Longmoor Lodge Care Home

They even organised a trip to Matlock bath which my father loved it

Overall experience good, Staff have always been helpful, management is always excellent, they are very helpful nothing to much trouble,

Made very welcome when my husband Keith first arrived from Norfolk. Also made to feel very comfortable when relatives and visitors arrive.

My mother has been a resident of Longmoor Lodge for several years. She has been well looked after and her health has been taken care of professionally. The staff are very good and very attentive.

My dads been with Longmoor Lodge for about 4 years he has been very well looked after in every way possible. The staff are very friendly and welcoming. They always make me feel very welcome. On my visits I like that they involves me with all his care and medication if anything is to change they let me know. My dad is happy and content being at Longmoor, I would like to thank all the staff and home manager for all there hard work.

My father has been living at Longmoor Lodge for the past few years. He is well cared for and his daily care needs are well met. He is not a "joiner" and prefers to be left alone to read and watch TV. He finds the staff very friendly and polite and some of the staff take an interest in his life and achievements and will have a chat with him which he enjoys. The manager has been very helpful in keeping my dad in touch with his family who live in another country and she is always on hand to answer my emails and queries.

This was a very hard decision for my mum and the rest of the family but we are very happy that he is being well cared for and safe.

All the staff are amazing. The home could do with being decorated with some bright colour and the bedrooms need some care as they are a bit dull. When the lady who does the entertainment is in she is brilliant but when she is off they don't do anything other than sit around going to sleep. I think something needs to happen when she is off.

My experience has been very nice visiting my sister considering the problem she has, the carers are all very nice and caring towards the residents.

The overall care provided to my mum was very good.

The staff is always pleasant and informative with the condition of the resident on every visit. The care of the residents was always foremost with all the staff.

Mum entered Longmoor Lodge feeling angry and abandoned. The dedicated staff loved her, fed her, they spoke in a very gentle way and encouraged conversation and making new memories. Longmoor Lodge became her "happy place" and gave her back the big family she once had. Thank you to the manager and your wonderful staff, you gave her dignity, and self-worth and made every day worth living for. Thank you for the warm and friendly interaction with the family and the big hugs when the tears flowed. We are truly grateful.

My mother went into Longmoor Lodge Care Home in December 2019 after a short stay in hospital. From the onset, she was made to feel welcome, just like one big family. Apart from Covid, we have been able to visit at any time with no appointment needed. All staff have the caring ability that is needed in this profession, not just to residents but their families. My mother was prone to falls and had Covid twice, I was informed at all times of any medical care needed. Unfortunately, after another short stay in hospital, she went back to the Lodge for palliative care. The staff were exceptionally caring to her and myself and I was welcome to stay as long and as often as I needed to. All the care she received was documented and available for me to read. I can not praise this care home high enough. They are always pleasant and attentive to all residents and try to make them feel relaxed and settled.

We were very satisfied with the level of care Dad received. Thank you.

My mother became a resident at Longmoor Lodge in January 2022 following a short spell in hospital and has settled in and become quite content there after some initial doubt. The staff have all been very supportive and a great comfort to me and my mum after what has been a very unsettling time. I was especially pleased at how quickly they all came to know Mum and also me every time I called or visited. It was really nice to always get to speak to someone when necessary and also that they knew how Mum was without having to go and consult with someone else. The staff are always very caring and attentive to Mum and this gives us great peace of mind knowing Mum is being cared for.

The most amazing place... I can sleep at night knowing my dad is safe and cared for. He isn't just a number... A bloke in room whatever. He's a person to the staff... A person who is loved and deeply cared for. Its his extended family. The staff work so hard but they never fail to drop in and talk to him... Anticipate his needs... Go the extra mile to accommodate him. Its our second home and we are truly grateful for the care he receives as well as the care and support we receive too. Its a lovely cheerful place... I'm very happy.

Not only did they look after mom in her last few weeks retaining her dignity, but they also looked after me and my sister too. The staff really care about the residents and that made a huge difference to us knowing she was being cared for when we were not there. They all work so hard every shift.

Very pleased with how the resident I was visiting was feeling and what was said regarding care and making the resident feel comfortable and doesn't want to be anywhere else! The family feel relieved to know this, as have concerns of resident coping on their own ability, and are overall really pleased with the care bring received and a weight off their shoulders.

Friendly and professional care.

Fantastic first class service. Cannot thank the staff enough. My father loved it there and the attention he received. Would imagine he'll be greatly missed. Very welcoming all the time. Greeted with a lovely smile and treated the same. Cannot recommend this care home enough. Thank you so very much. Love to you all.