Mount Pleasant Care Home

Off Old Hollow Lane, Winshill, Burton-on-Trent DE15 0DR
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9.5 43 Reviews
  • Mount Pleasant Care Home, Burton-on-Trent
Located in the rural part of Burton-on-Trent, Mount Pleasant provides round the clock residential and dementia care on a permanent and respite basis. They also offer compassionate end of life care.

Residents at the Staffordshire care home can enjoy quality facilities including communal areas, an activities room and a hair salon. Each bedroom is tastefully decorated, and outside there is a beautiful garden and stunning views of the surrounding fields.

Life is busy at Mount Pleasant, and no two days are the same. Family and Friends are welcome to visit any time day or night, and are encouraged to participate in the varied activities, events and outings for residents.
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Care Provided by Mount Pleasant Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • Self-Funded Residential Dementia Care: from £1195
  • RESPITE Self-Funded Residential Care: from £1345
  • RESPITE Self-Funded Residential Dementia Care: from £1345

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Mount Pleasant Care Home for full pricing details and T&Cs.

Contact Mount Pleasant Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mount Pleasant Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nikki Kelly (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Visiting

  • The home operates an open visiting policy, where friends and family of residents may visit at convenient times.

Mount Pleasant Care Home Reviews (43)

9.5

Mount Pleasant Care Home has a Review Score of 9.5 (9.516) out of 10, based on 9 reviews in the last 2 years.
Over all time Mount Pleasant Care Home has 43 reviews.

