looks amazing. Great activities as well to keep them occupied. Would recommend it.

What an amazing care home, the staff go above and beyond. The food quality is amazing and an amazing variety. How they treat and respect my mom is 100% and need to be given the credit they deserve. Keep up the good work.

They take care of my dad very well and the staff are very helpful and friendly they always call me if dad has a bruise on his arm or hand they look after him well and I don’t have to worry when I go back home.

Princess Lodge is an outstanding nursing home and the team of staff there are amazing. It is clear to see that they truly care about the residents, through the level of attention to detail, the kindness and sensitivity shown, and professionalism. The environment itself is pleasant and visits are enjoyable, as it is clear everything is by design and with the residents in mind. Always a warm welcome, communication is outstanding.

My stepdad has been here for a few years now and he loves it there we, as a family, don't have to worry about him anymore as he was living on his own before moving here. The staff from all departments are fantastic, they go above and beyond and keep me updated with everything regarding his care. It's a brilliant little home, it feels like one big family and that's how it should be. Well done Princess Lodge, keep up the good work.

My auntie organised, with the care home, an 80th party for my nan. It was amazing, the staff were so friendly and helpful and nothing was too much trouble. Every time we visit we never have anything bad to say and the care from the staff is amazing! (Coming from an ex-carer!) 10/10 from me! My auntie couldn't of picked a better care home!

Thanks to the caring staff they make visiting my brother a lovely experience! Not only do they take wonderful care of him they are so caring and kind to me as I am disabled myself. He could not be in a better place.

My mother has been a resident at Princess Lodge for just over two years. The level of care and compassion for their residents has been exceptional from day one. Whether it be from the owners, managers, nurses, activity coordinator, carers, cleaners, cooks or the handyman the professionalism and genuine care shines through. The varied range of activities providing daily stimulation for residents deserves a special mention, as does all the managers and staff. Special efforts every time a resident has a birthday. The home is very well run reflected in a recent CQC good rating and the major strength that raises it to a standard over and above the norm is the attitude and genuine empathy of all the staff. I can highly recommend Princess Lodge based on my observations and experience over the last two years they have cared for my mum!