Linden Grange

14/16 Grange Road, Hartshill, Nuneaton CV10 0SS
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9.9 42 Reviews
  • Linden Grange, Nuneaton
Linden Grange is a purpose-built care home located at Hartshill in Nuneaton providing Residential Care and Care for those living with Dementia.

Within easy travelling distance of Coventry and the surrounding areas near Nuneaton, it was designed and built in 2004 to specifically to meet the changing needs of residents whilst providing the highest standard of care.

With a maximum of 35 residents, the highly trained team of caring staff try to understand the character, history and interests of every single resident in their care.

Nutritious, healthy meals are prepared for residents with dietary requirements catered for.

Family and friends are always welcome.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1465
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1465

What is included in your fees?
The following items and services are included in your weekly fees:
• Accommodation
• All meals and refreshments
• Personal care in accordance with the individual
Care Plan
• Cleaning of rooms, personal laundry (excluding
dry cleaning), bed linen and towels
• Television licence, including personal use
• Wi-Fi
• Activities and lifestyle programme
• Electricity, including heating and lighting


What is not included in your fees?
The following extra items and services are not covered by the weekly fees, but we can arrange for them to be
provided to you at a cost. You will be responsible for payment for extra items and services and we shall advise
you of their cost beforehand.
• Hairdressing in the absence of free provision by the NHS
• Clothing, shoes and slippers
The following may also be provided, but shall be charged in addition to the weekly fees:
• Personal purchases - newspapers, magazines,
stationery, confectionery and toiletries
• Dentistry, Chiropody, Physiotherapy
• Dry cleaning
• Other privately arranged health care
• Installation of private telephone line, internet or
cable TV connections
• Telephone calls from private line

These prices are only a guideline, please contact Linden Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Hopkins (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS & Private
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (35)

Visiting

  • Visiting anytime during the day. Appointments not necessary

Parking

  • Parking available on site

Total of 42, showing 41-42
9.9

Linden Grange has a Review Score of 9.9 (9.934) out of 10, based on 24 reviews in the last 2 years. Over all time Linden Grange has 42 reviews.

Overall Experience

  • 40
  • 2
  • 0
  • 0
  • 0

Date Published

42
5
10
24
18
Overall Experience  Overall Experience 5.0 out of 5

Lovely staff - very kind, caring and helpful. The home is nice and clean and has a happy environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My aunt has now been at Linden Grange for nearly two years. I have written a positive review before, earlier on in her residency.
I did not know about the value for money aspect before, however, having spoken to those with power of attorney finance, I now understand it is very good.
In addition,
my aunt is thriving at Linden Grange and is in much, much, better health than on admission (due to the good food and holistic care (physical and emotional).
The staff, led by the managers, have really tried to understand her character, history and interests (as well as fears of vulnerability for example) and used that knowledge to reassure her and engage her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Linden Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Linden Grange is calculated as follows: ( (269 Excellents x 5) + (19 Goods x 4) ) ÷ 288 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linden Grange is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

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Meet the Team (6)

Julie

Julie Hopkins

Job Title: Registered Manager

Joined: 2010

As a qualified Registered Nurse, prior to being a Registered Manager, my focus and that of my Team here at the Grange is always on ensuring that the personal care and support given, is the very best it can be.


We appreciate the value of every individual and are guided by our commitment to provide excellence in every aspect of our Resident's personal care.


We acknowledge the importance of respecting each Resident’s uniqueness and their personal needs. We aim to provide friendly and professional care and support in our beautiful homely surroundings at an exceptionally high standard.


All staff undertake training updates to ensure we continue to deliver a service of the highest quality that improves and sustains the Residents’ overall quality of life. We achieve this by providing exemplary physical and emotional care for each of our Residents with respect to their privacy, dignity, safety and security.


We strive to ensure that our Residents live in a clean, comfortable, safe and caring environment. Being responsive to the individual needs of all our Residents and provide the appropriate degree of care to assure the highest possible quality of life within the home is paramount to us.

Molly

Molly Cooke

Job Title: Deputy Manager

Joined: 2013

I am one of Linden Care Homes Deputy managers.


I have worked for this company since 2013.


Over the years I have gained experience and knowledge and have been able to progress up the career structure from Care Assistant to Deputy Manager.


It is important to me that we maintain our great levels of respect, dignity and kindness towards our residents, their loved ones and each other.


These are the values I use in my management role.

Katie

Katie Albrighton

Job Title: Deputy Manager Business and Finance

Joined: 1990

I came to work at Linden Care Homes from school in 1990 as a temporary summer receptionist before going to college and never left.
Instead after been offered a permanent position I went to college on day release and received mentoring and training which allowed me to work my way up to my current position of Deputy Manager of Business and Finance responsible for the smooth running of all aspects of the administration and finance across all 3 homes

Stacey

Stacey Baker

Job Title: Deputy Manager

Joined: 2013

I started working at Linden Care Homes in 2013 as a Care Assistant.
With the support and encouragement from Management I have developed my career and progressed to Deputy Manager.


The ethos of caring at Linden Care Homes is, in my opinion, second to none and ensuring our residents are safe and happy is our priority.
It is a home from home for all of us.


My family means everything to me so I make sure we deliver the best possible care to those family members who mean so much to others.

Linda

Linda Smith

Job Title: Head of Housekeeping

Joined: 2003

My role is Head of Housekeeping for all three Linden Care Homes.   


Having held this position for 18 years, I have organisational skills to head teams of domestic assistants.   


We are responsible for cleanliness in all areas in the Home ensuring the environment is clean, tidy and safe.


I am very passionate about my work and dedicated to maintaining our high standards of cleanliness for our Residents.


I am married with two daughters and a grandson and am very family orientated.

Claire

Claire Brown

Job Title: Head Of Catering

Joined: 2003

I started my career at Linden Lodge Nursing Home in 2003 as a kitchen assistant weekend job whilst still at school.


Linden Lodge encouraged me to go to catering college where I trained to be a cook.


During my time at Linden Lodge I have steadily improved my skills and am now Head of Catering for all Linden Care Homes Ltd and am responsible for the standard of catering in all three homes. I have been here for 18 years and I love my job.

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