Clarence House & Granary

recommend 100%

It is a huge relief for us as parents to feel our son is finally safe and leading a far more fulfilling life than he has done for years .

We are most grateful to all the staff and manager.

I find the whole experience in Clarence House has exceptional qualities. Even with complicated needs and expectations overall a well-grounded lifestyle can be enjoyed. Our resident is given amazing support and shown care and affection, keep up the good work!

My brother resides at Clarence House in Horncastle, he has his own little flat that he loves, he gets very well looked after by all staff, meals are all cooked, he enjoys the food he has help with his washing and cleaning his flat, by his one to one. All residents get taken out on trips and holidays. The staff are very friendly, helpful and are caring also they are discrete when needed. I have to say a big, big thank you to the manager and all of her staff as I have no worries about my brother's care.

The staff at Clarence House and Granary are always friendly and welcoming. My sister is well cared for and is treated with dignity and respect at all times. Staff appear knowledgeable about the service users and act in a professional manner at all times.

Due to the restrictions during the pandemic, my daughter was unable to leave her residence. This has had a knock-on effect on her weight, mobility and well-being. When I voiced my concern the manager suggested having some one-to-one hours to support my daughter to be more active. She has been walking around the local area with staff and has just been referred by the doctor for a 12-week course at the gym. This will cover fitness, diet and well-being. Helping my daughter in the long term.

Found compassionate people at all times when I visited. Even in the pandemic, they all were very professional.

Clarence House & Granary Care Home in Horncastle is such a wonderful home for the residents. Whenever I have visited in the past few years (I live abroad) I can feel the warm atmosphere, the homeliness and the kindness of everyone is immediate. The manager and all the carers do everything they can to help their residents, make them feel safe and loved and alive. This is an extraordinary achievement, particularly throughout the Corona times. Whenever I ring I can always talk to someone who will help me with any questions I may have. When my stepson had to go to hospital in the summer, it felt like one of their children were in hospital, their care, kindness, attention and presence were remarkable. The manager has created a unique home, she is a very gifted and creative leader, organizer, manager and carer. Everyone working there who I have encountered is a gem, both highly personal and professional and I would like to thank everyone.

Regarding decorating etc., I know there is a rolling programme and my daughter's room has just been decorated. However, I do feel that the outside of the home does need attention sometime soon as this is looking in a poor state of repair. Overall, Clarence House is excellent.

I enjoyed my stay and would be happy to visit again. Both staff and residents were very kind and helpful and I enjoyed the activities that we did.

My son moved here in September. The staff are wonderful, very enabling, nothing is too much for my son. He has made loads of new friends and has settled really well. He loves going on days out and getaway club. He is a very cheeky, happy, cheerful person. I couldn't want more from a residential home than what he is already getting. I can't praise the staff enough for their generosity and making us happy knowing that my son is happy and safe and well looked after.

My daughter is very happy and contented.

The staff are always friendly and welcoming. The home is always very clean and the residents look happy.

My brother has been based at Clarence House as a resident for a number of years and is happy and well adjusted. There are a number of activities organised, which keep him occupied, active and engaged. The staff are extremely caring and professional. He has Down's Syndrome and his needs are well catered for.

If all care home managers could visit Clarence House and see how the residents are cared for and managed and then adapted Clarence House scenario, there would be no complaints about care homes ever again. It's a wonderful feeling to know my brother is so well cared for especially living so far away. The manager and staff both past and present deserve to be recognised for their caring and thoughtfulness. In my eyes, these people are unsung heroes and I hope they can be recognised as such.

I have found the staff and manager very good. They are doing a very good job.

Unfortunately I was unable to attend the last review, as I feel safe that my brother receives good care and normally I can rely on the staff. I will try to attend next review when planned. If you will let me know as I don't live locally.

Excellent home with an all round high standard.