Linden Grange

14/16 Grange Road, Hartshill, Nuneaton CV10 0SS
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9.9 42 Reviews
  • Linden Grange, Nuneaton
Linden Grange is a purpose-built care home located at Hartshill in Nuneaton providing Residential Care and Care for those living with Dementia.

Within easy travelling distance of Coventry and the surrounding areas near Nuneaton, it was designed and built in 2004 to specifically to meet the changing needs of residents whilst providing the highest standard of care.

With a maximum of 35 residents, the highly trained team of caring staff try to understand the character, history and interests of every single resident in their care.

Nutritious, healthy meals are prepared for residents with dietary requirements catered for.

Family and friends are always welcome.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1465
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1465

What is included in your fees?
The following items and services are included in your weekly fees:
• Accommodation
• All meals and refreshments
• Personal care in accordance with the individual
Care Plan
• Cleaning of rooms, personal laundry (excluding
dry cleaning), bed linen and towels
• Television licence, including personal use
• Wi-Fi
• Activities and lifestyle programme
• Electricity, including heating and lighting


What is not included in your fees?
The following extra items and services are not covered by the weekly fees, but we can arrange for them to be
provided to you at a cost. You will be responsible for payment for extra items and services and we shall advise
you of their cost beforehand.
• Hairdressing in the absence of free provision by the NHS
• Clothing, shoes and slippers
The following may also be provided, but shall be charged in addition to the weekly fees:
• Personal purchases - newspapers, magazines,
stationery, confectionery and toiletries
• Dentistry, Chiropody, Physiotherapy
• Dry cleaning
• Other privately arranged health care
• Installation of private telephone line, internet or
cable TV connections
• Telephone calls from private line

These prices are only a guideline, please contact Linden Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Hopkins (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS & Private
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Visiting

  • Visiting anytime during the day. Appointments not necessary

Parking

  • Parking available on site

Linden Grange Reviews (42)

Total of 42, showing 21-40
9.9

Linden Grange has a Review Score of 9.9 (9.931) out of 10, based on 23 reviews in the last 2 years. Over all time Linden Grange has 42 reviews.

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Review from G T (Son of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first approached the home, we knew my mother was in need of specialised support. After making what may have sounded like a desperate call for help, the care home assessor arrived and genuinely listened to my concerns and then met my mother. Within hours, Linden Grange confirmed that they had
capacity to home my mother and take care of her needs. They were kind and caring throughout this process and within a couple of weeks, my mother had settled into a spacious room. When we visit now (our visits are unannounced), she always appears clean, with well-kept hair - thanks to the salon that is located on-site. She sits pert and cross-legged on her bed and maintains a conversation with vast improvement to her short-term memory. She tells me that she enjoys good relationships with her fellow residents and has her favourites amongst the staff. The positive transformation is phenomenal and we remain forever grateful for the attentive care shown to us all.

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Review from David B (Nephew of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden Grange has been looking after my aunt for around twelve months and in this time they have helped her with hearing aid problems by liaising with the hospital, some emergency spectacle repair as well as making her feel safe and secure, which she was no longer able to do at home. She has enjoyed
the activities including arts and crafts for which she now has a couple of little trophies!
The home is bright and clean and staff friendly so we always feel welcome visiting.

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Review from Sara M (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of Linden Grange was very good.
Mum has only been there just over two weeks but all the staff and managers have been really caring, kind, and respectful. Anything Mum has needed medically and personally they have dealt with straight away.

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Review from J G (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden Grange is a lovely care home managed and run by a team of very kind and considerate people who treat the residents like their own family. I owe them a huge debt of gratitude for looking after my mum for 5 and a half years. Families of residents can visit at any time of the day without notice
and are always welcome.

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Review from C W (Grandson of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandparents have found a real home at Linden Grange. They are treated as individuals with respect and are able to be together at a time of their lives when they both need additional help and support. Linden Grange staff care for them, making connections with their personalities and learning how
to support them best for their individual needs.
It lifts a heavy burden on my family, knowing they are well looked after so that we can focus our time on enjoying seeing them and being a family together.

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Review from Audrey H (Niece of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellently run care home and I feel happy knowing my auntie receives excellent care here. The staff are very professional and caring. Nothing is too much trouble for them to tend to your own needs and the residents in their care. The staff all seem to have worked there for a long time which I feel
speaks volumes, happy staff - happy residents!

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Review from Leslie B (Son of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden Grange looked after my mother for the final few weeks of her life. She was 97 years old and certified blind. She was treated with great care, compassion and understanding.
I am pleased to have the opportunity to express my gratitude.

