Portland House is the proud winner of the ‘carer of the year’ award featured and recognised by the Leicester Mercury. They are privileged to have been acknowledged as a high standard care provider by the Leicestershire County Council who has honoured them with the GOLD QAF award. The high standard of care is thanks to reliable carers, experienced management team and professional catering and domestic staff. Their aim has always been to ensure that the very highest standards of care are maintained and meet current legislative standards.
A family owned and managed residential home for elderly people, it combines the very latest amenities and living aids together with a wealth of period features creating a unique charm and character.
Group: Midlands Care
Person in charge: Katie Fleetham (Manager)
Local Authority / Social Services: Leicestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users
Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke
Admission Information: Ages 65+.
Single Rooms: 13
Shared Rooms: 3
Rooms with ensuite WC: 16
Weekly Charges Guide: Personal Care Single £695 – £995 , Personal Care Shared (per person) from £575 (These prices are only a guideline, please contact Portland House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Set in beautiful and quiet surroundings within the heart of residential Kirby Muxloe, Portland House is located on Portland Road.
Parking:
There is a car park available at Portland House for up to 5 cars as well as plenty of off road parking.
Latest Care Quality Commission* Report on Portland House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.5 (maximum of 10) for Portland House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Portland House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.8 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.711 for Portland House is calculated as follows: ( (124 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 166 Ratings = 4.711
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.776 Points relating to the number of positive Reviews for Portland House is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.8 Target = 0.526
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Portland House has a Review Score of 8.5 (8.487) from 14 Reviews
Review submitted from a Website Submission by Chris D (Son of Resident) on Thursday 26 April 2018. Relates to April 2018.
Without doubt a wonderful caring home. My father chose Portland House for his final years because of the village connection and the smaller, more personal set up.
Over almost 5 years, the staff have become friends not just carers. They have always treated my father with great care, consideration and like a long lost 'Dad'.
As relatives, both myself and my brothers have always been made welcome.
The care given in the last 2 weeks of my fathers life was way above the call of duty.
Thank you all so much.
How likely would you be to recommend Portland House? Extremely Likely
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Katie, Director at Portland House responded to this review on 26 Apr 2018:
Dear Chris, On behalf of the carers at Portland House Care Home, Leicester, I would like to say thank you for the appreciation and review. It has been a pleasure caring for Dad and working with you to make sure we understood and met his needs all the time.
Review submitted from a Website Submission by Charlotte (Volunteer) on Wednesday 21 February 2018. Relates to February 2018.
Portland House is a welcoming, safe and loving home with the staff that love what they do. There are a lot of activities for the residents to get involved with during the day such as knitting, arts and crafts, in chair exercises, etc. At Portland House, it’s more just like one big family where staff and residents have a close bond. Residents are always up for a chat and the stories they share are fascinating. I have loved my time volunteering here. Can’t recommend this care home enough!!
How likely would you be to recommend Portland House? Extremely Likely
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Review submitted from a Postal Card by Ros K (Daughter of Resident) on Thursday 2 February 2017. Relates to December 2016.
Excellent care. Kind, considerate staff who look after the needs of the residents and their families also. Residents are treated as individuals.
The home is welcoming.
I cannot speak highly enough of the love and care given to my mother.
How likely would you be to recommend Portland House? Extremely Likely
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Review submitted from a Postal Card by Mark C (Son of Resident) on Tuesday 10 January 2017. Relates to December 2016.
Staff always willing and very helpful.
Relatively new management so cannot comment but upgrade works appear not to be a problem as mother recently had a new bathroom floor/suite.
How likely would you be to recommend Portland House? Likely
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Review submitted from a Website Submission by Andrew D (Son of Resident) on Thursday 22 December 2016. Relates to December 2016.
The home has a really welcoming feel with the staff making everyone feel very comfortable, it feels like home, not a home. I would certainly recommend this home to anyone looking for a loved one to live, the one problem is that it is very popular so, therefore, difficult to get a place.
It was voted Care Home of the Year in 2015.
How likely would you be to recommend Portland House? Extremely Likely
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Review submitted from a Postal Card by R K (Son-in-law of Resident) on Tuesday 15 December 2015. Relates to August 2015.
We found Portland House on a Sunday lunch time surprise visit, and were welcomed with a pot of coffee and a really warm welcome from the owner. My mother-in-law has spent two and a half years there and we couldn't be happier with how she has been cared for. It's just like home for her and everyone is really loving to her. They also cared for my father-in-law during his last few weeks and were again faultless in their care and commitment. You couldn't find a better place to be in old age.
