Trentside Manor Care Home

Endon Road, Norton Green, Stoke-on-Trent ST6 8PA
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9.1 26 Reviews
  • Trentside Manor Care Home, Stoke-on-Trent
Trentside Manor Care Home in Norton Green, Stoke-on-Trent, is a residential care home providing accommodation for adults with a range of care needs.

This includes people who require nursing or personal care, dementia care and support with learning and physical disabilities.

The home is located close to shops and residents benefit from a garden.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Trentside Manor Care Ltd

Person in charge

  • Amanda Jones (Manager)

Local Authority / Social Services

Admission Criteria

  • Private and social services funded referals
  • Ages from 30 to 120

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (19)

Visiting

  • Please avoid meal times.

Parking

  • Ample onsite parking.

Trentside Manor Care Home Reviews (26)

9.1

Trentside Manor Care Home has a Review Score of 9.1 (9.141) out of 10, based on 6 reviews in the last 2 years.
Over all time Trentside Manor Care Home has 26 reviews.

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Review from M Z (Respite Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first time in going to a respite, I was very nervous and afraid. But found the carers were very friendly and helpful. I have Parkinson's and other problems. I found myself helped and looked after very well. I will go again if need be. They had got special diet for me which was really good. They all
looked into the room every hour. I felt safe and comfortable. The mattress was a little hard but overall it was good.
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Review from Angela C (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mums last respite stay as usual was a very welcoming meet and greet by whoever opened the door new or old Handover was always communicated at the office or by telephone conversation any concerns were always dealt with promptly giving feedback to the family before respite stay
Mum gave input to own
care provision about personal care needs, furniture adaptations or any requirements in the bedroom or communal areas
Any Communication needs due to speech impediment and poor vision were person centred always been met
Verbal reassurance to my mothers stay was given to the family before leaving therefore always leaving mum and the family confident for the duration of the respite stay
The staff were always hard working, caring, well presented, smiling, happy been attentive in delivering excellent professional outstanding care, helping and supporting my mother with the utmost respect & dignity shining through until the end. A highly recommend well managed care home Thank you all xx
Reply from Amanda Jones, Manager at Trentside Manor Care Home

Thank you, It has been a pleasure caring for mum over recent years.

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Review from Karen F (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we feel totally reassured that our mother is receiving excellent care provided by Trentside Manor Care Home. Each time we visit, we are met by a team of friendly and welcoming staff. We are kept well informed and any health concerns are dealt with immediately. Mum settled in very quickly,
this being the result of the initial care and attention she received. We would have no hesitation in recommending Trentside Manor to others.
Reply from Amanda Jone, Registered Care Manager at Trentside Manor Care Home

Thank you for your invaluable feedback which has been given to the staff, such words go a long way.

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Review from Darren M (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was not to well when he moved into the home, but with the love, care and attention he was shown by all the amazing staff, who are so warm, kind and friendly and that nothing seems too much trouble for, he got back to a place I didn't think possible. He is treated with dignity and respect and
is looked after like he is their own family. The home is clean and well maintained and the food is excellent. I know choosing a care home is hard but I would recommend this place to anyone and I just want to say a massive thank you for the incredible work they do.
Reply from Amanda Jones, Registered Care Manager at Trentside Manor Care Home

Appreciate your kind words, we always work hard and aim to please and fulfill the needs of the residents. Your feedback is a great barometer of how well we are doing.

