Care Homes Owned by Midlands Care

Thank you so much for your heartfelt feedback about Long Lea. We are deeply grateful for your kind words and are honoured to know that you and your family felt supported, respected and cared for throughout your time with us. It means a great deal to hear that our team provided a peaceful and comforting environment, while continuing to keep your dad engaged and included as much as possible. Creating a strong sense of community and supporting families as well as residents is so important to us, and your appreciation will mean a great deal to the whole team. Thank you for placing your trust in Long Lea and for taking the time to share your experience. Read less

Thank you for your comments. I am sorry to hear you feel our care has not met the standards you expect. Although we cannot discuss individual residents in public forums, I would like to offer a few general points in response.

When a service has concerns about matters outside its control that impact is ability to meet a person's needs, these are referred to the appropriate body for investigation. Additionally, some individuals living with dementia may not always understand the need for support and, as a result, may not accept assistance, such as shaving, as frequently as they once did. It is often difficult for families to understand changes as a persons cognition deteriorates.

We look forward to resolving these concerns through our existing open line of communication. Read less

Thank you so much for your lovely feedback about Enderby Grange. We're delighted to hear that your father has been made to feel so welcome and that you have found our team genuine, kind and supportive during this transition. It's wonderful to know that you have also noticed the range of activities available for residents to enjoy and take part in if they wish. Your kind words mean a great deal to the whole team, and we truly appreciate your trust in us. Read less

Thank you so much for your lovely feedback about Long Lea. We're delighted to hear that your mum feels safe, comfortable and happy in her home with us. It's wonderful to know that she enjoys the minibus trips and that the regular activities help create such a lively and welcoming atmosphere, even when she simply enjoys watching what's going on around her. We truly appreciate your family's trust and are grateful for your kind words about the care and support provided by our team. Read less

Thank you so much for your wonderful feedback about Long Lea. We're especially grateful to hear how reassured you have felt, particularly given your own care background. It means a great deal to know that you've found the team friendly, responsive and willing to go the extra mile. We're also delighted to hear that your mum is enjoying her meals and that you've noticed the care and attention given to her throughout the day. Your kind words and recommendation mean so much to the whole Long Lea team. Thank you for placing your trust in us. Read less

Thank you so much for sharing your lovely feedback about The New Wycliffe Care Home. We're delighted to hear that your mother enjoyed her respite stay and felt comfortable with her cultural, language and religious needs being understood and supported. It's wonderful to know that she enjoyed the food and received such kind and attentive care from the team. We're also pleased that the respite stay gave you the opportunity to have a well-deserved break from your caring role. Your kind words and continued trust mean a great deal to us, and we would be delighted to welcome you both back in the future. Read less

Thank you so much for your kind and thoughtful review of Gokul-Vrandavan. We're incredibly grateful for the trust you've placed in our team since your dad joined us. It's wonderful to hear that you've seen such positive changes and, most importantly, that you've felt supported by the team whenever you've needed help or guidance. Knowing that our staff and management are always available to listen and support your family means a great deal to us. Your appreciation will be shared with Kartik, Jainil and the whole team. Thank you again for your continued trust and support. Read less

Thank you so much for your wonderful and heartfelt review of Gokul-Vrandavan. We're incredibly grateful for your continued trust over the past five years. It means so much to hear that you value the homely environment, nutritious food, engaging activities, and the warmth and dedication of our entire team. We're especially pleased that you feel the team truly knows and understands your mum, helping to give your family such valuable peace of mind. Your kind recognition of everyone, from the care and management teams to our cooks, administration and housekeeping staff, will mean a great deal to us all. Thank you for your continued support. Read less

Thank you for your heartfelt review of Linden Lodge Nursing Home. We're truly grateful for your kind words and so pleased to hear that our team provided such compassionate, respectful and supportive care. It means a great deal to know that you found the home welcoming, clean and comfortable, and that nothing felt too much trouble. Your appreciation of the whole team is sincerely valued. Thank you for placing your trust in us during such an important time. Read less

Thank you for sharing such heartfelt words about Linden Lodge Nursing Home. We're deeply grateful for your recognition of the care, kindness and support shown to your mum and your family throughout her time with us. It means so much to know that the whole team was able to provide comfort and reassurance during such an important time. Your appreciation will mean a great deal to everyone at Linden Lodge. Read less