






Bank Close House is an exclusive care home situated in a Georgian listed building which has been tastefully extended. Set in four acres of private grounds in Chesterfield, Bank Close House welcomes short and long-term residents, providing both dementia and residential care, as well as respite and day care. The friendly and experienced team carries out in-depth planning to ensure clients get the best care and quality of life from...
Care Provided by Bank Close House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
Care home fees include a laundry service, nutritious home cooked food, television points in bedrooms, internet access, optician visits. Bank Close House have a designated Hairdressing salon and a visiting hairdresser.
Care home fees exclude Hairdressing and Chiropody.
The price(s) shown are provided by the care home. Contact Bank Close House for full pricing details and T&Cs.
Contact Bank Close House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Devonshire Care
- Private Owned
Person in charge
- Emma Gregory (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (27)
- Single Rooms with ensuite Wet Room (16)
Visiting
- Visitors welcome anytime. Please be respectful of the protected meal times.
Parking
- There is ample parking within the grounds.
Bank Close House Reviews (28)
Bank Close House has a Review Score of 8.7 (8.657) out of 10, based on 6 reviews in the last 2 years.
Over all time Bank Close House has 28 reviews.
When we were looking for respite for my Dad this was the only home that said 'No appointment needed come see us anytime' We went the same day and found the right place for my dad. The Manager and staff are fabulous they go out of there way to support residents and families. Home cooked menu all the time and always encouring residents to join others for meals etc.
My dad was in for 3 weeks respite and then stayed an extra few months before he sadly passed away.
Many thanks to all the staff the care was exceptional and we would definitely recommend this care home to others.
Thank you for your kind words, i will share this with the rest of the team here at Bank Close House.
What a lovely place. The managers are so helpful, thoughtful and caring, and this attitude filters down to all the staff. My mother did not have a bad word to say about the staff or the accommodation, which is high praise indeed coming from someone who could find fault in anything! All the staff helped make the experience of moving Mum into the home a lot less stressful than it otherwise might have been. I would recommend Bank Close House.
Thank you for your kind words. This is much appreciated by all. It was a pleasure to take care of your mum and embraced her character and for us a home this is what we strive to do and feel proud to know that your mum complimented the staff team and this is a privilege. We as a home are delighted that our ethos shown through and again many thanks and take good care!
A huge personal thank you to everyone here and we would fully recommend Bank Close House.
Thank you for your kind words. This is very much appreciated. We as a team strive to provide top quality care with a home from home experience and we are delighted that you feel this has been achieved for your mum here at Bank Close House. We will ensure to cascade your positive feedback to the staff team and are again grateful for your kind words. Take good care!
My friend has been at this home since May 2024 as she has Alzheimer's. She was happy there but bored as they do nothing with them apart from play bingo which she can't do. They've had one live music afternoon in nearly a year despite stating different on their website. They had packed her clothes the day I was moving her so I didn't get chance to check anything and on unpacking she's got items not hers and a lot missing. She often looked unkempt and so do some of the others. 2 residents were wandering corridors in this large house with no staff in sight and didn't know where to go I had to fetch the cook from the kitchen to assist them as no staff around. Senior staff often stood at the back door smoking so the house smells of smoke. Member of staff smells of alcohol which is a concern when giving out meds. I've also witnessed a lot of things so I would not recommend this care home at all. Avoid if you want a caring home.
Thank you for review We take all feedback very seriously if you wish to discuss your concerns, please contact the home On your friend's admission to Bank Close House. social activities were discussed, at the time You stated she didn't enjoy activities and would prefer staff's company. We have many...
Mum is very comfortable now Bank Close is very homely and cosy, the staff are very friendly and attentive, the manager is very approachable, nothing is too much trouble for him, hard-working.
Would definitely recommend Bank Close House.
Thank you so much for your Kind Words, this is much appreciated. Bank Close House strives to provide the full home from home experience and top quality care which we are glad reflects your mums and also your experience. We will ensure to cascade your feedback to the care team who will be delighted. Kind Regards!
He has settled in well and appears to be content there. He doesn't tell me anything but the staff are very pleasant and helpful. I can visit anytime and management are always available to answer queries. His room is in the new extension and is well equipped and comfortable with an en suite bathroom.
I can't comment on value for money as this is my first experience of long term use of a care home and I believe most care homes in the area charge the same fees. He has had short stays at another home in the past but this was some years ago when fees cost considerably less.
Staff are friendly and helpful, couldn't do enough for you. Look after my father-in-law. Excellent, nowt is too much trouble.
As residential care is a new experience for my husband and myself, I have nothing to compare Bank Close House with. However, so far, the experience is proving generally good. Most importantly, my husband is settling in well. Although the home is undergoing renovations, safety, comfort for the residents and cleanliness are very good. The food is also good, according to my husband who really enjoys it! Management and staff are always happy to listen to my concerns and have helped to solve them. I'm informed of any necessary changes to medication and treatment he needs. The atmosphere is friendly and informal which encourages us to visit frequently any time, apart from meal times. Overall, I'm very relieved that my husband feels happy and comfortable with the helpful and caring staff.
