Care Homes Owned by Midlands Care in Leicestershire

Management, general staff, activity members all extremely helpful. Activities good kept aware of current and ongoing issues. Health care and maintainence good. Updates often of issues, to do.

Alston House welcomed my mum and have made a huge effort to accommodate her needs and preferences. Every member of staff has treated her like family. They have also welcomed us into the community, with plenty of activities and celebrations! Well done and thanks to all of them, I highly recommend the home

Verygood carers the staff cannot do enough for you I am well looked after

The staff cannot do enough we go to pubs and seasides. lots of activities. I enjoy the food especially cheesecake

I am very happy living at George Hythe House I am very well looked after and the carers are fantastic- I have made friends and I feel very happy

Well looked after. Staff are very good at communicating with us on health issues and even with regards to hairdresser, shoes and purchasing clothes.

Very happy with the care my mum receives, couldn't wish for anything better

My mum has been a resident for almost 3 years and I visit regularly. The staff are always polite and friendly. The residents appear to be well cared for, well fed & their laundry is done daily. The home is kept exceptionally clean and staff work hard - I hope these are appreciated. There are a variety of activities should residents wish to participate. Overall I am very satisfied with the care given to my mum, and thank everyone for their contribution.

We are so glad to be a part of Gokul family, festival are here very exciting and we love to participate, everyone are very friendly and helpful all the time.

The staff are always good with my Dad when we are visiting. The activities provided are good, but not enough of them. Card and game playing would be a great addition, maybe quizzes relevant to the residents ages.

I am extremely grateful for the excellent care my parents receive at this care home. The staff are kind, compassionate, and always treat residence with dignity and respect. The home is clean, welcoming and provides a safe and caring environment. Knowing my parents are so well looked after gives me great peace of mind. Thank you to all the staff for the wonderful work you do.

Myself, Manisha daughter of Kantilal and I'm plus my whole family are very pleased with Kartik and his staff they are very helf fill and making my father very comfteble at Gokul Vrandavan. Father is very happy here. Having food indian food every day. 3/4 meal a day. Makes him happy. I'm satisfact with Gokul Vrandavan

We cannot find enough words or gratitude for everyone @ Gokul Vrandavan. My mother in law gave all the staff a very hard time but they always acted with dignity, patience and care. We will be forever grateful to everyone at GV. Thank you, thank you to the manager and the team.

In my view, the only thing that lets the place down is the shortage of care staff. I understand staff are busy and residents who wish to go to the toilet require two staff to make that possible. When you have couple shouting to go, it becomes a problem. I am glad that staff don't get stressed, and do their job with a smile on their face.

My mum has been in West View for 5 weeks and has settled in really quickly. The family always receive a welcome when we visit and the whole team are friendly and nothing is to much trouble. The activities they hold include everyone and for the 60's/70's event it was so great and heart-warming to see the mum I remember singing along and joining in having fun.

My mum has received very good, attentive and kind care since her admission to West View Care Home at Glen Parva. During my mum's stay, my mum's husband passed away. Despite her lack of mobility, all the staff management alike went to great lengths to make the day work, and this is something that will never be forgotten. Thank you.

My father was very anxious about going in for respite, due to it being his first time. We visited the home, were shown around by patient and friendly staff who spoke to my father and asked him if he had any questions, putting him at ease. He went in for respite for 3 weeks. He had a very positive experience telling his family how friendly the staff were and how helpful. He said the room was nice with a view of the garden. He also complimented the food. His stay was better than expected.

Mum was very anxious when she arrived as she came straight from hospital. The staff were wonderful, helping her to settle in and feel a part of the home. They quickly learnt her name and helped her understand the daily routine and meet the other residents. She has been happy here and is sorry to be moving on.

I have lost a little confidence recently in the ability of some of the staff members at the care home . My mum has recently suffered from dehydration after getting a blood test that was requested by a doctor . If it wasn't for that blood test we would not have known this . My mum had the blood test because she lost 4:5 kilograms over a short space of time . The results showed high sodium levels indicating dehydration . I know my mum has difficulty swallowing due to her condition but I do not feel that staff spend enough time with her to make sure she has enough fluids. During the weekends there are no managers physically based in the home although you can contact them . There are some lovely staff at the home that work hard but there is a lack at the weekends ( or seems to be .) most of the time someone answers the phone but not always . Mum has started to put weight on thankfully . But still suffers pain when she pees into her pad .

Overall experience has been very good. Staff are very caring and mum has been happy with the care received. The only issue mum is having at the moment is the quality of Asian food. When she first arrived at Wycliffe, the food had been prepared somewhere else. There was more variation and tasty, but now she doesn't enjoy the food at lunch or at dinner time, and is not eating much and this is a concern for us at the moment.