Whetstone Grange

148 Enderby Road, Whetstone, Leicester LE8 6JJ

Group: A L A Care Ltd

Person in charge: Lyndsay Frearson (Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Residents aged 65 years and over. Ages 65+.

Single Rooms: 34

Shared Rooms: 2

Rooms with ensuite WC: 6

Weekly Charges Guide: Personal Care Single £480 – £550 (These prices are only a guideline, please contact Whetstone Grange to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Whetstone Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Whetstone Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Whetstone Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.212 for Whetstone Grange is calculated as follows: ( (59 Excellents x 5) + (83 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 165 Ratings = 4.212

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.789 Points relating to the number of positive Reviews for Whetstone Grange is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7.6 Target = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Whetstone Grange has a Review Score of 9 (9.001) from 14 Reviews


Average Ratings

  • Excellent
    3
  • Good
    10
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whetstone Grange?

  • Extremely LIKELY
    7
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Whetstone Grange

  • Son of Resident/Service User
    7
  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Grandson of Resident/Service User
    1

My mother seems to be quite well-settled now compared to December 2016. I was disappointed in her dress a few times the last three times we visited, still in bedwear or not in her own clothes - but she's stubborn, saying they're hers I know! She is well fed, her room is warm. Inside could do with a revamp, the material chairs are not very nice to use. The conservatory areas could be made to look much better as I have said before.

How likely would you be to recommend Whetstone Grange? Likely

Overall Standard

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Average Rating:   4.2 out of 5

Lyndsay Frearson, Manager at Whetstone Grange responded to this review on 29 Jan 2018:

Thanks for the positive feedback. It's a pleasure caring for your mother. She keeps us all on our toes. Refurbishment of the home is underway.

My mother has been in this care home since May 2014 and has been permanently bedridden since February 2016. She has acute vascular dementia and Alzheimers. The care home provides excellent care and attention to my mother's ongoing well-being.

How likely would you be to recommend Whetstone Grange? Likely

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Average Rating:   4.1 out of 5

Natasha Smith, Admin at Whetstone Grange responded to this review on 25 Jan 2018:

We provide excellent care as stated and our fees are reflective of this

Staff are kind and caring, food is good.

How likely would you be to recommend Whetstone Grange? Extremely Likely

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Average Rating:   4.6 out of 5

No problems, all ok.

How likely would you be to recommend Whetstone Grange? Extremely Likely

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Average Rating:   4.4 out of 5

Overall review is good but have no experience of other homes to compare.

How likely would you be to recommend Whetstone Grange? Likely

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Average Rating:   4.2 out of 5

My relative has been here for over 6 years. There has been much improvement over that time. The staff are caring and look after the residents well. The home is clean, safe and friendly. I would recommend it to others seeking this type of accommodation.

How likely would you be to recommend Whetstone Grange? Extremely Likely

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Average Rating:   4.3 out of 5

My mum has only been in Whetstone Grange for the past 5 weeks, she found it difficult the first week but has settled in quite well now. The staff are friendly and helpful to mum and she seems to like them. I find the staff friendly and they can always answer any questions I have about my mums welfare. So... so far so good.

How likely would you be to recommend Whetstone Grange? Likely

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Average Rating:   4 out of 5

We are very happy with my mothers level of care at Whetstone Grange. Her level of awareness and physical strength has picked up considerably. Before she was a resident at the home, she was very ill and not eating properly which was very hard on us, as well, her family three sons and one daughter. The one area I would like to mention and it's only one, I wish there were more activities for the residents. We are all extremely happy.

How likely would you be to recommend Whetstone Grange? Extremely Likely

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Average Rating:   5 out of 5

The staff are caring and hard working to give individual care to each resident. The building/environment needs money spending on it. Total redecoration in lounges and new furniture needed asap. Meals are well prepared and appealing to residents. Use of the garden does not seem to happen which is a shame.

How likely would you be to recommend Whetstone Grange? Likely

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Average Rating:   3.8 out of 5

Cleanliness has improved over the last few months, meal quality variable. Furniture needs cleaning/upgrading. Staff mostly friendly and attentive.

How likely would you be to recommend Whetstone Grange? Neither Unlikely or Likely

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Average Rating:   3.2 out of 5

The staff are very good. Always helpful and very polite. If I have a problem with a resident when I come to visit my mum they take care of the situation so I can visit my mum in peace. I used to bring my own flask of tea until the staff said I didn't need to as I could use their machine to make one when visiting mum. This was very good of them. Any issues regarding mum they soon let my brother or myself know. When I ring up they are always helpful as well in answering my questions.

How likely would you be to recommend Whetstone Grange? Extremely Likely

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Average Rating:   4.1 out of 5

I am very happy for my mother to be in Whetstone Grange. Staff are friendly and seem very caring. They provide food and drink regularly including fresh fruit. It is very clean and doesn't smell. It is very secure with numbered locks etc. They are very good at coping with mum when she is uncooperative. She has Alzheimer's and sight problems.

How likely would you be to recommend Whetstone Grange? Extremely Likely

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Average Rating:   4.5 out of 5

The food is good. Staffing is great and very helpful when I need anything. I am very happy here for about 6 years and would not be looking for anywhere else to go and I have made lots of friends in the home I get on with.

How likely would you be to recommend Whetstone Grange? Extremely Likely

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Average Rating:   4.3 out of 5

All staff and management are very friendly and answer any queries I might have concerning my mothers care. I am kept up to date on all aspects of her well being and she appears to be very happy there. I have no complaints.

How likely would you be to recommend Whetstone Grange? Likely

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Average Rating:   4.4 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

July 2013

Certificate of Commendation

Recipient: Whetstone Grange

Date: Monday 01 Jul 2013

more details

Leicestershire Dignity in Care

Recipient: Whetstone Grange

Date: Monday 01 Jul 2013

more details

May 2013

Job Vacancies

Staff Profiles

Natasha

Natasha Smith

Job Title: Administrator

Joined: 1997

Description:

Natasha Smith has worked for A.L.A Care for 20 years from starting as a Care Assistant and working her way up to Head Senior and gaining her NVQ Level 3 in care. Natasha has been the Administrator for 10 years.

Lyndsay

Lyndsay Frearson

Job Title: Care Manager

Joined: 2015

Description:

Miss Lyndsay Frearson holds the registered managers award, NVQ level 3 & 4 in Health & Social Care and further care related training. She has worked in care for over 27 years and approximately 10 of these as a care manager. Lyndsay has been our Care Manager for over 2 years.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Whetstone Grange