Overall Experience
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Reviewer Connection to Mount Pleasant Care Home
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Total of 43, showing 1-20
Review from Jackie B (Daughter of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went in for a weeks respite for the very first time at the end of March. This was an anxious time for us both however Nicky and all the lovely carers took great care of Mum. Mum even made new friends which was great for her. Unfortunately had to fund this myself due to an administrative issue
which is being sorted however it was worth every penny as I was recommended and knew she would be very safe and looked after which she was. Mum will definitely be coming back and I would like to thank all involved for making her stay very easy and for the care given.
Reply from Rhiannon Freeman-Gray, Review Team at Mount Pleasant Care HomeThanks very much for taking the time to write us this wonderful review - your kind words mean so much to the whole team. It's great to hear that your Mum enjoyed her stay and made new friends whilst at Mount Pleasant, and we look forward to welcoming her back in the future.
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Review from Wendy A (Daughter of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into the care home at the end of January. All the staff are very caring towards mum. It always seems clean and tidy, and all meals are cooked on site. They meet all of Mum's requirements. Mum cannot do anything for herself at the moment.
Reply from Stuart Lamacraft, on behalf of the team at Mount Pleasant Care HomeThank you for sharing your experience. We're so pleased to hear that your mum has been cared for with kindness and that you feel her needs are being fully supported. It's reassuring to know you've found the home clean, comfortable and well run. Your feedback means a great deal to our team.
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Review from Suzanne H (Daughter of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Mount Pleasant for the last eighteen months, during which time she has thrived and has a wonderful quality of life. She is looked after so well and adores all the staff. She enjoys the activities, especially spending time with the children from the local nursery and the
Christmas Party. Any medical issues are dealt with promptly, as are any personal issues, and it is always evident how much the staff care for her and show respect, dignity and affection at all times. It is very reassuring to know she is safe and looked after to the highest standard.
Reply from Rowen Campbell, on behalf of the team at Mount Pleasant Care HomeWe're delighted to see your mum thriving with us here - it's an honour to be able to care for her. Thank you for taking the time to write us a review and share your feedback; it means a lot to us. If there is ever anything more we can do to help, please just let us know.
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Review from R T (Daughter of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very beginning, the home has shown a very caring, professional and helpful service. The manager and staff are friendly and have shown attentive care, especially to my mum with her many needs. When I leave the home, I feel my parents are in the best hands.
Reply from Stuart Lamacraft, on behalf of the team at Mount Pleasant Care HomeThank you for sharing your experience. We're so pleased to hear that you feel confident and reassured by the care your parents receive, and that your mum's individual needs are being met with such attention. Your trust in the team means a great deal to everyone here.
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Review from K W (Daughter of Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my mum and dad have resided at Mount Pleasant since 1st July 2025. Mum recently passed on 21st September 2025. Dad still resides. I visit regularly and cannot praise the carers/management enough. Mount Pleasant have an excellent team who are so caring and dedicated in all of their duties. They
show so much love and dedication they are an asset to Mount Pleasant. I would certainly recommend this care home. Nothing is too much
Reply from Nicole Howarth, on behalf of the team at Mount Pleasant Care HomeThank you so much for your kind and heartfelt words. We are deeply sorry for your loss and extend our sincere condolences to you and your family. It means a great deal to us that you have been pleased with the care your mum and dad have received during their time at Mount Pleasant. Our team takes great pride in creating an environment where residents and families feel supported, so your feedback means a lot.
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Review from Graham L (Son of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home where my mother of 102 years is cared for very well all her needs are met with care and dignity. Activities are provided to keep her occupied (although she can never remember doing them unless prompted) The staff are always on hand to answer any enquiries that we have. Thank you to
all the staff for keeping my mother safe and happy.
Reply from Laura Reeve, on behalf of the team at Mount Pleasant Care HomeThank you for taking the time to leave us a review, it is our privilege to care for your mother and our team is dedicated to ensuring every resident feels safe, happy, and well looked after. Thanks again for your kind words, your feedback will be shared with the team, who will be delighted to receive it.
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Review from M P (Daughter of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident for over a year.
What shines out at Mount Pleasant is the understanding and kindness of the staff. They have taught my family a lot about managing the dementia and anxieties that my dad has. I like the way all the staff whatever their job title, are there first and foremost
for the residents. Like an extended family. They inform us of any concerns promptly.
Visits from a doctor, chiropodist and hair dresser all help to keep dad healthy and looking smart.
There is an extensive programme of activities, events, visiting entertainers and trips out.
There is no shortage of good food, drinks and snacks.
I would love it if there were a bigger secure garden but on the plus side there are views and walks through fields or the village of Winshill, just on the doorstep.
I have little experience of other care homes but my family feel very happy with the care given here at Mount Pleasant.
