Portland House

The home is so welcoming to friends and family visiting the residents and there is always something going on where both residents and families can get involved adding a real community feel to the home. I would recommend Portland house wholeheartedly.

My wife has been a resident of Portland House for almost two years and throughout the whole of this time the home has provided a most excellent and caring service. I, or a member of my family, visit almost every day, and we are all reassured by the high quality of management and of social and medical care. On entering the premises, you are greeted with smiles and the warmth generated by the staff. This feels exceptional. It is a pleasure and totally reassuring to know that my wife is so well cared for by such a professional, efficient and caring team.

My father moved to Portland House 3 months ago when he required additional support and care. I have found that Portland House has a calm, relaxed and homely atmosphere. The manager and staff have been very welcoming to my father, myself, his grandchildren and great grandchildren. My father since moving into Portland House has very much enjoyed participating in the organised activities, which has included celebrations of key events such as Easter, with the most recent being V.E. Day, where he had the opportunity to share his memories of the World War II with staff and fellow residents. He has also enjoyed singing hymns and songs when the local Church and entertainers visit. The manager and staff are all very approachable, and are all good communicators sharing information and updates about my father. My thanks to all the staff who care for my father.

It's my daughter who lives at Portland House. I bless the day she moved there with early oncet dementia as her needs have been met all the time even though there needs have changed drastically as her health has deteriorated. Family and friends have always been made welcome when they visit and the young children have enjoyed visiting their grandma, my daughter, and had lots of attention from residents and staff. Portland House has been a lovely place for my daughter to spend her days.

Have high praise for the care he has received.

Thank you for everything you all do.

The home is very clean and welcoming. Staff are hardworking, happy and welcoming! They make you feel like part of the family. Residents are well looked after and the food is always amazing! I love that there's always plenty of activities going on and the staff dressing up to make the residents smile is brilliant!

My dad has been a resident at this home for over five years. We chose it as it's a lovely home where he is not 'just a number'. We noticed some deterioration at the home following COVID, however since new management, I have noticed an improvement in services, recruitment of staff and meals. I would be happy to recommend this home to others looking for their loved ones.

Very happy with all the services my father receives, the staff are always helpful and polite and tend to all the needs that arise, my father says he loves all the staff which is great for the family to hear. I would recommend Portland House to anyone looking for a care home.

Thank you everyone - and as Nana would say - Night Night, Duckie.

Our queen had the best care from such wonderful caring people. She loved all of the staff as if they were family. Special thanks from all of us to the team, she thought the world of you all.

Mum isn’t aware of very much but always seems settled and comfortable.

My mum is always treated with extreme kindness and enjoys all activities and outings. Being in Portland House enables her to enjoy a better quality of life and she is always treated with respect.

Very happy with the care home, but unfortunately, it couldn't meet my mum's needs. The rooms are OK but some with no windows and could do with updating the decor. The staff are nice and really helpful. Overall a lovely place, but not enough mental stimulation for my mum.

My father is settled and happy, he likes the staff and he enjoys having conversations with them. For me, it is peace of mind knowing he is looked after and safe. I appreciate the staff keeping me informed, especially letting me know of any problems with his health.

I know my mom is well cared for. The staff are caring and support me as well as my mom and the home has a nice atmosphere. The staff do everything to make my mom's meals more appealing for her and respect her wishes.

It's a very dedicated service, that provides absolutely excellent care to the residents and the staff are very professional and dedicated in care providing. Management always looks into each matter to get the professional standards up to date.

Portland house is a godsend! It was pointed out to me that on the 26th of June 2022 my dad will have been a resident for 12 months. During this time the care my dad has received has been first class! The staff are very friendly and the communication has been brilliant! I would highly recommend to anybody that finds themselves in the unfortunate position of putting a loved one in to care.

I have been very satisfied with the level of care and attention to needs - particularly during the pandemic. We have been kept up to date with constantly changing policies but have still been welcome visitors. My dad has been very well and stable and Covid- free, which I am very grateful for. I look forward to normal service being resumed as soon as is safe.

All staff I have come into contact with, either by phone or in person, are always polite and friendly and go out of their way to help you. The Manager and staff are understanding, have empathy and will keep you informed regarding your loved ones.