Linden Grange

Huge huge thanks.

As a family this had been one of the hardest decisions we have had to make for our mum but seeing her so happy and settled I cannot be more grateful.

Mum went into Linden Grange in December 2022. I have found the staff very helpful, caring and considerate to all mum's needs. She has been to hospital twice and their concern has really impressed me. Everything I have asked for they have tried to comply with. You have an outstanding boss and a caring team.

Care provided has been excellent. My aunt recently moved into Linden Grange, and the staff couldn't do enough to settle her in and treasure my fear. I am given constant updates on her welfare and improvements in her health. Staff are welcoming regardless of the time I visit and happy to share the activities she has been taking part in.

Linden Grange is just truly wonderful. From our first meeting, all the staff are excellent, friendly and so caring. My mum wasn't eating when she came in but the team make sure she has what she needs or wants.

The care, love and support I received during the time both my mum and dad stayed at Linden Grange was exceptional. This was in addition to the very high standard of care they both received at different times. Dad had built such wonderful relationships with all the staff whilst visiting Mum over many years, it was his chosen place to spend his final weeks where he felt close to Mum and knew he would be surrounded by amazing love and care from all the staff.

I think we were lucky to find such a nice home from home.

Outstanding service. My mum had been poorly for a few weeks. One staff member was on the ball, brilliant carer, kind, considerate and just a lovely person. She called for paramedics and also rang myself. Mum was taken to hospital. What a team at Hartshill Grange! Several people got in touch while she was at hospital, even saying if she was staying in they would visit. Honestly, they go above and beyond with their care. I cannot complain about anyone there. Keep up the good work, you're all amazing people.

When I visit my mother who has lived at the home for the last four years I never felt at any point any concerns for her well-being.

My mum and I feel that we were very fortunate to find Linden Grange. Mum has been a resident in this excellent care home for over 5 years and has recently celebrated her 95th Birthday. Mum is very content, praises the team for their kindness and caring approach and speaks highly of the meals provided. From my perspective I feel that the manager is excellent with a highly committed team. On the odd occasion where I have felt the need to raise concern, the manager and the senior members of the team are not only approachable but keen to resolve issues. During the year prior to making Linden Grange her home, Mum had not only suffered 4 serious falls but was also struggling with her mental well-being. I can honestly say I feel that had Mum not moved into Linden Grange I would not now have my mum to visit. Mum is safe and content, her social and well-being needs are met and that makes me very happy. I can’t thank the manager and her team enough.

When I first approached the home, we knew my mother was in need of specialised support. After making what may have sounded like a desperate call for help, the care home assessor arrived and genuinely listened to my concerns and then met my mother. Within hours, Linden Grange confirmed that they had capacity to home my mother and take care of her needs. They were kind and caring throughout this process and within a couple of weeks, my mother had settled into a spacious room. When we visit now (our visits are unannounced), she always appears clean, with well-kept hair - thanks to the salon that is located on-site. She sits pert and cross-legged on her bed and maintains a conversation with vast improvement to her short-term memory. She tells me that she enjoys good relationships with her fellow residents and has her favourites amongst the staff. The positive transformation is phenomenal and we remain forever grateful for the attentive care shown to us all.

The home is bright and clean and staff friendly so we always feel welcome visiting.

Mum has only been there just over two weeks but all the staff and managers have been really caring, kind, and respectful. Anything Mum has needed medically and personally they have dealt with straight away.

Linden Grange is a lovely care home managed and run by a team of very kind and considerate people who treat the residents like their own family. I owe them a huge debt of gratitude for looking after my mum for 5 and a half years. Families of residents can visit at any time of the day without notice and are always welcome.

It lifts a heavy burden on my family, knowing they are well looked after so that we can focus our time on enjoying seeing them and being a family together.

Excellently run care home and I feel happy knowing my auntie receives excellent care here. The staff are very professional and caring. Nothing is too much trouble for them to tend to your own needs and the residents in their care. The staff all seem to have worked there for a long time which I feel speaks volumes, happy staff - happy residents!

I am pleased to have the opportunity to express my gratitude.

I would, and do, recommend the home to many people that have asked.

Mum took a turn for the worse on the 26th August. She was really ill, sicking up awful stuff and having little fits. The carers were faultless in their care. The doctor came out in the afternoon to see her and she was very poorly. The doctor wanted her to go into the hospital and, as she was near to death, we wanted her to stay in the home. The doctor was adamant hospital would be best, but the manager talked to him about Mum's wishes. So she stayed at the home and in the night she died. We went to see her and she had a clean bed, clean clothes, her hair brushed and someone put a posey of real flowers in her hand. Beautiful.

My mother was transferred from another care home I could not believe how much better the accommodation standard was. My mother settled in almost straight away. She is much happier and she looks so much healthier. At the other home, every visit she was in bed asleep, not now, she is always sitting up drawing, reading or watching TV, etc which is a lot better for her mental health. Well done team.