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Review from Vikky H (Granddaughter of Resident) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was taken in Linden Grange in 2018 and we could never fault the home. Nothing was ever too much for the staff. The home is lovely and does various activities and entertainment. Even through covid, the staff made sure that the residents were always entertained and having fu.
I would, and do,
recommend the home to many people that have asked.

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Review from Mary M (Daughter of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum took a turn for the worse on the 26th August. She was really ill, sicking up awful stuff and having little fits. The carers were faultless in their care. The doctor came out in the afternoon to see her and she was very poorly. The doctor wanted her to go into the hospital and, as she was near to
death, we wanted her to stay in the home. The doctor was adamant hospital would be best, but the manager talked to him about Mum's wishes. So she stayed at the home and in the night she died. We went to see her and she had a clean bed, clean clothes, her hair brushed and someone put a posey of real flowers in her hand. Beautiful.

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Review from David C (Son of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from another care home I could not believe how much better the accommodation standard was. My mother settled in almost straight away. She is much happier and she looks so much healthier. At the other home, every visit she was in bed asleep, not now, she is always sitting up
drawing, reading or watching TV, etc which is a lot better for her mental health. Well done team.

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Review from Claire S (Daughter of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, love and support my mum received from the start of the care to her final hours was second to none. The compassion and empathy was amazing with all staff going above and beyond. The home has a wonderful inclusive family atmosphere and can not be faulted on any level. The support and kindness
shown to us, her daughters meant a lot. Thank you.

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Review from K C (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family always re-assured about Mum's care, always friendly and accommodating to Mum's needs. Mum always seems happy, well cared for. Room is always kept very clean and laundry is done regularly to a high standard. Staff are always on hand to answer any concerns. Always re-assured that Mum is given
plenty of time with the staff for a friendly chat. Hardest thing we did as a family was to put Mum in care, but definitely right choice.

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Review from Jean J (Wife of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Linden Grange has only been positive from the time my husband became a resident. The staff from management through to cleaning staff are all excellent nothing is too much trouble everyone is treated with respect and residents are kept safe at all times. I can only offer my thanks to
them all, I have never heard a bad word regarding this lovely care home.

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Review from Linda C (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Linden Grange nearly 4 years ago after having falls at home. As she now has dementia she needs lots of care but I am satisfied that all her needs are met. The home is clean and carers are always friendly. COVID has been a testing time for everyone, but the manager has taken it in her
stride and all have worked very hard to keep it out.

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Review from Susan F (Daughter of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a permanent resident at Linden Grange for over a year and I am very happy with the care that she is receiving. Linden Grange is a modern environment with comfortable rooms, good food and well-organised activities. Prior to the Covid-19 pandemic, I was able to visit Mum whenever I wanted
and I was always made to feel very welcome by the staff. I have been able to stay in touch with Mum this year via FaceTime or WhatsApp and I am very grateful to the staff who have facilitated this. I am sure that this year has been a very difficult one for all care homes with all the extra work involved in maintaining covid security but Linden Grange have handled it admirably and I feel secure in the knowledge that Mum is safe and happy at Linden Grange.

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Review from Claire C (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Linden Grange care home and I can not praise all the staff and management enough. They went above and beyond for my father's care and he was treated with utmost respect and dignity and care from the day he arrived to the day he passed. I personally found the decision to place
my father into a care home very difficult but I should not have worried as he was still his cheeky self until the end and that is down to the care and love he was given from day one. We could visit dad as many times a day as we needed to and we were always welcomed with open arms - until covid hit and then the staff found ways around for us to see my father by not breaking protocols and we had visits through the glass in his bedroom window. Even though we could not touch we could still laugh and talk and that gave both dad and us great comfort.

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Review from Arlene H (Granddaughter of Resident) published on 1 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Linden Grange enough. My granma lived here for over 4 years and received good care, we were welcomed in at any time and nothing was too much trouble. At the end stages, the staff supported my granma and my family with dignity and respect. It's a lovely modern home with outstanding facilities
and I cannot thank all the staff enough for all their care and support, I'm not sure I would have got through some of the stages of my granma's illness without them. I have experience in dementia but when it's family it's so difficult and the staff just made it a little easier. I'm eternally grateful and I'm sure my granma would be too.

