Mount Pleasant Care Home

Off Old Hollow Lane, Winshill, Burton-on-Trent DE15 0DR

Mount Pleasant Care Home, Burton-on-Trent, Derbyshire
Mount Pleasant Care Home, Burton-on-Trent, Derbyshire
Mount Pleasant Care Home, Burton-on-Trent, Derbyshire

Mount Pleasant care home in Burton-upon-Trent is a modern, purpose-built home that provides outstanding residential and residential dementia care for up to 50 elderly residents including trial stays, respite breaks, convalescent and long-term care.

Mount Pleasant was rated as ‘Good’ overall in their most recent CQC report, October 2016.

Enjoying beautiful views over the local countryside, the home offers a calm, peaceful and tranquil environment close to the town centre.

The home provides excellent care services in a bright and airy environment. The dedicated team work very closely with each of the residents, their families and loved ones, to ensure personally tailored care plans are put in place. Enjoying an excellent reputation for delivering quality in an attractive and relaxed environment, Mount Pleasant is ideally equipped to provide residential support for older people, including those living with dementia.

The dementia care provision has been designed to meet the University of Stirling’s standards, which are widely acknowledged as providing the best living environment for people living with dementia. The team has specialist dementia training to support people living with dementia and staff actively promote a dementia friendly community through sharing knowledge and experience.

Mount Pleasant is a home to residents and staff never lose sight of that fact. The spacious home is welcoming and relaxing and residents’ rooms are light and atmospheric benefitting from en-suite bathrooms. Bedrooms and communal areas are all decorated and furnished to extremely high standards and residents are encouraged to bring important personal possessions to personalise their rooms.

The professional Care Team work closely with residents to ensure everyone who wishes to can play an active role in the day to day activities at the home and our residents benefit from a broad range of activities.

Group: Caring Homes Group

Person in charge: Nikki Kelly (Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

The home operates an open visiting policy, where friends and family of residents may visit at convenient times.

Latest Care Quality Commission* Report on Mount Pleasant Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 06 Feb 2018

Please call 0808 223 5527 for further information about current Bed Vacancies at Mount Pleasant.

Reviews

8.9 Mount Pleasant Care Home has a Review Score of 8.9 (8.850)

The Review Score of 8.9 (maximum of 10) for Mount Pleasant Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Mount Pleasant Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.15 for Mount Pleasant Care Home is calculated as follows: ( (30 Excellents x 5) + (63 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 107 Ratings = 4.15

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.7 Points relating to the number of positive Reviews for Mount Pleasant Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10 Target = 0.700

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mount Pleasant Care Home?

  • Extremely LIKELY
    6
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mount Pleasant Care Home

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Sister of Resident/Service User
    1

When we first visited the home, we were impressed by the friendliness of all the staff, the facilities in the bedrooms and the spacious lounge areas.
When mum went in for respite, the staff were very reassuring and helped mum to settle in. Whenever we visited, mum was always being cared for by the staff and they all knew her by name including the non-nursing staff.

We cannot comment on the food but great care was taken to accommodate individual tastes and the dining areas were spacious bright and clean.

Mum was quite unsettled during her stay (she has Alzheimer's) but the staff were constantly reassuring her and provided lots of tea and biscuits and spent time with mum looking at the family photos she had taken in.

Whenever we rang the home or visited to check progress, the staff were very aware of our feelings towards mum being in care and were very sympathetic and understanding.

We have no hesitation in referring mum for full-time care at this home in the future.

How likely would you be to recommend Mount Pleasant Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lovely clean care home. Good food and nothing seems too much trouble for any member of staff who show kindness, they listen, they always have time to advise to give you and your loved one. They are constantly observing the residents. The staff are jolly and always smiling.

I have been trying for months to find the best care home for my husband and I would never have put him into a home that I would not want to go in. I/we found that home is called Mount Pleasant Care Home.

How likely would you be to recommend Mount Pleasant Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I find the staff/carers in every department to be kind, patient and considerate. They are always helpful whilst coping with many demands on their services. If I have misgivings it is in relation to communication eg. Minor medical problems are detected and often resolved but the outcome is not communicated to me.

The entire premises are beginning to look tired and jaded and extensive refurbishment is needed, particularly in the main corridor which needs re-carpeting, painting and decorating and lighting improvements.

How likely would you be to recommend Mount Pleasant Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Nikki Kelly, Home Manager at Mount Pleasant Care Home responded to this review on 22 Sep 2017:

Thank you for taking the time to review Mount Pleasant, we really appreciate your feedback. At Mount Pleasant we take great pride in ensuring we deliver high-quality care, service and facilities meeting all residents requests and needs and we are very pleased that you have such a positive impression of our team and the high-quality care they provide.