I visit once a week my friend's mother who has advanced dementia. The support she is receiving is excellent. The staff all appear to be in tune with the situation and with each other. Good teamwork.
All the staff, who are very kind and helpful with lots of patience, have helped my mum settle and be comfortable at Bank Close House.
The care provided for my mother at Bank Close House has been and continues to be absolutely first-class. As soon as you enter the door, the first feeling is of the friendliness of the environment within the home. All the team show genuine care for all the residents, be they there for short-term respite or permanent residents. It really does have the feel of being a family home for everyone and I wouldn’t hesitate to recommend Bank Close House to anyone who needs care or who has a loved one needing care and support.
Staff are always friendly and welcoming. They show respect and dignity to my mum, even when she is being difficult. They always show kindness and are caring towards her. Mum receives high-quality care. The setting is home-from-home and person-centred. I would recommend this home. Beautiful, old house.
The home is very old looking due to the age of the building. I'm sure it could be brought more up-to-date. The staff are friendly and are good with the patients. am kept up to date on my friend's health by telephone if I am not able to visit him. I am overall pleased with the care he has been given.
Mum moved into Bank Close House, Hasland in August 2022 from a previous Care Home that I had concerns about. The staff at BCH seem very friendly whenever I visit and very approachable. However, although mums overall care is much improved compared to her previous placement, I do still have concerns. My main issue is the laundry, so many of mums clothing items went missing even though carefully labelled everything before she went into BCH. This became so repetitive that we now do all of mums laundry ourselves, despite being included in her fees. I am unsure if any stimulating activities take part at BCH either. Mum seems much happier in BCH which means a lot, but there certainly is room for improvement.
Where do I begin? Just to say how much you do for my husband, it has been a hard eighteen months for everybody. Your staff are the most professional, loving and kind people towards not just my husband but our whole family. It's been difficult for everybody. I love my husband dearly and without you all caring for him, I would have missed out on your love and hard work. Love you all.
Thank you so much for your kind words, this means a lot to the whole staff team. Your husband was a much loved resident and a great character who kept us all on our toes, he is missed by us all. It’s been a pleasure to care for him and getting to know you and your family. We will miss your visits too but you know you are welcome to call for a coffee and a chat anytime. Thank you
My Father had a short respite stay here. Due to the level of care he received, we had no alternative but to move him to another home.
In my opinion, I feel the home is inadequate and would greatly benefit from some further staff training to ensure the best care is given to its residents in the most professional way.
I am unable to recommend this care home as it fell below my standards.
I am sorry Bank Close House was not suitable for you. Staff enjoyed caring for your father he was a lovely gentleman and they were pleased with the lovely thanks and comments from your mum after staff managed to assist him to walk again. All staff have mandatory training plus many additional...
The staff care a great deal about those under their supervision and work hard, despite the fact that they are few in number. The meals are great and nutritious. The setting of the home is fantastic, in its own grounds with large gardens and lots of trees. A very relaxing setting.
Mum is always well presented and clean. The food and staff are excellent. I have no concerns about Mum's welfare.
The level of care Mum gets from the staff is exceptional. Also, on the ball for any medical issues, Mum may have, with medication or if needing medical attention i.e. doctor, nurse etc. We are always kept informed.
Thank you. The staff are very pleased with your lovely compliments.
Mum always said she never wanted to go into a home and was not happy about it, but the staff treated her so well and helped to improve her mobility again after a fall as well as making her feel valued. They all enjoyed having a joke and sharing stories with her. Mum settled in quickly and began to actually be very happy there - and I would have said that would never happen. I would often spend many hours with her there and never felt I was in their way - in fact, the exact opposite.
Yes, the building and facilities are old and a bit shabby, but quite charming and Mum preferred that to bright, shiny modern premises anyway.
Unfortunately, mum had a stroke and has moved into a nursing home. However, she says it is her aim to return to Bank Close - praise indeed!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 April 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 08 Jul 2025
At Bank Close House in Chesterfield, a resident marked their 73rd wedding anniversary in the most heartwarming way: by spending the day with their beloved wife, brought in by their...
- 08 Jul 2025
Bank Close House Celebrates 200 Years On 30 May 2025, Bank Close House Residential Care Home in Chesterfield marked a major milestone—200 years of history and care. Residents, families, staff,...
There are no upcoming events for Bank Close House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Bank Close House.
Accreditations
There are no accreditations posted yet for Bank Close House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Bank Close House
What types of Care is Bank Close House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Bank Close House have?
There are 27 Single Rooms.
What are the Facilities & Services at Bank Close House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room are some of the Facilities & Services.
How far is Bank Close House to the centre of Chesterfield?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
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