How likely would you be to recommend Portland House? Extremely Likely
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Review submitted from a Postal Card by Isabel G (Daughter of Resident) on Wednesday 28 October 2015. Relates to October 2015.
Always has a good welcoming atmosphere, never smells unpleasant. Visitors made welcome including refreshments, can always talk about concerns immediately. The staff get on very well and there is always cheerful banter going on. Mum's meal requests are always met and they make an effort to get her favourite things in. Ample activities and outings. Very good service for seeing a doctor when she is ill. The bedrooms are always clean and tidy. Mum would say they are always there when needed and they are all very kind to her.
How likely would you be to recommend Portland House? Extremely Likely
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Review submitted from a Website Submission by Charlie S (Son of Resident) on Friday 9 October 2015. Relates to October 2015.
My mother lives at Portland House and has been a resident there for almost 2 years. I was recommended this home by a friend of mine and as we live nearby it was convenient. I rang and spoke to someone who said I was more than welcome to come round and have a look when I liked. No appointment was needed which was great and suited by busy schedule better! My first impression of the home was that it was welcoming. The staff's approach appears honest and caring towards everyone in the home. I could see everyone in the home was dressed well and smiling which meant they where all well looked after. Two years on, I am happy with one of the toughest decisions I had to make and I can say no one can ever go wrong by choosing Portland House. The staff continue to impress me and my family on how well they have managed to look after my mother.
How likely would you be to recommend Portland House? Extremely Likely
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Review submitted from a Postal Card by Michael K (Son of Resident) on Friday 9 October 2015. Relates to September 2015.
Whilst searching for a home for my stepfather, we heard about Portland House through a friend. We arranged an appointment and the minute we walked in there was an air of friendliness, capability, professionalism and security about the place. All questions were answered with a degree of honesty and knowledge. My stepfather is frail and has certain problems which are dealt with, with care and sympathy. The staff have time to listen to him and always seems to be popping in to his room for a quick chat. When we leave after a visit we have no trepidations at all. I hope it is around if I need one!
How likely would you be to recommend Portland House? Extremely Likely
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Review submitted from a Postal Card by Peter W (Son of Resident) on Thursday 8 October 2015.
My mother-in-law was in Portland House for two years. My mother is now there, the home is a wonderful place. The residents always come first. All the staff and owners are very helpful with anything my mother needs, nothing is too small. We are made welcome anytime of the day and the owners are available for anything we need to know or discuss. Portland House put on many activities to keep residents occupied and happy, trips out, gardening, indoor games, entertainment and music. Portland House has a very happy atmosphere.
How likely would you be to recommend Portland House? Extremely Likely
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Review submitted from a Postal Card by Jean W (Daughter of Resident) on Thursday 8 October 2015. Relates to October 2015.
My mum was a guest of Portland House, she was very well looked after until she passed away, now my mother-in-law is there and really happy. She is really looked after and nothing is too much trouble for the staff. The meals are excellent and are a highlight of her day.
How likely would you be to recommend Portland House? Extremely Likely
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Review submitted from a Postal Card by Lesley H (Daughter-in-law of Resident) on Thursday 8 October 2015. Relates to October 2015.
Dad feels really comfortable at Portland. He knows he is well looked after and always has company. My only "complaint" is that laundry is not always folded and put away properly. Socks often go missing but they are really difficult to name! It is a very minor complaint compared to the contentment which dad experiences while living there.
How likely would you be to recommend Portland House? Extremely Likely
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Review submitted from a Postal Card by Alan H (Son of Resident) on Wednesday 7 October 2015. Relates to October 2015.
I feel dad is extremely well looked after and he is always treated with respect. He is very happy at Portland House and is made to feel to be a part of a loving family. I can visit as often as I like at any time and am always personally welcomed. There is good communication, both written and by phone whenever necessary. The only slight grumble is that there is insufficient care in the handling and distribution of laundry. However, overall, I am very pleased with Portland House.
How likely would you be to recommend Portland House? Extremely Likely
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Review submitted from a Postal Card by Sue P (Daughter of Resident) on Monday 5 October 2015. Relates to September 2015.
My mum is a resident and has been here for nearly 3 years, she is very happy here and is well cared for. The food is good and I always get a warm and friendly welcome and always get offered tea, coffee etc. I can come any time of day. I would recommend this home to anyone, as it is like home from home and all staff are very caring and sympathetic to residents always.
How likely would you be to recommend Portland House? Extremely Likely
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January 2016
Recipient: Portland House
Date: Thursday 28 Jan 2016
April 2015
There are currently no Care Home Idol entrants who have performed at Portland House