Group: A L A Care Ltd
Person in charge: Theresa Burbank (Manager)
Local Authority / Social Services: Leicestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 40
Shared Rooms: 0
Rooms with ensuite WC: 40
Weekly Charges Guide: Personal Care Single £650 – £700 (These prices are only a guideline, please contact Enderby Grange to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Enderby Grange: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.5 (maximum of 10) for Enderby Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Enderby Grange in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.236 for Enderby Grange is calculated as follows: ( (18 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 55 Ratings = 4.236
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.25 Points relating to the number of positive Reviews for Enderby Grange is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8 Target = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Enderby Grange has a Review Score of 8.5 (8.486) from 5 Reviews
Review submitted from a Postal Card by Carol F (Daughter of Resident) on Tuesday 20 March 2018. Relates to February 2018.
Dad has been at Enderby Grange since August 2017 and is very happy there. He is relatively mobile and is able to express his needs. His room is light and airy and he enjoys spending some time there reading and listening to music.
The home provides entertainment regularly in the afternoon (music and exercising) the staff are caring and treat residents with respect and dignity.
How likely would you be to recommend Enderby Grange? Extremely Likely
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Review submitted from a Postal Card by Glynis N (Daughter of Resident) on Wednesday 24 January 2018. Relates to January 2018.
My mother has been a resident for four months so I have no comments to make about the usage of outside space in the summer. Overall, I am pleased with the care she receives and if I highlight an issue it is dealt with promptly. She has settled down eventually and seems quite happy to be where she is.
How likely would you be to recommend Enderby Grange? Likely
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Review submitted from a Postal Card by Julie K (Mother of Resident) on Wednesday 10 January 2018. Relates to November 2017.
Having taken the difficult decision to place our mother into residential care. We are pleased with our choice of care home. The staff have been very supportive and caring to Mum at this difficult time. She is very happy and is well cared for and is enjoying the company of other residents and the entertainment provided. We are made welcome when visiting and any concerns we have are dealt with promptly. The staff give excellent care and are friendly and approachable. We are very happy now that Mum is safe and her care needs are taken care of. Thank you all.
How likely would you be to recommend Enderby Grange? Likely
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Tracey Fry, Administrator at Enderby Grange responded to this review on 10 Jan 2018:
We are so pleased that this resident is settled and happy.
Review submitted from a Postal Card by John P (Son of Resident) on Thursday 14 December 2017. Relates to December 2017.
Well cared for.
Adequate meals.
Relaxed atmosphere.
Cleanliness OK.
How likely would you be to recommend Enderby Grange? Likely
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Review submitted from a Postal Card by Graham S (Nephew of Resident) on Monday 15 February 2016. Relates to February 2016.
Although my aunt has only been in residential care for a few weeks we are very satisfied with the care she is receiving. She was warmly welcomed and every effort has been made to assess and provide the care she needs.
How likely would you be to recommend Enderby Grange? Extremely Likely
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Job Title: Head Senior
Joined: 2005
Description:
I started as a Care Assistant and then was promoted to Senior in 2011. I was then promoted to Head Senior in 2017. I have my NVQ 2 and 3 in Health and Social Care and I am also an Older Peoples Dignity Champion.
Job Title: Deputy Manager
Joined: 2004
Description:
I started as a Care Assistant and was promoted to Senior Carer in 2005. I was then promoted to Head Senior and then to Deputy Manager in 2007. I have my NVQ 3 and Team Leading NVQ and I am an Older Peoples Dignity Champion. I am also the trainer for Trainers in Moving and Handling.
Job Title: Administrator
Joined: 2016
Description:
I have worked in care for over 15 years and after taking a 2 year IT Admin/Accounts
course at College, I am now qualified to deal with all the IT/accounts/records related to Residents and Staff.
Job Title: Care Manager
Joined: 2003
Description:
My name is Tez Burbank, I am the Care manager of Enderby Grange. I have worked for ALA Care Ltd since 1998, previously at one of the the sister homes, undertaking the position of night care assistant.
I then proceeded to become a senior night care assistant and was then promoted to Deputy Manager, until being transferred to the newly built Enderby Grange where I took on the position of Care Manager in 2003.
There are currently no Care Home Idol entrants who have performed at Enderby Grange