Group: A L A Care Ltd
Person in charge: Regina Summerfield, Laura Beltre (Joint Managers)
Local Authority / Social Services: Leicestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Substance Misuse
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 40
Shared Rooms: 0
Rooms with ensuite WC: 12
Weekly Charges Guide: Personal Care Single £535 – £650 (These prices are only a guideline, please contact Parkhouse Grange to find out the exact price for your requirements.)
Hairdressing and Chiropody services are excluded from standard fees and payment for these services should be made to the home in advance.
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
From Leicester.
Head South West on Vaughan Way/A594 towards Highcross St. Turn left towards St Nicholas Cir/A47. Turn right towards St Nicholas Cir/A47. Keep left to continue on St Augustine Road/A47, continue straight onto Hinckley Road/. At the roundabout take the 2nd exit and stay on Hinckley Road/A47. Continue to follow A47. Go past Red Cow Public House (located on your right hand side). At the roundabout take the 3rd exit continuing onto Leicester Road leading to Hill Top. At the next roundabout take the 2nd exit onto Keats Lane and turn left onto West Street. Turn right onto Park Road follow the road as it bears left and you will see Parkhouse Grange on your Left hand side.
From Hinckley.
Head north-west on Hollycroft; towards Stanley Road. At the roundabout take the 2nd exit onto Stoke Road and take the 4th exit onto Normandy Way (A47). Continue to follow the A47 at the roundabout take the 2nd exit onto Leicester Road/A47. At the roundabout take the 1st exit onto Leicester Road. At the roundabout take the 1st exit and continue onto the Leicester Road. Continue onto Hinckley Road going straight over 2 mini roundabouts, continue onto Wood Street. At the traffic lights turn left onto Kings Walk and follow the road round to the right onto Park Road. Parkhouse Grange will be located on your right hand side.
Visiting:
Parkhouse Grange operates a protected mealtimes policy. This means that if at all possible visitors should refrain from visiting the home between the following hours:
Breakfast: 08:30 - 09:30
Dinner: 12:30 - 13:30
High Tea: 17:00 - 18:30
Parking:
Parking facilities are available for visitors; access can be made via the main entrance to the grounds.
Latest Care Quality Commission* Report on Parkhouse Grange: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Parkhouse Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Parkhouse Grange in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.558 for Parkhouse Grange is calculated as follows: ( (90 Excellents x 5) + (60 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 154 Ratings = 4.558
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Parkhouse Grange is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Parkhouse Grange has a Review Score of 9.6 (9.558) from 13 Reviews
Review submitted from a Postal Card by Lynda L (Daughter of Resident) on Tuesday 30 January 2018. Relates to January 2018.
All the people involved with the everyday running of this care home are excellent. I am always delighted to visit my mother at Parkhouse Grange. Unfortunately, my mother is currently unwell and everyone there is supportive of trying to get her back on track. This is very reassuring to me considering how busy everyone is. Thank you all at Parkhouse Grange.
How likely would you be to recommend Parkhouse Grange? Extremely Likely
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Review submitted from a Website Submission by Cathie W (Daughter of Resident) on Thursday 28 December 2017. Relates to December 2017.
The staff are very supportive and considerate; they provide stimulating activities for the residents and are always looking out for the best for everyone there in their care. My Mum has been there now for just over 2 years and it is the best care home I could have hoped for. Nobody who cares for their parent makes the decision easily to "put them into a home" but if you have to, as I did for Mum's safety and health, I couldn't have made a better choice.
How likely would you be to recommend Parkhouse Grange? Extremely Likely
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Review submitted from a Website Submission by A.P (Daughter of Resident) on Friday 1 December 2017. Relates to November 2017.
It was a difficult decision when mum needed to move into residential care. She had previously stayed at a different care home for respite and it had not been a very happy experience, so understandably I was extremely apprehensive when mum first moved into Parkhouse Grange.
