Wallfield House Residential Home

Mum has been a resident for a few months now. As soon as she moved in it felt like home. She's made so many new friends with the staff. She's well fed and looked after, spending so long on her own, she wishes she'd made the decision to move into Wallfield House years ago. The place does need some fresh decoration but overall the value for money is excellent.

Wallfield is a large airy Edwardian home in a small country town. The rooms are spacious and light. The dining room area is large enough for residents to gather together. The stairs and lift access to first-floor bedrooms which have integral toilets, showering is elsewhere. The kitchen areas are large, and the staff very friendly and welcoming (despite our arrival at the end of the pandemic) but, in particular, very caring, so it's a fine roomy house with great caring staff.

Although at times, being overstretched, the staff do their best to be friendly, helpful and available to answer any questions I may have. My dad's call alarm is always answered promptly. Wallfield's has the feel of a family home rather than a residents home. Emails are sent to inform relatives of any changes, alerts for fee payments or pocket money as required. Attention from the local GP surgery and district nurse is good, with podiatry and hairdressing regularly available.

My mother has been a resident of Wallfield Care Home for over two years. She is very happy there. The staff are very kind and caring. As it is a small home, she gets to know the staff well, and they know her well too. The home is welcoming, clean and bright and the food is excellent. My mother now eats very well and her tastes are catered for. She is kept well hydrated. There is a lot of attention to detail, such as china teacups and tempting food. Communication is good, staff are never too busy to answer queries and give advice. Residents are treated as individuals. Any medical needs are dealt with promptly and the community matron visits regularly. My mother is a dog lover and a therapy dog visits her once a week much to her delight. Thanks to all the staff for their care and attention to detail.

I cannot speak too highly of Wallfield House Residential Home which is well managed and like a home from home

My auntie lived here and was so well cared for, the staff are all lovely and caring. It is very homely and we were always made to feel welcome. We couldn't be happier with the care my auntie received.

My mother has been a resident at Wallfield for nearly 3 years. The atmosphere is one of an extended family, with many of the staff living locally. They have always tried to be very accommodating to my mother's wishes, even when she has been very demanding. It is a testament to the quality of the food and care she has received, that when she had pneumonia recently and given only hours to live by the hospital, that she was able to fight off the infection and return to Wallfield in a couple of weeks. It's a relief to know that she is being cared for by people who know her, in a safe environment.

This home is ideal for my stepfather. It is conveniently situated and is very comfortable. The owners have only been running this home for a relatively short period of time, so improvements are taking some time but ongoing.

The building is old and really need redecorating in quite a few areas, some rooms have been refurbished but my mum's in not one of them. Only one room for residents to sit, so sometimes can be a bit squashed and outside space is poor but overall care I think is good.

I have no complaints at all about Wallfield House. I have always found the staff very helpful and caring towards both my father and anyone who visits him there, there is always a cup of tea and a biscuit and we are greeted warmly whenever we call. I know that dad can be a bit grumpy at times but the staff and owners go out of their way to make sure he is alright, I couldn't wish for better.

We are very happy with my aunt's care and comforts. She is happy and has lived here for a year. She loved the visit from the local playgroup and enjoyed making poppies recently.

All the team went the extra mile to make Mum feel at home and cherished. WONDERFUL!

I and my family are always made to feel welcome when visiting Mum and they keep me totally informed as to Mum's welfare, giving further confidence that she is safe and receiving exceptional care.

As my mother's condition has changed the staff have gone above and beyond our expectations to meet her more challenging needs, for which her family are extremely grateful.

There is always a lovely, homely welcome.

Ramped access could be better.

I was very happy and would recommend this home.

All residents seem to be happy and looked after. The person we visited was much improved since she has been living at this care home, she is now getting regular meals which is a big help and is being cared for.

My family has been very happy with the support my dad has received. He is content and well looked after. The staff are excellent.