West View Residential Care Home

136 Leicester Road, Glen Parva, Leicester LE2 9HG

West View Residential Home’s principle accommodation is arranged over two floors and compromises of 19 single bedrooms. Seven of these rooms have en suite facility comprising at least a toilet and wash basin. The remaining rooms benefit from a wash basin. The home has three bathrooms and three toilets; all easily accessible. On the ground floor there are two separate lounge areas. One of which looks over the front garden and one of which overlooks the rear garden. There is also a separate dining room which overlooks the front garden. There is also a conservatory linked to one of the lounges which is at most times used for a quiet seating area.

Group: Midlands Care

Person in charge: Abbe Kilner (Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Eating Disorders • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 19

Rooms with ensuite WC: 7

Weekly Charges Guide: Personal Care Single £675 – £800 (These prices are only a guideline, please contact West View Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

West View Residential Home is a care home that has been awarded with a GOLD accreditation by Leicester County Council. West View is located on to the Leicester Road (A426), at the junction of Westview Avenue in Glen Parva, Leicester. The home is approximately four miles south of Leicester City Centre. West View Residential Home is located well, close to many amenities. West View Residential Home can be reached by both public and private transport. There are six parking spaced available with plenty more on Westview Avenue.

Parking:

West View Residential Home has parking for 6 cars on the front drive with further parking on Westview Avenue.

Latest Care Quality Commission* Report on West View Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for West View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for West View Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.625 for West View Residential Care Home is calculated as follows: ( (80 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 120 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.776 Points relating to the number of positive Reviews for West View Residential Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.8 Target = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 West View Residential Care Home has a Review Score of 8.4 (8.401) from 10 Reviews


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend West View Residential Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to West View Residential Care Home

  • Daughter of Resident/Service User
    3
  • Son-in-law of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • more

Since it was necessary for my sister in law to move into West View we have been amazed at how quickly she has settled in and how content she has been.
I can confidently say this is largely due to the care and consideration she has received from the staff.
We are always made to feel welcome on every occasion we visit (2 - 3 times a week unannounced) and are included in all activities provided.
Thank you.

How likely would you be to recommend West View Residential Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.6 out of 5

My sister needed care after a nasty fall and was then not able to look after herself.
West View has proved to be a lifeline for us.
She has settled in and we are amazed how content and happy she is.
This is due to the caring attitude of the staff and management team.
We can go and visit any time of day without making an appointment.
And at all times she is clean, happy and contented.
The home is always busy, does all sorts of activities and I would like to say a big thank you.

How likely would you be to recommend West View Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My father who has Alzheimer's was taken ill when mum into hospital. West View House treated dad with great respect and care and made him feel comfortable very quickly.
The house was well run and the staff were excellent for the 7 days of respite care required.

How likely would you be to recommend West View Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My husband enjoyed his time at the home and settled in well.

How likely would you be to recommend West View Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Excellent staff.
Friendly.
Informative.
Good at communication with me (doctor) and with mother (resident).

How likely would you be to recommend West View Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very good staff, friendly and informative.
Lacks residential visiting area.

How likely would you be to recommend West View Residential Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

My mother-in-law was a resident here previously and I have always found the staff to be patient, helpful and caring.

How likely would you be to recommend West View Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The carers at the home are excellent. They are always helpful to residents and visitors alike and nothing is too much trouble. My father and the other residents are treated with dignity and the carers are compassionate when it comes to end of life care. The home is always clean and comfortable, both in the communal areas and the residents own rooms. Residents have a good choice of food and my father looks forward to meal times.

How likely would you be to recommend West View Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The care given at West View is excellent. The staff are very caring and always look out for the residents in the home. It's good knowing that homes like this exist with genuine carers. Plenty of food choices and always a range of activities.

How likely would you be to recommend West View Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

A thank you just doesn't seem enough for this home who looked after my 100 year old aunty. The carers where compassionate and gave my aunty so much love and care, she often told me how lucky she was to live at West View.

How likely would you be to recommend West View Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 20 Mar 2018

Large single en-suite room available at West View Residential Home Leicester. Call Abbe or Caroline on 01162773896.

Awards / Recognitions

February 2016

November 2013

QAF

Recipient: West View Residential Care Home

Date: Thursday 28 Nov 2013

more details

July 2013

Dignity in Care

Recipient: West View Residential Care Home

Date: Monday 01 Jul 2013

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at West View Residential Care Home