However, any concerns I may have had were very quickly dispelled and mum has flourished. In fact, mum is the happiest she has been for some time as the caring and committed staff have enabled her to maintain some independence and dignity whilst providing stimulating events and activities with plenty of interaction. Mum is always well fed, clean, comfortable and above all her individual wishes and needs are respected and met.
I simply cannot rate the entire staff team highly enough.
How likely would you be to recommend Parkhouse Grange? Extremely Likely
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Review submitted from a Postal Card by Dennis H (Husband of Resident) on Friday 24 November 2017. Relates to November 2017.
The care home is a pleasant place to be where the staff are kind, helpful and treat the residents with sympathy and understanding. They keep a careful watch on the patient's medical needs and arrange for any treatment they may need. Relatives are kept informed of any problems that may arise and action is taken to address them. The residents also appreciate the entertainment that is laid on from time to time it really brings them alive.
How likely would you be to recommend Parkhouse Grange? Extremely Likely
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Review submitted from a Postal Card by G L (Son of Resident) on Friday 24 November 2017. Relates to October 2017.
My mum who has a number of problems has been made very welcome by all the staff who treat the residents with respect and dignity. I haven't seen the standard of food personally but my sister says it is fine and mum gets help eating when necessary. Bedrooms are smallish but clean and adequately furnished. The home has a welcoming feel for residents and visitors and is clean and nicely furnished. The gardens and location are good. The home is safe and secure.
How likely would you be to recommend Parkhouse Grange? Extremely Likely
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Review submitted from a Postal Card by Geoff A (Son of Resident) on Monday 20 November 2017. Relates to October 2017.
My mother has been at the care home since August 2014.
I have always found the staff and management very approachable and very caring to the residents.
The doctor's surgery they use is also excellent and you can always contact the doctors if required.
I have often visited Mum when they have musical entertainment which seems to stimulate the resident. I have also been told the home is to be refurbished shortly.
How likely would you be to recommend Parkhouse Grange? Extremely Likely
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Review submitted from a Postal Card by Marie T (Daughter of Resident) on Thursday 16 November 2017. Relates to November 2017.
Most importantly, my mother is very happy. She is well looked after and treated with respect by all the staff. The staff are approachable and helpful. Overall, I am very satisfied with the care my mother receives.
How likely would you be to recommend Parkhouse Grange? Extremely Likely
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Review submitted from a Postal Card by Heather P (Sister-in-law of Resident) on Thursday 16 November 2017. Relates to November 2017.
I have found all the staff exceptional in caring for my sister in law. Standards are very high, I could not ask for more. I have no worries with my sister. The carers always contact me if there is a problem. Excellent care.
How likely would you be to recommend Parkhouse Grange? Extremely Likely
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Review submitted from a Website Submission by Terence C (Husband of Resident) on Wednesday 26 July 2017. Relates to July 2017.
If you want your loved one to be looked after in the same way you would do yourself, then there is no finer establishment than Parkhouse Grange. I cannot praise the staff enough for their dedication to their duty of care.
How likely would you be to recommend Parkhouse Grange? Extremely Likely
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Review submitted from a Website Submission by Helen W (Daughter of Resident) on Saturday 17 June 2017. Relates to June 2017.
Ever since I have made contact with the care home I have found all of the staff extremely kind, helpful and supportive.
They really look after Mum and I have every confidence in their care. The activities they put on encourage the residents to take part and stimulate them. I love the fact that they have a Facebook page which helps my family and friends keep up to date with Mum.
How likely would you be to recommend Parkhouse Grange? Extremely Likely
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Review submitted from a Postal Card by L M (Husband of Resident) on Wednesday 20 April 2016. Relates to April 2016.
The staff are very helpful and able to visit everyday for an hour.
How likely would you be to recommend Parkhouse Grange? Extremely Likely
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Review submitted from a Postal Card by Marilyn C (Daughter-in-law of Resident) on Wednesday 6 April 2016. Relates to March 2016.
All the staff have been really helpful and friendly, nothing is too much. We have had some issues with my father in law but I have felt supported in dealing with him.
