Fir Close

I give them a huge thankyou for all they do

Carers are as cheeky as me and very nice.

The staff are cheerful and humour my auntie and look after her well. There is an activity leader Steph who my auntie appreciates and keeps her entertained. I feel confident my auntie is happy, safe and loved here.

My mother in law is being well looked after and they handle her mood swings well

For the past 5 years my relative has been looked after by the care home and it was clear even right to the end how kind and caring the staff were with her and what bond some care workers had formed with her. Her admission was during Covid, and while they are not a local care home to us, it was definitely the right and best decision for her care. The social media page showing updates and activities the residence were involved in, and seeing her involved from time to time was fantastic, aswell as seeing how amazing they were with their other residents too. As a former care worker, I can honestly say in my local area there is not one home here that even meets their standards, their ability to care and provide. While I wish she was closer, I knew she was in the best place possible. There will never be enough words to express my gratitude for her care, along with my family. They played a huge part in her dementia journey, and cared for her with additional issues that appeared. Thankyou so much.

Always very helpful, friendly and obliging, the staff will recommend food and care to a very high standard. A big thank you to all concerned.

My mother has been a resident for 5 half years at Fir Close. She is now on end of life care for advanced dementia and related health issues. The staff is caring, kind and knowledgeable. I feel supported in my role as Mum's only living child. I visit frequently and always find Mum well-looked after. The staff obviously know her well and anticipate her needs. They have always listened to her.

My sister is very well cared for at Fir Close. She is always happy. I love coming to Fir Close to see my sister, residents & staff. It is a very happy atmosphere. When I leave to go home, I say bye to my sister without feeling upset.

My experience of Fir Close and its staff are friendly and approachable if we have any concerns regarding in my case, my sister, who has down syndrome & stage two dementia. The staff are always willing to listen and take on board any concerns I have. We had a few hiccups when my sister first went into Fir Close, but talking with the staff sorted them out. The cleanliness of the home is excellent, and so is the food they serve. My sister's room is cosy and has everything she needs: wardrobe space and drawers, etc. The reception facility are also good with plenty of activities for the residents.

Fir Close is easy to find with good parking facilities. I found the home to be spacious, clean and warm with good resident safety measures. The staff were excellent with the residents, very caring and helpful for their needs. This caused the atmosphere between them to be noticeably very good. Everyone seemed happy with good banter. The meals looked very good and the carrot cake!

Staff are very attentive and compassionate. Helpful and supportive with trying to get Dad back home and looking after him whilst he was using the facilities here. Felt like they’d gone above and beyond and met Dad’s wishes and needs. Will be forever grateful for their help.

Our daughter was admitted 1st Nov 2020 due to a crisis at home and due to covid, we have not been able to enter building. We have had excellent contact with the manager and other staff. We were very impressed with being able to use the POD to visit our daughter and have also spoken to her on the telephone.

From my first-hand experience, the care is excellent and the needs of the residents always come first. I have it on good authority that the food is very good too!

This was my first time in a care home, but if I ever had to go in a care home again I would go into this one.

Lovely home, staff and manager are approachable. Lovely care is given and my mother is truly happy. Food is excellent!

I love it at Fir Close. Manager and staff are my friends.

Having to find a care home for respite for my 103-year-old mother was a stress and worry for me. Coming across Fir Close by a friend's recommendation was a God send. From our first contact and visit to the home, I was put at ease. The staff were warm and welcoming and the residents appeared well cared for. I have just collected my mother from a week's respite, she has loved it and cannot find fault with the care she has received. In fact, she is looking forward to her next visit. Fir Close and staff have been wonderful. I can't thank them enough.

Quite good. I've enjoyed my stay at Fir Close.

The home as a whole has been extremely supportive of my mum who as not been well over the last year or so. The staff as individuals have developed strong and positive relationships with her, meeting her needs under difficult circumstances. This is particularly reassuring as I do not live nearby, but am able to trust that she is safe and cared for.

I enjoyed my stay at Fir Close. The staff were helpful and friendly and I was made to feel welcome.