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Review from F H (Granddaughter of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has lived at Linden Grange for approx 6 months now following a fractured hip and several hospital admissions whilst in her own home. Coming to terms with the fact that nan needed full-time care was traumatic for our family as she has lived in her house for many years and we didn't want her to
be upset by having to move. Watching nan settle into life at Linden Grange has made the process a lot easier and she now reports she would rather stay there than go home. The building is clean, comfortable and homely and (most importantly) the staff treat nan with kindness and respect. They have lovely lounges, a hairdressers and a small kitchen area where you can make a cup of tea or sit with your loved one when you visit. I would 100% recommend Linden Grange to anyone looking for care for themselves or a loved one.

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Review from J M (Son of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, caring, clean, considerate and happy is how I describe my father's new home. He is treated with the respect and kindness that gives me comfort and reassurance that, not only his welfare is cared for, but his dignity. The home goes over and beyond in assuring a happy, friendly atmosphere is maintained.
This is led from the top to the bottom, every member of the team appears to believe they are part of a family, and this means my father is also treated as their family.

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Review from K W (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Linden Grange enough for their care to my Mum, fantastic! They treat her kindly and with great dignity. This year has been so emotional with the rapid deterioration of my Mum's physical and mental capacity, but they have made her so happy, and we as a family, are so grateful to them all.
Thank you, Linden Grange.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Linden Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Linden Grange is calculated as follows: ( (257 Excellents x 5) + (19 Goods x 4) ) ÷ 276 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linden Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (6)

Julie

Julie Hopkins

Job Title: Registered Manager

Joined: 2010

As a qualified Registered Nurse, prior to being a Registered Manager, my focus and that of my Team here at the Grange is always on ensuring that the personal care and support given, is the very best it can be.


We appreciate the value of every individual and are guided by our commitment to provide excellence in every aspect of our Resident's personal care.


We acknowledge the importance of respecting each Resident’s uniqueness and their personal needs. We aim to provide friendly and professional care and support in our beautiful homely surroundings at an exceptionally high standard.


All staff undertake training updates to ensure we continue to deliver a service of the highest quality that improves and sustains the Residents’ overall quality of life. We achieve this by providing exemplary physical and emotional care for each of our Residents with respect to their privacy, dignity, safety and security.


We strive to ensure that our Residents live in a clean, comfortable, safe and caring environment. Being responsive to the individual needs of all our Residents and provide the appropriate degree of care to assure the highest possible quality of life within the home is paramount to us.

Molly

Molly Cooke

Job Title: Deputy Manager

Joined: 2013

I am one of Linden Care Homes Deputy managers.


I have worked for this company since 2013.


Over the years I have gained experience and knowledge and have been able to progress up the career structure from Care Assistant to Deputy Manager.


It is important to me that we maintain our great levels of respect, dignity and kindness towards our residents, their loved ones and each other.


These are the values I use in my management role.

Katie

Katie Albrighton

Job Title: Deputy Manager Business and Finance

Joined: 1990

I came to work at Linden Care Homes from school in 1990 as a temporary summer receptionist before going to college and never left.
Instead after been offered a permanent position I went to college on day release and received mentoring and training which allowed me to work my way up to my current position of Deputy Manager of Business and Finance responsible for the smooth running of all aspects of the administration and finance across all 3 homes

Stacey

Stacey Baker

Job Title: Deputy Manager

Joined: 2013

I started working at Linden Care Homes in 2013 as a Care Assistant.
With the support and encouragement from Management I have developed my career and progressed to Deputy Manager.


The ethos of caring at Linden Care Homes is, in my opinion, second to none and ensuring our residents are safe and happy is our priority.
It is a home from home for all of us.


My family means everything to me so I make sure we deliver the best possible care to those family members who mean so much to others.

Linda

Linda Smith

Job Title: Head of Housekeeping

Joined: 2003

My role is Head of Housekeeping for all three Linden Care Homes.   


Having held this position for 18 years, I have organisational skills to head teams of domestic assistants.   


We are responsible for cleanliness in all areas in the Home ensuring the environment is clean, tidy and safe.


I am very passionate about my work and dedicated to maintaining our high standards of cleanliness for our Residents.


I am married with two daughters and a grandson and am very family orientated.

Claire

Claire Brown

Job Title: Head Of Catering

Joined: 2003

I started my career at Linden Lodge Nursing Home in 2003 as a kitchen assistant weekend job whilst still at school.


Linden Lodge encouraged me to go to catering college where I trained to be a cook.


During my time at Linden Lodge I have steadily improved my skills and am now Head of Catering for all Linden Care Homes Ltd and am responsible for the standard of catering in all three homes. I have been here for 18 years and I love my job.

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