How likely would you be to recommend Parkhouse Grange? Extremely Likely
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Review submitted from a Website Submission by Elaine C (Daughter of Resident) on Wednesday 30 March 2016. Relates to March 2016.
Mum is so much better since she has been in Park House. She is always nicely dressed (this would not have happened at home as she would forget to put on clean clothes). She has gained weight, the food always smells and looks nice. She likes the staff who are always considerate to her and she says she can have a laugh with them. If she is not well they will get the Dr. in to see her. She always enjoys the entertainment joining In with the singing etc or meeting the animals when they visit. We can always speak to the staff and manager if need be so are very happy for her to be there.
How likely would you be to recommend Parkhouse Grange? Extremely Likely
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July 2017
June 2017
April 2016
June 2015
Recipient: Parkhouse Grange
Date: Saturday 20 Jun 2015
April 2014
December 2012
November 2012
Job Title: Manager
Joined: 1999
Description:
Regina began working at Parkhouse Grange in 1999 as a Care Assistant. In order to fulfil her aspiration Regina became a Senior Care Assistant and decided to continuously develop her career path leading to Head Senior and then Acting Manager.
In 2002 Regina became the Registered Manager for Parkhouse Grange; providing dignified quality care to Residents and support for their Relatives. Regina is also an Older Persons Dignity Champion and became a Dementia Friend in 2013; which is an initiative of the Alzheimer’s Society.
Job Title: Manager
Joined: 2006
Description:
Laura has worked in residential care sector for 17 years; throughout her time has performed many roles gaining an in-depth understanding of residential care.
In 2006 Laura began working at Parkhouse Grange as a Care Assistant and very quickly worked her way up the ladder to become a joint Manager in 2014.
Laura is extremely passionate about dementia care and strives to continuously improve an individual’s experience of dementia; she believes with the right approach and understanding individuals can go on to lead fulfilling and happy lives despite their diagnosis.
Laura’s role is to ensure that the home is run smoothly and that resident's health, well-being and happiness are at the heart of what we do.
Job Title: Administrator
Joined: 2015
Description:
After relocating to the Leicestershire Area, Kellie became the Administrator at Parkhouse Grange in April 2015. With over 30 years’ experience, Kellie has performed a variety of roles from: Executive P/A, Office Manager to Accounts and Administration; and has recently completed an NVQ Level 3 Qualification in Business Administration.
As an Older Person’s Dignity Champion Kellie understands the importance of a safe and protected environment and offers support to Resident’s, their Families and Staff Members.
Job Title: Head Senior
Joined: 2009
Description:
Emily started working at Parkhouse Grange in 2009 as a night Care Assistant, without any prior knowledge in the care sector it became clear in the first few weeks that it was the career path that Emily wanted to follow. In 2011 Emily was promoted to Senior Care Assistant and then became Head Senior in 2014.
Emily’s role as Head Senior involves overseeing the Senior Care Staff and providing feedback to the Managers, ensuring the smooth running of the home in their absence. Emily is an advocate of person centred care and monitor’s the care plan of each resident to ensure that they reflect their individuality and preferences. Being committed to ensuring each resident receives the best care possible, and as such making them feel valued as individuals; Emily is also a dignity champion.
Job Title: Cook
Joined: 2007
Description:
Jake has worked at Parkhouse Grange since February 2007. Specialising in home cooking for resident’s including the preparation of special meals in order to meet all kinds of dietary needs. Jake completed his NVQ level 2 in Catering at North Warwickshire & Hinckley College in 2007.
Job Title: Head Domestic
Joined: 2005
Description:
Julie began employment as a Domestic at Parkhouse Grange in January 2005. She promoted to Head Domestic in April 2008 and completed her NVQ Level 2 in Housekeeping in July 2008. Julie takes great pride in ensuring the cleanliness of Parkhouse Grange.
There are currently no Care Home Idol entrants who have performed at Parkhouse Grange