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Portland House

Portland Road, Kirby Muxloe, Leicester, Leicestershire LE9 2EH
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Portland House, Leicester
Portland House, Leicester
Portland House, Leicester

Portland House has been a proud part of the community since 1987, offering care in a beautifully preserved Victorian building rich in history and charm. The home boasts large, character-filled rooms and a warm, family atmosphere that ensures every resident feels at ease.

The dedicated team at Portland House provides 24/7 care tailored to each resident's needs, always prioritising their comfort, dignity, and well-being. Residents enjoy home-cooked meals prepared with care,...  

Care Provided by Portland House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,295From £1,295
Residential Dementia CareFrom £1,295From £1,295

Fees are determined by carrying out a free, no-obligation care assessment. If you're interested in this, please feel free to contact our team of healthcare specialists and they'll be able to support you with any question you have.

Contact Portland House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kate Dhaou (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2026

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (13)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Visiting

  • At Portland House, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.

Parking

  • On site car parking space is available for residents and their loved ones when visiting.

Portland House Reviews (58)

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9.4

Portland House has a Review Score of 9.4 (9.408) out of 10, based on 8 reviews in the last 2 years. Over all time Portland House has 58 reviews.

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Review from Neil (Relative of Resident) published on 1 August 2018 Submitted via Website
Overall Experience

My partners grandmother and my own grandmother have both had such positive experiences from Portland House. The care is outstanding - like a home from home. There is tea and homemade cake on demand and nothing is ever too much trouble for the staff. Warm and welcoming, I have no hesitation in recommending Portland House.

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Review from Jane F (Daughter of Resident) published on 1 August 2018 Submitted via Website
Overall Experience

My mother came to Portland House for three weeks respite care and had an amazing experience for her first time in care. My Mum was welcomed with big smiles and my Mum felt at home very quickly. Her needs where met to a very high standard. My Mum is looking forward to her next visit to Portland House and misses the kind and caring staff. Mum enjoyed her daily activities, making new friends and the good food offered throughout the day. Thank you to all at Portland House, my Mum has gone home looking healthy and happy.

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Review from Amy (Granddaughter of Resident) published on 1 August 2018 Submitted via Website
Overall Experience

An amazing Care Home. Professional, warm staff who genuinely care for all residents and their happiness! Extremely well managed with fantastic facilities and activity opportunities for residents. Resident family members also made to feel so welcome and a part of the home.

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Review from Claire W (Granddaughter of Resident) published on 31 July 2018 Submitted via Website
Overall Experience

I would recommend Portland House. The care my relative received was to the highest standard, the staff and management were so helpful and caring. They always respected my relative's wishes and ensured she had the best quality of life, right to the end. They are like an extended family and I had no concerns about the care. The home is friendly, warm and welcoming, like home from home. I would highly recommend.

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Review from Chris D (Son of Resident) published on 27 April 2018 Submitted via Website
Overall Experience
Without doubt a wonderful caring home. My father chose Portland House for his final years because of the village connection and the smaller, more personal set up.
Over almost 5 years, the staff have become friends not just carers. They have always treated my father with great care, consideration and like a long lost 'Dad'.
As relatives, both myself and my brothers have always been made welcome.
The care given in the last 2 weeks of my fathers life was way above the call of duty.

Thank you all so much.

Reply from Katie, Director at Portland House

Dear Chris, On behalf of the carers at Portland House Care Home, Leicester, I would like to say thank you for the appreciation and review. It has been a pleasure caring for Dad and working with you to make sure we understood and met his needs all the time.

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Review from Charlotte (Regular Volunteer) published on 21 February 2018 Submitted via Website
Overall Experience

Portland House is a welcoming, safe and loving home with the staff that love what they do. There are a lot of activities for the residents to get involved with during the day such as knitting, arts and crafts, in chair exercises, etc. At Portland House, it’s more just like one big family where staff and residents have a close bond. Residents are always up for a chat and the stories they share are fascinating. I have loved my time volunteering here. Can’t recommend this care home enough!!

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Review from Ros K (Daughter of Resident) published on 3 February 2017 Submitted via Postal Card
Overall Experience
Excellent care. Kind, considerate staff who look after the needs of the residents and their families also. Residents are treated as individuals.
The home is welcoming.

I cannot speak highly enough of the love and care given to my mother.

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Review from Mark C (Son of Resident) published on 24 January 2017 Submitted via Postal Card
Overall Experience
Staff always willing and very helpful.

Relatively new management so cannot comment but upgrade works appear not to be a problem as mother recently had a new bathroom floor/suite.

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Review from Andrew D (Son of Resident) published on 29 December 2016 Submitted via Website
Overall Experience
The home has a really welcoming feel with the staff making everyone feel very comfortable, it feels like home, not a home. I would certainly recommend this home to anyone looking for a loved one to live, the one problem is that it is very popular so, therefore, difficult to get a place.

It was voted Care Home of the Year in 2015.

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Review from R K (Son-in-law of Resident) published on 15 December 2015 Submitted via Postal Card
Overall Experience

We found Portland House on a Sunday lunch time surprise visit, and were welcomed with a pot of coffee and a really warm welcome from the owner. My mother-in-law has spent two and a half years there and we couldn't be happier with how she has been cared for. It's just like home for her and everyone is really loving to her. They also cared for my father-in-law during his last few weeks and were again faultless in their care and commitment. You couldn't find a better place to be in old age.