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Review from J E (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the moment my mum entered the home she was looked after like she was family. We cannot thank the staff enough for all the help and love shown.
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Review from S J (Son-in-law of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is up there with the best from looking after my mother-in-law to keeping us informed, nothing is too much trouble for them. Top people, top home.
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Review from K E (Daughter of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum admitted for respite. Within seven days looked well and cared for. Staff caring and considerate of Mum's needs. Home clean and appeared well-organised and staffed. Residents looked healthy and clean.
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Review from Debra L (Daughter of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed here for one week of respite. All I can say is that for someone who has never been away from home, my dad was treated fabulously and enjoyed the experience. The food was all lovely. Staff very caring and attentive. Would not hesitate to let Dad stay here again. Thank you to the manager
and team for looking after Dad so well, as it was a worry for us. Thank you. Highly recommended.
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Review from S M (Granddaughter of Resident) published on 26 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Currently, my nan resides at this home and so far we are as a family pleased with the care she is receiving. Unfortunately, she had a period of time in the hospital which they wanted to fast-track back to the care home. They were really supportive and nothing was too much trouble at the home.
Because
she is currently bedbound I do wonder if anyone sits and spends time with her. We as a family visit but that would be my only thoughts.
Overall I feel she is well cared for and the staff are great towards my nan and family visiting.
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Review from Karen J (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, my mum was with you for ten days. I wasn't looking forward to it but she settled very well considering. The staff were second to none. Friendly reassuring and caring, I would definitely use this home again if possible. My mum had the best 24 hour care I could have wished for.
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Review from N H (Son-in-law of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I phoned to get an emergency bed for the night due to carer's illness. The staff were extremely professional and took the time to take down many personal details that made my mother-in-law's stay much easier and enjoyable.
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Review from Paul P (Brother of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has respite at Trentside Manor Care Home and he says he loves going there as the staff are so friendly, always seeing to all his needs. He also loves the food and the staff let him help, e.g. small jobs like helping lay the table, and he feels part of the staff. My brother has various health
problems and the staff see to medication and everything else and he feels well looked after.
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Review from Glen S (Son of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home, not too large so it retains the personal touch. Dad has settled in over the past few months and is very comfortable there, with lots of familiar pictures and ornaments in his room. The staff are friendly and caring, treating residents as individuals and making sure they quickly get
to know each person’s preferences. We are finally able to relax a little, knowing Dad is well looked after.
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Review from Paula B (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would give the care home 10 out of 10. Very efficient. They are beautiful caring and understanding. The hygiene is excellent and the professional attitude is second to none. It is a wonderful place for anyone to be.
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Review from David A (Son of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff at Trentside Manor. Through all of the challenges of the Covid-19 pandemic etc. I found the staff to be exemplary. The care home is clean, has a homely and welcoming atmosphere and the service offered by the staff is truly commendable. My mother was a resident
there for seven years, until her passing recently. Even during her final days and hours the staff were most caring and understanding. I could not have asked for more. I can only give them a big thank you.
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Review from Jane R (Daughter of Resident) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Trentside Manor helped us at a very difficult time as my dad is Mum's main carer and was rushed into hospital. They went out of their way to accommodate Mum on a late Friday night. They welcomed her at the door and made her feel welcome. Mum stayed for two weeks and was extremely happy. Mum would still
be there if it was closer to home.
Reply from Pargan Singh, Director at Trentside Manor Care Home

Hi Jane, Thank you for your feedback, it is very rewarding for the Home and the team to know they made a difference. The team work incredibly hard in order to make all our residents stay as meaningful as possible and we gauge our success on the feedback we receive.

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Review from Andrea H (Daughter of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Small and personable and the staff are caring and friendly. My mum is healthy and well cared for. She is very content in the care home. The management team keep me well informed of my mum's wellbeing.
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Review from R D (Sister-in-law of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always found the staff pleasant and helpful, and the resident is clean and nicely dressed. Noted that if medical attention is required, this has been dealt with immediately.
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Review from G S (Daughter of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Trentside Manor Care Home is exactly what it says on the tin, it is a home. The care is excellent and not just like it's their job like the staff are family and they really do care about my mum. They spot the earliest signs of her being unwell so can nip it in the bud, they see her moods coming so can
avoid most of the tantrums. They look after her like she was their mum. I can't praise them enough. Carers and management alike, excellent in all aspects.
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Review from Keith P (Son of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are pleasant and helpful and quick to inform us of any problems with my mother (aged 106) medical needs are met. Residents are well cared for with a good laundry service. Meals are varied with special occasions i.e. birthdays marked with a party. A hairdresser visits each week. The home is well
run, pleasant and value for money.
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Current Review Score: 9.1 (9.141)

Overview of Review Score

The Review Score of 9.1 (9.141) out of 10 for Trentside Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Trentside Manor Care Home is calculated as follows: ( (52 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.433 Points relating to the number of positive Reviews for Trentside Manor Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 6 Positive Reviews ÷ 7.2 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Trentside Manor Care Home

What types of Care is Trentside Manor Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Trentside Manor Care Home have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Trentside Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Trentside Manor Care Home to the centre of Stoke-on-Trent?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Trentside Manor Care Home to verify any information. View our terms and conditions. Trentside Manor Care Home has an Enhanced Service - more info.