Mount Pleasant Care Home

My Mum went in for a weeks respite for the very first time at the end of March. This was an anxious time for us both however Nicky and all the lovely carers took great care of Mum. Mum even made new friends which was great for her. Unfortunately had to fund this myself due to an administrative issue which is being sorted however it was worth every penny as I was recommended and knew she would be very safe and looked after which she was. Mum will definitely be coming back and I would like to thank all involved for making her stay very easy and for the care given.

Mum went into the care home at the end of January. All the staff are very caring towards mum. It always seems clean and tidy, and all meals are cooked on site. They meet all of Mum's requirements. Mum cannot do anything for herself at the moment.

My mum has been a resident at Mount Pleasant for the last eighteen months, during which time she has thrived and has a wonderful quality of life. She is looked after so well and adores all the staff. She enjoys the activities, especially spending time with the children from the local nursery and the Christmas Party. Any medical issues are dealt with promptly, as are any personal issues, and it is always evident how much the staff care for her and show respect, dignity and affection at all times. It is very reassuring to know she is safe and looked after to the highest standard.

From the very beginning, the home has shown a very caring, professional and helpful service. The manager and staff are friendly and have shown attentive care, especially to my mum with her many needs. When I leave the home, I feel my parents are in the best hands.

Both my mum and dad have resided at Mount Pleasant since 1st July 2025. Mum recently passed on 21st September 2025. Dad still resides. I visit regularly and cannot praise the carers/management enough. Mount Pleasant have an excellent team who are so caring and dedicated in all of their duties. They show so much love and dedication they are an asset to Mount Pleasant. I would certainly recommend this care home. Nothing is too much

A lovely care home where my mother of 102 years is cared for very well all her needs are met with care and dignity. Activities are provided to keep her occupied (although she can never remember doing them unless prompted) The staff are always on hand to answer any enquiries that we have. Thank you to all the staff for keeping my mother safe and happy.

I have little experience of other care homes but my family feel very happy with the care given here at Mount Pleasant.

All management and staff at the care home are very polite friendly and professional. I can visit my father whenever I want but I avoid mealtimes as I want my dad to socialise with his friends. My dad always looks very clean and cared for and I know by looking at him his clothes are washed and clean. The residents have a constant supply of drink and snacks and their meals always look very healthy and well-balanced. I'm extremely happy with the care my dad receives from the home.

Grandad always looks so presentable, clean, happy and well fed. Always a carer on hand to help if he needs to sit down. Brilliant all round.

All of the staff are very pleasant, use the person's name at all times. The staff try to engage with the person to either chat or join in activities. Rooms are clean and tidy. We were able to personalise the room with pictures which made it more homely. When my husband fell ill there were full notes explaining all actions taken, including offering food and/or drinks and whether they were accepted.

My auntie is in the home and loves living at Mount. Pleasant. The staff, food, activities and everything is first-class.

Where there have been concerns, as there is with anyone moving to a new environment, they have been addressed and dealt with.

Well on arrival I didn't know what to expect, shocked was my first thought and going into the resident's room my jaw dropped to the floor. It was extremely dirty. I walked into the en-suite and thought oh my days. I proceeded to clean it myself, the person I was visiting was just lying on the bed, and her sandwiches which obviously was her tea were just left on the side. As this resident in my eyes should be assisted fed was just left to her own devices. Her personal hygiene was very poor and was in desperate need of a bath, the wooden flooring was absolutely filthy. Her bed was so old and as I sat on it was very uncomfortable. I have grave concerns over the care of this individual who is a paying relative. My rating would be 0 if that choice was available.

Mount Pleasant Care Home gives an excellent standard of care. Staff are always on hand to help and are always friendly. The care of residents is excellent. All individual needs of residents are met. Nothing is too much trouble.

3) There is always an alarm sounding - why can't it be silenced more often?

Moved Mum into the home in October and she settled within two weeks, mainly I think due to the very friendly atmosphere in the home. Encouragement to join in and chatter with people was a huge part of this and currently, I am delighted with the place.

I find the staff very pleasant and I find that nothing is too much trouble! The food is catered for my needs and my clothes are washed and put away for me. My room is outstanding and even the TV is fixed as soon as you say and that can be said for most things. Very good reception on arrival.

My mum's been in the care home for a few weeks, she settled in straight away. The staff are amazing with her. We are really happy they put themselves out. They do lots of activities which are really good. The care home is enjoyable to visit at any time.

I have my dear friend in this home since November 2022. The carers as well as the manager are very kind and caring. They look after my friend very well and respond to any emergency if it comes. The food is very good and they take the residents for outings.

My mother in law has Vascular dementia and Moderate Alzheimer’s and has been struggling at home especially at night becoming agitated and upset thinking people are breaking in. The care company were not providing her with the care she needed. My husband and I were very worried and quite stressed with the situation. The manager of Mount Pleasant Care Home was absolutely amazing and supported her and us before and during her first week's respite in February, which enabled my husband and I to go on holiday. She was so warmly welcomed and she absolutely loved her time in the home. It was wonderful to see her laughing and socialising she actually got her sparkle back, amazing. When she returned home she really struggled and over the following two weeks, she became more agitated and upset resulting in several calls to social care, the police and ambulance service. She is now living full time at Mount Pleasant where she is happy and safe. Thanks so much to the manager and her amazing team.