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Review from Isabel G (Daughter of Resident) published on 11 November 2015 Submitted via Postal Card
Overall Experience

Always has a good welcoming atmosphere, never smells unpleasant. Visitors made welcome including refreshments, can always talk about concerns immediately. The staff get on very well and there is always cheerful banter going on. Mum's meal requests are always met and they make an effort to get her favourite things in. Ample activities and outings. Very good service for seeing a doctor when she is ill. The bedrooms are always clean and tidy. Mum would say they are always there when needed and they are all very kind to her.

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Review from Charlie S (Son of Resident) published on 12 October 2015 Submitted via Website
Overall Experience

My mother lives at Portland House and has been a resident there for almost 2 years. I was recommended this home by a friend of mine and as we live nearby it was convenient. I rang and spoke to someone who said I was more than welcome to come round and have a look when I liked. No appointment was needed which was great and suited by busy schedule better! My first impression of the home was that it was welcoming. The staff's approach appears honest and caring towards everyone in the home. I could see everyone in the home was dressed well and smiling which meant they where all well looked after. Two years on, I am happy with one of the toughest decisions I had to make and I can say no one can ever go wrong by choosing Portland House. The staff continue to impress me and my family on how well they have managed to look after my mother.

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Review from Michael K (Son of Resident) published on 9 October 2015 Submitted via Postal Card
Overall Experience

Whilst searching for a home for my stepfather, we heard about Portland House through a friend. We arranged an appointment and the minute we walked in there was an air of friendliness, capability, professionalism and security about the place. All questions were answered with a degree of honesty and knowledge. My stepfather is frail and has certain problems which are dealt with, with care and sympathy. The staff have time to listen to him and always seems to be popping in to his room for a quick chat. When we leave after a visit we have no trepidations at all. I hope it is around if I need one!

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Review from Lesley H (Daughter-in-law of Resident) published on 8 October 2015 Submitted via Postal Card
Overall Experience

Dad feels really comfortable at Portland. He knows he is well looked after and always has company. My only "complaint" is that laundry is not always folded and put away properly. Socks often go missing but they are really difficult to name! It is a very minor complaint compared to the contentment which dad experiences while living there.

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Review from Peter W (Son of Resident) published on 8 October 2015 Submitted via Postal Card
Overall Experience

My mother-in-law was in Portland House for two years. My mother is now there, the home is a wonderful place. The residents always come first. All the staff and owners are very helpful with anything my mother needs, nothing is too small. We are made welcome anytime of the day and the owners are available for anything we need to know or discuss. Portland House put on many activities to keep residents occupied and happy, trips out, gardening, indoor games, entertainment and music. Portland House has a very happy atmosphere.

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Review from Jean W (Daughter of Resident) published on 8 October 2015 Submitted via Postal Card
Overall Experience

My mum was a guest of Portland House, she was very well looked after until she passed away, now my mother-in-law is there and really happy. She is really looked after and nothing is too much trouble for the staff. The meals are excellent and are a highlight of her day.

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Review from Alan H (Son of Resident) published on 7 October 2015 Submitted via Postal Card
Overall Experience

I feel dad is extremely well looked after and he is always treated with respect. He is very happy at Portland House and is made to feel to be a part of a loving family. I can visit as often as I like at any time and am always personally welcomed. There is good communication, both written and by phone whenever necessary. The only slight grumble is that there is insufficient care in the handling and distribution of laundry. However, overall, I am very pleased with Portland House.

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Review from Sue P (Daughter of Resident) published on 5 October 2015 Submitted via Postal Card
Overall Experience

My mum is a resident and has been here for nearly 3 years, she is very happy here and is well cared for. The food is good and I always get a warm and friendly welcome and always get offered tea, coffee etc. I can come any time of day. I would recommend this home to anyone, as it is like home from home and all staff are very caring and sympathetic to residents always.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 November 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 27 July 2026

Limited rooms available at Portland House - Care Home Leicestershire. All rooms have en-suite facilities and all residents have access to an amazing activity schedule and landscaped gardens. We understand how difficult this journey is - let us help you ease the pressure. Book a tour of our lovely home, and meet the amazing team to discuss next steps on your journey with us.

News (0) & Events (0)

News

There are no news items for Portland House.

Upcoming Events

There are no upcoming events for Portland House.

Awards / Recognitions (4)

  • 28 Jan 2016Recipient: Portland House
  • 01 Apr 2015Recipient: Portland House
  • 01 Apr 2015Recipient: Portland House

Accreditations

There are no accreditations posted yet for Portland House.

Meet the Team (2)

Kate Dhaou
Kate DhaouJob Title:Home ManagerJoined: 2024

Introducing Kate Dhaou, our dedicated Care Home Manager who brings warmth, positivity and presence to her role. Having previously worked as a Manager, Kate brings a wealth of knowledge, a strong work ethic, and a genuine passion for care. She is deeply committed to her residents, always making time for them, and is greatly valued by her team for her support and compassion. A diligent and inspiring presence, Kate leads with both heart and professionalism.

Chaz
Chaz Job Title:Deputy ManagerJoined: 2025

Bringing a wealth of experience in the care sector, Chaz embodies and leads with the values of Midlands Care. Prioritising Care, Colleagues and Community - Chaz has a family-first approach, making sure residents at Portland House feel at home.

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