The Hollies provides for twenty-three clients, each with an individual apartment, all clients having needs focusing on their mental state.
All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits of homely and comfortable surroundings that enable skilled carers to promote sound health and security.
Group: Prime Life Ltd
Person in charge: Mandy Wallace (Manager)
Local Authority / Social Services: Derbyshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users
Registered Care Categories*: Detention Under Mental Health Act • Mental Health Condition • Substance Misuse • Younger Adults
Admission Information: Ages 18+.
Single Rooms: 23
Facilities & Services: Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on The Hollies: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for The Hollies in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.351 for The Hollies is calculated as follows: ( (40 Excellents x 5) + (47 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 94 Ratings = 4.351
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for The Hollies is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 8 Reviews ÷ 4.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Hollies has a Review Score of 9.4 (9.351) from 8 Reviews
Review submitted from a Postal Card by M V (Resident) with assistance of Mother of Resident/Service User on Thursday 31 August 2017. Relates to July 2017.
Happy to be here and the staff are very good.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by D F (Brother of Resident) on Thursday 13 July 2017. Relates to July 2017.
I find the home very pleasant, residents are well looked after and the staff are very easy going and caring.
Very helpful and polite.
Overall, a well ran home.
How likely would you be to recommend The Hollies? Likely
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Review submitted from a Postal Card by Angela S (Resident) on Thursday 13 July 2017. Relates to May 2017.
I am happy living here.
How likely would you be to recommend The Hollies? Likely
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Review submitted from a Postal Card by Jenny P (Resident) on Thursday 13 July 2017. Relates to May 2017.
Very nice and pleasant, food is lovely, staff look after everybody.
How likely would you be to recommend The Hollies? Extremely Likely
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Review submitted from a Postal Card by Y B (Resident) on Thursday 13 July 2017. Relates to May 2017.
OK.
How likely would you be to recommend The Hollies? Likely
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Review submitted from a Postal Card by Joyce Y (Mother of Resident) on Thursday 13 July 2017. Relates to July 2017.
I think because my son is a big man he needs his room cleaned more than once a week if possible.
All in all, I think you are all trying to do your best for him.
How likely would you be to recommend The Hollies? Likely
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Review submitted from a Postal Card by R G (Resident) on Thursday 13 July 2017. Relates to May 2017.
Alright at the moment.
How likely would you be to recommend The Hollies? Likely
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Review submitted from a Postal Card by Linda W (Sister of Resident) on Monday 26 June 2017. Relates to June 2017.
The home is excellent. It is always clean and tidy, the staff are helpful and let me know if there are any problems. They are always approachable, sensitive and understanding in dealing with mental health issues.
I have confidence that my sister is safe and well cared for.
How likely would you be to recommend The Hollies? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at The Hollies