It appears we have on this occasion sadly fallen short of our own high standards regarding communication and we can confirm we have reviewed our processes and made robust improvements in this regard. We are also currently reviewing opportunities for redecoration in the home and are happy to report that we have a rolling on-going maintenance programme to ensure that our high standards of service can be properly maintained.

Please discuss any issues you may have with our home manager whose door is always open to our relatives and residents. At Mount Pleasant, we always welcome the opportunity to improve and hope that you will continue to share your suggestions with us in the home in future. Thank you again for sharing your thoughts with us.

My mother seems very happy. She always has a smile on her face when we visit. She is always clean and well groomed, clothes are clean, she eats well and attends the activities (which are varied) if she wishes to.
Management and staff are always available to talk to if needed and are friendly and approachable.

How likely would you be to recommend Mount Pleasant Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Always a warm welcome from the staff and very helpful too.
Clean reception area although there have been times the lounge smells a bit whiffy.
Dining area very clean unfortunately I cannot comment on food as my mum cannot remember what she has just eaten.
The laundry is spot on, although my mum has lost several items of clothing.

My daughter got married recently in Nottingham and we arranged for a carer to accompany mum, this was brilliant and the best decision I could have made. I could enjoy the special day and mum got to see her granddaughter get married. The carer made sure mum looked beautiful and looked after her throughout the day and the hour back journey back to the home.

Overall, I am happy with the care my mum receives, mum is treated with kindness and her dignity is respected, the carers do a great job and are underpaid in my opinion.

I would recommend Mount Pleasant as mum is happy and realises that she could not cope any longer at home.

How likely would you be to recommend Mount Pleasant Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nikki Kelly, Home Manager at Mount Pleasant Care Home responded to this review on 22 Sep 2017:

Thank you for taking the time to review Mount Pleasant, we really appreciate your feedback. At Mount Pleasant, we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team thus ensuring they are able to provide person-centred care and spend valuable time with our residents both in and out of our home.

We have a strict cleaning schedule in place and our team regularly clean all areas but we have noted your feedback and our head housekeeper will ensure our home is kept to a consistently high standard and ensure odours are kept minimal. We always welcome the opportunity to review and improve upon what we offer and hope you will share your thoughts with us in the home.

Our experience is good. We do notice standards drop when staff changes but on the whole, we are satisfied. Always room for improvement.

How likely would you be to recommend Mount Pleasant Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nikki Kelly, Home Manager at Mount Pleasant Care Home responded to this review on 22 Sep 2017:

Thank you for taking the time to review Mount Pleasant, we really appreciate your feedback. At Mount Pleasant, we take great pride in ensuring we deliver high-quality care and facilities. We are very pleased that you have a positive impression of our team and the high-quality care they provide.

We regularly review our staffing levels to ensure that our high standards of service can be provided at all times. Rest assured, our rotas are designed and properly maintained at all times to provide a safe and secure service for all our residents.
Please continue to discuss any issues you may have with our home manager whose door is always open to our relatives and residents. We always welcome the opportunity to improve and thank you again for sharing your thoughts with us.

I came here for a short while but as I have had dizziness and fainting fits and I am still here after seven months as I don't feel able to look after myself.

How likely would you be to recommend Mount Pleasant Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was there following a suspected T.A (yet to be confirmed). And as a result, could not go on a family holiday to Marrakech. The home was most welcoming and the staff very friendly sometimes had to wait for assistance due to a shortage of staff ongoing to circumstances. Food availability was superb and the quality was excellent. Facilities within the rooms (in my case) was a very good standard and the laundry service was again of a good standard. My time at Mount Pleasant was enjoyable but being fortunate that I am disabled and self-employed would require further stimulation mentally. My room was in a dead spot Re Wi-Fi however I did not go around the building trying to locate an active area.

How likely would you be to recommend Mount Pleasant Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nikki Kelly, Home Manager at Mount Pleasant Care Home responded to this review on 06 Sep 2016:

Thank you for taking the time to post a review regarding your stay Mount Pleasant. We encourage all residents to speak to us as soon as possible if they have any specific requirements and we advised that wi-fi availability is variable in different parts of the home with a stronger signal in the lounges and dining rooms.

We have a dedicated Activities Co-ordinator at Mount Pleasant which means our activities provision is diverse and varied. We encourage our residents to let us know their likes and dislikes, or if there is something they would like us to organise. The health, safety and wellbeing of our residents is always our primary concern and our staffing levels are met at all times, although it can take us a little longer to respond when staffing levels are slightly reduced due to short-notice sickness.

The manager and all staff are very kind, caring and understanding to both residents and their families. My sister is so much better and happier since residing at Mount Pleasant. There is always a pleasant and calm atmosphere when visiting and it is so reassuring to know my sister is receiving the care and attention she requires and is safe. The staff work hard as a team to keep all the residents well cared for and happy.

How likely would you be to recommend Mount Pleasant Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2018

April 2017

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February 2016

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