Holmes House

My father stayed at Homes House for 11 months up to his passing at the age of 90 at the end of July. Throughout his time there, staff were very kind, attentive and supportive of his needs. His dementia meant that he could be challenging at times, but staff were patient and caring. It's not the most modern of facilities, but that is made up for by the attitude and work of the staff.

My 96-year-old mother settled down well at Holmes House, she moved when her dementia got worse and she needed a secure home. The staff are kind and caring, it shows with the residents who are content and happy. Mum enjoys the wholesome meals and gained some weight and enjoys the company of other residents.

We are very pleased with the care you give our mum. Management always there to answer any questions. The care girls are very good, also male carers. They have plenty of time for the residents and always in the background to see what's going on. The staff are always pleasant to family and visitors. Couldn't wish for anymore.

I will forever regret letting my mother go to Holmes House. Her care was less than satisfactory. When she went to the home she was on regular medication to manage various ailments. At some point some of her medication had become 'as required'. No one made me aware of this. Did this cause her suffering? Most definitely. The staff on the floor were, mostly, doing the best they could. The management appeared to be out of their depth and overwhelmed with the running of a care home. The accommodation is not as described, the rooms are not en-suite. The room my mother had was awful. The toilets and shower rooms were often dirty and had soiled washing piled on the floor. Personal washing was often lost or returned to the wrong room, despite it having name tags in. Washing, when it did come back, came back discoloured, still stained and often un-ironed. Food served left much room for improvement. There was a lack of fresh vegetables and variety. I would not recommend this home to anyone.

Staff cared for Mums physical and emotional well being. They were always caring and friendly often going the extra mile to ensure that her needs are met. The food was excellent, rooms beautifully cleaned and the laundry is always done to a high standard. Despite Covid restrictions, the home managed to entertain the residents through a variety of activities. Our family always felt welcome and supported.

We live in Northern Ireland can only visit twice a year but the care home supplies a tablet so we could FaceTime anytime we could, they are very kind and helpful. The joy it was to see my sister-law and speak to her is wonderful at any time we always seen her looking so well and happy so well taken care of, we are so grateful to the staff cannot praise them enough I take this opportunity to thank them. Thank you all.

At a time of need, Holme House was a very good care home. Staff were caring and always friendly and helpful, in fact, nice people all around.

Excellent care from all staff. I would certainly recommend. Thank you for making my dad feel so secure and happy during his stay with you. You are a wonderful team.

Although my wife has advanced dementia, she is treated very much as someone who matters and a real person. This gives myself and the family great comfort.

Since mum entered the care home, some four years ago. We have always, and still do have total faith in the care received. The care home was our choice as we wanted mum safe. The staff are a delight and whilst mum has dementia, she has always been happy. The care received is second to none, and the staff are always wanting to ensure mum is entertained and looked after. I would never want Mum moved.

Highly recommended.