Bank Close House is an exclusive care home situated in a Georgian listed building which has been tastefully extended. Set in four acres of private grounds in Chesterfield, Bank Close House welcomes short and long-term residents, providing both dementia and residential care, as well as respite and day care. The friendly and experienced team carries out in-depth planning to ensure clients get the best care and quality of life from their holistic care plans.
Bedrooms at Bank Close House are comfortable and well-equipped, and residents have a choice of lounges and seating areas with comfortable and specially-designed furnishings. The modernised house has retained its family feel as care has been taken throughout the home to ensure that the 'old' and 'new' blend together harmoniously. The experienced team of cooks provide residents with delicious and nutritious home-cooked food. Special dietary requirements can be catered for.
Bank Close House focuses on personalised care for older people and is also effective in dementia care. The rear of the property offers 12 purpose-built bedrooms in former stables.
The home is warm and homely and provides access to the secure walled rear garden.
Individuals' rights, privacy and dignity are always respected, and residents can take advantage of a comprehensive activities timetable.
Group: Devonshire Care
Person in charge: Morag Roddis (Manager)
Local Authority / Social Services: Derbyshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users
Registered Care Categories*: Dementia • Detention Under Mental Health Act • Eating Disorders • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Schizophrenia • Speech Impairment • Stroke
Admission Information: Ages 50+.
Single Rooms: 15
Shared Rooms: 6
Rooms with ensuite WC: 9
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room
Visiting:
Visitors welcome anytime. Please be respectful of the protected meal times.
Parking:
There is ample parking within the grounds.
Latest Care Quality Commission* Report on Bank Close House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.6 (maximum of 10) for Bank Close House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Bank Close House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Bank Close House is calculated as follows: ( (61 Excellents x 5) + (37 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 106 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.056 Points relating to the number of positive Reviews for Bank Close House is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5.4 Target = 0.556
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Bank Close House has a Review Score of 8.6 (8.556) from 9 Reviews
Review submitted from a Website Submission by Elizabeth G (Daughter of Resident) on Monday 23 April 2018. Relates to February 2018.
My mum was at Bank Close from September 2017 to February 2018. It's a pity I can't mention names of staff as they were all so brilliant with Mum, and some deserve a special mention for going well above what would be expected.
Mum always said she never wanted to go into a home and was not happy about it, but the staff treated her so well and helped to improve her mobility again after a fall as well as making her feel valued. They all enjoyed having a joke and sharing stories with her. Mum settled in quickly and began to actually be very happy there - and I would have said that would never happen. I would often spend many hours with her there and never felt I was in their way - in fact, the exact opposite.
Yes, the building and facilities are old and a bit shabby, but quite charming and Mum preferred that to bright, shiny modern premises anyway.
Unfortunately, mum had a stroke and has moved into a nursing home. However, she says it is her aim to return to Bank Close - praise indeed!
How likely would you be to recommend Bank Close House? Extremely Likely
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Review submitted from a Website Submission by Joy J (Granddaughter of Resident) on Monday 28 August 2017. Relates to August 2017.
My Gran was in for a week for respite. The staff were friendly, approachable, caring and nothing was too much trouble.
On arriving, they asked my Gran all about her usual routine and respected her wishes.
I had no concerns whatsoever with the care my Gran received from the staff.
How likely would you be to recommend Bank Close House? Likely
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Jill Cocking, Operations Manager at Bank Close House responded to this review on 29 Aug 2017:
Thank you so much for your kind words and appreciation of the staff at Bank Close House.
I will ensure this is passed onto them, I know everyone will be delighted.
Review submitted from a Website Submission by Vivien W (Daughter of Resident) on Wednesday 14 June 2017. Relates to June 2017.
Nothing fazes the staff at Bank Close House. In January 2017, my mother came from Lancashire to view the home and found herself too exhausted to return. Her choice of room was immediately made available and a walking aid provided.
All the staff are kind, patient and caring and genuinely interested in Mum and her life.
The senior staff are pro-active in their care, anticipating Mum's needs as she deteriorates.
My mother's life is coming to an end and the manager has assured me that they will do everything they can to ensure she is able to die peacefully at Bank Close House surrounded by staff who know her and care about her.
We are enormously grateful to all the staff at Bank Close House for giving Mum such tender care during the last part of her life.
How likely would you be to recommend Bank Close House? Extremely Likely
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Jill Cocking, Operations Manager at Bank Close House responded to this review on 14 Jun 2017:
Thank you so much for your kind words, I know without reservation that all of the staff will be delighted that they are recognised for their care, and more so that you feel so assured by how we can support your mum and yourself.