Reply from Nikki Kelly, Home Manager at Mount Pleasant Care HomeThank you for taking the time to leave us a review and for your kind words about our home and the care your dad has received, it is our privilege to care for your dad, as a team we are dedicated to ensuring all our residents are happy, well cared for and feel part of our Mount Pleasant family, your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Kerry R (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All management and staff at the care home are very polite friendly and professional. I can visit my father whenever I want but I avoid mealtimes as I want my dad to socialise with his friends. My dad always looks very clean and cared for and I know by looking at him his clothes are washed and clean.
The residents have a constant supply of drink and snacks and their meals always look very healthy and well-balanced. I'm extremely happy with the care my dad receives from the home.
Reply from Home Manager, Home Manager at Mount Pleasant Care HomeThank you so much for your fantastic feedback, we're delighted that you feel your dad is receiving the care and attention he deserves and we're so happy to see him enjoying socialising with his friends! We appreciate your kind comments about the high standards of cleanliness, comfort, health and nutrition for our residents. Our team work very hard to maintain these standards and it's heartening to hear that you notice this in your dad's appearance. We will pass on your lovely feedback to the team!
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Review from E L (Granddaughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care home who go above and beyond for our grandad. Nothing is to much and they are just FANTASTIC.
Grandad always looks so presentable, clean, happy and well fed. Always a carer on hand to help if he needs to sit down. Brilliant all round.
Reply from Home Manager, Home Manager at Mount Pleasant Care HomeWhat a wonderful review, thank you so much! Your grandad is an absolute joy to spend time with and it's our team's privilege to care for him. Your lovely words and recognition of our dedication mean the world to us - our team works so hard to provide the care residents deserve and we're delighted that this shows in your grandad's wellbeing and contentment! We'll pass on your feedback to our team - it's going to put smiles on a lot of faces!
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Review from Ann H (Wife of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff are very pleasant, use the person's name at all times. The staff try to engage with the person to either chat or join in activities. Rooms are clean and tidy. We were able to personalise the room with pictures which made it more homely. When my husband fell ill there were full notes
explaining all actions taken, including offering food and/or drinks and whether they were accepted.
Reply from Home Manager, - at Mount Pleasant Care HomeThank you for your feedback, we strive for personalised-centred care for all our lovely residents, so it is wonderful to hear we are achieving this at Mount Pleasant. Your feedback will be passed on to the team, thank you again for your review.
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Review from L R (Niece of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie is in the home and loves living at Mount. Pleasant. The staff, food, activities and everything is first-class.
Reply from Nikki Kelly, Home Manager at Mount Pleasant Care HomeThank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from S L (Daughter of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom moved into Mount Pleasant approximately 6 weeks ago and from the start the staff have been polite and helpful to mom. She has vascular dementia and a rare illness that affects her mobility, spacial awareness and her ability to hold items steadily. She’s still going through a period of settling
in but the manager is working with us to find out how she can help. I love that the home has daily activities, a fabulous activities programme and the residents are actively encouraged to participate.
I am comforted by the fact that the manager actively asks me regularly if I have any concerns. That openness is great.
Where there have been concerns, as there is with anyone moving to a new environment, they have been addressed and dealt with.
Reply from Home Manager, Home Manager at Mount Pleasant Care HomeThank you for taking the time to leave us a review and for your lovely comments about our home, manager, team and activities at Mount Pleasant. Your feedback will be shared with the team.
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Review from Gillian C (Relative of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Well on arrival I didn't know what to expect, shocked was my first thought and going into the resident's room my jaw dropped to the floor. It was extremely dirty. I walked into the en-suite and thought oh my days. I proceeded to clean it myself, the person I was visiting was just lying on the bed, and
her sandwiches which obviously was her tea were just left on the side. As this resident in my eyes should be assisted fed was just left to her own devices. Her personal hygiene was very poor and was in desperate need of a bath, the wooden flooring was absolutely filthy. Her bed was so old and as I sat on it was very uncomfortable. I have grave concerns over the care of this individual who is a paying relative. My rating would be 0 if that choice was available.
Reply from Home Manager at Mount Pleasant Care HomeWe pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. We would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience.
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Review from Tim C (Son of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mount Pleasant Care Home gives an excellent standard of care. Staff are always on hand to help and are always friendly. The care of residents is excellent. All individual needs of residents are met. Nothing is too much trouble.
Reply from Home Manager, Home Manager at Mount Pleasant Care HomeThank you for taking the time to leave us a review and for your kind words about our home and the team at Mount Pleasant. It is lovely to hear your positive feedback on behalf of your father. Your comments will be shared with the whole team.
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Review from A C (Son of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My overall opinion of MPCH is very good, the staff are wonderful and very helpful and nothing is too much trouble for them. Everybody is very polite and professional, my only concerns are as follows:
1) I would like to see my mum in a more comfortable chair instead of being in a wheelchair when I visit
- she won't say that she is uncomfortable but I know she is.
2) My mum would love to have her hair done more often.
