The Magnolia Care Home, Leicester, Leicestershire
The Magnolia Care Home, Leicester, Leicestershire
The Magnolia Care Home, Leicester, Leicestershire

Aberry House offers accommodation to people living in Leicester who require nursing and residential care.

The home is located on a quiet street near Lutterworth Road in Aylestone, close to the city centre. It is situated across two floors and features a rear garden.

Group: Magnum Care Ltd

Person in charge: Antonia Madden (Manager)

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Hindi, Polish, Romanian

Single Rooms: 38

Rooms with ensuite WC: 38

Weekly Charges Guide: (These prices are only a guideline, please contact The Magnolia Care Home to find out the exact price for your requirements.) Nursing Care Single £715 – £950 (These prices are only a guideline, please contact The Magnolia Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Magnolia Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 The Magnolia Care Home has a Review Score of 9.1 (9.112)

The Review Score of 9.1 (maximum of 10) for The Magnolia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for The Magnolia Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.323 for The Magnolia Care Home is calculated as follows: ( (81 Excellents x 5) + (89 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 189 Ratings = 4.323

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.789 Points relating to the number of positive Reviews for The Magnolia Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7.6 Target = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Magnolia Care Home?

  • Extremely LIKELY
    10
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Magnolia Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My experience as the wife of resident (who has passed away) had been very positive. The staff from senior management to the carers were very friendly, caring towards my husband. They all treated him with dignity and compassion. Nothing was too much for them. They welcomed my family, friends and myself with great affection. I appreciated the efforts constantly trying to do their best for us and everyone.

How likely would you be to recommend The Magnolia Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister recently diagnosed with mixed dementia has been a resident for the past three months. She has been kept clean, fed and treated with respect by all the staff. Even the cook showed concern when she started refusing food. Her bedroom has always been immaculate and the whole building is clean with no odd smells. We are always made to feel welcome and have appreciated having cups of tea with sister.

How likely would you be to recommend The Magnolia Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum was in this care home for a year before she passed away and she was very happy here. I couldn't fault the care she got so when my dad needed to go into a home, I had no worries about him coming here too. I can't speak highly enough of the staff here, they genuinely care about your loved ones.

How likely would you be to recommend The Magnolia Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very impressed with the whole aspect of the home. The staff are very friendly and professional. They treat the residents with care and respect.

How likely would you be to recommend The Magnolia Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My grandmother is well cared for. Always clean and seems happy.

How likely would you be to recommend The Magnolia Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Can't fault the home in any way. My father loves this places and never wants for anything. The food is mainly homemade and wholesome.
I'd like to think that when I'm old that I could be in a lovely place like this.

How likely would you be to recommend The Magnolia Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been a resident at Aberry House since 2005 and in that time have given my aunt excellent care. I have over the years spoken to the owner as a friend. Also I'm deputy for my aunt and the court of protection have met me there and have been delighted with her care.

How likely would you be to recommend The Magnolia Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was transferred to Aberry House from another place when sadly her condition needed nursing care to make her comfortable in the last few days of her life. I cannot express how wonderful we found the staff and carers of Aberry House from the beginning and the end. Our mum was treated with dignity and respect. Our family was welcomed and treated us very kindly with sincere offers of hospitality. Thank you it made out grieving so much easier.

How likely would you be to recommend The Magnolia Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

My mother-in-law has been a resident at Aberry House for 7 years. For 4 years she has been bed bound, needing nursing care. At all times she has been cared for in a manner maintaining her dignity and in a caring, compassionate way. Her changing needs have been met and as relatives we are alerted to any problems immediately. The care staff, many of whom have been there for the 6 years of her residency, are to be highly recommended on their caring, professional attitude.

How likely would you be to recommend The Magnolia Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has been resident in Aberry House since January 2015. My family and I think she has been looked after as well as we expected. We have no experience of any other nursing home. The staff are always helpful and happy when we visit.

How likely would you be to recommend The Magnolia Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

We are always made welcome by all members of staff who are all cheerful and friendly. My mother appears to be comfortable in the presence of all the staff.

How likely would you be to recommend The Magnolia Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mother has been at Aberry for nearly 5 years and our family have been very satisfied with the way she is looked after. On entering the premises, they are always clean and tidy with very rarely bad smells. The staff are always very friendly and answer any questions you may have. My mothers bedroom and bathroom are always clean with the bed made.

How likely would you be to recommend The Magnolia Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are caring and competent. My mother has been a resident for over 8 years. During this time she has had a number of problems which have all been dealt with well and care and consideration. I have no worries about leaving her at Aberry House. It is a safe and happy environment where the staff think about individual needs.

How likely would you be to recommend The Magnolia Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff in general were very caring towards my father and to for the staff I would highly recommend Aberry house-a big thanks to those staff. However, I would be very wary about costs in particular £250 extra per week for an 'enhanced' (a bay window and approx 1m x 3m bigger) and also the NHS contribution not being taken off the bill initially. Although these were both sorted out and we didn't pay any extra, I find it disturbing at best that a relative not realising their rights may pay and also that an organisation whose purpose is to 'care' wouldn't recognise this themselves.

How likely would you be to recommend The Magnolia Care Home? Neither Unlikely or Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Overall my Dad is happy and contented. He very much enjoys being look after by the caring and happy staff. He enjoys the home cooked meals and regular drinks and snacks. l have family abroad and feel comfortable leaving dad in the care of Aberry House while l am away.

How likely would you be to recommend The Magnolia Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Staff are extremely friendly and caring. Management seems good but could possibly improve communication as to what the home offers i.e. help with hospital visits, how prescriptions are dealt with, televisions in rooms, activities etc. Also the costs were a little vague on admission. Communication from staff is excellent, I'm always made aware of any problems. Overall I am very happy with the care offered and am sure my dad is very well looked after.

How likely would you be to recommend The Magnolia Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

March 2016

5 Rating - Food Hygiene

Recipient: The Magnolia Care Home

Date: Thursday 10 Mar 2016

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Care Home Idol 2016

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