I assure you I will pass on your review and its contents.
Review submitted from a Postal Card by David W (Son of Resident) on Friday 12 May 2017. Relates to May 2017.
A calm orderly home which has given my mother the stability she needs - she suffers from dementia. Facilities and decoration need updating but the care is excellent. All of the staff who come into contact with mum are caring, considerate and thoughtful in all that they do.
How likely would you be to recommend Bank Close House? Don't know
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Jill Cocking, Operations Manager at Bank Close House responded to this review on 16 May 2017:
Thank you for you kind review. The staff work very hard and I am sure they will be delighted with your review.
Review submitted from a Postal Card by Andrea B (Friend of Resident) on Tuesday 28 March 2017. Relates to January 2017.
The home manager is approachable and always available if you have any questions. The house is friendly and staff appear to be happy in their work. They have a cook at the house who makes delicious food, the residents enjoy meal times together in a relaxed environment.
The gardens around the house are lovely and the residents have access to a safe area at the back of the house.
How likely would you be to recommend Bank Close House? Extremely Likely
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Review submitted from a Postal Card by Christine P (Daughter of Resident) on Tuesday 21 March 2017. Relates to February 2017.
Concerns re Dad's mobility were dealt with quickly. Subsequent visits from physio resulted in upgraded walking stick, raised seat (cushion). Throughout manager was always available to speak to and ensured and concerns and solutions were passed on. The home is spotless. The food is lovely, has a very homely feel about it. The activity organiser engages residents well providing a full and varied, excellent programme of activities. The staff are friendly and treat residents well. It would be really good if upgrades to toilet facilities could be made but I believe upgrade plans are being considered overall, very good.
How likely would you be to recommend Bank Close House? Extremely Likely
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Jill Cocking, Operations Manager at Bank Close House responded to this review on 22 Mar 2017:
Thank you so much for your review on the home, the manager and her team will be delighted with your comments, they work very hard in the home.
We are due a full upgrade and extension to the home which had been approved by the local authority and will hopefully take place summer of this 2017.
Review submitted from a Postal Card by Jayne H (Daughter of Resident) on Thursday 16 March 2017. Relates to February 2017.
My mum has been a resident of Bank Close House since June 2016. I have been very satisfied with the service and care she has received during this time.
It gives me great peace of mind knowing that she is safe and treated with the utmost dignity but the genuinely caring staff.
How likely would you be to recommend Bank Close House? Extremely Likely
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Jill Cocking, Operations Manager at Bank Close House responded to this review on 16 Mar 2017:
Thank you for your review. I will pass this onto the staff, I know they will be delighted.
Review submitted from a Website Submission by Janice R (Daughter of Resident) on Friday 2 December 2016. Relates to December 2016.
Exceptional care from a dedicated staff team, our family have no hesitation in recommending this wonderful Care Home.
Both my mum and uncle are in Bank Close House. So to us, this is a real family home.
How likely would you be to recommend Bank Close House? Extremely Likely
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Jill Cocking, Operations manager at Bank Close House responded to this review on 02 Dec 2016:
Thank You for your comments, the staff at Bank Close work very hard. I am delighted that you are happy with the care we deliver to 2 members of your family.
Review submitted from a Website Submission by Rachael D (Granddaughter of Resident) on Thursday 12 May 2016. Relates to April 2016.
My Grandma was recently a resident of Bank Close Care Home in Hasland. From the moment she was admitted the staff did everything they could to make her comfortable and treat her with dignity. While she was at Bank Close my Grandma had her birthday and the staff made such a fuss of her (and every other resident who has a birthday whilst there) they did a little buffet tea and made her a cake. Every time I visited everyone there seemed well cared for and they were all treated with respect and as individuals.
Sadly my Grandma passed away while she was at Bank Close but the staff there did everything they could to ensure that she was comfortable and we were allowed to be there with her whenever we wanted. Although it was a sad time we were treated with such respect and we couldn't have wished for anything more for my Grandma. All the staff there were so kind and genuinely seem to care for the residents. I would thoroughly recommend it for anyone looking for a care home.
How likely would you be to recommend Bank Close House? Extremely Likely
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Morag dewar, Regional Mnager at Bank Close House responded to this review on 12 May 2016:
Thank you so much Rachael for you kind words.
It was a pleasure to have your Grandmother stay in our home and also meeting her lovely family.
Thank you all so much for your support and very generous donations. we have held a service users meeting and all service users would like to use your donation towards more garden furniture, we would also like to place a plaque in memory of your Grandmother on the new furniture.
kind regards from everyone at Bank Close House
There are currently no Care Home Idol entrants who have performed at Bank Close House