3) There is always an alarm sounding - why can't it be silenced more often?
Reply from Home Manager, Home Manager at Mount Pleasant Care HomeThank you for taking the time to leave us a review and for all your comments which have been shared with the team at Mount Pleasant. We value all feedback to enable us to continuously improve.
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Review from S S (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Moved Mum into the home in October and she settled within two weeks, mainly I think due to the very friendly atmosphere in the home. Encouragement to join in and chatter with people was a huge part of this and currently, I am delighted with the place.
Reply from Home Manager at Mount Pleasant Care HomeThank you for taking the time to leave us a review and it is wonderful to hear that your mum has settled in at Mount Pleasant and is enjoying getting involved in daily life. Your feedback will be shared with the team.
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Review from Tina D (Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very pleasant and I find that nothing is too much trouble! The food is catered for my needs and my clothes are washed and put away for me. My room is outstanding and even the TV is fixed as soon as you say and that can be said for most things. Very good reception on arrival.
Reply from Home Manager at Mount Pleasant Care HomeThank you, Tina, for taking the time to leave us a review, we are pleased to hear that you are settling in at Mount Pleasant and are happy with your room and food being served. Your feedback will be shared with the team.
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Review from Carol S (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's been in the care home for a few weeks, she settled in straight away. The staff are amazing with her. We are really happy they put themselves out. They do lots of activities which are really good. The care home is enjoyable to visit at any time.
Reply from Home Manager, Home Manager at Mount Pleasant Care HomeCarol, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum has settled so well and is enjoying the activities available at Mount Pleasant. I will pass on your kind comments to the whole team.
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Review from S S (Friend of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have my dear friend in this home since November 2022. The carers as well as the manager are very kind and caring. They look after my friend very well and respond to any emergency if it comes. The food is very good and they take the residents for outings.
Reply from Home Manager, Home Manager at Mount Pleasant Care HomeThank you for taking the time to share your positive experience with Mount Pleasant - it is brilliant to hear that our food and outings are enjoyed! Both of which are very important for maintaining physical and mental well-being. Your comments will be passed on to the team.
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Review from Tracy H (Daughter-in-law of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has Vascular dementia and Moderate Alzheimer’s and has been struggling at home especially at night becoming agitated and upset thinking people are breaking in. The care company were not providing her with the care she needed. My husband and I were very worried and quite stressed with
the situation. The manager of Mount Pleasant Care Home was absolutely amazing and supported her and us before and during her first week's respite in February, which enabled my husband and I to go on holiday. She was so warmly welcomed and she absolutely loved her time in the home. It was wonderful to see her laughing and socialising she actually got her sparkle back, amazing. When she returned home she really struggled and over the following two weeks, she became more agitated and upset resulting in several calls to social care, the police and ambulance service. She is now living full time at Mount Pleasant where she is happy and safe. Thanks so much to the manager and her amazing team.
Reply from Home Manager at Mount Pleasant Care HomeThank you for sharing your experience with Mount Pleasant, Tracy. It's heartening to hear that we are able to provide such excellent care and support to your mother-in-law, particularly during her first week's respite and then able to welcome her into full time care with us. It's important for those with dementia to be in an environment where they feel comfortable and cared for and it sounds like Mount Pleasant has provided that for your mother-in-law. Thank you again for sharing your positive experience. Your comments have been passed to the team.
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Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for Mount Pleasant Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Mount Pleasant Care Home is calculated as follows: ( (99 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Mount Pleasant Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (116)

Meet the Team (1)

Nikki

Nikki Kelly

Job Title: Home Manager

Having qualified as a registered nurse in 2000, I bring over 17 years’ experience to my role, with 10 years’ experience in orthopaedics nursing, working predominantly with elderly patients.


This wealth of nursing experience has equipped me with the appropriate skills for my role and daily life at Mount Pleasant, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. Personal preferences from waking times to food choices, hobbies and interests are incorporated into any routine to ensure a home-from-home feeling from day one.


I am passionate about delivering great care and firmly believe in the importance of maintaining strong relationships with residents, their relatives and friends. Understanding the important contribution that these relationships make to the successful running of a care home, and making Mount Pleasant a home for our residents to live well in. I love nothing more than spending time with our residents and getting to know them better.


I look forward to meeting those who wish to find out more about our warm, welcoming community. I am happy to show you around our home.

Frequently Asked Questions about Mount Pleasant Care Home

What types of Care is Mount Pleasant Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mount Pleasant Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Mount Pleasant Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mount Pleasant Care Home to the centre of Burton-on-Trent?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mount Pleasant Care Home to verify any information. View our terms and conditions. Mount Pleasant Care Home has an Enhanced Service - more info.